labseldest Posted September 9, 2022 #1 Share Posted September 9, 2022 I have purchased three Carnival cruises for the first 90 days of 2023. A few weeks ago, I purchased 100 shares of Carnival (CCL) with the hopes of using it for any discounts/credits/etc. that may be offered to shareholders. I know depending on the length of your Carnival cruise, you can get 50/100/250 dollars Onboard Credit (OBC). You have to request the OBC weeks ahead of the cruise and I already did that. Here is the question: At what point will I see that OBC on my online documents, such as the VIEW INVOICE DETAILS under the BOOKING & ORDER DETAILS tab? (or anywhere else, for that matter) Thanks, Link to comment Share on other sites More sharing options...
Rare shof515 Posted September 9, 2022 #2 Share Posted September 9, 2022 you will get an email stating it was approved and then it will show up online Link to comment Share on other sites More sharing options...
pinto18 Posted September 9, 2022 #3 Share Posted September 9, 2022 Yes you should get something saying it was approved and it should show up on your final paperwork ( not necessarily online on booking details) Link to comment Share on other sites More sharing options...
skrufy Posted September 9, 2022 #4 Share Posted September 9, 2022 49 minutes ago, labseldest said: I have purchased three Carnival cruises for the first 90 days of 2023. A few weeks ago, I purchased 100 shares of Carnival (CCL) with the hopes of using it for any discounts/credits/etc. that may be offered to shareholders. I know depending on the length of your Carnival cruise, you can get 50/100/250 dollars Onboard Credit (OBC). You have to request the OBC weeks ahead of the cruise and I already did that. Here is the question: At what point will I see that OBC on my online documents, such as the VIEW INVOICE DETAILS under the BOOKING & ORDER DETAILS tab? (or anywhere else, for that matter) Thanks, I would wait a couple of weeks. If you do not receive a new invoice for each cruise with th shareholder OBC on each one, call this number 1-888-438-6744 Guest Relations Link to comment Share on other sites More sharing options...
ober134 Posted September 9, 2022 #5 Share Posted September 9, 2022 I requested for our January 2023, and the only response I have so far is due to overwhelming number of requests, they are taking far longer than in the past. You will get an email from guest relations when your OBC is issued. I'll wait until a month prior if I don't see it. Note: credits for my November cruise were issued within a few weeks. Link to comment Share on other sites More sharing options...
jkneern Posted September 9, 2022 #6 Share Posted September 9, 2022 We never got ours before the cruise, We did get a check ($100) in the mail a few weeks later 1 Link to comment Share on other sites More sharing options...
Cruisin 4 Ever Posted September 9, 2022 #7 Share Posted September 9, 2022 18 hours ago, labseldest said: I have purchased three Carnival cruises for the first 90 days of 2023. A few weeks ago, I purchased 100 shares of Carnival (CCL) with the hopes of using it for any discounts/credits/etc. that may be offered to shareholders. I know depending on the length of your Carnival cruise, you can get 50/100/250 dollars Onboard Credit (OBC). You have to request the OBC weeks ahead of the cruise and I already did that. Here is the question: At what point will I see that OBC on my online documents, such as the VIEW INVOICE DETAILS under the BOOKING & ORDER DETAILS tab? (or anywhere else, for that matter) Thanks, You may have already done this but if not, you have to send them an email with your proof of shares, cruises dates and reservation #s. Link to comment Share on other sites More sharing options...
san diego sue Posted September 9, 2022 #8 Share Posted September 9, 2022 I faxed mine in and didn't hear back. After a week I called. I was asked the date and time I faxed it in, person found it and gave me the credit. She also sent me a confirmation email as well as a new booking information that now contained the credit information. Next time I wanted to pre purchase something, my credit was used towards the payment. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted September 10, 2022 #9 Share Posted September 10, 2022 If you use a TA, he or she will get the notice when it is applied so you can check with the TA if it has been approved and applied. Link to comment Share on other sites More sharing options...
labseldest Posted September 11, 2022 Author #10 Share Posted September 11, 2022 Thank you everyone!! It really does "take a village". I followed all of the steps I was supposed to follow in sending them the required documents. But, since I had never done this before I didn't really know what kind of turn around time I should be expecting. I am glad though that I am really ahead of the curve. Since the first sailing isn't until Jan 9, I have plenty of time to follow-up in case there is some sort disconnect. All of you have put my mind at ease and I wish you safe and fun cruises everywhere! Thank you. 1 Link to comment Share on other sites More sharing options...
psikic Posted September 11, 2022 #11 Share Posted September 11, 2022 For us, we submitted about a month ago and it took about 3 weeks before we received notification. Our sailing is in November. After I got the email I checked and could see the $100 in the booking information online. Link to comment Share on other sites More sharing options...
kupton Posted September 11, 2022 #12 Share Posted September 11, 2022 I emailed my OBC request Friday morning and got a confirmation email 24 hours later. Link to comment Share on other sites More sharing options...
ctlyf Posted September 11, 2022 #13 Share Posted September 11, 2022 On 9/8/2022 at 9:32 PM, pinto18 said: Yes you should get something saying it was approved and it should show up on your final paperwork ( not necessarily online on booking details) We've only had the opportunity to use our SH benefit for OBC on our cruise in Dec 2021, but that was with Princess. In that instance, our credit showed up in our booking details (I think it was in same place where we could find our price, taxes, grats, etc.) although, I'm not sure we got a confirmation email... IIRC, it just appeared. Are you saying there is no way to verify the OBC online before you sail, other than an email? Link to comment Share on other sites More sharing options...
pinto18 Posted September 11, 2022 #14 Share Posted September 11, 2022 2 hours ago, ctlyf said: We've only had the opportunity to use our SH benefit for OBC on our cruise in Dec 2021, but that was with Princess. In that instance, our credit showed up in our booking details (I think it was in same place where we could find our price, taxes, grats, etc.) although, I'm not sure we got a confirmation email... IIRC, it just appeared. Are you saying there is no way to verify the OBC online before you sail, other than an email? It will show up on final documents which you can view/print out before you sail. Link to comment Share on other sites More sharing options...
kona_wahine Posted September 11, 2022 #15 Share Posted September 11, 2022 (edited) I sent mine in first of august and it took 3 weeks. It shows up on my documents, the ones that ask me if I want to print them. Edited September 11, 2022 by kona_wahine Link to comment Share on other sites More sharing options...
Cedric35 Posted September 12, 2022 #16 Share Posted September 12, 2022 I sent in my stockholder information for onboard credit three weeks before my cruise day and had not heard back By the time my cruise started. I went to guest relations while on the ship and they gave me an email address for customer service that is specific to the ship I was on. I emailed them with all of the information and got my onboard credit on my account within about two hours. The actually looked up my next cruise and gave me the onboard credit for that one as well. Link to comment Share on other sites More sharing options...
Cruisin 4 Ever Posted September 12, 2022 #17 Share Posted September 12, 2022 My PVP said I should be $250 because I'm doing back to back equalling 14 days. Has anyone else had this approved before? Link to comment Share on other sites More sharing options...
Rare shof515 Posted September 12, 2022 #18 Share Posted September 12, 2022 1 hour ago, Cruisin 4 Ever said: My PVP said I should be $250 because I'm doing back to back equalling 14 days. Has anyone else had this approved before? is the back to back cruises two separate bookings with two different numbers or it is 1 booking with one booking number? 14 day or longer cruises do get $250 dollars and 7 day or longer cruises get $100 dollars. Here is the benefit information : https://www.carnivalcorp.com/static-files/50351a91-4dc0-4f6b-bfec-684647e6129f Link to comment Share on other sites More sharing options...
ajm Posted September 12, 2022 #19 Share Posted September 12, 2022 I sent in a request last Friday (Sep 9) for a Cruise coming up in mid December and received a response the following day (Saturday, Sep 10) saying the credit has been applied to our account. I just sent an email to shareholders@carnival.com with proof of shares and a copy of our cruise booking. I was very surprised how quickly they responded. Link to comment Share on other sites More sharing options...
Cruisin 4 Ever Posted September 12, 2022 #20 Share Posted September 12, 2022 9 hours ago, shof515 said: is the back to back cruises two separate bookings with two different numbers or it is 1 booking with one booking number? 14 day or longer cruises do get $250 dollars and 7 day or longer cruises get $100 dollars. Here is the benefit information : https://www.carnivalcorp.com/static-files/50351a91-4dc0-4f6b-bfec-684647e6129f That was my interpretation as well. Mine is a 6 night and an eight night. 2 separate numbers. But the PVP said they should consider it the same as a 14 nighter. Link to comment Share on other sites More sharing options...
kupton Posted September 12, 2022 #21 Share Posted September 12, 2022 3 hours ago, ajm said: I sent in a request last Friday (Sep 9) for a Cruise coming up in mid December and received a response the following day (Saturday, Sep 10) saying the credit has been applied to our account. I just sent an email to shareholders@carnival.com with proof of shares and a copy of our cruise booking. I was very surprised how quickly they responded. Ditto. This is the way... Link to comment Share on other sites More sharing options...
nascartim Posted September 12, 2022 #22 Share Posted September 12, 2022 I have 4 future cruises booked, all under a casino rate deal. I tried 2 different times to get my credit, but was turned down both times. Oh well. Link to comment Share on other sites More sharing options...
jennas_mum Posted September 13, 2022 #23 Share Posted September 13, 2022 On 9/11/2022 at 9:23 PM, Cruisin 4 Ever said: My PVP said I should be $250 because I'm doing back to back equalling 14 days. Has anyone else had this approved before? Last month I did a B2B. 10 day, then 4 day. Got $100 first leg and $150 second leg. Different booking numbers but the cruises were linked Link to comment Share on other sites More sharing options...
Krisco Posted September 15, 2022 #24 Share Posted September 15, 2022 On 9/12/2022 at 10:31 AM, nascartim said: I have 4 future cruises booked, all under a casino rate deal. I tried 2 different times to get my credit, but was turned down both times. Oh well. I finally received a response today after about 3 weeks and I too was denied as under a casino deal. The letter said although it may have been granted in the past they are really looking at the offers with reduced rates. I will keep trying each and every cruise. I have never been denied before on a casino rate, but this one maybe since both of us are getting $1000 casino cash. 2 Link to comment Share on other sites More sharing options...
Rare ninjacat123 Posted September 15, 2022 #25 Share Posted September 15, 2022 You can use this link: https://www.carnival.com/booked/document?BookingNumber=ABC123&IsPrintLuggageTagsSelected=true&IsPrintPassFlightSelected=false&IsPrintCruiseInfoSelected=true Replace your booking number where ABC123 is in the link. Copy and place in your browser. Hit enter. You should see your Booking Summary. Cursor down and below Itemized Charges you will see any OBC that you have been given. Have a great cruise! Link to comment Share on other sites More sharing options...
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