gkbiiii Posted January 31, 2023 #1 Share Posted January 31, 2023 (edited) Room Service gratuities were always included in your base daily gratuities; so why are they being charged a second time? Not only are you being charged a bogus $7.95 delivery fees, but your now being charged 18% gratuities on top. So why is Celebrity not reducing, the general daily gratuities fees, to address this? I don't believe this is legal, as it represents double billing! Edited January 31, 2023 by gkbiiii 1 11 Link to comment Share on other sites More sharing options...
Rare mom says Posted January 31, 2023 #2 Share Posted January 31, 2023 Thanks for the laugh. 😂 3 Link to comment Share on other sites More sharing options...
39august Posted January 31, 2023 #3 Share Posted January 31, 2023 Room Service gratuity was never part of the daily gratuities. 4 5 1 Link to comment Share on other sites More sharing options...
AmberCascades Posted January 31, 2023 #4 Share Posted January 31, 2023 How long ago were they "always included"? I have only been cruising for about 10 years, but I've never seen them included in daily gratuities. I thought only MDR and stateroom were included. You pay extra gratuities for drinks, spa, specialty dining, etc. Why would everyone pay gratuities for something they might not use? 3 Link to comment Share on other sites More sharing options...
AmberCascades Posted January 31, 2023 #5 Share Posted January 31, 2023 (edited) How long ago were they "always included"? I have only been cruising for about 10 years, but I've never seen them included in daily gratuities. I thought only MDR and stateroom were included. You pay extra gratuities for drinks, spa, specialty dining, etc. Why would everyone pay gratuities for something they might not use? Edited January 31, 2023 by AmberCascades Link to comment Share on other sites More sharing options...
gkbiiii Posted January 31, 2023 Author #6 Share Posted January 31, 2023 Just now, 39august said: Room Service gratuity was never part of the daily gratuities. That's not true, as my friend Paul Motter (Editor & Chief of Cruise Mates) told me on my first NCL cruise. The Daily gratuities" included ALL dining (non-Specialty), cabin service, etc. 1 2 Link to comment Share on other sites More sharing options...
gkbiiii Posted January 31, 2023 Author #7 Share Posted January 31, 2023 Just now, gkbiiii said: That's not true, as my friend Paul Motter (Editor & Chief of Cruise Mates) told me on my first NCL cruise. The Daily gratuities" included ALL dining (non-Specialty), cabin service, etc. The Dining Room gratuities are shared with the back of the house culinary, including Room Service, buffets, cooks, runners, etc. Bar is separate, which is why they get a service gratuity for purchases. 1 Link to comment Share on other sites More sharing options...
gkbiiii Posted January 31, 2023 Author #8 Share Posted January 31, 2023 8 minutes ago, AmberCascades said: How long ago were they "always included"? I have only been cruising for about 10 years, but I've never seen them included in daily gratuities. I thought only MDR and stateroom were included. You pay extra gratuities for drinks, spa, specialty dining, etc. Why would everyone pay gratuities for something they might not use? Right you never set foot in either the Buffet or Main Dining Rooms, yet still are charged tip fee, even when you used none of their services. Yet you then pay another, for your Specialty Dining! Link to comment Share on other sites More sharing options...
cw2go Posted January 31, 2023 #9 Share Posted January 31, 2023 9 minutes ago, gkbiiii said: That's not true, as my friend Paul Motter (Editor & Chief of Cruise Mates) told me on my first NCL cruise. The Daily gratuities" included ALL dining (non-Specialty), cabin service, etc. This is Celebrity, what NCL did is irrelevant? 7 2 Link to comment Share on other sites More sharing options...
gkbiiii Posted January 31, 2023 Author #10 Share Posted January 31, 2023 Just now, cw2go said: This is Celebrity, what NCL did is irrelevant? I am going to be nice and leave your comment alone! 1 4 Link to comment Share on other sites More sharing options...
Algebralovr Posted January 31, 2023 #11 Share Posted January 31, 2023 I was told by one of the M'd's a few years ago that the room service folks were part of the standard gratuity pool. Just that a lot of people gave extra 1 1 Link to comment Share on other sites More sharing options...
gkbiiii Posted January 31, 2023 Author #12 Share Posted January 31, 2023 I should mention over the past 12 years, I have been told by Dining & Cabin staff, that they share their gratuities with others, Just like Motter was telling me, everyone is taken care of. Link to comment Share on other sites More sharing options...
gkbiiii Posted January 31, 2023 Author #13 Share Posted January 31, 2023 2 minutes ago, Algebralovr said: I was told by one of the M'd's a few years ago that the room service folks were part of the standard gratuity pool. Just that a lot of people gave extra Right exactly, the cash does not 100% go to the Wait Staff; few people realize this, as it is not mentioned much by cruise lines. Link to comment Share on other sites More sharing options...
jelayne Posted January 31, 2023 #14 Share Posted January 31, 2023 A simple answer the cruise line has chosen to add a separate gratuity to a service not everyone uses. The MDR or other included food options are used by all passengers ( unless of course they don’t eat or drink anything) so rather than increasing the daily gratuity for everyone they are adding a gratuity to room service for those who want than convenience. 3 1 Link to comment Share on other sites More sharing options...
Rare ORV Posted January 31, 2023 #15 Share Posted January 31, 2023 Let us know when you get a Class Action going on this. I think we should all sign up. Oh wait, I've never used room service, before or since. 4 Link to comment Share on other sites More sharing options...
RD64 Posted February 1, 2023 #16 Share Posted February 1, 2023 You have the option of going to NCL or whatever cruise line you feel is more equitable with their room service charges. 2 1 Link to comment Share on other sites More sharing options...
Dar & Bob Posted February 1, 2023 #17 Share Posted February 1, 2023 2 hours ago, gkbiiii said: Room Service gratuities were always included in your base daily gratuities; so why are they being charged a second time? Not only are you being charged a bogus $7.95 delivery fees, but your now being charged 18% gratuities on top. So why is Celebrity not reducing, the general daily gratuities fees, to address this? I don't believe this is legal, as it represents double billing! Legal please it is a charge just like any other - you use the service you are charged. You do know that most cruise ships do not fly under a US flag for a reason 🙂 1 2 Link to comment Share on other sites More sharing options...
RTShaker Posted February 1, 2023 #18 Share Posted February 1, 2023 2 hours ago, gkbiiii said: Room Service gratuities were always included in your base daily gratuities; so why are they being charged a second time? Not only are you being charged a bogus $7.95 delivery fees, but your now being charged 18% gratuities on top. So why is Celebrity not reducing, the general daily gratuities fees, to address this? I don't believe this is legal, as it represents double billing! Look at it in these term. When you have a beverage package with included gratuities you will still incur an extra gratuity when you order a beverage of a value higher than the limit. If you get a continental breakfast you pay nothing. Any other time it is an upcharge so a gratuity applies. 2 Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted February 1, 2023 #19 Share Posted February 1, 2023 2 hours ago, cw2go said: This is Celebrity, what NCL did is irrelevant? On point.. 5 1 Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted February 1, 2023 #20 Share Posted February 1, 2023 4 hours ago, gkbiiii said: Room Service gratuities were always included in your base daily gratuities; so why are they being charged a second time? Not only are you being charged a bogus $7.95 delivery fees, but your now being charged 18% gratuities on top. So why is Celebrity not reducing, the general daily gratuities fees, to address this? I don't believe this is legal, as it represents double billing! $̶7̶.̶9̶5̶ it's $9.95 2 Link to comment Share on other sites More sharing options...
gkbiiii Posted February 2, 2023 Author #21 Share Posted February 2, 2023 By the way, do Concierge & Aqua still get High Tea Service in their cabins, or has that been eliminated or now subject to this $9.95+ fee? Link to comment Share on other sites More sharing options...
dcbiker97 Posted February 2, 2023 #22 Share Posted February 2, 2023 30 minutes ago, gkbiiii said: By the way, do Concierge & Aqua still get High Tea Service in their cabins, or has that been eliminated or now subject to this $9.95+ fee? Those rooms have never gotten "high tea." They get some bite size canapes that aren't usually very good. Suites used to get a dessert/tea cart in the afternoon, which went away some years back. 2 Link to comment Share on other sites More sharing options...
Mark_T Posted February 2, 2023 #23 Share Posted February 2, 2023 11 minutes ago, dcbiker97 said: Those rooms have never gotten "high tea." They get some bite size canapes that aren't usually very good. Suites used to get a dessert/tea cart in the afternoon, which went away some years back. Currently, Concierge still lists the 'Daily delectable delights' as an amenity, but there is nothing similar listed for Aqua... Link to comment Share on other sites More sharing options...
gkbiiii Posted February 2, 2023 Author #24 Share Posted February 2, 2023 I thought "Concierge" was a butler like product, or am I wrong? Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted February 2, 2023 #25 Share Posted February 2, 2023 1 minute ago, gkbiiii said: I thought "Concierge" was a butler like product, or am I wrong? And IVs are a traditional balcony! Fancy X marketing, Concierge is a room category, they have balconies and a few extra perks. You get a "Concierge-Class Concierge" who is different (and presumed has less priority) than the Retreat Concierge Link to comment Share on other sites More sharing options...
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