Rare terrydtx Posted February 28, 2023 #26 Share Posted February 28, 2023 28 minutes ago, kazu said: We were told on the Oosterdam (and it did apply on the K as well) that as long as we gave notice, we could have Osso Bucco any night. We dined there on our last night on board - my DS and BIL had the Osso Bucco and my DS and I had the shrimp special - both specials from another night and both requested with the promise we would order them 😉. No problem at all.. That is good to know. Hopefully we can do that on the Volendam as well next year. Link to comment Share on other sites More sharing options...
john2003 Posted February 28, 2023 #27 Share Posted February 28, 2023 My experience is that whenever an organization is under stress the first casualty is customer communication. Of course this is the worst response but it is what happens time and again. Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted February 28, 2023 #28 Share Posted February 28, 2023 6 minutes ago, john2003 said: My experience is that whenever an organization is under stress the first casualty is customer communication. Of course this is the worst response but it is what happens time and again. Bad info from HAL phone reps is not a new thing. 4 Link to comment Share on other sites More sharing options...
Rare CruiserN1 Posted February 28, 2023 #29 Share Posted February 28, 2023 I'm thankful for this thread. We're sailing Mar 18 and I tried to book Caneletto yesterday and didn't see it listed. I was puzzled and wondered if it was fully booked and I just waited too long. A new menu is a much better situation. Looking forward to trying it out in a few weeks. Though honestly, no one makes Italian food like my Nana so I'm a tough critic of Italian restaurants. Link to comment Share on other sites More sharing options...
NCTribeFan Posted February 28, 2023 #30 Share Posted February 28, 2023 I want the Saturday shrimp special! I've been craving it and planned on booking one of the Saturday nights on my upcoming 26-night sailing. Guess we'll see what's on the new menu. I'm sure I will find something I'll enjoy! 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted February 28, 2023 #31 Share Posted February 28, 2023 Canaletto has come a very LONG away since it started. I feel it was just the worst when it started. It was free at that time and I don’t think it was worth even that. I really love it now (I’m not Italian though 😛). I’m looking forward to the new menu. Glad that the ossobuco will be a mainstay. 4 Link to comment Share on other sites More sharing options...
vicd1969 Posted March 1, 2023 #32 Share Posted March 1, 2023 Who wants to bet that the new menu will also limit you to one main and one appetizer? i give it 3-1 odds. 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted March 1, 2023 #33 Share Posted March 1, 2023 6 minutes ago, vicd1969 said: Who wants to bet that the new menu will also limit you to one main and one appetizer? i give it 3-1 odds. Yeah you probably have that right. It will be easy to grab another app if wanted from the Lido 😉. Link to comment Share on other sites More sharing options...
NCTribeFan Posted March 1, 2023 #34 Share Posted March 1, 2023 I had a fantastic crab risotto one night. I really, really hope that's still available. As a solo cruiser, I couldn't even manage to eat one app and one entree, let alone a dessert! I think I took a cheese plate back to my cabin for later. 2 Link to comment Share on other sites More sharing options...
wdw1972 Posted March 1, 2023 #35 Share Posted March 1, 2023 9 hours ago, NCTribeFan said: I had a fantastic crab risotto one night. I really, really hope that's still available. As a solo cruiser, I couldn't even manage to eat one app and one entree, let alone a dessert! I think I took a cheese plate back to my cabin for later. I order half-sized portions of the appetizer and entree. That was I can usually manage to eat most of the dessert. Gotta prioritize the calories! Sue/WDW1972 6 Link to comment Share on other sites More sharing options...
Rare terrydtx Posted March 1, 2023 #36 Share Posted March 1, 2023 13 hours ago, Florida_gal_50 said: Canaletto has come a very LONG away since it started. I feel it was just the worst when it started. It was free at that time and I don’t think it was worth even that. I really love it now (I’m not Italian though 😛). I’m looking forward to the new menu. Glad that the ossobuco will be a mainstay. You are so correct, I remember the first time we tried Canaletto 4 or 5 years ago and it was IMO no better than Olive Graden. Last year on the Oosterdam it was actually excellent and more like any upscaled Italian land restaurant. 4 Link to comment Share on other sites More sharing options...
Oceanwench Posted March 1, 2023 #37 Share Posted March 1, 2023 17 hours ago, Florida_gal_50 said: Canaletto has come a very LONG away since it started. I feel it was just the worst when it started. It was free at that time and I don’t think it was worth even that. I really love it now (I’m not Italian though 😛). I’m looking forward to the new menu. Glad that the ossobuco will be a mainstay. Do you remember how they ended each meal by bringing out a big plate of pink cotton candy? 1 Link to comment Share on other sites More sharing options...
funntheson Posted March 1, 2023 #38 Share Posted March 1, 2023 Why would a new menu being introduced keep you from making reservations? 2 Link to comment Share on other sites More sharing options...
Overhead Fred Posted March 1, 2023 #39 Share Posted March 1, 2023 8 minutes ago, funntheson said: Why would a new menu being introduced keep you from making reservations? Exactly!! 2 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted March 1, 2023 #40 Share Posted March 1, 2023 3 hours ago, Oceanwench said: Do you remember how they ended each meal by bringing out a big plate of pink cotton candy? I do remember that. 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted March 1, 2023 #41 Share Posted March 1, 2023 1 hour ago, funntheson said: Why would a new menu being introduced keep you from making reservations? Agree but you know one person is going to complain that they want the old menu. 1 Link to comment Share on other sites More sharing options...
Laminator Posted March 1, 2023 #42 Share Posted March 1, 2023 2 hours ago, funntheson said: Why would a new menu being introduced keep you from making reservations? Because pax would complain that the reason they booked was for the special offered that night and now will want to eat and not pay. 3 Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted March 1, 2023 #43 Share Posted March 1, 2023 8 minutes ago, Florida_gal_50 said: Agree but you know one person is going to complain that they want the old menu. That depends on which item(s) they drop to make room for new ones. I have no special favorites in Canaletto, but I am curious to see what the new offerings will be. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted March 1, 2023 #44 Share Posted March 1, 2023 1 minute ago, 3rdGenCunarder said: That depends on which item(s) they drop to make room for new ones. I have no special favorites in Canaletto, but I am curious to see what the new offerings will be. For sure, but there is going to be one I bet. I can't think of another reason. Link to comment Share on other sites More sharing options...
Rare TiogaCruiser Posted March 1, 2023 #45 Share Posted March 1, 2023 9 minutes ago, Laminator said: Because pax would complain that the reason they booked was for the special offered that night and now will want to eat and not pay. But that’s going to happen, regardless, as some have already made reservations. Unless, of course, if they cancel all existing reservations. And THAT would lead to more complaints. Link to comment Share on other sites More sharing options...
Laminator Posted March 1, 2023 #46 Share Posted March 1, 2023 (edited) 4 minutes ago, TiogaCruiser said: But that’s going to happen, regardless, as some have already made reservations. Unless, of course, if they cancel all existing reservations. And THAT would lead to more complaints. I am sure it is going happen. They know how many reservations that are already in the system and I am sure are doing all they can to limit their exposure. The real question is how long will it take HAL's IT dept to get the menu on their site and app. Edited March 1, 2023 by Laminator Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted March 1, 2023 #47 Share Posted March 1, 2023 2 minutes ago, TiogaCruiser said: But that’s going to happen, regardless, as some have already made reservations. Unless, of course, if they cancel all existing reservations. And THAT would lead to more complaints. So what do you feel the reason is? Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted March 1, 2023 Author #48 Share Posted March 1, 2023 12 minutes ago, TiogaCruiser said: But that’s going to happen, regardless, as some have already made reservations. Unless, of course, if they cancel all existing reservations. And THAT would lead to more complaints. Folks who have existing reservations could cancel if they don’t like the new menu or if they’d booked for a specific night’s entree that is going to be eliminated. 1 Link to comment Share on other sites More sharing options...
Laminator Posted March 1, 2023 #49 Share Posted March 1, 2023 I am hearing from a friend who is onboard now that Canaletto will no longer have nightly specials. The Chicken Parm and the Osso Bucco will be available every night. We will see how correct that information is. 4 Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted March 1, 2023 #50 Share Posted March 1, 2023 This is good news on the menu but that still makes no sense why they would stop reservations or why one person was told they would close for a short period of time. All the resturants on HAL have gone through menu changes and yes even since the restart and and it did not stop making reservations. Then I would think the new menu would be rolled out on all of the ships. Lots of confusing information that does not make much sense. 5 Link to comment Share on other sites More sharing options...
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