Survey for New Ship Dining Experience


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#1
46 Posts
Joined May 2017
I just received an email from Cunard offering me the opportunity to tell them about what I think about the Cunard dining experience. The email states that it will be used for the design of the new ship. Anyone else receive this survey?
#2
USA
221 Posts
Joined Mar 2012
No. But this makes me worried "Freedom Dining" might be added to no Promenade Deck and Too Many Passengers in the "improvements" the new ship might offer......
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#4
Cambridgeshire
3,220 Posts
Joined Dec 2011
I got the email today and it seems that Cunard are seeking a direction to follow in terms of their next generation of passengers. I wonder sometimes with this type of survey if they have already decided what they are going to do and simply want endorsement.

Regards John
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John Watson

Ships cruised on
RMS Queen Elizabeth, SS France, Oronsay, Oceana, Vision of the Seas, Caribbean Princess, Aurora,
Queen Mary 2, Star Flyer, Star Clipper, Grand Princess, Queen Elizabeth, Azura, Ruby Princess, Ventura, Diamond Princess, Britannia, Emerald Princess, Navigator of the Seas, Queen Victoria, Pacific Princess
#5
3,061 Posts
Joined Oct 2004
I did not yet recive that particular Mail. I hope they think twice before they get rid of their trademark prommenade deck.

A bit more flexible Dinning times would be welcome though! They may call it Freedom dinning- my time dinning- whatever the name.
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#6
Vale of Glamorgan
4,739 Posts
Joined Aug 2007
No sign of anything yet, I did find a previous survey in my spam folder so it might be worth checking there.
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#7
1,295 Posts
Joined Oct 2009
Most of the survey is about the possibility of new permanent speciality restaurants chinese/italian/indian/steak/tapas and how much extra you would be willing to pay.

Personally, I don't see the need as her indoors always travels QG so it's available anyway without paying extra.
#8
Winchester, United Kingdom
61 Posts
Joined Jul 2012
I received the email too, most of the survey was not relevant to me as I only ever eat in the Main Dining Room (or the buffet at breakfast and lunch). If they really are that interested in what guests want in the new ship I assume there will be follow up surveys to come.
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#9
67 Posts
Joined Jun 2005
Last week I received a questionnaire re why I booked my latest cruise.


Today I have received this email:


As a valued guest of Cunard, we would like to offer you the opportunity to tell us what you think about our communications.

We have commissioned Acacia Avenue International Limited, an independent market research agency, to talk to our guests.

The research consists of two parts:

· Part 1 - involves you completing a short task (less than 20 minutes), in advance of your agreed session time.
· Part 2 - requires you to participate in a 45-minute discussion in a central location to you.

For those guests selected to take part, as a thank you for your participation we will be offering payment for your time.


If you are interested, please click here to register your interest and answer a few questions so that we can select the most appropriate session for you.

Thank you for taking the time to read this email and click on the link.


DJ
#10
Midlands
2,808 Posts
Joined Sep 2010
I think it is only natural that Cunard are considering, if not already decided, freedom/anytime/my time or whatever you want to call it. It seems that it is what the modern cruiser wants so think there will be the option of freedom or fixed dining for dinner in MDR and more choice of payable speciality restaurants.
#11
NYC
4,031 Posts
Joined Mar 2011
Originally posted by davyjones
Last week I received a questionnaire re why I booked my latest cruise.

Today I have received this email:
As a valued guest of Cunard, we would like to offer you the opportunity to tell us what you think about our communications.

We have commissioned Acacia Avenue International Limited, an independent market research agency, to talk to our guests.

The research consists of two parts:

· Part 1 - involves you completing a short task (less than 20 minutes), in advance of your agreed session time.
· Part 2 - requires you to participate in a 45-minute discussion in a central location to you.

For those guests selected to take part, as a thank you for your participation we will be offering payment for your time.


If you are interested, please click here to register your interest and answer a few questions so that we can select the most appropriate session for you.

Thank you for taking the time to read this email and click on the link.

DJ
I got a similar email in May but they wanted to do the interview in home, which is why I turned it down. A week or so later there was a follow up telephone call where I gave the same answer, but I did have a pleasant conversation about my views on the new dress code. At one point the caller said that they were looking for past passengers "under 65".
#12
USA
221 Posts
Joined Mar 2012
Why do I get the feeling Cunard's "survey" is akin to "How much do you want Freedom Dining on Cunard 1) a lot, 2) a whole lot or 3) more than you can imagine."
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#13
NYC
4,031 Posts
Joined Mar 2011
Originally posted by kohl57
Why do I get the feeling Cunard's "survey" is akin to "How much do you want Freedom Dining on Cunard 1) a lot, 2) a whole lot or 3) more than you can imagine."
Hey, it's all about "freedom". Instead of walking to a reserved seat every night I would have the "freedom" to have to make a reservation each and every evening. And the "freedom" to spend money in a bar as I wait for the pager to notify me that a table is available. And the "freedom" to have to search for new dining companions every night. And experience waiters who cannot possibly know my preferences because they see different passengers at each meal.


Sounds like NCL's "Freestyle" system.
#14
USA
221 Posts
Joined Mar 2012
Yes, "Freedom" Dining is the shipboard version of "The Democratic Republic of.... [fill-in the autocracy of your choice]".

The worst aspect you don't even see: the absolute chaos it created in the galley and serving lines with horrendous peaks and valleys of demand. But if you like to completely digest your starter before your main course arrives, it's great. A few times on Holland America, we had honestly forgotten what we had ordered for our mains by the time they arrived.

It will be Freedom Dining and then, like HAL, they will close the dining room for lunch except a few sea days and force everyone to the lido.
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#15
Midlands
2,808 Posts
Joined Sep 2010
Sorry but having experienced Freedom/Anytime dining many times on P&O and Princess it is a must for me and is the only downside to currently cruising with Cunard and if it happens which I think it without doubt will be an excellent addition to Cunard's new ship.
#16
110 Posts
Joined Sep 2017
Originally posted by majortom10
I think it is only natural that Cunard are considering, if not already decided, freedom/anytime/my time or whatever you want to call it. It seems that it is what the modern cruiser wants so think there will be the option of freedom or fixed dining for dinner in MDR and more choice of payable speciality restaurants.
I agree, it’s silly not to explore it as an option that people might like. It’s a nartural progression for things to trickle down from the top-end experience, offering a form of flexible dining as enjoyed in the grills and Britannia club is surely a part of that trend.
#17
USA
221 Posts
Joined Mar 2012
Sure why not? I mean most cruise lines have the same thing. But it brings us back to same issue exposed during the dress code debate: if all cruise lines aspire to be just like everyone else, who really needs a Cunard when it's just like a Holland America Line or Princess? Carnival seems not to have the courage or the imagination to tolerate any substantial differences in their cruise brands anymore. They are all in a headlong dash to be alike. In the end, just call it Carnival and be done with it. And that is probably where we'll be in a decade.
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#18
Cornwall
249 Posts
Joined Jan 2014
Interesting posts. I have had the e mail and carried out the survey. Here in the UK there is no offer of payment and not offer of calls at home the. The survey was quite interesting as it was mostly about what type of food you like, for instance classic French, USA steakhouse, Italian family dining, Asian Indian and Middle eastern tending more towards Lebanese. There was a definite trend to encourage freedom dining but strangely not one question regarding grills where freedom dining is the only option. Do we therefore think that Cunard my be considering excluding gills on future ships?

What are your thoughts?

Peter
#19
Midlands
2,808 Posts
Joined Sep 2010
Originally posted by kohl57
Sure why not? I mean most cruise lines have the same thing. But it brings us back to same issue exposed during the dress code debate: if all cruise lines aspire to be just like everyone else, who really needs a Cunard when it's just like a Holland America Line or Princess? Carnival seems not to have the courage or the imagination to tolerate any substantial differences in their cruise brands anymore. They are all in a headlong dash to be alike. In the end, just call it Carnival and be done with it. And that is probably where we'll be in a decade.
I dont see having freedom dining a detraction from the cruise experience and dont think it will hurt Cunard's reputation.
#20
Midlands
2,808 Posts
Joined Sep 2010
Originally posted by Zombatar
Interesting posts. I have had the e mail and carried out the survey. Here in the UK there is no offer of payment and not offer of calls at home the. The survey was quite interesting as it was mostly about what type of food you like, for instance classic French, USA steakhouse, Italian family dining, Asian Indian and Middle eastern tending more towards Lebanese. There was a definite trend to encourage freedom dining but strangely not one question regarding grills where freedom dining is the only option. Do we therefore think that Cunard my be considering excluding gills on future ships?

What are your thoughts?

Peter
No chance of Cunard excluding Queens/Princess Grill on the new ship it is where they make most profit.