NCL Gem 2017-11-11 Cancelled

[tiger belle]

I think full refund plus existing perks & pricing should be transferable to another sailing. And maybe some onboard credit for the inconvenience, but not even necessary. The primary thing for me would be transferring/honoring perks and pricing.

 

aren't they basically doing that and more? they are giving 50% credit on future cruise as well as the refund....not sure how they could "honor" pricing since it depends on what cruise you transfer to--it could be on a bigger ship, a longer itinerary, a different itinerary/port--I might have overlooked it when originally reading the posts in this thread, but is ncl not willing to honor perks on the replacement cruise?

[herdingdogmom]

anyone know how did ncl finally fix the Star's long running azipod problem?

 

 

The Star’s Dec to Feb 2017 issues were apparently unusual as it was electrical within the pod. The azipod maker did some sort of conversion to the azipods that required custom made parts. As far as I know, the “usual” azipod issues are mechanical often requiring dry dock.

 

 

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[garycarla]

... but is ncl not willing to honor perks on the replacement cruise?

 

These perks were part of a promotion. Mixed feels here on if they should be included, above and beyond the 50% credit. Guessing someone could argue either way.

 

Basically, here is ALL of your money back for the cancelled cruise.

And, we will take half of what you paid (not port charges,taxes) and give that as a credit for the another cruise.

 

So, if those "perks" were cooked into the price, you still have of the perks back in credit, sort of.

[langkamm]

5 days in the field (ie: foreign port) or 5days in a repair facility?

 

anyone know how did ncl finally fix the Star's long running azipod problem?

 

It was 5 days in dry dock, I can't remember where exactly. They did have 7 days to fix it and it was done 2 days ahead of schedule. Hopefully they'll fix the gem just as fast!

[pcakes122]

aren't they basically doing that and more? they are giving 50% credit on future cruise as well as the refund....not sure how they could "honor" pricing since it depends on what cruise you transfer to--it could be on a bigger ship, a longer itinerary, a different itinerary/port--I might have overlooked it when originally reading the posts in this thread, but is ncl not willing to honor perks on the replacement cruise?

No perks honored/transferred. They could absolutely honor pricing no matter what the ship/sail date/ports - they set the prices. ;) (For example, I book my cruises through NCL's Casinos at Sea department. I don't pay anywhere near what folks booking directly pay - for the same exact cruises, cabin category, etc. NCL just throws the regular price away and makes up a new one based on what they think I'll gamble (lose).) So, they have the ability to change pricing at their discretion, on a whim, whenever they choose. IF they want to.

[NLH Arizona]

No perks honored/transferred. They could absolutely honor pricing no matter what the ship/sail date/ports - they set the prices. ;) (For example, I book my cruises through NCL's Casinos at Sea department. I don't pay anywhere near what folks booking directly pay - for the same exact cruises, cabin category, etc. NCL just throws the regular price away and makes up a new one based on what they think I'll gamble (lose).) So, they have the ability to change pricing at their discretion, on a whim, whenever they choose. IF they want to.

Actually, the cruise price from CAS is based on your previous cruise's casino activity (losses, wins, amount of time spent in casino, etc.), not what they think you'll lose on this cruise. What cabin category did you pick that didn't have the promotional perks?

[pcakes122]

Actually, the cruise price from CAS is based on your previous cruise's casino activity (losses, wins, amount of time spent in casino, etc.), not what they think you'll lose on this cruise. What cabin category did you pick that didn't have the promotional perks?

Technically, they use your historical play to determine your theoretical (future) loss, which is how they base your comp. I use to work for Cable Beach Casino in Nassau back in the day, so I can assure you the casino is not "rewarding" your past losses/play with their comps - they are "betting" on how much you will lose on your next visit. ;)

 

I wasn't booked on the 11/11 cruise. But I am booked on the 21st (which hopefully will sail on schedule.) I have lots of perks on that cruise - all the regular ones that came with my suite - but I also have free phone calls and extra shore excursion credits (which wouldn't be honored on a new cruise if mine is cancelled.) As a CAS cruiser, even in case of cancellation I wouldn't have much to complain about since my cruise is a comp - but that doesn't stop me from empathizing with folks who were disappointed this week.

[Smong]

We were supposed to be on the Gem this Saturday. Now we will be on the Escape. We got the same room. 2 bedroom haven for less money more onboard credit with a refund coming that will cover our airfare. And we still have 50% off a future cruise!! We are very happy with what we got!

[NLH Arizona]

Technically, they use your historical play to determine your theoretical (future) loss, which is how they base your comp. I use to work for Cable Beach Casino in Nassau back in the day, so I can assure you the casino is not "rewarding" your past losses/play with their comps - they are "betting" on how much you will lose on your next visit. ;)

 

You might want to speak with your CAS rep, as I have, and let them tell you how they base the comps. They might assume you will lose a similar amount on your next cruise, but that is not how they determine your comps.

 

As far as the perks, I looked at a lot of cruises and they all have perks, so I'm confused why those on the 11/11 were told they couldn't have perks on their rebooking, unless they are booking gty cabin.

[NLH Arizona]

We were supposed to be on the Gem this Saturday. Now we will be on the Escape. We got the same room. 2 bedroom haven for less money more onboard credit with a refund coming that will cover our airfare. And we still have 50% off a future cruise!! We are very happy with what we got!

Awesome!

[pcakes122]

You might want to speak with your CAS rep, as I have, and let them tell you how they base the comps. They might assume you will lose a similar amount on your next cruise, but that is not how they determine your comps.

 

As far as the perks, I looked at a lot of cruise and they all have perks, so I'm confused why those on the 11/11 were told they couldn't have perks on their rebooking, unless they are booking gty cabin.

I understand comps, calculated them for a living as a casino credit specialist, so I'm good - but thanks.

 

And where did you hear that 11/11 passengers can't have perks on their rebooking? Is that true? That makes no sense.

[NLH Arizona]

I understand comps, calculated them for a living as a casino credit specialist, so I'm good - but thanks.

 

And where did you hear that 11/11 passengers can't have perks on their rebooking? Is that true? That makes no sense.

One poster reported that they would not carry over their perks to their new booking. Not to mention you said: No perks honored/transferred. They could absolutely honor pricing no matter what the ship/sail date/ports - they set the prices.

[pcakes122]

One poster reported that they would not carry over their perks to their new booking. Not to mention you said: No perks honored/transferred. They could absolutely honor pricing no matter what the ship/sail date/ports - they set the prices.

Perks not carried over/honored/transferred means their existing perks are not being carried over/honored/transferred to their rebooked cruises. They will only get the perks offered on the new sailing at the time of booking (which may not be as good as their existing perks - such as double Latitudes points for the Insider sailing, free phones calls, extra shore excursion credits, etc.)

[NLH Arizona]

Perks not carried over/honored/transferred means their existing perks are not being carried over/honored/transferred to their rebooked cruises. They will only get the perks offered on the new sailing at the time of booking (which may not be as good as their existing perks - such as double Latitudes points for the Insider sailing, free phones calls, extra shore excursion credits, etc.)

I understand how it works, but posters were upset because their perks were not carried over to their rebooked crruise. One poster was upset because they wouldn't get the extra point for booking 90 days out (booked prior to February 3rd change) and they felt they should get the extra point per day, because it was not their fault that they had to change cruises.

 

I don't agree with their complaints that their perks should carry over or that they should be price protected and feel NCL gave them quite a lot with the refund, 50% cruise credit, $300 for airfare change fee and noticed that in one post, the poster was very happy with their rebooked cruise and what they got. There will always be those that think they are getting screwed and feels they should get the world.

[volk904]

It stinks to have your cruise canceled but you are getting a full refund plus a future cruise credit. There is more than 20 cruises out of Florida this Sat and Sunday and most have extremely low fares. Much lower than what you paid. If you take a NCL ship you get the additional discount. If not you are still paying much less and you can use the NCL credit later. The key is just getting a flight but since the original cruise was 10 days you have some flexibility or you could even take a train down the east coast. Might be worth looking at.

 

 

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[pcakes122]

I understand how it works, but posters were upset because their perks were not carried over to their rebooked crruise. One poster was upset because they wouldn't get the extra point for booking 90 days out (booked prior to February 3rd change) and they felt they should get the extra point per day, because it was not their fault that they had to change cruises.

 

I don't agree with their complaints that their perks should carry over or that they should be price protected and feel NCL gave them quite a lot with the refund, 50% cruise credit, $300 for airfare change fee and noticed that in one post, the poster was very happy with their rebooked cruise and what they got. There will always be those that think they are getting screwed and feels they should get the world.

And there will always be those who judge. ;) Have a nice evening!

[mugtech]

No....as I posted earlier....we had an altered cruise...I believe it was May 2016...azipod issue--while in Bahamas there was .. repair/replace work......we watched the divers working...

Was on one of those May 2016, they knew ahead of time they needed more than 24 hours in one place to fix the problem, so the NCL island was skipped and went right into Nassau at 2 PM and then stayed overnight until the next afternoon, plus we got $50 OBC per cabin. Knew of the change before we got on the ship.

[fstuff1]

It was 5 days in dry dock, I can't remember where exactly. They did have 7 days to fix it and it was done 2 days ahead of schedule. Hopefully they'll fix the gem just as fast!

canceled 11/11 cruise is 10days long.

2 days to get to miami from barbados. 5 days dry dock. 1 day from miami to ny.

so 2 days to spare.

 

they're in barbados on 11/11 to let passengers off to fly them back to ny via charter planes.

 

but i highly doubt they'll be able to fly all 2000+ passengers in 1 day. thats 7 planes.

who the heck has 7 excess planes along with 7 pilots/crew on standby waiting to go in a few days notice? (that isnt military, that is.)

does that mean the gem will be the hotel for those that cant get a seat on a plane on 11/11?

 

so maybe leave for miami on 11/12. thats 1 spare day used up...

Edited November 9, 2017 by fstuff1

[Musicalvix]

I've never received a future cruise credit, but always though that when you make your reservation they take it off the price. Is there a certificate or something on paper that you get?

.

 

It's linked to your latitudes account.

 

So when you booked and give them your latitudes number they can take it off if it's there. We used ours for next year.

 

With all the money we received back we went for a £12,000 holiday and are only paying £5,300. Between 5 of us.

[IMINSHIPSHAPE]

I was booked on the 11/11 sailing. I was able to get time of to go on the 12/2 sailing of the Gem (single traveler). The fare for a single in a balcony guaranteed on Tuesday was $889. When I went to book it Wednesday it was $1349. I told my NCL cruise consultant that was bogus and they should honor the earlier fare since it was their responsibility. He was able to somehow have his supervisor override the fare and I did indeed get the fare for $889.

My 11/11 sailing is being completely refunded and so this sailing including the 50% off is costing me $750 for a 10 day balcony cruise (including pre-paid gratuities).

I can't really complain about that - but you have to be your own advocate and don't back down. Keep pushing.

[MrMike45]

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Edited November 9, 2017 by MrMike45

[Letsgo 2]

deleted

 

I guess one could also wonder that if you have to stay behind in a Port ( medical issues) and then have to fly back ?We have seen Ambulances being called to ships because a passenger got sick,hurt,etc....how would you get home if you don't fly? anything can and does happen.......not sure how one would get back, unless you could book on a ship going back if they had cabins open, at that point I'm not sure NCL would pay for that

[MrMike45]

I guess one could also wonder that if you have to stay behind in a Port ( medical issues) and then have to fly back ?We have seen Ambulances being called to ships because a passenger got sick,hurt,etc....how would you get home if you don't fly? anything can and does happen.......not sure how one would get back, unless you could book on a ship going back if they had cabins open, at that point I'm not sure NCL would pay for that

 

I decided to delete my post because I didn't want to subject myself to flaming, and who knows how my post could be taken by someone.

 

Letsgo, looks like you saw it before I deleted it. And by no means is your response derogatory, so please don't take it that way.

 

As for your question. My wife and I have been married only 6 years. Her "no flying ever" personal stance does not apply to me. I have flown for both personal and business. This is something we have discussed. Obviously if there was a medical emergency involving her, she would have no say, and be med-evacted off the ship. If one happened to me, I would like to think she loves me enough to come, but who knows lol.

Any other emergency back home, I would fly, she would cruise back. But luckily (knock on wood), over a dozen cruises and none of this has come up.

 

That being said...all of the above would be personal problems/decisions made by us to fly, and we would obviously assume all costs and make all arrangements.

 

If someone is on a cruise ship. And does not fly for whatever reason they might have. And the cruise ship breaks down. Can NCL force them to fly home, or say figure it out on your own? They are on a ship to avoid an airplane.

 

Hypothetical questions I guess. But just curious since like I said in my deleted post...we strictly cruise from NY, since we live here and no flying involved. And have been on the Gem 4-5 times. So wondering what would have happened with us.

[NLH Arizona]

Can NCL force them to fly home, or say figure it out on your own?

I don't think anyone can force anyone else to fly, I would think that a cruise line would offer up a solution (this being flying) to get passengers home and if someone doesn't want to take that solution, they would probably have to find their own way home. I would hope that NCL or any other cruise line would give that passenger what the cost would have been for them to fly and allow them to make their own arrangements home.

[geegee1]

...Can NCL force them to fly home, or say figure it out on your own? They are on a ship to avoid an airplane.

 

Hypothetical questions I guess. But just curious since like I said in my deleted post...we strictly cruise from NY, since we live here and no flying involved. And have been on the Gem 4-5 times. So wondering what would have happened with us.

 

As

taught us, you can't force people to fly against their will. ;p;p;p