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New GDPR laws- It could affect your loyalty points and booking.

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I was going to ignore all this but finally decided I’d have a look in my account.

Couldn’t log in

Submitted a ‘forgot my password’

Got a message back that my email address was unknown to the system

Re-registered

Loyalty Club question was the first one

 

What a shambles

 

I suggest everyone should check, just to be on the safe side. A few clicks on a keypad now beats doing battle with P&O at some stage in the future

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Just had an "important information" letter in the lost from P&O telling me to go to pocruises.com/register and log in with the email address they showed in the letter.

 

Used the 'forgot password' which sent back a password reset, and bob's your uncle, in and details changed.

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Do not think I ever had a login as such (with password), but have got into cruise personaliser by using a booking number etc.

 

Have been into cruise personaliser and cannot even view my point balance from there - how can I get those details online? I rang to ask if it would affect me last week and told to login!

 

Now been hanging on to speak to P&O for quite a while................

 

Any advice - appart from 'try another cruise company', which is obvious!

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I had a card through the post today too. I haven't had emails from P&O for a good few years now and looking at my account could never figure out why as I hadn't opted out of being contacted. Anyway, today I tried to log in to update as they said on the card but had to re-register for an account as going through the 'forgot password' route didn't work. So I've again ticked boxes to remain in Peninsular and for emails so I'll see if I start getting them again.

Off topic but I've just booked a couple of tours for our Iceland cruise in June, can't wait!! :D I tried to book yesterday but the cruise personaliser decided to go down and then 'under maintenance' so was glad to get them booked today.

Sam.

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Same here.

My card came through the post today.

All now sorted.:)

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Do not think I ever had a login as such (with password), but have got into cruise personaliser by using a booking number etc.

 

Have been into cruise personaliser and cannot even view my point balance from there - how can I get those details online? I rang to ask if it would affect me last week and told to login!

 

Now been hanging on to speak to P&O for quite a while................

 

Any advice - appart from 'try another cruise company', which is obvious!

 

In P&O website click on Menu - at the very bottom of the dropdown is My Account, click that then either Login or Register.

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We are now sorted as well. After a very long wait and fraught tel call, my husband was told to re-register. He was also given a unique reference number to quote in the process, which just so happened to be his Peninsula club number. Anyway it worked.

 

I then did the same, using my peninsula number and that worked as well - you have to tick to accept their conditions during the process. I ticked to accept offers etc. from P&O and got the choice of how to have that and chose to just have it by post, as I had previously done - means you still get brochures.

 

Just go to P&O website and work your way though my account etc. The links to use seemed obvious and then choose 'register'. Hope it works OK for everyone else :):)

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I was going to ignore all this but finally decided I’d have a look in my account.

Couldn’t log in

Submitted a ‘forgot my password’

Got a message back that my email address was unknown to the system

Re-registered

Loyalty Club question was the first one

 

What a shambles

 

I suggest everyone should check, just to be on the safe side. A few clicks on a keypad now beats doing battle with P&O at some stage in the future

 

Just gave it a go and the same happened. Got re-registered then logged out. When I logged back in again personal details and loyalty/contact options were blank. Tried to re-input and got the message 'unauthorised user'. I eventually got everything re-input but have noticed that when I'd logged in previously it had said my personal details were locked down due to current bookings, which now doesn't seem to be the case.

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Because we haven't heard anything by email or snail mail, I tried logging into my account.

My password was accepted, but not my email address because it's already in use!

I seriously doubt that...

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I read about this whilst on Ventura last week .The loyalty lady had no idea what we were talking about and said quite categorically she could not help us .We received our Princess magazine today so will update now .

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Having now gone through the re-registration process kindly highlighted by others on this thread (and not without the difficulties that everyone else has faced) I can now see exactly what P&O is doing. I shall try to explain;

 

Firstly, it is worth remembering that GDPR is not about the retention of customer data, as many seem to believe. It’s about how organisations use your data, principally for marketing or sales purposes.

 

There are around 6 principal mechanisms that organisations chose from in order to be GDPR compliant. The vast majority are choosing between 2 of them - Legitimate Interest or Consent.

 

In summary (and layman’s terms) a company may contact you without you having provided them with active consent if they can demonstrate that they have a ‘legitimate interest’ to do so. Examples of this might be that you have paid membership to join an organisation (so would expect to hear from them) or you support a charity and, having donated to them, you might reasonably want to be kept up to date about what they are doing with your money or how you may wish to continue supporting them. In my opinion, P&O could have relied upon ‘Legitimate Interest’ with regards to their Loyalty scheme.

 

Because organisations relying on Legitimate Interest have to follow a number of processes and checks in order to be able to justify this approach, many are struggling to understand it (or are nervous about relying on it), so are adopting the ‘consent’ option. This is as it says. Customers or supporters are asked to provide active consent which, when provided, allows the organisation to freely contact customers or supporters by the methods the customer agrees to and about the subjects they agree to. P&O appears to have adopted this route.

 

However, this is where the fun starts, because there is a major issue out there at the moment in that organisations are having major problems getting their customers to provide this consent. We are all, by nature, lazy or suspicious when it comes to being asked to provide ongoing consent. We might just delete an email or discard a letter (because it’s not a very sexy subject) or simply not understand it or be suspicious of it. Consequently, organisations are finding that vast numbers of their customers or supporters are failing to provide the consent when asked - even when they are known to be active supporters (charities) or customers. The worst example I have heard is one organisation that only had 2 percent (1 in 50) of its supporters respond by providing consent. Most are reporting 40 to 60 percent, so around half. Once an organisation goes down the consent route it is very difficult to then say ‘we will just rely on legitimate interest for those that didn’t respond’, so you risk losing around half of your customers or supporters as you cannot then actively contact them thereafter.

 

Because more and more organisations are hearing these horror stories about consent, they are adopting increasingly alarmist approaches to ensure that they don’t lose half of their marketing base. In P&O’s case they are implying that if you don’t provide consent you might lose your loyalty points. To add to the complication, they have created a new customer portal and have asked customers to re-register in order to access it. This is very clever, because they have linked it to an inference that you have to ask to remain in the loyalty scheme as part of their marketing consent process.

 

I maintain that there is absolutely no way that they would discard any past passengers loyalty points simply because they have not provided marketing consent on a new portal (they would never get away with it - I’d like to see them try), but there is nothing to fear or lose by re-registering so it certainly makes sense to do so.

 

Hope that long explanation is of some use!

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Having now gone through the re-registration process kindly highlighted by others on this thread (and not without the difficulties that everyone else has faced) I can now see exactly what P&O is doing. I shall try to explain;

 

Firstly, it is worth remembering that GDPR is not about the retention of customer data, as many seem to believe. It’s about how organisations use your data, principally for marketing or sales purposes.

 

There are around 6 principal mechanisms that organisations chose from in order to be GDPR compliant. The vast majority are choosing between 2 of them - Legitimate Interest or Consent.

 

In summary (and layman’s terms) a company may contact you without you having provided them with active consent if they can demonstrate that they have a ‘legitimate interest’ to do so. Examples of this might be that you have paid membership to join an organisation (so would expect to hear from them) or you support a charity and, having donated to them, you might reasonably want to be kept up to date about what they are doing with your money or how you may wish to continue supporting them. In my opinion, P&O could have relied upon ‘Legitimate Interest’ with regards to their Loyalty scheme.

 

Because organisations relying on Legitimate Interest have to follow a number of processes and checks in order to be able to justify this approach, many are struggling to understand it (or are nervous about relying on it), so are adopting the ‘consent’ option. This is as it says. Customers or supporters are asked to provide active consent which, when provided, allows the organisation to freely contact customers or supporters by the methods the customer agrees to and about the subjects they agree to. P&O appears to have adopted this route.

 

However, this is where the fun starts, because there is a major issue out there at the moment in that organisations are having major problems getting their customers to provide this consent. We are all, by nature, lazy or suspicious when it comes to being asked to provide ongoing consent. We might just delete an email or discard a letter (because it’s not a very sexy subject) or simply not understand it or be suspicious of it. Consequently, organisations are finding that vast numbers of their customers or supporters are failing to provide the consent when asked - even when they are known to be active supporters (charities) or customers. The worst example I have heard is one organisation that only had 2 percent (1 in 50) of its supporters respond by providing consent. Most are reporting 40 to 60 percent, so around half. Once an organisation goes down the consent route it is very difficult to then say ‘we will just rely on legitimate interest for those that didn’t respond’, so you risk losing around half of your customers or supporters as you cannot then actively contact them thereafter.

 

Because more and more organisations are hearing these horror stories about consent, they are adopting increasingly alarmist approaches to ensure that they don’t lose half of their marketing base. In P&O’s case they are implying that if you don’t provide consent you might lose your loyalty points. To add to the complication, they have created a new customer portal and have asked customers to re-register in order to access it. This is very clever, because they have linked it to an inference that you have to ask to remain in the loyalty scheme as part of their marketing consent process.

 

I maintain that there is absolutely no way that they would discard any past passengers loyalty points simply because they have not provided marketing consent on a new portal (they would never get away with it - I’d like to see them try), but there is nothing to fear or lose by re-registering so it certainly makes sense to do so.

 

Hope that long explanation is of some use!

Very well explained.

When i filled in the Princess form it asked if you wanted to,

Join Captains circle or,

Do you wish to remain in the Captain's Circle loyalty scheme?.

 

Sent from my Kestrel using Forums mobile app

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Well I've tried to log-in only for it to tell me I don't exist. I've now registered, let's see if that works.

 

I had the same problem. If you haven’t done so already, where it asks for the reference number, you put your Peninsular Club number. It then realises who you are and populates your account with your cruise history etc although it took until the next day to update in my case.

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GDPR has far more implications than mentioned on here. Though nothing to do with bonus points.

 

For instance say you were at the captain's meet that a lot of you seem to attend and you took a photo of other people there. Then go on to post the photo of said people, say on here or Facebook. Then one of the people saw their photo or were told about it and did not want their photo shown, they can then challenge the person who posted that photo. The poster could potentially have to pay a ridiculous amount of money in compensation.

 

It's not just about the big companies, Facebook, Twitter and any other social media where people post photos or information about other people without their consent will all be targeted.

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Because we haven't heard anything by email or snail mail, I tried logging into my account.

My password was accepted, but not my email address because it's already in use!

I seriously doubt that...

I did receive a returnable card, so thought I was sorted... today I got an email with easy instructions... except I still can't log in because my email is already in use.

That's the same email P&O have used to send me the email...:o

Phoning tomorrow... :rolleyes:

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I did receive a returnable card, so thought I was sorted... today I got an email with easy instructions... except I still can't log in because my email is already in use.

 

That's the same email P&O have used to send me the email...:o

 

Phoning tomorrow... :rolleyes:

 

 

 

Do we do one for our family or do we need to do individual notifications.

 

 

Sent from my iPad using Forums

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Do we do one for our family or do we need to do individual notifications.

 

 

Sent from my iPad using Forums

individually

and also will not accept same email address for more than one person - I had to use different email to my wife as it said the email was already in use !!!!!! pain in the backside

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individually

and also will not accept same email address for more than one person - I had to use different email to my wife as it said the email was already in use !!!!!! pain in the backside

I went through the same process after seeing a reminder post on another cruise forum, but still received letters in today's post asking me to do the same thing.

I suspect that P&O's IT system will fall well short of the needs of the new GDPR laws.;p

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GDPR has far more implications than mentioned on here. Though nothing to do with bonus points.

 

For instance say you were at the captain's meet that a lot of you seem to attend and you took a photo of other people there. Then go on to post the photo of said people, say on here or Facebook. Then one of the people saw their photo or were told about it and did not want their photo shown, they can then challenge the person who posted that photo. The poster could potentially have to pay a ridiculous amount of money in compensation.

 

It's not just about the big companies, Facebook, Twitter and any other social media where people post photos or information about other people without their consent will all be targeted.

 

Sorry but that is utter utter nonsense.

 

I suggest you actually read the details of the regulation rather then regurgitate what you overhead someone spouting down the pub.

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My wife had the 'New DATA regulations' letter today. Impossible to register her account - see previous posts - couldn't get through on phone.

The letter says "If you wish to remain a peninsular club member ... You will need to create an account ...

 

Does this mean that if she can't do this she will lose her benefits? Is this another example of P&O changing the rules after booking, in the same way as increasing the autotips or banning bringing alcohol aboard at ports?

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Before we updated our P&O peninsular club membership my wife membership was not being

recognised when she tried to login but mine went through fine.

I phoned P&O up and they said they could see I had a booking on my account and all the past were through my e-mail as well.

They advised the easy way would be for her to re register with an alternative e-mail address.

SO that's what she did ,it will ask you to put your name address etc and then it invites you to put in your customer number

(This is in the letter she had sent to register or any past bookings with P&O)

 

Goes something like EWO*******H . Once entered hit update and it will show as your wife's account

also remember to tick the box I wish to remain a member of the Peninsular club and hit the update button and that's it, her membership is safe, she will lose nothing .:)

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Yes, I have been a member for a few years, so I had to re-register, put in my Peninsular number - log out, then log in again and all my history was there and my Loyalty. I did it through the forgot my password option and then filled in my details.

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I have finally got mine sorted out after several emails and posts on their Facebook page, all of which stated that I don't do hanging on the phone. The person who contacted me had to de-register my email, because I only have one, so that I could re register it.

My account works fine now. God help my daughter if she ever wants to get in, but I don't think she's able to cruise at present. If she did it would be with me and I have access.

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I replied via the pre paid reply slip.

Gave up trying on line

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My wife had the 'New DATA regulations' letter today. Impossible to register her account - see previous posts - couldn't get through on phone.

The letter says "If you wish to remain a peninsular club member ... You will need to create an account ...

 

Does this mean that if she can't do this she will lose her benefits? Is this another example of P&O changing the rules after booking, in the same way as increasing the autotips or banning bringing alcohol aboard at ports?

 

Nobody will lose their benefits. P&O are implying this to make people update their marketing preferences as, like most organisations, they haven’t fully understood GDPR and assumed that they need to seek consent when they don’t.

 

In fact, in the last few days Elizabeth Denhan, the Information Commissioner, has made a statement saying that many companies are wrongly jumping to the conclusion that they need to adopt a consent approach when they don’t.

 

Anyhow, for those who are anxious, P&O has stated that if someone doesn’t provide consent they will hold their loyalty points on record so that they can be reactivated at a later stage.

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Nobody will lose their benefits. P&O are implying this to make people update their marketing preferences as, like most organisations, they haven’t fully understood GDPR and assumed that they need to seek consent when they don’t.

 

In fact, in the last few days Elizabeth Denhan, the Information Commissioner, has made a statement saying that many companies are wrongly jumping to the conclusion that they need to adopt a consent approach when they don’t.

 

Anyhow, for those who are anxious, P&O has stated that if someone doesn’t provide consent they will hold their loyalty points on record so that they can be reactivated at a later stage.

Thanks for that, because the phones seem to be too busy when I try... and my husband still hasn't had notice- and he books directly with them and pays! :o

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Nobody will lose their benefits. P&O are implying this to make people update their marketing preferences as, like most organisations, they haven’t fully understood GDPR and assumed that they need to seek consent when they don’t.

 

In fact, in the last few days Elizabeth Denhan, the Information Commissioner, has made a statement saying that many companies are wrongly jumping to the conclusion that they need to adopt a consent approach when they don’t.

 

Anyhow, for those who are anxious, P&O has stated that if someone doesn’t provide consent they will hold their loyalty points on record so that they can be reactivated at a later stage.

 

Thanks for putting this so clearly. I have noticed the many varying approaches adopted by the companies I deal with. Many have just reissued their privacy policy and left it at that. I think you are right that it is all about completing their database for mail shots and junk email!

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Now I know I updated my preferences in March but I just wanted to check its all ok today. I couldn't log into My Account as it said login failure, reset the password and got the same, unable to login. I have asked them on Facebook what's going on.

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Now I know I updated my preferences in March but I just wanted to check its all ok today. I couldn't log into My Account as it said login failure, reset the password and got the same, unable to login. I have asked them on Facebook what's going on.

 

 

 

CCFC

I had a similar problem when trying to reset the password, tried using a different browser and it worked ok - not sure if I can say which one but it starts with F !

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Ahh I wonder if Windows credentials manager is doing its thing, thank you for the tip I will give it a go. Surprisingly P&O replied to my Facebook message quite quickly telling me to reregister...

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CCFC

I had a similar problem when trying to reset the password, tried using a different browser and it worked ok - not sure if I can say which one but it starts with F !

 

Thank you, opening My Account in Opera worked fine!

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