Princess Website

[PoohUnderstands]

Talk about bad timing!  I have to pay the deposit on a cruise I had on hold today and my category is sold out!  So I guess it will be a long hold time waiting for a Princess rep. to do it over the phone!!!!  9 minutes and counting for a l  o  n  g,    l   o   n   g, hold!

 

Pooh

[tinadago]

On 10/21/2018 at 8:45 PM, JohninDC said:

  

New error message   'An error has occurred. parsererror'

[ggprincess2004]

Yes, just a few minutes ago. Popped over here to see if it was just me, or their website.

[PoohUnderstands]

heads up.  website operational again.

 

Pooh

[PoohUnderstands]

Question to those on hold.  Please tell me you got through by now!  How long total did you guys have to wait to get a representative?  I need to speak to a live body even though website is up again.

 

Pooh

[cruzrbachoua]

I don't show website is working...still cant log in....I waited roughly 2 hours and was told network is down in santa clarita...no one can call intercompany to other depts. and no one can book anything

 

[SeaworthyJade]

Hmm...I'm still getting same error...

[richsea]

I can’t sign in either; tried both mine and my wife’s login and neither one works. Glad to see it’s not just me, misery loves company!

[MISTER 67]

I've tried HAL, RCCL and MSC and they all have the same problem, can't get through on the phone either. There might be a massive hack going on the major cruise lines or a meltdown of their server. 

[Corinda]

I could sign in by re-entering my password but my booking is gone.  Called princess and they are "experiencing a high volume of calls"   🙂  YIKES 

 

 

[lets_dance]

Same issue.  I am noticing that is is no longer taking a password over 8 characters and if I do a "Forgot your password", the system cannot find my account.

 

I hope they fix the issue soon.

[PoohUnderstands]

phones back up   I got a rep. at 47 minute hold mark.  

 

Pooh

[cruzrbachoua]

what did the rep say

 

[Bubbs33]

Can sign in using booking # but can't navigate or do anything once in. Thinking best to wait to tomorrow. Even if it comes back online obviously many people will be trying to access.

 

 

[voljeep]

email or password can not be found - try again later

 

password - 7 letters 1 number

[CTBob]

I have three cruises booked with three different cruise lines and on every one there is a thread complaining about the web site so know that you are not alone.  Cruise lines just can't get this right!  Bob

[TracieABD]

This is why Cruise Critic is awesome... I am having the same issue and now i know it is on the company end and not a personal issue.

 

That’s worth the price of admission...

[PoohUnderstands]

Rep. said that the "system" was done and now is back up. She didn't know why.  Fires not near them and not affecting them in Santa Clarita.  I am cancelling one cruise and using those funds to pay the deposit I owed today for another cruise I am booking and she is able to do it.  Also even though my screen was blank I was able to pay a deposit on another cruise online just a few minutes ago.  Haven't tried to resign in though.

 

Yeah, website, again, down.  Guess I had a quick window of "Fixed" the last time.  I too am showing doesn't find my email and login passwd.

 

Pooh

Edited November 14, 2018 by PoohUnderstands

[mtmorrisgirl]

I just signed in and the system is up again as of 11:19 am CST

 

[cruzrbachoua]

yup I was finally able to log in as well and get into my personalizer...

[colville2002]

Confirmed working again here in the UK as well

[NanaE]

Yes, same here.  Hopefully we'll be able to get through later today. 

[neilrr]

I was having problems too... Thought it was me!!! It is up and running at 3:40 PM EST...

 

Have a great evening!!!

[TSM AND JP]

It looks like they are still having problems with the website.  I want to log in and book tours but keep getting an error message. Frustrating.

[rocklinmom]

Yes ever since they changed the website format it has been having problems.  I have been trying to look at shore excursions in my Personalizer and it keeps logging me out and saying "error".  What a pain! 😆