CRUISE REFUND RECEIVED

[Eddie99]

That’s fine

I was/am finding it confusing, as it appeared others were, and it appeared to be causing irritation/snappiness, which IMO, we could well do without at present.  It’s the situation and P&O and some travel agents’ causing problems.

I’m trying to be a peacemaker - obviously failing 🙄

Won’t interfere again

[grapau27]

15 minutes ago, AndyMichelle said:

Not our experience Wowzz, downright rude. 

Andy 

This information is very important imo because we can all now see in a crisis who the good agents are and who the couldn't care less ones are.

I would rather pay more and get an agent who looks after me just like you and I do for our customers.

[majortom10]

3 minutes ago, Eddie99 said:

That’s fine

I was/am finding it confusing, as it appeared others were, and it appeared to be causing irritation/snappiness, which IMO, we could well do without at present.  It’s the situation and P&O and some travel agents’ causing problems.

I’m trying to be a peacemaker - obviously failing 🙄

Won’t interfere again

That has become the "norm" on here whatever the subject where there is a certain element either know it all or just post to upset people.

[grapau27]

11 minutes ago, mercury7289 said:

As someone who chased only after the 45 day period elapsed, and only by e-mail, I think your bet would be well placed, however, the 60 day period actually said, a minimum of 60 days.  

The starting point from the start of this period differs widely, depending on the date of cancellation.

The question is, will P&O dare, to exceed this extended period.

They believe that they have bought themselves a little more time with the spread sheet debacle, I think the end of next week will give every one there answer.

Mine said Up To 60 days.

[AndyMichelle]

7 minutes ago, Eddie99 said:

That’s fine

I was/am finding it confusing, as it appeared others were, and it appeared to be causing irritation/snappiness, which IMO, we could well do without at present.  It’s the situation and P&O and some travel agents’ causing problems.

I’m trying to be a peacemaker - obviously failing 🙄

Won’t interfere again

Your input is appreciated as always Eddie. 

It is getting frustrating and we all get a bit tetchy, only really because P&O and the TAs are not giving clear guidance. 

I think we still need the thread so we can share our joy and tease the others when we get our refunds... 😊

Andy 

[grapau27]

8 minutes ago, Eddie99 said:

That’s fine

I was/am finding it confusing, as it appeared others were, and it appeared to be causing irritation/snappiness, which IMO, we could well do without at present.  It’s the situation and P&O and some travel agents’ causing problems.

I’m trying to be a peacemaker - obviously failing 🙄

Won’t interfere again

I think we are all finding out by the posts that we are being lied to by various Travel agents and P&O themselves.

[jeanlyon]

gosh you're a nasty person Andy!  LOL.  I might even post a picture of my cheque!!

[grapau27]

5 minutes ago, majortom10 said:

That has become the "norm" on here whatever the subject where there is a certain element either know it all or just post to upset people.

I sincerely hope everyone is the same as me and post exactly their own experiences which I am finding helpful what other people are posting as we all are experiencing a similar outcome which is an unlawful unacceptable wait time with very few reported refunds.

Graham

[grapau27]

6 minutes ago, jeanlyon said:

gosh you're a nasty person Andy!  LOL.  I might even post a picture of my cheque!!

That's a good idea.

I will do that too.

[AndyMichelle]

9 minutes ago, grapau27 said:

This information is very important imo because we can all now see in a crisis who the good agents are and who the couldn't care less ones are.

I would rather pay more and get an agent who looks after me just like you and I do for our customers.

I was shocked Graham. 

They were recommended to us by a fellow passenger and seemed good. 

It was not only one person who was rude to us either, they basically admitted they were only interested if we wanted to book a new cruise. 

I understand they are under pressure but we are never rude but when asking for a bit of guidance I don't expect to be told to get off the phone as I'm wasting his time... 

Andy 

[majortom10]

We have used our specialist cruise TA  many times and they have been excellent and very knowledgeable and I know you can get some TAs give slightly better quotes as we have seen in this current thread some are better than others and like everything in life cheapest isnt always the best and you get what you pay for. Our TA has won many cruise industry awards and has been for 33 years a top agent for P&O. I have come to the stage where when we book a cruise I dont even shop around anymore just book with them.

[jeanlyon]

I don't get that big a discount, just like the way he treats us

3 minutes ago, majortom10 said:

ATOL only covers you if part of your holiday includes flights if it doesnt its useless.

 

Sorry, MajorTom, I meant ABTA.  Just looked at my P&O booking confirmation.  It's ABTA on the bottom, and ATOL

Edited May 9, 2020 by jeanlyon

[jeanlyon]

OK another person on FB (P&O) managed to get through in 10 minutes today and will get his cheque in about 2 weeks.  I asked what day he was on, - 52 - LOL  So that will be 67 days if he gets it in 2 weeks.

[mercury7289]

27 minutes ago, grapau27 said:

Mine said Up To 60 days.

Yes,

That is the great problem, P&O have used lots of different wording which they update by removing the previous wording.

and by not referencing or dating the new wording they have caused a great deal of stress and worry to so many.

 

[grapau27]

37 minutes ago, mercury7289 said:

Yes,

That is the great problem, P&O have used lots of different wording which they update by removing the previous wording.

and by not referencing or dating the new wording they have caused a great deal of stress and worry to so many.

 

I have been told 

14,28,45 and now up to 60 days.

The lies we have been told and the polite way they have told them deserves an Oscar.

[grapau27]

53 minutes ago, jeanlyon said:

OK another person on FB (P&O) managed to get through in 10 minutes today and will get his cheque in about 2 weeks.  I asked what day he was on, - 52 - LOL  So nothat will be 67 days if he gets it in 2 weeks.

Classic cheques in the post scenario.

Cheque goes missing in the post then a long wait for another cheque.

 

[grapau27]

1 hour ago, majortom10 said:

That has become the "norm" on here whatever the subject where there is a certain element either know it all or just post to upset people.

I find most people on here are polite.

Go onto the RCl forum's where I mostly post and you will see sarcasm at its best.

[jeanlyon]

Just idly checked the FAQs on the P&O site and saw this

 

"When will I get my refund?"

 

Answer "If you requested a refund before 30 March, your refund should be credited to you within around 60 days."

 

Doesn't say anything about refunds requested after 30th March, but further down, it says something different.  Now why am I not surprised.

[grapau27]

8 minutes ago, jeanlyon said:

Just idly checked the FAQs on the P&O site and saw this

 

"When will I get my refund?"

 

Answer "If you requested a refund before 30 March, your refund should be credited to you within around 60 days."

 

Doesn't say anything about refunds requested after 30th March, but further down, it says something different.  Now why am I not surprised.

Ours was cancelled March13th and it is now 57 days and 59 days on Monday when the finance department are back to work.

[jeanlyon]

Yep, same here.  I am not holding out much hope of it arriving next week.

[majortom10]

1 hour ago, jeanlyon said:

I don't get that big a discount, just like the way he treats us

 

Sorry, MajorTom, I meant ABTA.  Just looked at my P&O booking confirmation.  It's ABTA on the bottom, and ATOL

The problem with that is if you pay your balance to your TA and they go bump before P&O receive that money then P&Os ABTA bonding would not cover you as they have not received any money. Few on here have made comments about how early TAs are asking for balance before it is required by cruise company. I would worry and not want to risk it and make sure TA as well as cruise company are ABTA bonded. 

[P&O SUE]

1 hour ago, AndyMichelle said:

I was shocked Graham. 

They were recommended to us by a fellow passenger and seemed good. 

It was not only one person who was rude to us either, they basically admitted they were only interested if we wanted to book a new cruise. 

I understand they are under pressure but we are never rude but when asking for a bit of guidance I don't expect to be told to get off the phone as I'm wasting his time... 

Andy 

That is terrible Andy. I was disappointed with the P&O man I spoke to yesterday as he didn’t even look at my account. Just told me it was ‘on the way’ and wouldn’t specifically look it up and confirm! If it turns out I’m down for FFC and not a refund I’ll be fuming!

I was polite even saying ‘I know you’re busy’ before saying anything and waiting for over 50 days before phoning 😡

 

No wonder people I speak to in my job often thank me for being so helpful when I think I’m only going my job! 

[jeanlyon]

46 minutes ago, majortom10 said:

The problem with that is if you pay your balance to your TA and they go bump before P&O receive that money then P&Os ABTA bonding would not cover you as they have not received any money. Few on here have made comments about how early TAs are asking for balance before it is required by cruise company. I would worry and not want to risk it and make sure TA as well as cruise company are ABTA bonded. 

Yes agree, but luckily he only asks for Final balance about 10-12 days before the 90 days and I often pay late.  Our bookings are normally made on board ship so the deposit is already with P&O.  I take your point.

[grapau27]

53 minutes ago, P&O SUE said:

That is terrible Andy. I was disappointed with the P&O man I spoke to yesterday as he didn’t even look at my account. Just told me it was ‘on the way’ and wouldn’t specifically look it up and confirm! If it turns out I’m down for FFC and not a refund I’ll be fuming!

I was polite even saying ‘I know you’re busy’ before saying anything and waiting for over 50 days before phoning 😡

 

No wonder people I speak to in my job often thank me for being so helpful when I think I’m only going my job! 

It seems like P&O management have told their staff to just fob everyone off for the first 60 days with any old story.

[jeanlyon]

and yet there are a few refunds, even on here?  We mustn't forget, only a very few people are on social media.