Long hold times today- blue chip club

[blueskadoo]

Hi all- I was trying to make a final payment today, and it told me I had to call. I called the main number, which said because it was a casino booking I had to talk to them and they would transfer me. I waited on hold for 2 hours and had to give up (it was also after 7). Is it normal? Did something happen like today is new offer day? I didn’t have a wait like this to book it a few months ago. 

[poffles]

9 hours ago, blueskadoo said:

Hi all- I was trying to make a final payment today, and it told me I had to call. I called the main number, which said because it was a casino booking I had to talk to them and they would transfer me. I waited on hold for 2 hours and had to give up (it was also after 7). Is it normal? Did something happen like today is new offer day? I didn’t have a wait like this to book it a few months ago. 

 

Wow, I don't have answer but that definitely seems a bit extreme. Someone I know called Monday and they said the message they got was they had to email them (they were looking for pricing/offers) which was a change from my calling them few weeks ago.  Like you, when I've called most recently to book a trip (not one they mail offered) they've answered pretty quickly.

 

Could it be a transfer call is handled different than a direct call to the blue chip number?

[leela8]

I believe the casino department is only open 9-5 so try during that time.

[LJJQ]

Yesterday it took me about 45 minutes until an agent became available! She was very helpful in answering my questions!

[Islandhop9]

Called with a question recently and took over an hour for someone to come on. 

 

Guessing either a lot of people are canceling and/or more people are booking.  They seem to be been pushing more offers trying to fill up ships that aren't very full 

Would be nice if they had a way to do some things online without talking to someone. 

[bye-seaya]

I had to call BCC twice last week. First call I was hold for 2 hours, second call the wait was 1.5 hours.

Super nice customer reps ...once I was able to get through. 

[gschwartz001]

I had a similar experience last week. Waited almost two hours for an agent to help me. I did find out they are now open seven days a week and are open until 10pm weekdays. 

[micheleata]

I have receive 2  emails this week for free cruises on different ships, and 1 email last week.   Would explain why they are so busy.

[neenee61]

YIKES, could be a costly exercise wth international calling.  

[dollydosh]

19 hours ago, micheleata said:

I have receive 2  emails this week for free cruises on different ships, and 1 email last week.   Would explain why they are so busy.

Hi. We would be interested to know if there are any UK cruises offered on your emails. We are Sapphire Blue Chip, based in the UK,  and never ever  receive any offers by mail.

[micheleata]

2 hours ago, dollydosh said:

Hi. We would be interested to know if there are any UK cruises offered on your emails. We are Sapphire Blue Chip, based in the UK,  and never ever  receive any offers by mail.

 

Not on the offers I get.    Mine include cruises out of Florida and Alaska only.

[poffles]

8 hours ago, dollydosh said:

Hi. We would be interested to know if there are any UK cruises offered on your emails. We are Sapphire Blue Chip, based in the UK,  and never ever  receive any offers by mail.

 

Don't totally rely on getting email offers.  They could have offers for you that never get emailed out, I have experienced this myself.  Nothing lost to call and ask what offers they may for you.

 

Offers I've had this year were for sailings out of Florida and Greece, clearly the offers vary person to person and where one lives seems to play a part in it.

 

Good luck to you if you decide to call.

[fstuff1]

10 hours ago, dollydosh said:

Hi. We would be interested to know if there are any UK cruises offered on your emails. We are Sapphire Blue Chip, based in the UK,  and never ever  receive any offers by mail.

i like in the usa, am sapphire, and no longer get offers by mail either.

based on others i've read, there's no rhyme or reason.

 

but if i call, they can see offers for me

[dollydosh]

poffles, fstuff1, thanks for your reply.

 

We do usually call  Miami and have a couple of cruises booked for 2022 and 1 in October 2021

I was just curious as a few years ago  when we did get offers by email and you would very often see the same  ol faces in the casino. We've made several  Blue Chip cruises buddies who we still meet up with and cruise with occasionally. 

[CTSandy]

I hadn’t received any offers for more than six months but thought it was because of the pandemic.  When I saw mention of others receiving offers I just dropped an email asking if anything was being offered and I received a response two or three days later listing a half dozen or so offers and a suggestion I call for more.  I responded and booked the Equinox cruise that sailed on August 27 - wonderful cruise, btw.  I have since gotten others, and booked an Alaska one for September 17.  

[margie1221]

18 hours ago, CTSandy said:

I hadn’t received any offers for more than six months but thought it was because of the pandemic.  When I saw mention of others receiving offers I just dropped an email asking if anything was being offered and I received a response two or three days later listing a half dozen or so offers and a suggestion I call for more.  I responded and booked the Equinox cruise that sailed on August 27 - wonderful cruise, btw.  I have since gotten others, and booked an Alaska one for September 17.  

CTSandy -  not sure if we met on Aug 27 Equinox...  SYK - we've rec'd cruise offers via e-mail and mail from BCC, and Foxwoods and Twin River for NCL, in the last month or so!!  Think they're trying to fill the ships.  Honestly that Equinox cruise was the best evah!!  Maybe we'll see you next time 🎰

[PTC DAWG]

Been receiving emails for 10% off of select Florida and Alaska cruises, not really much of a break..I suppose I should have gambled more on the cruise in August. I did win enough to pay for about half the cruise though, so that’s nice. 

[brownc424]

Has anyone sent Blue Chip an email lately? It used to take ~24 hours for a response, but I'm at 48 already and wondering if I should bite the bullet and call.

[robntawn]

1 hour ago, brownc424 said:

Has anyone sent Blue Chip an email lately? It used to take ~24 hours for a response, but I'm at 48 already and wondering if I should bite the bullet and call.

We just received an email offer yesterday, and I responded immediately for a free veranda aboard edge. I still haven’t heard anything. Not much advance notice either, as the cruise takes place next month. I wonder if they will continue to offer it if I can’t go.

[fstuff1]

2 hours ago, robntawn said:

We just received an email offer yesterday, and I responded immediately for a free veranda aboard edge. I still haven’t heard anything. Not much advance notice either, as the cruise takes place next month. I wonder if they will continue to offer it if I can’t go.

Still not getting free offers from blue chip. (I'm sapphire)

Or I shouldn't delete celebrity emails without reading them first?

 

(None say blue chip or free cruise)

 

Edited September 13, 2021 by fstuff1

[radarcruiser]

I got through in about 10 minutes this morning.  Didn’t get a freebie this time, but booked for much less than half of what TA wanted. Agent was very helpful.