wait time to call Celebrity

[LGW59]

37 minutes ago, MLP12 said:

I've called twice.  First time about 40 minutes.  Second time 45 minutes.  Very frustrating!

see post #19

[Bo1953]

Okay, okay, okay....

 

For 'generous' OBC on my next sailing, I Am more than willing to accept anyone's email with issues they need to speak to X about and make the call for you if it is such a challenge to wait on hold and etc...

 

I think $25/call is a fair rate, rather I get connected in 10 seconds or five (5) hours....

 

Results of getting through guaranteed, resolving your issues not... LOL

 

bon voyage

[LGW59]

21 minutes ago, Bo1953 said:

Okay, okay, okay....

 

For 'generous' OBC on my next sailing, I Am more than willing to accept anyone's email with issues they need to speak to X about and make the call for you if it is such a challenge to wait on hold and etc...

 

I think $25/call is a fair rate, rather I get connected in 10 seconds or five (5) hours....

 

Results of getting through guaranteed, resolving your issues not... LOL

 

bon voyage

I will also happily treat you to any AI drink from my premium beverage package as well.

[Northern Aurora]

I again called (from Alaska) the Zenith shoreside concierge line this afternoon.  Wait time was less than five minutes.

[Katsno]

We have a young lady from Celebrity who has handled all our reservations for a few years. We have the toll free number with her direct extension.  She always calls us back and even though she is in Florida, after her hours and on Saturdays. Try to book through one person from Celebrity that will handle all your questions. 

[rohudd1]

1. Finally connected on Sunday and I am ready to cruise next week.  I truly understand the possible reasons for the long wait times, but it is still very frustrating.  Sorry that you felt that my post was "snarky" Denny01.  Normally, I book through a TA.  I was contacted by the Celebrity to book this cruise.  Thankfully, my questions were answered by a very pleasant and knowledgeable representative.  
2. Bo1953, you made me laugh out loud so thank you for that!!  

[It'sWineO'Clock]

I called mid-day today and it was 75 minutes on hold. Call itself took about 5 minutes. I could hear a baby crying in the background -- poor guy sounded stressed. The perils of working from home.

[scidee]

I'm typing this as I sit on hold for 1 hour 15 minutes.  The most frustrating part is I called this morning (8:30am) to Captains Club as I wanted to book WiFi using my Elite discount.  After 20 min the guy answered said I need to talk to Blue Chip and told me I would be immediately serviced when he transferred me.  40 minutes later I had to hang up as  needed to leave.   They need to get their act together.  Last week the Captain's Club person was able to add Wifi , NO PROBLEM.  Wish I would have thought to do both.

Our Blue Chip sailings were booked pre-all inclusive so we need to add drinks, WiFi, and grats ourselves.   Wish they would let use just buy an AI package.

[MaryZ]

1 hour ago, scidee said:

I'm typing this as I sit on hold for 1 hour 15 minutes.  The most frustrating part is I called this morning (8:30am) to Captains Club as I wanted to book WiFi using my Elite discount.  After 20 min the guy answered said I need to talk to Blue Chip and told me I would be immediately serviced when he transferred me.  40 minutes later I had to hang up as  needed to leave.   They need to get their act together.  Last week the Captain's Club person was able to add Wifi , NO PROBLEM.  Wish I would have thought to do both.

Our Blue Chip sailings were booked pre-all inclusive so we need to add drinks, WiFi, and grats ourselves.   Wish they would let use just buy an AI package.

We upgraded our cabin and have AI now thru blue chip.  It did take 4 hours on the phone to get it done tho.  Ridiculous.
I spent nearly two hours the first time upgrading the cabin and then after I did not receive a full invoice with everything listed on it, I spent over 2 hours on hold again.
 

[deliver42]

I called last night and was holding for 45 minutes. When I called on Sunday, the wait time was 2 minutes. I think it's the luck of the draw.

[scidee]

My wait time ended up being close to 2 hours.  Blue Chip said I could not be upgraded or get a discount on drink/WiFi/or gratuities.  Bummer.  I did book WiFi using my Elite status which I could have done in 20 minutes on the first call in the morning. IRRITATING!  

[LGW59]

When you call Celebrity, why don't you just place your phone on speaker and go about your business, working, cooking or whatever, as soon as you hear the agent, grab the phone.  

[C-Dragons]

13 minutes ago, LGW59 said:

When you call Celebrity, why don't you just place your phone on speaker and go about your business, working, cooking or whatever, as soon as you hear the agent, grab the phone.  

I've often had to do just that when I had to call the airlines. 😉
And the agents usually pick up much faster than their stated hold times.

Edited October 13, 2021 by C-Dragons

[Denny01]

On 10/11/2021 at 10:05 AM, rohudd1 said:

1. Finally connected on Sunday and I am ready to cruise next week.  I truly understand the possible reasons for the long wait times, but it is still very frustrating.  Sorry that you felt that my post was "snarky" Denny01.  Normally, I book through a TA.  I was contacted by the Celebrity to book this cruise.  Thankfully, my questions were answered by a very pleasant and knowledgeable representative.  
2. Bo1953, you made me laugh out loud so thank you for that!!  

No rohudd1, I referred to My post as being snarky by saying something you couldn’t do such as using a TA. I’d not think your complaint was unneeded or ‘snarky’, I just like reminding other posters that there are ways around all the hassles we run into. 

 

Den

[rohudd1]

10 hours ago, scidee said:

My wait time ended up being close to 2 hours.  Blue Chip said I could not be upgraded or get a discount on drink/WiFi/or gratuities.  Bummer.  I did book WiFi using my Elite status which I could have done in 20 minutes on the first call in the morning. IRRITATING!  

We are thinking about adding the beverage package even though we are not big drinkers. We are going back and forth as to whether or not we should just purchase the wine package.    Are drinks included while playing in the casino?  

[rohudd1]

9 hours ago, Denny01 said:

No rohudd1, I referred to My post as being snarky by saying something you couldn’t do such as using a TA. I’d not think your complaint was unneeded or ‘snarky’, I just like reminding other posters that there are ways around all the hassles we run into. 

 

Den

My apologies, Den.  You are certainly right about booking with an agent.  Planning another cruise in early 2022.  I will connect with him to book!

 

[DaKahuna]

2 hours ago, rohudd1 said:

We are thinking about adding the beverage package even though we are not big drinkers. We are going back and forth as to whether or not we should just purchase the wine package.    Are drinks included while playing in the casino?  

Drinks are not included in the casino unless you are a certain level in Celebrity's Blue Chip Casino Club.  

[TeeRick]

On 10/13/2021 at 10:55 AM, LGW59 said:

When you call Celebrity, why don't you just place your phone on speaker and go about your business, working, cooking or whatever, as soon as you hear the agent, grab the phone.  

It is the obvious way to do it for most of us.  And maybe with a bluetooth ear piece too.  We automatically assume we all have mobile phones when making these calls.  But I'll bet some here have land lines and traditional phones at home.  Some may even still have corded phones!😀  Some people still think bluetooth is what happens after you eat blueberry pie!😀

[jgmorgan]

1 hour ago, TeeRick said:

traditional phones at home

I enjoy the click, click, click of the turning dial.🙂

[TeeRick]

2 hours ago, jgmorgan said:

I enjoy the click, click, click of the turning dial.🙂

I turn the crank three times and get connected with Ernestine.  Only Laugh-In fans will get it.

[LGW59]

2 minutes ago, TeeRick said:

I turn the crank three times and get connected with Ernestine.  Only Laugh-In fans will get it.

one ringy dingy, two ringy dingy

[gisnered]

16 minutes ago, TeeRick said:

I turn the crank three times and get connected with Ernestine.  Only Laugh-In fans will get it.

 

14 minutes ago, LGW59 said:

one ringy dingy, two ringy dingy

Have I reached the party to whom i am speaking?

[C-Dragons]

4 hours ago, TeeRick said:

It is the obvious way to do it for most of us.  And maybe with a bluetooth ear piece too.  We automatically assume we all have mobile phones when making these calls.  But I'll bet some here have land lines and traditional phones at home.  Some may even still have corded phones!😀  Some people still think bluetooth is what happens after you eat blueberry pie!😀

Guilty as charged. 😁

[HS2BS]

Everyone laughs at the thought of crank phones(Bethlehem, NH till late 60’s), but I grew up with a “crank” and the operator was May. Our number was 120 and grandparents were 75. Were those the good old days?

 

Hal

[canderson]

1 hour ago, TeeRick said:

I turn the crank three times and get connected with Ernestine.  Only Laugh-In fans will get it.

Is this the party to whom I am speaking?