Issues with getting spouse Diamond status

[Jerseygirl1416]

5 minutes ago, JessyCruises said:

 
Let us know how you make out.  Hopefully they get your kids updated to Diamond and Diamond Plus.
 

In our experience, our son kept our D+ status when he turned 18.   His birthday was March 1st, 2020. We had a cruise booked departing that same day.  Sometime in mid-2019, I realized that we were really not that far off (50 pts or so) from Diamond+ and we already had some cruises booked that means we would be even closer by March 1.  We decided the benefits to Ethan would be worth me taking a couple solo cruises to get some more points to get us there and luckily I had the casino offers with comp rooms to do it.  So I took one for the team and I ended up getting to 183 pts by January 2020.  

By the time we sailed on March 1, 2020, my son was showing as Diamond Plus with 183 pts.  A little while later, his account updated to show his actual earned points but still shows the Diamond+ I reached before he turned 18.

 

Here are the screenshots of our 3 accounts.  My son (EW) is now 20.His account currently shows 65 pts and Diamond+.  Ours are 320 and Diamond+. Hubby actually has 36 less earned points then me, but his shows the full amount.

 

It has always been my understanding my son will always be Diamond+ but will need to earn the full 635 pts to get to Pinnacle.

 

 

 

 

 

 

This is a perfect example of the OP’s situation.
 

Now say your son gets married and he’s still has his 65 points but Diamond + level. Does his spouse get his Diamond + status that he inherited from you? Or does the spouse get Emerald status which was earned by son? RC gave the OP’s spouse Emerald level which some posters say is correct and some say not correct. 

[JessyCruises]

10 minutes ago, Jerseygirl1416 said:

This is a perfect example of the OP’s situation.
 

Now say your son gets married and he’s still has his 65 points but Diamond + level. Does his spouse get his Diamond + status that he inherited from you? Or does the spouse get Emerald status which was earned by son? RC gave the OP’s spouse Emerald level which some posters say is correct and some say not correct. 

 

Hopefully I will not find out for awhile 🙂  It was always my understanding that the spouse would get the Diamond+, but now I have no clue.  He should be Diamond on his own by the end of 2023 so they should get at least that unless he has a surprise announcement for me before then... 🤣

[leaveitallbehind]

So time to put this all to rest.  I am happy to say that I was incorrect in my understanding of this.  And I can also add that the status of my children was in fact calculated correctly. Let me explain, but let me add the caveat that all of this occurred many years ago. I was able to "refocus" this with C&A:

 

First, part of my misunderstanding was with the "parent's status forever" discussion.  I always understood that to mean what it does, that whatever status attained by the parents at the time of the children's age 18 was now their status forever.  But what I was incorrectly hearing on the thread was whatever status the parents had would continue to adjust to the children.  (Hence my original D+ comment). Had to step back and do some re-reading, but obviously I was wrong with that interpretation.  Again, I realize that wasn't what was said - but it was what my brain heard.

 

As to my children's conversion, what was said to me at the time by C&A was that they indeed would maintain our status.  But what was also added was that their status would be confirmed by their actual points. I interpreted that to mean that the actual tier would be adjusted based on their points.  In my one son's case who was adjusted to Emerald, I assumed that was why his status was adjusted to Emerald v Diamond, which was a result of his fewer cruises. That turned out to be incorrect as well.

 

In recreating the timeline of our account it turns out I was wrong about our status at the time of his conversion.  He turned 18 when we were Emerald - not Diamond - but we turned Diamond shortly after, and I did not recall that timeline correctly.  So his attained status was Emerald which at the time matched ours, not Diamond.  And his points actually had reached that level as well, so his points also matched his status.  Turns out that is key with my other children as well.

 

We were Diamond when our other two children turned 18, so their status was Diamond then as well.  But coincidentally - and to the heart of the issue with my interpretation of the original C&A comment of "their status would be confirmed by their actual points" - their actual points at the time also had them at Diamond as they were both 80+ from cruises with us as well. That only supported my misinterpretation of the C&A comment because they had Diamond tier status on their own by then anyway.  What the rep meant at the time was that their status as matching ours would be confirmed by their actual points since they also reached that tier as well.  Mostly just a confirmation of their past cruises.  But I thought that meant that any age 18 conversion status would be based on the actual points.  So yeah, wrong again.

 

So bottom line is I was incorrect, and I appreciate all of those who challenged that as it prompted me to confirm our situation with C&A. I don't like misrepresenting or providing incorrect information on these boards, so its always good to be able to correct a mistake.  All of our accounts and status's are correct.  Funny thing is over the years I never questioned anything as wrong with our accounts.  But the coincidences of my children's points totals at age 18 had me wrongly understanding the process of how that was in fact determined.

 

Thanks for indulging.  Time to leave it all behind.....

[sjb317]

2 hours ago, Jerseygirl1416 said:

This is a perfect example of the OP’s situation.
 

Now say your son gets married and he’s still has his 65 points but Diamond + level. Does his spouse get his Diamond + status that he inherited from you? Or does the spouse get Emerald status which was earned by son? RC gave the OP’s spouse Emerald level which some posters say is correct and some say not correct. 

Our youngest son inherited our diamond status which he has kept over the years.  His actual total number of points is around 35.  When he married, his wife became Diamond but did not inherit the points he had at the time, she probably has about 20 pts.  AND their two children are listed as diamond, one has 13 points, the other 6. 
 I think the OP needs to contact Royal again.

 

Sherri🙂

[saridien]

On 3/25/2022 at 3:29 PM, leaveitallbehind said:

So time to put this all to rest.  I am happy to say that I was incorrect in my understanding of this.  And I can also add that the status of my children was in fact calculated correctly. Let me explain, but let me add the caveat that all of this occurred many years ago. I was able to "refocus" this with C&A:

 

First, part of my misunderstanding was with the "parent's status forever" discussion.  I always understood that to mean what it does, that whatever status attained by the parents at the time of the children's age 18 was now their status forever.  But what I was incorrectly hearing on the thread was whatever status the parents had would continue to adjust to the children.  (Hence my original D+ comment). Had to step back and do some re-reading, but obviously I was wrong with that interpretation.  Again, I realize that wasn't what was said - but it was what my brain heard.

 

As to my children's conversion, what was said to me at the time by C&A was that they indeed would maintain our status.  But what was also added was that their status would be confirmed by their actual points. I interpreted that to mean that the actual tier would be adjusted based on their points.  In my one son's case who was adjusted to Emerald, I assumed that was why his status was adjusted to Emerald v Diamond, which was a result of his fewer cruises. That turned out to be incorrect as well.

 

In recreating the timeline of our account it turns out I was wrong about our status at the time of his conversion.  He turned 18 when we were Emerald - not Diamond - but we turned Diamond shortly after, and I did not recall that timeline correctly.  So his attained status was Emerald which at the time matched ours, not Diamond.  And his points actually had reached that level as well, so his points also matched his status.  Turns out that is key with my other children as well.

 

We were Diamond when our other two children turned 18, so their status was Diamond then as well.  But coincidentally - and to the heart of the issue with my interpretation of the original C&A comment of "their status would be confirmed by their actual points" - their actual points at the time also had them at Diamond as they were both 80+ from cruises with us as well. That only supported my misinterpretation of the C&A comment because they had Diamond tier status on their own by then anyway.  What the rep meant at the time was that their status as matching ours would be confirmed by their actual points since they also reached that tier as well.  Mostly just a confirmation of their past cruises.  But I thought that meant that any age 18 conversion status would be based on the actual points.  So yeah, wrong again.

 

So bottom line is I was incorrect, and I appreciate all of those who challenged that as it prompted me to confirm our situation with C&A. I don't like misrepresenting or providing incorrect information on these boards, so its always good to be able to correct a mistake.  All of our accounts and status's are correct.  Funny thing is over the years I never questioned anything as wrong with our accounts.  But the coincidences of my children's points totals at age 18 had me wrongly understanding the process of how that was in fact determined.

 

Thanks for indulging.  Time to leave it all behind.....

Thanks for the update! I'm glad you could get clarification. 

 

On 3/25/2022 at 4:25 PM, sjb317 said:

Our youngest son inherited our diamond status which he has kept over the years.  His actual total number of points is around 35.  When he married, his wife became Diamond but did not inherit the points he had at the time, she probably has about 20 pts.  AND their two children are listed as diamond, one has 13 points, the other 6. 
 I think the OP needs to contact Royal again.

 

Sherri🙂

 

Thanks for this - exactly the example I need! I'll contact them again. 

[SRF]

On 3/25/2022 at 9:57 AM, RobInMN said:

The policy as per the first 2 paragraphs is just messed up, but to me the implications of the 3rd is just totally whack. They should re-think that, especially as posted earlier how Celebrity does it. Why would RCI be so different in that respect. You shouldn't be able to create a never ending linkage (passing on) of high C&A status.

 

Everyone here on CC agrees, but that is how RCI does things.

 

On a couple of airlines, I can share my status with someone.  ONE person.  And  one at a time.  So I can share with X, and later switch to Y, but when I do, X loses the status match.

Edited March 29, 2022 by SRF

[saridien]

Hi everyone, just got off a short cruise on the Freedom and wanted to update the thread. 

 

Even though I called twice and was told both times that my husband was given diamond status, sure enough we boarded and he was still emerald. 

 

We decided to ask the diamond concierge and he fixed it immediately. Wow, seriously just two clicks and it was done! He printed my husband a new card on the spot. (I think his name was Christiano - he was amazing! Fixed so many peoples problems)

 

However, the drink vouchers did not work for my husband. The bartender charged us for the drink and told us to take the receipt to guest services. Guest services refunded the drink but said that he showed he had 4 vouchers left, and that the bartender should have served him a free drink since it said diamond on the card... We tried again the next day thinking that the vouchers populate at midnight but no luck. Tried customer service again for a fix and no luck. 

 

Finally went back to the diamond concierge and again, two clicks and it was fixed! He also refunded another drink that the guest services had forgotten to refund without us even asking about it. 

 

So, moral of the story is that you can get everything fixed in person, and you can still get your vouchers added to your card on board. 

[BND]

14 minutes ago, saridien said:

Hi everyone, just got off a short cruise on the Freedom and wanted to update the thread. 

 

Even though I called twice and was told both times that my husband was given diamond status, sure enough we boarded and he was still emerald. 

 

We decided to ask the diamond concierge and he fixed it immediately. Wow, seriously just two clicks and it was done! He printed my husband a new card on the spot. (I think his name was Christiano - he was amazing! Fixed so many peoples problems)

 

However, the drink vouchers did not work for my husband. The bartender charged us for the drink and told us to take the receipt to guest services. Guest services refunded the drink but said that he showed he had 4 vouchers left, and that the bartender should have served him a free drink since it said diamond on the card... We tried again the next day thinking that the vouchers populate at midnight but no luck. Tried customer service again for a fix and no luck. 

 

Finally went back to the diamond concierge and again, two clicks and it was fixed! He also refunded another drink that the guest services had forgotten to refund without us even asking about it. 

 

So, moral of the story is that you can get everything fixed in person, and you can still get your vouchers added to your card on board. 

We always go to the concierge or the LA.  They have the power to fix most issues.  The LA on EN finally got our C&A gifts straightened out in April.  Long story short is that C&A gifts are based on what the primary person on the account has selected.  DH is primary and I'm secondary.  I had called in using my C&A number back in Oct for our Nov/Dec b2b on HOTS and it never got picked up because it was still only seeing our D+ gift and not our 340 pt one.  Our second b2b on EN in April, the first cruise it was messed up but the LA got it fixed and explained the problem so our second cruise it was fine. All this for our 6 night in July on EN where we only get one gift anyway due to length.  

Edited May 16, 2022 by BND

[saridien]

Just now, BND said:

We always go to the concierge or the LA.  They have the power to fix most issues.  The LA on EN finally got our C&A gifts straightened out in April.  Long story short is that C&A gifts are based on what the primary person on the account has selected.  DH is primary.  I had called in back in Oct for our Nov/Dec b2b on HOTS and it never got picked up because it was still only seeing our D+ gift and not our 340 pt one.  Our second b2b on EN in April, the first cruise it was messed up but the LA got it fixed and explained the problem so our second cruise it was fine. All this for our 6 night in July on EN where we only get one gift anyway due to length.  

 

Yes, they are so helpful! 

 

The guy in front of us at the diamond lounge had an issue where he was showing as emerald because one of his past cruises wasn't showing up on his account. The diamond concierge said that the loyalty ambassador had to do research and fix it, but he forwarded it to them himself. 

 

It is discouraging though how the regular guest services can't fix these issues...

[frank808]

I have a question that I have not read about.

 

My son will probably make pinnacle right around around the age of 18 or 19. His significant other will get the same status. Now this is where it gets tricky, since P cannot be given to children, will my grandchildren have D+ status?

 

I thought I read a post a few months ago, Royal changed the C&A rules regarding children under 18 of a P member. Post said a child under 18 of a P member would get the same P status until 1th birthday.

[Biker19]

43 minutes ago, frank808 said:

Post said a child under 18 of a P member would get the same P status until 1th birthday.

A child should keep the parents' status until 18, other than P - they have to earn that status on their own points. C&A glitches may happen for this not to be the case.

[frank808]

Post said a child under 18 of a P member would get the same P status until 18th birthday.

 

If that post was not correct, would his children be D+ then since they cannot be P?  This is just a scenario as my son is 16 but has about 430 points himself. So if he keeps cruising with us the next couple years, he could conceivably make the 700 points.

[Biker19]

8 hours ago, frank808 said:

If that post was not correct, would his children be D+ then since they cannot be P? 

They will be D+ until they reach their own 700 points.

[AspiringCindy]

Have a cruise booked for myself and my family. 3 daughters all over the age 18...1 is married. I just found out that my married daughter is the only one that has my diamond status! My younger 2 daughters are only emerald. Apparently, I never linked my younger daughters to my account!

But, I'm assuming my married daughter can now link her husband and baby!

[John&LaLa]

On 5/16/2022 at 4:56 PM, BND said:

Long story short is that C&A gifts are based on what the primary person on the account has selected.  DH is primary and I'm secondary.  

 

I'll test that next Friday. Secondary myself, but with Laura as a no show. I'll likely get her bottle of Beringer. 

[not-enough-cruising]

4 hours ago, AspiringCindy said:

Have a cruise booked for myself and my family. 3 daughters all over the age 18...1 is married. I just found out that my married daughter is the only one that has my diamond status! My younger 2 daughters are only emerald. Apparently, I never linked my younger daughters to my account!

But, I'm assuming my married daughter can now link her husband and baby!

Only if her account is showing 80 points can her husband and baby be Diamond.

[Another_Critic]

14 minutes ago, not-enough-cruising said:

Only if her account is showing 80 points can her husband and baby be Diamond.

Pretty sure current status (definitely not points) is inherited, except Pinnacle.  While any status is partnered.

 

Edited June 12, 2022 by Another_Critic

[saridien]

On 6/12/2022 at 5:41 PM, not-enough-cruising said:

Only if her account is showing 80 points can her husband and baby be Diamond.

That's not true. 

 

I did not have 80 points and was able to get my husband diamond. 

 

I did not have any luck on the phone, but call first and have them connected to your account 

 

If they are not showing diamond, go to the diamond lounge when you board and have the concierge there fix it. Just tell them that you are diamond but your husband and baby are not. 

 

I was successful on my most recent cruise and they even prorated my husband's drinks to give him the 4 free drinks a day that diamond members get.