You Loose your Promo Accepting an Upsell

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#1
Los Angeles Ca.
5,957 Posts
Joined Nov 2010
Just today I found out that the upsell I took lost my perks, So I paid an extra $2100 for the upgrade and lost hundreds in OBC and Gratuity on the 3 for free so the upgrade was more like $3000. So sorry I took it now. $3000 for a 12 day cruise is not what I would have accepted.
It used to be you kept the promo you booked with. They should have stated they changed the policy.
I plan to remove my gratuity on this voyage since I booked with it paid - and there's nothing I can do about the lost OBC. Resolutions were unable to help me, my big box TA called them.
If you booked with the AIBP that's a big loss on top of the upsell costs so consider carefully what the actual costs will be and make an informed decision.
#3
Los Angeles Ca.
5,957 Posts
Joined Nov 2010
Originally posted by moki'smommy
This is wrong. You are supposed to keep all your perks when you accept an upsell!
That's what I thought when I accepted the upsell from a mini to a full suite for our Alaska cruise.
#4
14,312 Posts
Joined Apr 2013
Originally posted by cruzsnooze
That's what I thought when I accepted the upsell from a mini to a full suite for our Alaska cruise.
I honestly don't know what to say other than someone messed up big time on this one. The only thing that is supposed to change is your cabin number!
#5
Atlanta
1,323 Posts
Joined Jan 2012
Call Princess right away to straighten this out. You should have retained all of your perks.
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#6
Brickell, Miami FL & Naples, FL
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You really need to call back. I've done 3 upsells and never lost my promos like sip & sail or other things and neither have my friends. I've gone from Mini suites to suites each time.

Someone messed up big time!!
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#7
Los Angeles Ca.
5,957 Posts
Joined Nov 2010
Originally posted by CineGraphic
Call Princess right away to straighten this out. You should have retained all of your perks.
I did and my TA went through resolutions dept and no go. Apparently the policy changed without notification.
#8
Los Angeles Ca.
5,957 Posts
Joined Nov 2010
Originally posted by Host CJSKIDS
You really need to call back. I've done 3 upsells and never lost my promos like sip & sail or other things and neither have my friends. I've gone from Mini suites to suites each time.

Someone messed up big time!!
I did and my TA went through resolutions dept and no go. Apparently the policy changed without notification.
#9
San Diego
8,507 Posts
Joined Oct 2007
Hmm? I asked to upgrade our cabin and made sure to say not to do it IF I couldn't keep my 3 for Free perks.
I kept saying don't change anything IF the perks cannot stay.

I just did it by calling the 800 number.

It is possible that your TA screwed something up?
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#10
Arizona
3,333 Posts
Joined Sep 2010
Originally posted by cruzsnooze
I did and my TA went through resolutions dept and no go. Apparently the policy changed without notification.
If it's that bad, get your old deal back. This is wrong. You should have been notified as part of the upsell. If you weren't you likely have some recourse.
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#11
Brickell, Miami FL & Naples, FL
8,401 Posts
Joined Apr 2003
Originally posted by cruzsnooze
I did and my TA went through resolutions dept and no go. Apparently the policy changed without notification.
Wow!! That is sleazy on their part.

I got another upsell (which I didn't take) for our Regal sailing in December 2017. You still got to retain your OBC and perks. This must be new.

I would email Jan Swartz and customer relations. There is no way that I would accept this.
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#12
CO
1,016 Posts
Joined Jun 2017
Isn't it the TA's responsibility to appraise you of the terms of the upsell? And to be aware that the policy had changed? That is where I would be looking for satisfaction, not the cruise line.
#13
27,076 Posts
Joined Jul 2001
This is when using a TA with pull with Princess really helps (and not a big box order taker).
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#14
Los Angeles Ca.
5,957 Posts
Joined Nov 2010
Originally posted by Host CJSKIDS
Wow!! That is sleazy on their part.

I got another upsell (which I didn't take) for our Regal sailing in December 2017. You still got to retain your OBC and perks. This must be new.

I would email Jan Swartz and customer relations. There is no way that I would accept this.
Thank you for that suggestion to email Jan Swartz. Do you know her email by chance.

I sail 4 cruises a year with Princess and always accept an upsell from a mini to a suite when available. The aggravation I had in February with the propulsion noise in my suite and now this has me rethinking whom I give my Cruise dollars.
#15
27,076 Posts
Joined Jul 2001
Originally posted by Toofarfromthesea
Isn't it the TA's responsibility to appraise you of the terms of the upsell? And to be aware that the policy had changed? That is where I would be looking for satisfaction, not the cruise line.
I completely agree!
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#16
Brickell, Miami FL & Naples, FL
8,401 Posts
Joined Apr 2003
Originally posted by cruzsnooze
Thank you for that suggestion to email Jan Swartz. Do you know her email by chance.

I sail 4 cruises a year with Princess and always accept an upsell from a mini to a suite when available. The aggravation I had in February with the propulsion noise in my suite and now this has me rethinking whom I give my Cruise dollars.
[email protected]

I'm so sorry to hear this happened, it just isn't right at all.
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Disney Wonder 7/19/02~Bahamas ---- Disney Wonder 1/5/03~Bahamas
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Star Princess 3/19/06 (the infamous fire cruise) ~ Western Caribbean
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Crown Princess 3/31/07~S. Caribbean ---- Crown Princess 3/29/08~S. Caribbean
Crown Princess 4/5/09~E. Caribbean ---- Crown Princess 10/30/10~Western Caribbean
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#17
Brickell, Miami FL & Naples, FL
8,401 Posts
Joined Apr 2003
I would also ask a question on their Facebook page. See what their answer is on there about the changes in upsells and lose of perks. They seem to be fairly decent about answering things on there.
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Carolyn

Disney Wonder 7/19/02~Bahamas ---- Disney Wonder 1/5/03~Bahamas
Disney Magic 6/7/03~W. Caribbean ---- Disney Magic 1/3/04~W. Caribbean
Golden Princess 10/24/04~S. Caribbean --- Golden Princess 7/11/05~N. European Capitals
Star Princess 3/19/06 (the infamous fire cruise) ~ Western Caribbean
Disney Wonder 7/23/06~Bahamas ---- Crown Princess 11/4/06~S. Caribbean
Crown Princess 3/31/07~S. Caribbean ---- Crown Princess 3/29/08~S. Caribbean
Crown Princess 4/5/09~E. Caribbean ---- Crown Princess 10/30/10~Western Caribbean
Crown Princess 11/12/11~S. Caribbean ---- Norwegian Sky 9/3/12~Bahamas
Majesty of the Seas RCL 1/11/13~Bahamas --- Majesty of the Seas RCL 8/19/13~Bahamas
Ruby Princess 1/18/14~W. Caribbean ---- Ruby Princess 1/23/14~W. Caribbean
Caribbean Princess 9/25/14 ~ Princess Cay --- Regal Princess 11/6/14 ~ Caribbean
Regal Princess 11/9/14 ~ E. Caribbean --Norwegian Sky 2/13/15 ~ Bahamas
Regal Princess 4/12/15 ~ Caribbean --- Emerald Princess 3/5/16 ~ Caribbean
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Norwegian Getaway 4/16/17 ~ W Caribbean --- Regal Princess 12/3/17 ~ Western Caribbean
Crown Princess 2/18/18 ~ W Caribbean

Regal Princess 1/13/19 ~ W Caribbean
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#18
Brickell, Miami FL & Naples, FL
8,401 Posts
Joined Apr 2003
Originally posted by Toofarfromthesea
Isn't it the TA's responsibility to appraise you of the terms of the upsell? And to be aware that the policy had changed? That is where I would be looking for satisfaction, not the cruise line.
I agree thought with big box TA's they don't seem to do the extras and probably just forwarded the upsell offer.

cruzsnooze, do you have the copy of the upsell offer? Does it mention anything about changing the promotions? Did your TA forward you a copy of the email or allow you to speak with the resolution department? I really would demand to have a 3 way call with customer relations or the resolution department and hear it for yourself. If this is what Princess is now doing, who is going to take their upsells unless they don't have any OBC or perks?
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Carolyn

Disney Wonder 7/19/02~Bahamas ---- Disney Wonder 1/5/03~Bahamas
Disney Magic 6/7/03~W. Caribbean ---- Disney Magic 1/3/04~W. Caribbean
Golden Princess 10/24/04~S. Caribbean --- Golden Princess 7/11/05~N. European Capitals
Star Princess 3/19/06 (the infamous fire cruise) ~ Western Caribbean
Disney Wonder 7/23/06~Bahamas ---- Crown Princess 11/4/06~S. Caribbean
Crown Princess 3/31/07~S. Caribbean ---- Crown Princess 3/29/08~S. Caribbean
Crown Princess 4/5/09~E. Caribbean ---- Crown Princess 10/30/10~Western Caribbean
Crown Princess 11/12/11~S. Caribbean ---- Norwegian Sky 9/3/12~Bahamas
Majesty of the Seas RCL 1/11/13~Bahamas --- Majesty of the Seas RCL 8/19/13~Bahamas
Ruby Princess 1/18/14~W. Caribbean ---- Ruby Princess 1/23/14~W. Caribbean
Caribbean Princess 9/25/14 ~ Princess Cay --- Regal Princess 11/6/14 ~ Caribbean
Regal Princess 11/9/14 ~ E. Caribbean --Norwegian Sky 2/13/15 ~ Bahamas
Regal Princess 4/12/15 ~ Caribbean --- Emerald Princess 3/5/16 ~ Caribbean
Norwegian Getaway 9/2/16 --- Regal Princess 11/27/16~Caribbean
Norwegian Getaway 4/16/17 ~ W Caribbean --- Regal Princess 12/3/17 ~ Western Caribbean
Crown Princess 2/18/18 ~ W Caribbean

Regal Princess 1/13/19 ~ W Caribbean
Sky Princess 1/11/20 ~ E Caribbean





#19
260 Posts
Joined Dec 2015
When I received no satisfaction about a price-matching situation, publicly posting on facebook immediately gave a solution.

Seems like when you go public, suddenly they see logic.
#20
Atlanta
1,323 Posts
Joined Jan 2012
Originally posted by justafem
When I received no satisfaction about a price-matching situation, publicly posting on facebook immediately gave a solution.

Seems like when you go public, suddenly they see logic.
Yes, posting on their Facebook page should get their attention!
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