Generally, the ship is in great shape, very clean though some worn areas. The carpet on the aft staircase to the MDR needs replacing, and some loungers need to be tossed. But overall, no complaints. Toilet flushes when it feels like it, you have to be patient!
Awhile ago there was a thread about the front office staff - I'm afraid I have to agree, just from watching the interaction with passengers who have experienced problems. And it took me 3 days to get the beverage cards I had purchased online. Sapper1 told me they had a problem with the printer.... the front office staff offered no explanation other than "we will look into it". Not friendly at all.
MDR service is slow, they have cut back way too much and the servers are run off their feet.
And - no days of the week carpets in the elevators - I have no idea what day it is
But, I'm on a cruise, having a heck of a good time and making the most of it.