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Bingo Scam on Liberty of the Seas

Luvtotrav

By Luvtotrav,
in Royal Caribbean International

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MS52

MS52

Posted
Posted (edited)

As for the $500, 40 people at around $10 each is just about break even..

 

On the Enchantment last week, depending on the type of bingo, it was $16 for ONE game (six cards). For the Royal bingo, it was $32 for four games (three cards for each game). If you got one one the electronic gizmos, it was $55. Jackpots for the Royal game were in the $250 range.

 

There were many people playing but it was way too salty for me. I'm sure that it's a great revenue stream for them.

Edited by MS52
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koterry

koterry

Posted
Posted (edited)
I and my lovely wife just returned from the Liberty of the Seas. We arrived in Miami this morning. Back in Minnesota now and it is 0 outside! Ship was lovely and service was great in all ways except for an event that occurred on the first day at sea. The activities staff advertised that they were going to be playing a game of bingo on Monday am and the prizes included a $500 dollar pot as well as a suite upgrade. My wife and I were sitting by the pool and were hesitant to leave our pool chairs as it was wall to wall people around the pool area. After some discussion we decided to make our way down and play the game. When we arrived at the advertised location which was the Sphinx theater, we were told that they were not yet selling bingo cards for the upcoming game. We waited about 15 minutes and during this time only a few more showed up to play. There was a total of about 40 people in the room at this time. A activities member came in and announced that due to lack of participants the game had been canceled. I told him that it was misrepresentation and a scam that they now were not playing the game due to it not being profitable for RCI. He did not respond. I then went to guest services and complained. They put me in touch with the person responsible for the bingo games on the ship. I explained to him my frustration as well as that there were others who left the room feeling the same way I did about it. He stated that it was company policy to cancel if they did not have enough people to cover the pot to be given away. I told him that was misrepresentation and that if I tried to do something like that at my business I would have customers never show up again to shop in my store. I then expressed that they need to have it in the small print and in the anouncements of the bingo games that there has to be a minium amount of people playing the game or else it will be cancelled. Due to this situation, I made no effort to play in any of the bingo games all week. How would one know if it would happen again? I have cruised RCI 5 times and their sister line Celebrity line 4 times. I have also cruised other lines in addition to these two. I was so turned off by this action of RCI that I will be not cruising their line again for some time. I do not appreciate my time wasted by mis-representation and scams!
Get a grip and get over it. Edited by koterry
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dnwside

dnwside

Posted
Posted

I agree ...very poor taste. They could have at least offered some type of compensation. And, they most certainly could have had something posted at the door and around room stating there would need to be a minimum number of players for the prizes to be awared.They could have something posted in the compass. Are you going to write a formal complaint to the home office? Can not change anything for this time, but maybe it won't happen to others, just a thought. Sorry this happened on what should have been an enjoyable vacation.

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lady_cruiser

lady_cruiser

Posted
Posted
I agree that I could use another vacation. I am just worn out after a week of lying around doing nothing.

 

Please understand, The game has nothing to do with my frustation, it has to do with the fact that I made the effort in good faith to show up at the game and I would only wish for RCI to follow through with their part. My time is valuable and I would expect that to be recognized by a company selling vacation time to me.

 

Look at it this way, think of all the money you saved by "not playing bingo." The changes of you or your wife winning a few cruise or money was probably slim to begin with.

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koterry

koterry

Posted
Posted
A word of advice:

 

When dealing with customer service one of the single worst things you can utter is "I have a business and if I ran things this way..." or "In my business I would give the customer what they wanted....." It is a quick shot to shutting down the customer service folks. It is irritating, condescending and often untrue. Try to avoid it in the future. It is almost as bad as "I work in customer service and we do things this way...." or "I pay your salary..."

Thank you Lion, well put.:)

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koterry

koterry

Posted
Posted (edited)
I agree with the small print part. The situation could have been handled better.

 

I stopped playing cruise Bingo a long time ago because the same thing always happens. I need one more number and the people sitting right next to me win the jackpot/free cruise. Happened three cruises in a row. Its enough to drive you nuts :eek:

Been there many times!..LOL;) Edited by koterry
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koterry

koterry

Posted
Posted
In would be ticked off as well.. He had a great seat by the pool, got up, dresses, went to play a game.. He did his part, the cruise line did not. It was bad form on their part.

 

Maybe more and more people are skipping BINGO.. For a reason.

 

 

T

Move on, get over it!
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koterry

koterry

Posted
Posted
This is also my point of view. It's not like they are out the whole $500. They just didn't make a profit....a VERY rare occurrence. The should eat that rare loss unless they have something in writing that a minimum number is needed to play.

 

Gina

No one lost any money, they had to few people, so......:rolleyes:

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koterry

koterry

Posted
Posted
IMO if the OP is that unhappy that "Bingo" was canceled he should just stay home. All cruise lines cancel different events for different reasons, if fact airlines have canceled flights due to low passenger loads.
Guys twice in the same day we agree! I'm buying a lottery ticket tonight!....LOL;)
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  • 5 years later...
Rocketlady

Rocketlady

Posted
Posted

It is no different than playing bingo on land. If you were a regular at bingo any where you will find out that is how most bingo halls run too. It depends what is taken in that night how much the haul will be for the jackpot.

 

go to the casino to try for a win there. gambling is gambling take your changes. And yes I have won in the casino. I took home a couple thousand one year. This year I was a loser.

 

Sure wouldn't get upset about a bingo game. They have lots to do on the ships. I would rather walk the track than sit in the sun for hours . That is boring to me.

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cruisinfanatic

cruisinfanatic

Posted
Posted
It is no different than playing bingo on land. If you were a regular at bingo any where you will find out that is how most bingo halls run too. It depends what is taken in that night how much the haul will be for the jackpot.

 

go to the casino to try for a win there. gambling is gambling take your changes. And yes I have won in the casino. I took home a couple thousand one year. This year I was a loser.

 

Sure wouldn't get upset about a bingo game. They have lots to do on the ships. I would rather walk the track than sit in the sun for hours . That is boring to me.

This thread is 5 years old

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FSUNole

FSUNole

Posted
Posted

I agree its not the best business practice. They could have at least said they can't do the $500 pot but still let let folks play for the suite. That would cost them basically nothing. However, I wouldn't get so worked up about it.

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Lerin

Lerin

Posted
Posted (edited)
I was so turned off by this action of RCI that I will be not cruising their line again for some time. I do not appreciate my time wasted by mis-representation and scams!

 

Curious what you hope to gain from your temporary boycott? :confused:

 

oh, just saw this thread is 5 years old. Perhaps the OP can let us know if his boycott is over

Edited by Lerin
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slyster

slyster

Posted
Posted

So part of me wishes you hadn't said you won't be cruising on RC for a while because now folks are harping on that instead of the very thing that you posted about in the first place.

 

I do agree with you that I would have be bugged, maybe even pissed if I chose to leave my poolside seat to go play Bingo, THEN I see "oooooh not as many people so I have better odds" and then have RC cancel the event due to not having enough people.

 

That would have ticked me off too. I don't think it would cause me not to cruise again, but I totally get where you are coming from.

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constantcruiser

constantcruiser

Posted
Posted

Another missed opportunity for RCI to have made at least one passenger very happy at no cost to themselves. They could have easily given each person who showed up one FREE card and played just for the suite. A couple of dozen passengers and the Activities Staff were already there, why not? That one "taste of the suite life" may have prompted the winner to book a suite on every cruise thereafter. And if you didn't pay to play, what do have to complain about if you lose?

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