cruzgryphon Posted December 22, 2016 #1 Share Posted December 22, 2016 Hi all, Last week I sailed on the Jewel of the Seas (cruise ended this past Sunday). I was reviewing my credit card transactions today and there are a bunch of charges from the cruise that I don't recognize and the "final" amount charged to my account is greater than what was on the final cruise invoice that I received on the last day from the ship. Who should I contact about this? I booked through a travel agent (if that affects the answer at all). PS I'm from SW Ontario Canada - again if that affects the answer at all. Thanks in advance for any and all feedback. Link to comment Share on other sites More sharing options...
uksimonusa Posted December 22, 2016 #2 Share Posted December 22, 2016 (edited) Hi all,Last week I sailed on the Jewel of the Seas (cruise ended this past Sunday). I was reviewing my credit card transactions today and there are a bunch of charges from the cruise that I don't recognize and the "final" amount charged to my account is greater than what was on the final cruise invoice that I received on the last day from the ship. Who should I contact about this? I booked through a travel agent (if that affects the answer at all). PS I'm from SW Ontario Canada - again if that affects the answer at all. Thanks in advance for any and all feedback. Are the unknown charges actual charges or pending charges, if pending they should drop off in a few days, depending on your banks policies. As for the difference in the charge and the sea pass bill, try the email shown here http://www.royalcaribbean.com/customersupport/faq/details.do?pagename=frequently_asked_questions&pnav=5&pnav=2&faqType=faq&faqSubjectId=379&faqSubjectName=Post+Cruise&faqId=3479 Edited December 22, 2016 by uksimonusa Link to comment Share on other sites More sharing options...
Ourusualbeach Posted December 22, 2016 #3 Share Posted December 22, 2016 Post cruise customer service, 800-256-6649 Link to comment Share on other sites More sharing options...
Merion_Mom Posted December 22, 2016 #4 Share Posted December 22, 2016 Hi all,Last week I sailed on the Jewel of the Seas (cruise ended this past Sunday). I was reviewing my credit card transactions today and there are a bunch of charges from the cruise that I don't recognize and the "final" amount charged to my account is greater than what was on the final cruise invoice that I received on the last day from the ship. Who should I contact about this? I booked through a travel agent (if that affects the answer at all). PS I'm from SW Ontario Canada - again if that affects the answer at all. Thanks in advance for any and all feedback. Post cruise customer service, 800-256-6649 Yes, call. :) Link to comment Share on other sites More sharing options...
berylde Posted December 22, 2016 #5 Share Posted December 22, 2016 Same here. Disembarked on saturday. My charge on Visa was $12 more than the guest summary given the night before leaving.. I called Customer service and she was very vague with response. Said I probably was charged for bottled water or coffee. Not going to argue over $12 (altho I didn't charge anything after receiving summary) Also, have 5 seperate charges that are still pending after 4 days, which I didn't make. She said they will go away. But, why are they even there? Link to comment Share on other sites More sharing options...
Retired LEO Posted December 22, 2016 #6 Share Posted December 22, 2016 Also, have 5 seperate charges that are still pending after 4 days, which I didn't make. She said they will go away. But, why are they even there? Those aren't charges they're authorizations. It's just a way to make sure your CC is still good. They drop off in 5-6 days. Link to comment Share on other sites More sharing options...
steveru621 Posted December 22, 2016 #7 Share Posted December 22, 2016 Same here. Disembarked on saturday. My charge on Visa was $12 more than the guest summary given the night before leaving..I called Customer service and she was very vague with response. Said I probably was charged for bottled water or coffee. Not going to argue over $12 (altho I didn't charge anything after receiving summary) Also, have 5 seperate charges that are still pending after 4 days, which I didn't make. She said they will go away. But, why are they even there? I'll have to check my bill, but I would definitely argue over $12. RCI has no control over the pending charges. The length of time depends on your credit card provider. Link to comment Share on other sites More sharing options...
cruzgryphon Posted December 22, 2016 Author #8 Share Posted December 22, 2016 Thanks for the feedback and information everyone. I double checked and some of the charges are still pending - so I'll monitor them to make sure they get dropped off. In the meantime I'll call about the charge difference between what was on my invoice and what hit my credit card (the transaction that was processed). Thanks so much to everyone!!!!:D Link to comment Share on other sites More sharing options...
steveru621 Posted December 22, 2016 #9 Share Posted December 22, 2016 Post cruise customer service, 800-256-6649 Looked at my charges, and low and behold $12.82 in extra charges were there. Called and got it reversed. Mini bar charges for Evian water! What a scam! Link to comment Share on other sites More sharing options...
rgruenhaus Posted December 22, 2016 #10 Share Posted December 22, 2016 I'll have to check my bill, but I would definitely argue over $12. RCI has no control over the pending charges. The length of time depends on your credit card provider. Many pending charges drop off within a week as long as when your card company calls out to the originator of the charge and they are not responded to as valid. I have seen Casino room charge holds for a comp room as much as $100 stay on my card as pending for longer only because the casino never sent a release. The casino hotel I stay at now releases quickly so after a few days it goes away. These you talk of if they appeared after your summary don't sound like they should have shown up later though. Pending charges show up in a few hours after applied. Hi all,Last week I sailed on the Jewel of the Seas (cruise ended this past Sunday). I was reviewing my credit card transactions today and there are a bunch of charges from the cruise that I don't recognize and the "final" amount charged to my account is greater than what was on the final cruise invoice that I received on the last day from the ship. Who should I contact about this? I booked through a travel agent (if that affects the answer at all). PS I'm from SW Ontario Canada - again if that affects the answer at all. Thanks in advance for any and all feedback. Sent from my SM-G935P using Forums mobile app Link to comment Share on other sites More sharing options...
nolesrule Posted December 22, 2016 #11 Share Posted December 22, 2016 The daily authorizations correlate to your daily onboard account spending. Each night, they will authorize your card for the amount spent that day onboard to make sure your credit card has enough available credit so that when they do charge the card at the end of the cruise, it won't get declined. Link to comment Share on other sites More sharing options...
blackshirt Posted December 22, 2016 #12 Share Posted December 22, 2016 Looked at my charges, and low and behold $12.82 in extra charges were there. Called and got it reversed. Mini bar charges for Evian water! What a scam! Based on what I've seen here, that sort of thing happens all the time. Not necessarily a scam, possibly human error. Happened to me once also and quickly got the charge credited. Link to comment Share on other sites More sharing options...
steveru621 Posted December 22, 2016 #13 Share Posted December 22, 2016 (edited) Many pending charges drop off within a week as long as when your card company calls out to the originator of the charge and they are not responded to as valid. I have seen Casino room charge holds for a comp room as much as $100 stay on my card as pending for longer only because the casino never sent a release. The casino hotel I stay at now releases quickly so after a few days it goes away. These you talk of if they appeared after your summary don't sound like they should have shown up later though. Pending charges show up in a few hours after applied. Sent from my SM-G935P using Forums mobile app Pre-authorizations are not released by the originator and your credit card company doesn't electronically talk to the originator to ask for a release. Originators have no control over how long a pending charge stays on your card. Credit card companies often treat merchant types differently, which is why charges from a casino may be treated differently. A credit line hold is placed on your card to protect you from exceeding your credit line or Over Drafting on a debit card. Not sure where you got that information. Edited December 22, 2016 by steveru621 Link to comment Share on other sites More sharing options...
steveru621 Posted December 22, 2016 #14 Share Posted December 22, 2016 Based on what I've seen here, that sort of thing happens all the time. Not necessarily a scam, possibly human error. Happened to me once also and quickly got the charge credited. LOL, maybe scam is a little too strong. :) To charge you $12.82 for two liters of water? :eek: Link to comment Share on other sites More sharing options...
maryann2 Posted December 22, 2016 #15 Share Posted December 22, 2016 Looked at my charges, and low and behold $12.82 in extra charges were there. Called and got it reversed. Mini bar charges for Evian water! What a scam! Based on what I've seen here, that sort of thing happens all the time. Not necessarily a scam, possibly human error. Happened to me once also and quickly got the charge credited. This happened to me too following my Rhapsody TA. They did remove the charges after I phoned but I wonder how many people don`t bother to phone. Link to comment Share on other sites More sharing options...
apocalyps3 Posted December 22, 2016 #16 Share Posted December 22, 2016 Don't want to divert your original question, but does anyone know if there is a a way to get a digital copy of your final cruise invoice? When on the ship I elected to forgo the physical copy via the in-room TV assuming that they would send me a digital copy via email. I don't dispute our final bill, I'm just curious to see a breakdown of where I spent money. Link to comment Share on other sites More sharing options...
steveru621 Posted December 22, 2016 #17 Share Posted December 22, 2016 Don't want to divert your original question, but does anyone know if there is a a way to get a digital copy of your final cruise invoice? When on the ship I elected to forgo the physical copy via the in-room TV assuming that they would send me a digital copy via email. I don't dispute our final bill, I'm just curious to see a breakdown of where I spent money. If I'm remembering correctly? Call 800-256-6649, I believe there is an option on the call tree to get a copy. You will need to have the RCI booking ID handy. Link to comment Share on other sites More sharing options...
davekathy Posted December 22, 2016 #18 Share Posted December 22, 2016 LOL, maybe scam is a little too strong. :) To charge you $12.82 for two liters of water? :eek: Yea more like robbery! Link to comment Share on other sites More sharing options...
uksimonusa Posted December 22, 2016 #19 Share Posted December 22, 2016 This type of "error" should stop happening now that the mini bars are being left empty. Link to comment Share on other sites More sharing options...
ZoeyVictoria Posted December 22, 2016 #20 Share Posted December 22, 2016 The charges that a lot of people are reporting are all $11-$12. They are for the two bottles of Evian water that are the only mini-bar items now left in the cabins. I think the word "scam" is just a tiny bit strong, but it is being reported so many times that I have to wonder how much money is being made on people who don't notice, don't care, or just don't bother to call. I called, mostly on principle, when it happened to me a few weeks ago on the Harmony. Link to comment Share on other sites More sharing options...
apocalyps3 Posted December 22, 2016 #21 Share Posted December 22, 2016 Don't want to divert your original question, but does anyone know if there is a a way to get a digital copy of your final cruise invoice? When on the ship I elected to forgo the physical copy via the in-room TV assuming that they would send me a digital copy via email. For anyone else who had my same question, before I saw steveru621's response with the phone number, I had emailed "web_cruise_comments@rccl.com" with my request and my name and reservation number and they responded in about 2 hours with a PDF of my final statement. Thanks! Link to comment Share on other sites More sharing options...
TheEagle Posted December 22, 2016 #22 Share Posted December 22, 2016 (edited) This happend to me too while sailing on the TA with the Rhapsody. I called at the German office and they proposed to send a mail. But after 2 weeks without any response I would like to call to an US office. Does anyone knows a telephone number not "toll free" as I can't dial these 800 numbers out of Germany. Edited December 22, 2016 by TheEagle Link to comment Share on other sites More sharing options...
Saab4444 Posted December 22, 2016 #23 Share Posted December 22, 2016 This happend to me too while sailing on the TA with the Rhapsody.I called at the German office and they proposed to send a mail. But after 2 weeks without any response I would like to call to an US office. Does anyone knows a telephone number not "toll free" as I can't dial these 800 numbers out of Germany. You can dial 001 800 .... but have to pay for it. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
trojan3000 Posted December 22, 2016 #24 Share Posted December 22, 2016 This happend to me too while sailing on the TA with the Rhapsody.I called at the German office and they proposed to send a mail. But after 2 weeks without any response I would like to call to an US office. Does anyone knows a telephone number not "toll free" as I can't dial these 800 numbers out of Germany. Go on to Skype on your PC and you can dial toll free to the states. Link to comment Share on other sites More sharing options...
tiptopz Posted December 22, 2016 #25 Share Posted December 22, 2016 Invoice in ship in USD and final payment on your CRedit card in CDN? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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