pilot Posted December 12, 2018 #1 Share Posted December 12, 2018 It has been over 6 weeks since I returned from my Sapphire Princess cruise. I have not received the check yet. It states on my Stateroom Account "...forwarded to you by mail within 4-6 weeks". On two previous Princess cruises this year, I received the checks within 3 weeks. I sent an email a few days ago and called today. The agent told me to give it another 2 weeks and if it doesn't show up call back. Have anyone else had this long delay? Link to comment Share on other sites More sharing options...
neverbeenhere Posted December 12, 2018 #2 Share Posted December 12, 2018 As you know those envelopes are pretty well disguised. We waited over six weeks one time, so now we get our cash before we leave the ship. Link to comment Share on other sites More sharing options...
paul929207 Posted December 12, 2018 #3 Share Posted December 12, 2018 We got ours for our October cruise on the Royal Princess in about 3 weeks. Link to comment Share on other sites More sharing options...
pilot Posted December 12, 2018 Author #4 Share Posted December 12, 2018 50 minutes ago, neverbeenhere said: As you know those envelopes are pretty well disguised. We waited over six weeks one time, so now we get our cash before we leave the ship. Yes, I am familiar with how the envelopes look. My statement stated "Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking". I didn't realize that you could get the cash on the ship if the refundable credit was more than $25.00. That's nice to know. Link to comment Share on other sites More sharing options...
rkacruiser Posted December 12, 2018 #5 Share Posted December 12, 2018 I have never quite understood the difference between refundable on board credit and non-refundable on board credit. I would very much appreciate an explanation of the difference. Link to comment Share on other sites More sharing options...
voljeep Posted December 12, 2018 #6 Share Posted December 12, 2018 15 minutes ago, pilot said: Yes, I am familiar with how the envelopes look. My statement stated "Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking". I didn't realize that you could get the cash on the ship if the refundable credit was more than $25.00. That's nice to know. doing that involves going to the casino ... as lobc cleverly, in its' opinion, left out ... Link to comment Share on other sites More sharing options...
skynight Posted December 12, 2018 #7 Share Posted December 12, 2018 5 minutes ago, rkacruiser said: I have never quite understood the difference between refundable on board credit and non-refundable on board credit. I would very much appreciate an explanation of the difference. Refundable OBC's are Loyalty OBC, Military OBC, any OBC that you purchase. Others are non-refundable. The system automatically uses non-refundable OBC first, then refundable. Any credit balance remaining that is refundable is refunded. Link to comment Share on other sites More sharing options...
rkacruiser Posted December 12, 2018 #8 Share Posted December 12, 2018 19 minutes ago, skynight said: Refundable OBC's are Loyalty OBC, Military OBC, any OBC that you purchase. Others are non-refundable. The system automatically uses non-refundable OBC first, then refundable. Any credit balance remaining that is refundable is refunded. Thank you for your information! On my upcoming Royal Princess cruise, I have an on board credit from Princess which was a perk of my booking, a Carnival Corporation Shareholder on board credit, and an on board credit as a gift from my Travel Agency. Using the information in your post, I assume that the only refundable credit would be the gift from my travel agent. Do you agree? Link to comment Share on other sites More sharing options...
JF - retired RRT Posted December 12, 2018 #9 Share Posted December 12, 2018 14 minutes ago, rkacruiser said: Thank you for your information! On my upcoming Royal Princess cruise, I have an on board credit from Princess which was a perk of my booking, a Carnival Corporation Shareholder on board credit, and an on board credit as a gift from my Travel Agency. Using the information in your post, I assume that the only refundable credit would be the gift from my travel agent. Do you agree? Look in the Personalizer for your cruise. Under "Payments & Credits" scroll down to "Credits". It will tell you which are refundable and which are not. Often, the credit from your TA won't show until you board. Link to comment Share on other sites More sharing options...
Rare geoherb Posted December 12, 2018 #10 Share Posted December 12, 2018 On our trans-Atlantic cruise, we had a refund of port fees. That's another type of refundable OBC. We also received goodwill OBC for a change in the itinerary. That was also refundable. It took seven weeks for us to get the check for the refundable OBC we did not spend on our cruise. It was a nice chunk of change. Link to comment Share on other sites More sharing options...
DrivesLikeMario Posted December 13, 2018 #11 Share Posted December 13, 2018 I think it was about 6 weeks for ours. Hope your refund comes soon. Stay on top of them if you don't get it in another 2 wks. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted December 13, 2018 #12 Share Posted December 13, 2018 3 hours ago, pilot said: Yes, I am familiar with how the envelopes look. My statement stated "Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking". I didn't realize that you could get the cash on the ship if the refundable credit was more than $25.00. That's nice to know. Don't count on it. As you read that is not the policy. Link to comment Share on other sites More sharing options...
CruisinFinsUp Posted December 13, 2018 #13 Share Posted December 13, 2018 Call back and escalate. We had a refund a couple years ago - I had prepurchased OBC because the exchange rate that we booked our cruise at was very favourable as compared to the current rate. We added extra OBC with the intention of booking shore excursions for all 4 of us. Well things turned out that we didn't book Princess excursions after all, so we had a good chunk of OBC left to refund us. I waited the 6 weeks then started calling. It took forever. Long story short, the Princess folks could see what I was owed but they had trouble getting in touch with their 3 party cheque cutting company representatives - quite a few calls later finally they figured out that for some reason that they never fully explained to me, our refund was "suspended" or put on "hold" and it took them quite the effort to issue the refund. Princess staff apologized a lot, the cheque company not so much. Call. Call again. Get the names of the people you talk to. I dealt with: Princess' customer relations dept: 1-877-888-1869 x 44411 Or Customerrelations @ princesscruises.com (Remove spaces) Link to comment Share on other sites More sharing options...
JF - retired RRT Posted December 14, 2018 #14 Share Posted December 14, 2018 (edited) On 12/12/2018 at 2:55 PM, Colo Cruiser said: Don't count on it. As you read that is not the policy. "My statement stated "Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking". I didn't realize that you could get the cash on the ship if the refundable credit was more than $25.00." Colo Cruiser: How can you say it's "not the policy" when the Patter and the final folio statement say that is what to do. I've collected <$25.00 a couple of times. Other times I got to the casino, play a little & cash out. Or I wait for the check. Depends on my mood. Edited December 14, 2018 by JF - retired RRT Link to comment Share on other sites More sharing options...
Colo Cruiser Posted December 14, 2018 #15 Share Posted December 14, 2018 5 minutes ago, JF - retired RRT said: "My statement stated "Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking". I didn't realize that you could get the cash on the ship if the refundable credit was more than $25.00." Colo Cruiser: How can you say it's "not the policy" when the Patter and the final folio statement say that is what to do. I've collected <$25.00 a couple of times. Other times I got to the casino, play a little & cash out. Or I wait for the check. Depends on my mood. I said it is NOT the policy to give cash back over $25! 🙄 And to say that they will is wrong. (did you see the red text in the post I quoted?) Link to comment Share on other sites More sharing options...
JF - retired RRT Posted December 14, 2018 #16 Share Posted December 14, 2018 13 minutes ago, Colo Cruiser said: I said it is NOT the policy to give cash back over $25! 🙄 And to say that they will is wrong. (did you see the red text in the post I quoted?) Sorry, I missed the OVER. 1 Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted December 14, 2018 #17 Share Posted December 14, 2018 (edited) On 12/12/2018 at 3:35 PM, skynight said: Refundable OBC's are Loyalty OBC, Military OBC, any OBC that you purchase. Others are non-refundable. The system automatically uses non-refundable OBC first, then refundable. Any credit balance remaining that is refundable is refunded. Wow, the military OBC is refundable? That is great news to hear although it usually gets sucked up by excursions. At what Captain Circle level do you get loyalty OBC? I don't see it listed in any of the benefit descriptions listed on the Princess website. Edited December 14, 2018 by Ken the cruiser Link to comment Share on other sites More sharing options...
caribill Posted December 14, 2018 #18 Share Posted December 14, 2018 4 hours ago, Ken the cruiser said: At what Captain Circle level do you get loyalty OBC? I don't see it listed in any of the benefit descriptions listed on the Princess website. It is not listed (at least not obviously) anywhere on the Princess web site. It starts with your 21st cruise at $25/cabin. Link to comment Share on other sites More sharing options...
skynight Posted December 14, 2018 #19 Share Posted December 14, 2018 On 12/12/2018 at 4:58 PM, rkacruiser said: Thank you for your information! On my upcoming Royal Princess cruise, I have an on board credit from Princess which was a perk of my booking, a Carnival Corporation Shareholder on board credit, and an on board credit as a gift from my Travel Agency. Using the information in your post, I assume that the only refundable credit would be the gift from my travel agent. Do you agree? T.A. OBC may or may not be refundable. Depends on how the T.A. purchased it. Sometimes T.A. OBC can actually be part of a group promotion and that is not refundable. Other times it is purchased by T.A.'s using their points. Check the cruise personlizer under payments and credits. Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted December 14, 2018 #20 Share Posted December 14, 2018 6 hours ago, caribill said: It is not listed (at least not obviously) anywhere on the Princess web site. It starts with your 21st cruise at $25/cabin. Good to know. Thanks! As they say, every little bit helps. Link to comment Share on other sites More sharing options...
rkacruiser Posted December 15, 2018 #21 Share Posted December 15, 2018 On 12/12/2018 at 5:15 PM, JF - retired RRT said: Look in the Personalizer for your cruise. Under "Payments & Credits" scroll down to "Credits". It will tell you which are refundable and which are not. Often, the credit from your TA won't show until you board. Thanks! I looked at my account. I am relatively sure that my TA on board credit will be refundable, even as it is not shown on my account until I embark. None of the other $400 total on board credits will be refundable. In addition, I have a specialty restaurant dinner freebie as part of my booking. I have booked the Crown Grill for one evening and have had that charged to my credit card. Will that charge be erased automatically? I am interested in booking The Enclave for the cruise. But, I need to see what it offers first. I do plan on booking Sabitini's and the Seafood Restaurant once on board. No interest in booking shore excursions: been there and done that for those ports. I will have a "bar bill", but it is almost embarrassing to have this amount of on board credit. I don't want to waste it. Link to comment Share on other sites More sharing options...
Kingofcool1947 Posted December 15, 2018 #22 Share Posted December 15, 2018 On 12/12/2018 at 11:46 AM, pilot said: It has been over 6 weeks since I returned from my Sapphire Princess cruise. I have not received the check yet. It states on my Stateroom Account "...forwarded to you by mail within 4-6 weeks". On two previous Princess cruises this year, I received the checks within 3 weeks. I sent an email a few days ago and called today. The agent told me to give it another 2 weeks and if it doesn't show up call back. Have anyone else had this long delay? Usually I get the refund in 2 weeks. No later than 3 weeks tops. Keep on it with Princess. Good luck. Hung Link to comment Share on other sites More sharing options...
JF - retired RRT Posted December 15, 2018 #23 Share Posted December 15, 2018 22 hours ago, Ken the cruiser said: Wow, the military OBC is refundable? That is great news to hear although it usually gets sucked up by excursions. At what Captain Circle level do you get loyalty OBC? I don't see it listed in any of the benefit descriptions listed on the Princess website. It isn't Captain Circle level per se. Although by the time you qualify for it you'll be Elite. It goes by the number of cruises. 20 to 31 = $25 OBC 32 to 41 = $50 OBC 42 to 51 = $75 OBC 52 and over = $100 OBC Link to comment Share on other sites More sharing options...
JF - retired RRT Posted December 15, 2018 #24 Share Posted December 15, 2018 37 minutes ago, rkacruiser said: I have booked the Crown Grill for one evening and have had that charged to my credit card. Will that charge be erased automatically? I am interested in booking The Enclave for the cruise. But, I need to see what it offers first. I do plan on booking Sabatini's and the Seafood Restaurant once on board. No interest in booking shore excursions: been there and done that for those ports. I will have a "bar bill", but it is almost embarrassing to have this amount of on board credit. I don't want to waste it. You can cancel now (I think) OR wait till you're on board and ask the person at whatever specialty restaurant is open on embarkation day to change your CG booking to Sabatini's. The sea food "restaurant" (Crab Shack) is less expensive than CG or Sabatini's, so use OBC to book that one. There will be a sign up table in front of the entrance to the buffet the day of or the day before it's held. It's held in the aft section of the buffet. Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted December 15, 2018 #25 Share Posted December 15, 2018 4 minutes ago, JF - retired RRT said: It isn't Captain Circle level per se. Although by the time you qualify for it you'll be Elite. It goes by the number of cruises. 20 to 31 = $25 OBC 32 to 41 = $50 OBC 42 to 51 = $75 OBC 52 and over = $100 OBC Thanks for the details! Hopefully I'll remember this when we finally reach 20 cruises. 😁 Link to comment Share on other sites More sharing options...
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