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2 minutes ago, scottie920 said:

Brilliant news. So that was around 75 days as opposed to 60 quoted by Seabourn. Even so it gives us all some confidence that we will eventually receive something.  
Was this through your UK travel agent or direct from Seabourn?  Can I ask what your ‘Change Fee Claim’ was for? 

 

Seabourn told my TA that Refunds are due 'within 60 days of when Seabourn cancel the cruise', so it was actually on Day 59, even though we cancelled earlier.

 

We used Seabourn's largest UK Agent. But I have been told off by the moderators for mentioning their name previously.

 

My Change Fee Claim was for non-refundable hotels booked and short refund on Travel Insurance taken out for this cruise, just over £ 2,000 in total.

Singapore Airlines agreed eventually (initially denied and offered flight credit, but they raised $ 20 BILLION) to refund £ 8,000 + Business Class AirFare 'within 16 weeks'.

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9 minutes ago, Rambo_Trout said:

 

Seabourn told my TA that Refunds are due 'within 60 days of when Seabourn cancel the cruise', so it was actually on Day 59, even though we cancelled earlier.

 

We used Seabourn's largest UK Agent. But I have been told off by the moderators for mentioning their name previously.

 

My Change Fee Claim was for non-refundable hotels booked and short refund on Travel Insurance taken out for this cruise, just over £ 2,000 in total.

Singapore Airlines agreed eventually (initially denied and offered flight credit, but they raised $ 20 BILLION) to refund £ 8,000 + Business Class AirFare 'within 16 weeks'.

Thanks for the explanation. I received a future credit for my Virgin flights. I think we might be booked with the same agent. Hope so. We are 60 days on Friday. 🤞🤞🤞

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Congratulations to RainbowTrout and thank you for coming back to share your news.

 

I have added another column to the table so we can easily see the days between request and refund AND the days between sail date and refund. It will be interesting to see which one is the more consistent.

As of Date: 5/13/2020          
Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Request to  Refund Cruise to refund
Rambo Trout 3/22/2020 2/27/2020 5/20/2020 76 83          59
cruzluvers 3/22/2020 3/9/2020   65    
SF Voyage 4/17/2020 3/9/2020   65    
Sunburned Tongue 3/22/2020 3/9/2020   65    
Sunburned Tongue 4/17/2020 3/9/2020   65    
Bobal 5/6/2020 3/11/2020   63    
Mauzac 4/5/2020 3/14/2020   60    
TV24 3/28/2020 3/15/2020   59    
Scottie920 4/5/2020 3/16/2020   58    
Jodiandfrank 7/18/2020 3/16/2020   58    
Mark56 5/9/2020 3/16/2020   58    
Zimflyer 3/22/2020 3/17/2020   57    
Not Jaded 12/20/2020 3/20/2020   54    
Foyt 7/25/2020 3/23/2020   51    
Clou 9/16/2020 3/27/2020   47    
jkwestlake 3/31/2020 3/29/2020   45    
Mauzac 4/20/2020 3/30/2020   44    
astride 4/29/2020 3/30/2020   44    
swaxxy 4/29/2020 3/30/2020   44    
Marazul 4/22/2020 4/2/2020   41    
Westport 7/18/2020 4/3/2020   40    
Clou 12/22/2020 4/13/2020   30    
DuffyMcDuffy 5/31/2020 4/14/2020   29    
ON Cruiser 5/31/2020 4/14/2020   29    
Zelker 5/23/2020 4/15/2020   28    
Wyattsaubt 6/6/2020 4/15/2020   28    
crudoll 6/27/2020 4/15/2020   28    
Astride 5/16/2020 4/15/2020   28    
Flyfishingwidow 6/3/2020 4/15/2020   28    
DFW 5/23/2020 4/16/2020   27    
jph814 5/23/2020 4/17/2020   26    
Whystayhome 7/31/2020 5/6/2020   7    
Whystayhome 10/24/2020 5/6/2020   7    
labate 8/14/2020 5/7/2020   6    
TV24 10/3/2020 5/7/2020   6    
             
Other refunds (Excursions, Air,  Taxes and FCDeposits) Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days To Receive Refund Cruise to refund
Paulchili (Taxes) 3/8/2020 2/27/2020   76    
swaxxy (Air) 4/29/2020 2/27/2020   76    
Notjaded (Exc) 12/20/2020 3/20/2020 4/16/2020   27  
Zelker (FCD)   3/24/2020   50    
JPH814(Exc) 5/23/2020 3/30/2020   44    
crudoll (Exc) 6/27/2020 4/1/2020   42    
MightyQuinn (FCD)   4/10/2020   33    
Whystayhome(Exc) 7/31/2020 5/6/2020   7    

 

 

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I sent an email to Seabourn last night at 7 pm. I requested my refund status, as an email I sent two and a half weeks ago went unanswered. 30 minutes later to my surprise, I got a response. It was a standard email stating theses are uncertain times and my refund will take up to 60 days. Not business days, just 60 days. With our group getting the first refund and the quick response time to my last email, I have hope. I have two itineraries I would like to book, but until I get my refund and FCC. 

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1 hour ago, JPH814 said:

Congratulations to RainbowTrout and thank you for coming back to share your news.

 

I have added another column to the table so we can easily see the days between request and refund AND the days between sail date and refund. It will be interesting to see which one is the more consistent.

As of Date: 5/13/2020          
Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Request to  Refund Cruise to refund
Rambo Trout 3/22/2020 2/27/2020 5/20/2020 76 83          59
cruzluvers 3/22/2020 3/9/2020   65    
SF Voyage 4/17/2020 3/9/2020   65    
Sunburned Tongue 3/22/2020 3/9/2020   65    
Sunburned Tongue 4/17/2020 3/9/2020   65    
Bobal 5/6/2020 3/11/2020   63    
Mauzac 4/5/2020 3/14/2020   60    
TV24 3/28/2020 3/15/2020   59    
Scottie920 4/5/2020 3/16/2020   58    
Jodiandfrank 7/18/2020 3/16/2020   58    
Mark56 5/9/2020 3/16/2020   58    
Zimflyer 3/22/2020 3/17/2020   57    
Not Jaded 12/20/2020 3/20/2020   54    
Foyt 7/25/2020 3/23/2020   51    
Clou 9/16/2020 3/27/2020   47    
jkwestlake 3/31/2020 3/29/2020   45    
Mauzac 4/20/2020 3/30/2020   44    
astride 4/29/2020 3/30/2020   44    
swaxxy 4/29/2020 3/30/2020   44    
Marazul 4/22/2020 4/2/2020   41    
Westport 7/18/2020 4/3/2020   40    
Clou 12/22/2020 4/13/2020   30    
DuffyMcDuffy 5/31/2020 4/14/2020   29    
ON Cruiser 5/31/2020 4/14/2020   29    
Zelker 5/23/2020 4/15/2020   28    
Wyattsaubt 6/6/2020 4/15/2020   28    
crudoll 6/27/2020 4/15/2020   28    
Astride 5/16/2020 4/15/2020   28    
Flyfishingwidow 6/3/2020 4/15/2020   28    
DFW 5/23/2020 4/16/2020   27    
jph814 5/23/2020 4/17/2020   26    
Whystayhome 7/31/2020 5/6/2020   7    
Whystayhome 10/24/2020 5/6/2020   7    
labate 8/14/2020 5/7/2020   6    
TV24 10/3/2020 5/7/2020   6    
             
Other refunds (Excursions, Air,  Taxes and FCDeposits) Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days To Receive Refund Cruise to refund
Paulchili (Taxes) 3/8/2020 2/27/2020   76    
swaxxy (Air) 4/29/2020 2/27/2020   76    
Notjaded (Exc) 12/20/2020 3/20/2020 4/16/2020   27  
Zelker (FCD)   3/24/2020   50    
JPH814(Exc) 5/23/2020 3/30/2020   44    
crudoll (Exc) 6/27/2020 4/1/2020   42    
MightyQuinn (FCD)   4/10/2020   33    
Whystayhome(Exc) 7/31/2020 5/6/2020   7    

 

 

Once again, thank you for taking the time to recap this.  

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6 hours ago, Rambo_Trout said:

reat News!

 

This morning, my £ 19,000 arrived on my Credit Cards, with a processing date of 8th May, which was Day 59 from when Seabourn Officially cancelled our Cruise.

Congrats. There is hope for us all - maybe.

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2 hours ago, JPH814 said:

Congratulations to RainbowTrout and thank you for coming back to share your news.

 

I have added another column to the table so we can easily see the days between request and refund AND the days between sail date and refund. It will be interesting to see which one is the more consistent.

As of Date: 5/13/2020          
Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Request to  Refund Cruise to refund
Rambo Trout 3/22/2020 2/27/2020 5/20/2020 76 83          59
cruzluvers 3/22/2020 3/9/2020   65    
SF Voyage 4/17/2020 3/9/2020   65    
Sunburned Tongue 3/22/2020 3/9/2020   65    
Sunburned Tongue 4/17/2020 3/9/2020   65    
Bobal 5/6/2020 3/11/2020   63    
Mauzac 4/5/2020 3/14/2020   60    
TV24 3/28/2020 3/15/2020   59    
Scottie920 4/5/2020 3/16/2020   58    
Jodiandfrank 7/18/2020 3/16/2020   58    
Mark56 5/9/2020 3/16/2020   58    
Zimflyer 3/22/2020 3/17/2020   57    
Not Jaded 12/20/2020 3/20/2020   54    
Foyt 7/25/2020 3/23/2020   51    
Clou 9/16/2020 3/27/2020   47    
jkwestlake 3/31/2020 3/29/2020   45    
Mauzac 4/20/2020 3/30/2020   44    
astride 4/29/2020 3/30/2020   44    
swaxxy 4/29/2020 3/30/2020   44    
Marazul 4/22/2020 4/2/2020   41    
Westport 7/18/2020 4/3/2020   40    
Clou 12/22/2020 4/13/2020   30    
DuffyMcDuffy 5/31/2020 4/14/2020   29    
ON Cruiser 5/31/2020 4/14/2020   29    
Zelker 5/23/2020 4/15/2020   28    
Wyattsaubt 6/6/2020 4/15/2020   28    
crudoll 6/27/2020 4/15/2020   28    
Astride 5/16/2020 4/15/2020   28    
Flyfishingwidow 6/3/2020 4/15/2020   28    
DFW 5/23/2020 4/16/2020   27    
jph814 5/23/2020 4/17/2020   26    
Whystayhome 7/31/2020 5/6/2020   7    
Whystayhome 10/24/2020 5/6/2020   7    
labate 8/14/2020 5/7/2020   6    
TV24 10/3/2020 5/7/2020   6    
             
Other refunds (Excursions, Air,  Taxes and FCDeposits) Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days To Receive Refund Cruise to refund
Paulchili (Taxes) 3/8/2020 2/27/2020   76    
swaxxy (Air) 4/29/2020 2/27/2020   76    
Notjaded (Exc) 12/20/2020 3/20/2020 4/16/2020   27  
Zelker (FCD)   3/24/2020   50    
JPH814(Exc) 5/23/2020 3/30/2020   44    
crudoll (Exc) 6/27/2020 4/1/2020   42    
MightyQuinn (FCD)   4/10/2020   33    
Whystayhome(Exc) 7/31/2020 5/6/2020   7    

 

 

 

Refund Date was 8th May, received on CC on 12th/13th May, not 20th, as shown.

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38 minutes ago, Rambo_Trout said:

 

Refund Date was 8th May, received on CC on 12th/13th May, not 20th, as shown.

oops - my bad

I am going to use the date that it appeared on your credit card .  There an be a lot of days between being told it was posted and it actually being posted.

 

As of Date: 5/13/2020          
Cruise Fare Cruise  Date Refund Request  Date  Refund Received Date Days since Request Request to  Refund Cruise to refund
Rambo Trout 3/22/2020 2/27/2020 5/12/2020 76 75          51
cruzluvers 3/22/2020 3/9/2020   65    
SF Voyage 4/17/2020 3/9/2020   65    
Sunburned Tongue 3/22/2020 3/9/2020   65    
Sunburned Tongue 4/17/2020 3/9/2020   65    
Bobal 5/6/2020 3/11/2020   63    
Mauzac 4/5/2020 3/14/2020   60    
TV24 3/28/2020 3/15/2020   59    
Scottie920 4/5/2020 3/16/2020   58    
Jodiandfrank 7/18/2020 3/16/2020   58    
Mark56 5/9/2020 3/16/2020   58    
Zimflyer 3/22/2020 3/17/2020   57    
Not Jaded 12/20/2020 3/20/2020   54    
Foyt 7/25/2020 3/23/2020   51    
Clou 9/16/2020 3/27/2020   47    
jkwestlake 3/31/2020 3/29/2020   45    
Mauzac 4/20/2020 3/30/2020   44    
astride 4/29/2020 3/30/2020   44    
swaxxy 4/29/2020 3/30/2020   44    
Marazul 4/22/2020 4/2/2020   41    
Westport 7/18/2020 4/3/2020   40    
Clou 12/22/2020 4/13/2020   30    
DuffyMcDuffy 5/31/2020 4/14/2020   29    
ON Cruiser 5/31/2020 4/14/2020   29    
Zelker 5/23/2020 4/15/2020   28    
Wyattsaubt 6/6/2020 4/15/2020   28    
crudoll 6/27/2020 4/15/2020   28    
Astride 5/16/2020 4/15/2020   28    
Flyfishingwidow 6/3/2020 4/15/2020   28    
DFW 5/23/2020 4/16/2020   27    
jph814 5/23/2020 4/17/2020   26    
Whystayhome 7/31/2020 5/6/2020   7    
Whystayhome 10/24/2020 5/6/2020   7    
labate 8/14/2020 5/7/2020   6    
TV24 10/3/2020 5/7/2020   6    
             
Other refunds (Excursions, Air,  Taxes and FCDeposits) Cruise  Date Refund Request  Date  Refund Received Date Days since Request Days To Receive Refund Cruise to refund
Paulchili (Taxes) 3/8/2020 2/27/2020   76    
swaxxy (Air) 4/29/2020 2/27/2020   76    
Notjaded (Exc) 12/20/2020 3/20/2020 4/16/2020   27  
Zelker (FCD)   3/24/2020   50    
JPH814(Exc) 5/23/2020 3/30/2020   44    
crudoll (Exc) 6/27/2020 4/1/2020   42    
MightyQuinn (FCD)   4/10/2020   33    
Whystayhome(Exc) 7/31/2020 5/6/2020   7    
             

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Congrats Rambo Trout,  We and four others seem to be "next in line" according to date of request.  😊

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1 minute ago, cruzluvers said:

Congrats Rambo Trout,  We and four others seem to be "next in line" according to date of request.  😊

Fingers crossed🤞🤞

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JPH814

Just to clarify.

The money appeared on the Credit Cards only this morning, but the Transaction Date on the CC App says that the refund was made on the 8th May. I check morning and evening, but the refund was not there last night.

Seabourn said nothing, no e-mail or anything.

 

Kevin

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Posted (edited)

Maybe it's the difference between UK and US, no idea!

 

 I actually might try Twitter, that's a good idea.  

Thank you. 

 

p.s.  I just tried on Twitter.  They have private messages blocked.  

Edited by Mauzac

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I've had a different experience with my TA contacting Seabourn.  My TA has contacted Seabourn at least 3 times about my refund and FCC all well before the 60 day mark.  Each call cas netted new longer times plus a longer time than the original Book With Confidence page in writing on the website.  Latest promise is a date that is exactly 60 days after cancellation date and coming up in a little over a week.  I also contacted Seabourn thru their twitter account and they had me provide my booking number in a PM forwarded it to customer service and actually got a response.  The response only confirmed my refund was in their que but, better then the voluminous silence we all have experienced.
 
An extreme annoyance is the FCC that the website originally said it would be issues automatically within approximately 2 weeks.  Understand the word approximately but, over seven weeks now is far from approximately.  Extremely close to putting the charges in disputes with my credit cards and hoping that wakes them up but, no reason your TA can't get information prior to waiting 2 months for your money!!!.

I guess I am a little confused. Seabourn says refunds will come in 60 days. (I know: 60 days from when? 60 Calendar or business days? Whatever). Why would you or a TA call Seabourn "3 times all within the 60 day mark"? What were you expecting from the call?


Sent from my iPhone using Forums

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10 minutes ago, JPH814 said:


I guess I am a little confused. Seabourn says refunds will come in 60 days. (I know: 60 days from when? 60 Calendar or business days? Whatever). Why would you or a TA call Seabourn "3 times all within the 60 day mark"? What were you expecting from the call?


Sent from my iPhone using Forums

The first call was when we cancelled and Seabourn told our TA the refund would be in 30 days and FCC about the same except Book with confidence said approx 2 weeks..  After 30 days TA called again as nothing received and TA again called and Seabourn promised FCC by end of week.   Waited 2 weeks with again nothing so TA phoned again and was given a date for the refund (no number of days) and FCC to follow the refund.

 

As far as direct promises never told 60 days but, promised based on the above which has not yet come true.  Have seen absolutely nothing in writing about refunds taking 60 days.  For the FCC it originally said approx 2 weeks.  Well after our approx  2 weeks that changed to I believe 30 days and now the Book with Confidence T's&C's is gone from the website.although a press release from March 13 is still there.

 

Have seen absolutely nothing in writing nor informed verbally about 60 days for refunds and how after 4 more months of cruises have been cancelled can the time remain 60 days???   Simply tired of being lied to and the story we are getting changing multiple times.  Expect better from any company and especially a Luxury Cruise Line. and why very soon I will dispute on my credit cards' to make sure we get what was promised before more things change with the resignation of the President.

 

And to answer your last question.  I was expecting to get the truth which so far hasn't happened.

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For the record

Date of cruise: 14th March 2020

Refund requested 24th February 2020

Refund recieved 13/05/2020

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You can't name a Travel Agent or a cruise line Rep.  You can't hint at the above.  You can't get cute and ask for an email so you can exchange the above offline.  Think of another loophole?–we'll find it.

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Call this a.m. in Australia from our US Agent. SB refunded cruise ; due to Amex dispute. Amex confirms this...

 

JPH814Could you kindly update the spreadsheet. I do not see our flight + hotel costs posted, (requested Apr9, Still no refund of our cancelled air/hotels yet). 

 

Please show  Cruise refund on 10 May has been  refunded after Amex dispute.

 

The only badly worded email about the travel cost refunds was this:

"

Hello,

 

We apologize for the delay.  Your refunds are in the process.  Please give us sometimes to complete them.

 

Thank you for your patient,

 

Mimi Aye####le

Cash Operations and Refunds
Holland America Group

 

"

Sic.

 

At least it was communication, to acknowlege receipt of our claims,

which I guess is what we ALL arr asking for...

 

Hopefully more will receive some refunds soon. If in doubt, recommend the credit card dispute, it means SB HAS TO ACT...

 

FYI the Agent told me that refunds on Celebrity Group taking 30-38 working days, days, NCL about 45 to 69 but almost all Carnival longer.. 

 

Good luck to us all for future cruising too... interview from Intl. Air Transport Association (IATA) spokesman this a.m. on TV, he stated air travel might or possibly start with 2% of flights by end 2020 few regional/domestically only. Little International likely before late 2021 if any meaningful services, and not back to previous levels until 2023...

 

Ouch.

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7 hours ago, rallydave said:

An extreme annoyance is the FCC that the website originally said it would be issues automatically within approximately 2 weeks

Dave, if you are talking about FCC (Future Cruise Credit) that may already be on your account but you cannot see it. That was the case with our FCC - it was “posted” promptly to the account but only SB and your TA can actually see it.

So, if you are trying to book a new cruise that FCC will be revealed to the booking agency and applied to your booking.

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7 hours ago, Flamin_June said:

For the record

Date of cruise: 14th March 2020

Refund requested 24th February 2020

Refund recieved 13/05/2020

Did you or did SB cancel the cruise? Was the refund in money or FCC?

TIA

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I cancelled an excursion on 4/3 for a 7/18 cruise. I got the refund this am.  The funny thing is the post says 4/3 was the date, but it didn't post until 5/13.  I guess that would be 40 days after I cancelled. 

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Good News!

 

Cancelled excursions on 5/6 when saw from a random news source that my July 31 Alaska cruise would be cancelled by Seabourn.  Seabourn sent out formal email notice to passengers 5/7/20.

 

~$3000 refunded to credit card as of this morning.  Posting date was 5/7.

 

Now, if only the additional ~$20,000 comes in while I'm still young enough to enjoy it...

 

Linda

 

 

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8 hours ago, Paulchili said:

Dave, if you are talking about FCC (Future Cruise Credit) that may already be on your account but you cannot see it. That was the case with our FCC - it was “posted” promptly to the account but only SB and your TA can actually see it.

So, if you are trying to book a new cruise that FCC will be revealed to the booking agency and applied to your booking.

Thanks for the ideas Paul however latest info from my TA are as follows.

 

On April 20 my TA said 

 

"Just spoke with Seabourn, refunds are a bit behind.

It has been advised that you should see your refund by 5/23/20.

The FCC should be generated by the end of the week."

 

Then on May 1 a week after the promised date for my FCC my TA said

 

"For the future Cruise Credits, Seabourn is now advising that this  will take until May 23rd give or take a few days to generate.

Seabourn said they are issuing by hand and it is a timely process, and they send their apologies."

 

So, good try and possibility but, Seabourn admits that the FCC won't be until approx 5/23 it then.  And the problem with not seeing the FCC is that we had used an FCD for the cancelled cruise and they say that will be included with the FCC so need the terms of that for expiration date.  As well need the Terms and Conditions of the full FCC as it is being generated in accordance with the Book with Confidence plan which has changed from when we cancelled and now has becomed non-existant on the Seabourn website and because it disappeared when Seabourn cancelled cruises until October/November.  This makes the original terms of the FCC whereby cruises had to be booked by the end of 2020 and only for 2020 or 2021 cruises possibly being changed due to the lack of very many cruises in 2020.

 

Have to know the T's and C's for the FCC's which should be on the FCC paperwork which you can see by what I got from my TA has not yet been issued after several movements from what should have been the original date of approx 4/6/2020 to now on or about 5/23/2020 or about a seven week delay for something where the actual value is on the cancellation notice from 3/23/2020 so now possibly a 60 day for FCC as well as refund.

 

Not holding me breath for anything a week from Saturday..

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BTW, do you know of ANYBODY who opted for the enhanced Future Cruise Credit offer?

 

Linda

 

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More good news:  I just had the refunds for my excursions posted to my credit card this morning!  Interesting that the "transaction date" was listed as the date that I actually cancelled them (March 30).  I guess the seabourn can submit a transaction with a prior date - I can not see the credit card company delaying the processing of othe refund by a month and a half.

I'll be updating the spreadsheet with this and all of your other updates later this morning.

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5 minutes ago, JPH814 said:

More good news:  I just had the refunds for my excursions posted to my credit card this morning!  Interesting that the "transaction date" was listed as the date that I actually cancelled them (March 30).  I guess the seabourn can submit a transaction with a prior date - I can not see the credit card company delaying the processing of othe refund by a month and a half.

I'll be updating the spreadsheet with this and all of your other updates later this morning.

Same with me. Transaction date is 4/3 but posted on 5/13.Just for an excursion.

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