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Ocean Medallion App - Part 3

margord

By margord,
in Princess Cruises

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Posted by Host CJSKIDS,

As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way.    I’ll leave Part 2 up at the topic and lock it so that we members don’t have to look through so many pages to get the new questions and answers.     Here was the links that Laura had left on Part 2.     Please

Important Links / Note about this Part 3 topic

Recommended by CC Help Jenn

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Steelers36

Steelers36

Posted
Posted
8 minutes ago, bmc alabama said:

It’s been a week and it’s not showing in the app.  It also won’t let me link it.  
 

however, I can see it on the website.

Hmm.. that's not right.  Have you tried getting at it in the MC App by using Booking Number, Name, & Birthdate?

 

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bmc alabama

bmc alabama

Posted
Posted
Just now, Steelers36 said:

Hmm.. that's not right.  Have you tried getting at it in the MC App by using Booking Number, Name, & Birthdate?

 

Yep, that exactly what I was trying.  It says that the “Booking is not found”.

 

however, I can see it plain as day when I login on the website.

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PacnGoNow

Posted
Posted (edited)
19 minutes ago, bmc alabama said:

Yep, that exactly what I was trying.  It says that the “Booking is not found”.

 

however, I can see it plain as day when I login on the website.

It may have not been updated yet for the App display, if it was the Regal 2023? 

Regal was all rebooked from the cancelled itineraries to the Baltic and that was done about a month ago.

 

I have one of the voyage deployments also on the Regal for 2023 and it has not been updated yet on the App, since June 14th.

So, don’t worry about it, they should get to it soon. 

If it’s not the Regal, then I don’t know.

 

Take a look at the cancellations for PCL on the top of the website for the Regal and you’ll see what I mean.

 

Edited by PacnGoNow
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bmc alabama

bmc alabama

Posted
Posted (edited)
1 minute ago, PacnGoNow said:

It may have not been updated yet for the App display, if it was the Regal 2023? 

Regal was all rebooked from the cancelled itineraries to the Baltic and that was done about a month ago.

 

I have one of the voyage deployments also on the Regal for 2023 and it has not been updated yet on the App, since June 14th.

So, don’t worry about it, they should get to it soon. 

If it’s not the Regal, then I don’t know.

Yep, it’s the Regal for May 2023, but we booked last week.  So, it wasn’t moved over, we booked after the Regal was announced in that itinerary.

 

may be tied into the same issue though..

Edited by bmc alabama
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AF-1

AF-1

Posted
Posted
20 minutes ago, bmc alabama said:

Yep, that exactly what I was trying.  It says that the “Booking is not found”.

 

however, I can see it plain as day when I login on the website.

log out of the app and log back in.  The new booking should show up

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AF-1

AF-1

Posted
Posted
Just now, bmc alabama said:

Nope.  Tried that.

well the only other option is to delete app and reinstall and log back in.  Or just close app out on your iphone, reboot your iphone or android and try logging back in.  Seems almost everyone of this thread has had some sort of issues with the medallion app.  Good luck.  I sail in Oct and won't open the app until september.

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PacnGoNow

Posted
Posted
Just now, bmc alabama said:

Nope.  Tried that.

It won’t show until they have finished all the Regal changes.

 

I reported it and they are aware.  Thousands of records to update.

 

Anyway, you could do the web version on the cruise personalizer if you want to work on DMW.  It won’t work for me, but you could try it.  LMK if it works for you.

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bmc alabama

bmc alabama

Posted
Posted
9 minutes ago, PacnGoNow said:

It won’t show until they have finished all the Regal changes.

 

I reported it and they are aware.  Thousands of records to update.

 

Anyway, you could do the web version on the cruise personalizer if you want to work on DMW.  It won’t work for me, but you could try it.  LMK if it works for you.

Thanks!  I thought something may be up because we had no issues with our May Crown Princess cruise.  I'll give it a few weeks and try again!  (we have plenty of time...)

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PacnGoNow

Posted
Posted
9 minutes ago, bmc alabama said:

Thanks!  I thought something may be up because we had no issues with our May Crown Princess cruise.  I'll give it a few weeks and try again!  (we have plenty of time...)

No problem.  You might check your roll call, as some may have this question also. Someone may post when it has been loaded on the App.

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Steelers36

Steelers36

Posted
Posted
3 hours ago, PacnGoNow said:

It won’t show until they have finished all the Regal changes.

 

I reported it and they are aware.  Thousands of records to update.

 

Anyway, you could do the web version on the cruise personalizer if you want to work on DMW.  It won’t work for me, but you could try it.  LMK if it works for you.

I feel like they have at least a partially manual link between POLAR and MC App.  It blows my mind sometimes this App.  It was launched early last June and they still cannot do a simple data synch.  At least it ought to be simple by now.

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PacnGoNow

Posted
Posted
29 minutes ago, Steelers36 said:

I feel like they have at least a partially manual link between POLAR and MC App.  It blows my mind sometimes this App.  It was launched early last June and they still cannot do a simple data synch.  At least it ought to be simple by now.

I know, it’s hard to believe. 

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amajaa

amajaa

Posted
Posted
21 hours ago, amajaa said:

I know if you order the internet connection before you sail you get it at a cheaper rate minus the Elite discount but does anyone know if you can just book a few days before we sail and still get the cheaper rate plus the discount. We just need to use it towards the end of the cruise to check some business. 

 

20 hours ago, amajaa said:

 

Following on from my question above it isn't as expensive as I thought for the whole cruise but it has given me the price in GBP , I would really like it to come off our OBC which is in $s . Can we do that , and if so how? 

 

Can anyone help with this please and thank you 

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AF-1

AF-1

Posted
Posted

amajaa,  if you have on board credit, anything your purchase a drink, wifi, gifts, food, will come off your on board credit.  Once you run out of that, any additional charges will go to the credit card on file. If you are saying that you want to purchase the wifi package pre-cruise and it doesn't allow the obc to be used?  Is that correct?

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Jazzytelly

Jazzytelly

Posted
Posted
30 minutes ago, AF-1 said:

amajaa,  if you have on board credit, anything your purchase a drink, wifi, gifts, food, will come off your on board credit.  Once you run out of that, any additional charges will go to the credit card on file. If you are saying that you want to purchase the wifi package pre-cruise and it doesn't allow the obc to be used?  Is that correct?

 

Yes I can't see how to use it before using the OBC. The price on the app is in GBP and the OBC is in US$ Is one obstacles. 

 

We have a lot of OBC to use which is why I wanted it taken from that. When we cruised in June it was a lot more expensive once you got onboard. Now whether it is cheaper if you do it the first day onboard I don't know. 

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JF - retired RRT

JF - retired RRT

Posted
Posted
39 minutes ago, Jazzytelly said:

 

Yes I can't see how to use it before using the OBC. The price on the app is in GBP and the OBC is in US$ Is one obstacles. 

 

We have a lot of OBC to use which is why I wanted it taken from that. When we cruised in June it was a lot more expensive once you got onboard. Now whether it is cheaper if you do it the first day onboard I don't know. 

The simple answer is...you can't use OBC pre-cruise with the exception of excursions.

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Tedferg

Tedferg

Posted
Posted
17 hours ago, bmc alabama said:

It’s been a week and it’s not showing in the app.  It also won’t let me link it.  
 

however, I can see it on the website.

Have you tried logging in with Booking Number and DOB

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Steelers36

Steelers36

Posted
Posted
2 hours ago, carlosalonsor said:

¿How do you change your Status from Blue Line to Green Line?

 

The app is a mess and it has been very complicated to complete the check in documents, I used the online site instead.

If you used the web registration pages and did all required items, you should be in Green Lane.  If not, I would review it all again for you and cabinmate.  You cannot directly change your status - it comes naturally based upon the successful completion of Personal Information & Documents section (not all items are required, but they did a lousy job of indicating which is which).  Just try to enter all the information you can and then review it and see.  Impossible to tell you what specific thing or things is keeping you Blue.

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Carlos A.

Carlos A.

Posted
Posted
Just now, Steelers36 said:

If you used the web registration pages and did all required items, you should be in Green Lane.  If not, I would review it all again for you and cabinmate.  You cannot directly change your status - it comes naturally based upon the successful completion of Personal Information & Documents section (not all items are required, but they did a lousy job of indicating which is which).  Just try to enter all the information you can and then review it and see.  Impossible to tell you what specific thing or things is keeping you Blue.


Thanks! So It's possible to get a Green Line status only using the web registration?

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PacnGoNow

Posted
Posted (edited)
2 hours ago, carlosalonsor said:

¿How do you change your Status from Blue Line to Green Line?

 

The app is a mess and it has been very complicated to complete the check in documents, I used the online site instead.

If you do go back to the App. Click on your Travel checklist for each person and as you go through item, if you see any red exclamations in your photo, you’ll know what you need to update. It could be very simple. Do this for each

of you.  Did you accept the passenger contract of passage for each

of you?  It pops up in front of your screen when you are doing your checkin procedures.

Is your credit card correct? Your address and phone no, etc?
 

Edited by PacnGoNow
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Carlos A.

Carlos A.

Posted
Posted (edited)
1 minute ago, PacnGoNow said:

If you do go back to the App. Click on your Travel checklist for each person and as you go through item, if you see any red exclamations in your photo, you’ll know what you need to update. It could be very simple. Do this for each

of you.  Did you accept the passenger contract of passage for each

of you?  It pops up in front of your screen when you are doing your checkin procedures.
 

Yes I did, at this moment no one has the exclamation mark, but still no Green Line

Edited by carlosalonsor
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PacnGoNow

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Posted (edited)
2 minutes ago, carlosalonsor said:

Yes I did, at this moment no one has the exclamation mark, but still no Green Line

Is this a brand new booking, cancelled and rebooked, changed voyage from one ship to another? 
Is this the Regal?

 

Sign out of the App and back in.

Edited by PacnGoNow
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