Wonder of the Seas - Medical Diversion, delay

[ATSEAMYLIFE]

15 minutes ago, Mreimer said:

Class act! I feel the same. Question do they have Crown Royal on board? I heard they resigned the contract for that but it has been hit and miss.

We have it at the suite sun deck bar and coastal kitchen bar. 

[Mreimer]

2 minutes ago, ATSEAMYLIFE said:

We have it at the suite sun deck bar and coastal kitchen bar. 

Nice thank you. 

[orville99]

3 hours ago, lovesthebeach2 said:

What they’re “offering” is a return of charges WE’VE paid.

I was responding directly to the poster who stated that they were getting nothing of what they paid back.

[chiguypaul]

I just wanted to provide a data point for those who use Travel Guard insurance. I called them about this situation and it does not qualify for Trip Interruption, but it does quality for Trip Delay. The Trip Delay benefit is significantly less than the Interruption benefit for the mid-tier policy we have and covers $200 per day per insured with a max payout (of amount I can't recall). Every policy is different and just using this to illustrate one scenario. While $200 per person may not cover the full cost of one night of hotel and additional airfare, it does lower the amount and provides some benefit for the $350 in premium we paid.

[ggo85]

Any time you cruise, you take the chance that something will go wrong.  

 

We've had missed port calls due to all sorts of things.  We've had cruises depart late and arrive late.  

 

Many years ago, we had a collision at sea -- broadsided a container ship in the middle of the night.  (Look up Norwegian Dream 1999).  The only compensation we received was $100 (that's 100, not 1000) off a future cruise taken within 12 months.  

 

Weather, medical emergencies, pilot strikes, terrorist threats, COVID -- they are beyond the ability of the cruise line to control.  They don't all mean you get something free.  Just like when your airplane is delayed due to weather -- they don't give you a free flight.  You buy insurance, but it might not cover full cost of every eventuality, just like home insurance might not cover everything if you're hit by a tornado or hurricane.

 

Part of traveling is going with the flow.  It's amazing that so many cruises go exactly as scheduled.  Occasionally they don't.  If you can't deal with that rare potentiality, you probably need to rethink cruising.  

[Mreimer]

That sums it up pretty good

[Wheels87]

Update...all drinks have been 50% off tonight! 

 

5 hours ago, Alabamacruiser1969 said:

Well for one they are giving you point for a extra day cruising 

 

True, and as I stated before, that makes me really happy. They really didn't have to do that.

 

This thread is so interesting. I agree with everyone who is in the category of understanding that cruising can be a tumultuous vacation at times and if you read the contract, the passengers are assuming lots of risk. Sounds like about half of the folks responding here should choose another mode of vacation. 

[Wheels87]

Update...all drinks have been 50% off tonight! 

[smokeybandit]

Do cruise lines themselves have insurance for issues like this? Obviously they have many layers of insurance, but specifically for unexpected delays of their own

Edited November 27, 2022 by smokeybandit

[chengkp75]

16 minutes ago, smokeybandit said:

Do cruise lines themselves have insurance for issues like this? Obviously they have many layers of insurance, but specifically for unexpected delays of their own

No.

[jrapps]

They just announced ANOTHER Alpha Alpha Alpha...I think that is the 5th or 6th so far of the trip.

[firefly333]

Half priced drinks seems to have cheered people up a lot.

[BirdTravels]

6 hours ago, Mreimer said:

Very good comment. let me through this out to the group for discussion:

1. You are scheduled to go to CocoCay and can’t get to the dock due to wind. Do you expect Royal to compensate you?

2. you are scheduled to go to CocoCay and get there on time. It is raining like crazy and not pleasant to even get off the ship. Should Royal compensate you? 

No. You signed a contract that allows the cruise line to change itineraries for any reason. The cruise line owes you nothing. You should expect nothing (with the exception of port taxes/fees). 

 

You could buy insurance if you want coverage for missed ports. 

 

We have been to CocoCay 5 times since restart. One visit, there were quickly passing storms all day. Most, not all, of the passengers got off the ship and hung out in the somewhat soggy beach.  Disembarkation was halted several times (causing large crowds trying to get off) due to lightning in the area. When there was lightning in the area, lifeguards got everyone out of the water. At one point, they cleared the beach when a very large storm passed (we hung out in the buffet... probably wasn't the safest, but at least we were out of the downpour). We still enjoyed our day of resting and relaxing on the beach and expected no compensation because it rained. 

Edited November 27, 2022 by BirdTravels

[Wheels87]

Just now, firefly333 said:

Half priced drinks seems to have cheered people up a lot.

 

You should see what 8 of them does. 

[Mreimer]

5 minutes ago, BirdTravels said:

No. You signed a contract that allows the cruise line to change itineraries for any reason. The cruise line owes you nothing. You should expect nothing (with the exception of port taxes/fees). 

 

You could buy insurance if you want coverage for missed ports. 

 

We have been to CocoCay 5 times since restart. One visit, there were quickly passing storms all day. Most, not all, of the passengers got off the ship and hung out in the somewhat soggy beach.  Disembarkation was halted several times (causing large crowds trying to get off) due to lightning in the area. When there was lightning in the area, lifeguards got everyone out of the water. At one point, they cleared the beach when a very large storm passed (we hung out in the buffet... probably wasn't the safest, but at least we were out of the downpour). We still enjoyed our day of resting and relaxing on the beach and expected no compensation because it rained. 

Agree. I do not think these scenarios deserve any type of compensation. 

[Nunagoras]

Interesting thread, certainly; but...

 

I don't know if it is for the cultural barriers from yours on the US and mine on the EU; but generally, here where I live we don't go by the compensation culture. We never did... We'll never do... Another subject is to get refunded what one has actually paid out to the service provider, in this case the cruise line. It's sad to see both subjects joint together on a single thread with no realistic distinction. Here in the EU we make that distinction very clearly; even by the law of the land.

 

8 cruises under my belt, only one RCI. Never received compensation for a port cancellation or something else. But RCI refunded me state taxes for some port delays on my unique Allure cruise here in Europe. Other companies did the same. Services not provided, always refunded.

 

Regarding the extra day; my stance is the following: The company is mandated to give you freely whatever else is mandatory over your contract: Your cabin, meals, etc. They may offer you something out of the facultative add-ons like drinks packages. Internet is becoming another subject, but the international maritime laws have not been adjusted to consider it a first need, so built in your basic fare and part of your passengers rights act. TBHH: RCI might not have done all well, but they were fair enough to all the affected. For items not RCI specific, please purchase reliable 3rd party insurance. They're there for something.

[firefly333]

9 minutes ago, Nunagoras said:

8 cruises under my belt, only one RCI. Never received compensation for a port cancellation or something else. But RCI refunded me state taxes for some port delays on my unique Allure cruise here in Europe. Other companies did the same. Services not provided, always refunded.

 

Here in the USA royal does NOT have that policy. I was on liberty and we tried to dock but the 6 ft waves were too high to dock. We got back $0 in port fees.

 

I wrote to mbayley office and received a email they have no company policy to refund port fees for missed ports. They dont charge extra if they go up, nor down. On the ship you may get port fees back, it's up to the ship. My ship said weather related, no obc. I still have the letter. So the policy is fluid here, whatever the ship decides. 

[topanga49er]

Wow...  On Wonder next Spring, and brought into this thread's vortex.

 

I get it, it would really suck to have all my daily cruise plans and travel plans altered due to no fault of my own, but this thread has made one thing clear:  I WILL be getting insurance.  Whether weather or emergency, there may always be something that causes your perfect vacation to go awry, but to me we are most looking forward to a week together to relax and get away from all the stress of the daily world.  I hope those coming off and getting on the ship are able to do that and enjoy that they are having good weather and good times with friends and family.  Happy Thanksgiving.

 

[Fredjr]

1 hour ago, jrapps said:

They just announced ANOTHER Alpha Alpha Alpha...I think that is the 5th or 6th so far of the trip.

YOU KIDDING ME!?

[bretts173]

The real test of a person is when they are on the wrong side of a perceived customer service injustice.

 

A lot of complaints but hardly any thought for the crew. What is already the longest day on a cruise now becomes so much more. Windjammer opening at 3:30am. Sheesh.

[notscb]

3 hours ago, Wheels87 said:

Sounds like about half of the folks responding here should choose another mode of vacation. 

Maybe? I mean, cruise lines like to do their upmost to market and sell folks the "perfect" vacation with every attention to detail in a specific time frame. It's their own marketing that ultimately leaves people even more upset when something goes wrong, a port is missed or delays happen.

[jrapps]

3 hours ago, Wheels87 said:

Sounds like about half of the folks responding here should choose another mode of vacation. 

[ONECRUISER]

2 hours ago, jrapps said:

They just announced ANOTHER Alpha Alpha Alpha...I think that is the 5th or 6th so far of the trip.

More common then you realize. Shoot one Cruise 3yrs ago we had 6 Passengers leave the Ship, one before even started the Cruise. My 2nd and 4th Cruise had Helo remove passengers. Then sometimes Alpha can be Crew Training

[Club33]

3 hours ago, Awwwyeahboiiii said:

Yo @Wheels87

 

Me and my friends (we’re on the ship right now too) have been lurking on this thread since yesterday. Just want you to know that we all agree you’re a real one, holding this thread down with stone cold reason. Every couple of hours we say to each other “Let’s see how many Karens our boy Wheels has ***** slapped with his compassion and understanding” and we scroll on down the thread. Keep doing the lord’s work, my dude. People should be grateful they have a cruise to ***** about in the first place. 

 

well people paid for this cruise so not really sure why they should be grateful? That’s the dumbest way of thinking. If you pay for something, you expect to receive. Medical emergency can happen and change thing and that’s okay but your logic doesn’t make any sense.  Anyways, everyone will be getting off in a few hours anyways so all will be right in the world once again. 

[Spurschick]

On 11/26/2022 at 4:15 PM, ZachMorgan54 said:

Sorry, I could have been more clear. I’m on the shortened cruise, schedule to depart 11/27, that will now depart 11/28. 

I asked this regarding issues we had on a previously comped casino cruise and they gave us some obc. Then I read another thread where someone mentioned they actually got a retrospective refund YMmV but you’ll get something but if you don’t tell them it’s comped you are more likely to get more! Good luck