Posted November 12th, 2017, 12:54 PM
Cruised in August and October
Entered PIN @ check in at Southampton
No problems at all
Don’t worry
Entered PIN @ check in at Southampton
No problems at all
Don’t worry
Cruised in August and October
Entered PIN @ check in at Southampton
No problems at all
Don’t worry
Other than having to enter your pin, there is no change to the system. There has always been pre-authorisation as long as I can remember.Thanks both, I had hoped it was basically the same as I've done before but this lady on Facebook had problems with a Barclays card, luckily I bank with a different bank. At every bar she was getting card declined messages! Very upsetting I should imagine.
I suspect that the reason for entering a pin is to ensure it is actually your card and not a borrowed or stolen card.
Brian
Thanks both, I had hoped it was basically the same as I've done before but this lady on Facebook had problems with a Barclays card, luckily I bank with a different bank. At every bar she was getting card declined messages! Very upsetting I should imagine.Sounds like some mixed messages here, if she was trying to use her credit card at a bar on board then she obviously didn't understand the system. If they were bars ashore then there was something wrong with her card.
Thanks both, I had hoped it was basically the same as I've done before but this lady on Facebook had problems with a Barclays card, luckily I bank with a different bank. At every bar she was getting card declined messages! Very upsetting I should imagine.I think it must have been a problem with this lady or her card. I normally use a Barclaycard to pay for my on-board account and have never had any problems.
Was arcadia late in this morning? I watched it sailing in at 10oclock.Not late. Returning from a refit on schedule. No pax embarking until tomorrow.
Was quite surprised to see it at rhis time. Mike on the southampton
Waterside.
We got back on the 13th November and unfortunately we've had problems using my Barclaycard. On embarkation I registered my Barcalycard and the lady said that all three of us in the cabin had been classes as 'users'. When asked if this was a problems she said no, but to go to reception onboard and just get the other two passengers registered as guest users.What a pain! I hope you get it resolved - and yes, please let us know how you get on.
We used our cruise cards for purchases, no problem. When I visited reception the manager asked if 'Mrs Hunt' shouldn't be paying for all passengers in our cabin. Mrs Hunt was not one of our party! We were duly unlinked from Mrs Hunt's credit card and after 3 attempts the manager told me that my card had been successfully added.
I checked the onboard account via the TV and everything was fine.....until I came to disembark when I was told to return to reception. Not great after we had queued for over an hour to get out and my mum has walking difficulties. Another long wait at reception only to be told my Barclaycard has been declined, they couldn't accept another card and could I pay in cash? NO, I don't have that much cash! I was made to feel rather small, I had to fill out a form and was told the finance manager would call me to arrange alternative payment of my account. On arriving back at home it appears I must contact the Finance Manager not the other way around.
Funnily enough, I booked another cruise onboard and my Barclaycard sailed through for the deposit amount. When I have a few moments I will contact Barclaycard and P&O, try and resolve matters, and perhaps let others know if there is a problem.
All sorted, my account is now clear, thank heavens.That's good then! Although a pain to have to sort. I only take one card on holiday for obvious reasons - think I'll be taking two now just in case!
Barclaycard advised that it was a problem with either the chip or swipe reader and P&O confirmed that they are aware of the problem with their system (as are the staff onboard) and they are working to resolve it. So, moral of the story is take more than one credit card and check your statement on departure (even if you checked the account on your in room TV) to make sure your payment has gone through.