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Any update on cruises scheduled to leave from Puerto Rico?


mixplix
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Hotels profit well when govt "comes to town". The maximum federal per diem rate for San Juan is $167 in Oct (although hotels can actually force the govt to pay much higher, if all hotels raise their rates simultaneously). Tourists may not be able to get rooms with the already 12,000 Feds there (of course, many feds may not be in hotels). Or, tourists may have to offer "more mo".

 

Depends on the hotel, I suppose. The going rate at the Marriott is usually much higher, whereas government per diem is more than a budget hotel might charge. That said, I’d be surprised to learn there were even 12,000 hotel rooms in SJU in normal times, much less now.

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That is either cruel to keep stringing the 10/7 people along' date=' or irresponsible if they actually go through with it.[/quote']

I totally agree! I am on that 10/7 sailing. With no choice but to take a much needed vacation "stressed" and unhappy. RCCL is so insensitive. They will never get my business, ever , ever again and the big group I'm traveling with feels the same.

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While I agree 100% that they 'must' cancel if logistics for Adventure aren't operational, unfortunately Royal Caribbean has proven over the last couple of months that they can't be trusted to make such decisions in the best interest of their passengers. The October 7th Adventure cruise is only the most recent sailing where they've strung along passengers, with the lack of changes or even acknowledgement of potential contingencies suggesting 'everything is fine'.

 

One thought - has anyone due to sail on October 7th on Adventure called up Royal or their travel agent and asked to switch to another cruise (either this weekend out of Florida, or at a later date)? Their latest update invites passengers "do not hesitate to contact us if you have any questions"...if it were me, I'd look at alternative cruises and then take them up on that opening and call and ask them "can I change to cruise X without penalty?"

 

Tried that 4x!!!! Each and every time they say "NO", sailing is happening on 10/7 :(

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Just curious...."accepting" (as in "new" "to be booked") reservations or "honoring" (as in "already/previously booked") reservations?

 

I asked about existing reservations and he said only FEMA and other agencies that are there to help with the recovery.

 

Of course it could be like calling RCI. Call 3 times and get 3 different answers.

 

Darcy called and they said they are open and waiting for the customers to start arriving , so who knows.

 

Still holding out hope they come to their senses at RCI and start cancelling the October sailings.

 

Bill

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I totally agree! I am on that 10/7 sailing. With no choice but to take a much needed vacation "stressed" and unhappy. RCCL is so insensitive. They will never get my business, ever , ever again and the big group I'm traveling with feels the same.

 

In the last ten years I have taken 22 cruises, almost half on Royal Caribbean. This current experience is definitely changing my opinion of the company.

 

Yes, I understand that we all sign a contract that says they can basically do whatever they want. But we are not talking about a missed or changed port here. We are talking about a situation where Puerto Rico is saying DON'T COME HERE FOR THE NEXT FEW WEEKS, AT LEAST. We are talking about a place that has had its infrastructure destroyed, where crime is rampant and services are spotty to non-existent. We are talking about NO HOTEL AVAILABILITY and flights being delayed and cancelled. Sure, they might have a legal right to insist that we must show up at the dock at the appointed hour or lose our money. But they don't seem to be thinking about the long term affect their position will have on their bottom line.

 

I have another cruise booked on RC in January, with a group of five. I am not going to cancel it. One of the parties has already made flight arrangements and a couple of the people have to travel within a particular block of time, so it would be difficult to switch to another cruise at this point. Once that cruise has sailed, though, I may not book Royal Caribbean again for a good long time, if ever. And that makes me sad, because they have been our favorite cruise line for a while. But I don't feel like they care about our safety right now. :(

 

I also get that some people want these upcoming cruises to sail. So RC could tell us that they plan on sailing out of SJU but if we are not comfortable traveling there we can switch to a different itinerary in the next several weeks. I'm sure some people would stick with the original sailing but some would move to another ship AND SPEND MONEY during that trip. It would be a great move from a PR standpoint. Instead of complaining to family and friends about how uncaring Royal Caribbean was they would be telling people what a great company it is! Seems logical to me, but then I'm not a bean counter, I guess.

 

kathy

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In the last ten years I have taken 22 cruises, almost half on Royal Caribbean. This current experience is definitely changing my opinion of the company.

 

Yes, I understand that we all sign a contract that says they can basically do whatever they want. But we are not talking about a missed or changed port here. We are talking about a situation where Puerto Rico is saying DON'T COME HERE FOR THE NEXT FEW WEEKS, AT LEAST. We are talking about a place that has had its infrastructure destroyed, where crime is rampant and services are spotty to non-existent. We are talking about NO HOTEL AVAILABILITY and flights being delayed and cancelled. Sure, they might have a legal right to insist that we must show up at the dock at the appointed hour or lose our money. But they don't seem to be thinking about the long term affect their position will have on their bottom line.

 

I have another cruise booked on RC in January, with a group of five. I am not going to cancel it. One of the parties has already made flight arrangements and a couple of the people have to travel within a particular block of time, so it would be difficult to switch to another cruise at this point. Once that cruise has sailed, though, I may not book Royal Caribbean again for a good long time, if ever. And that makes me sad, because they have been our favorite cruise line for a while. But I don't feel like they care about our safety right now. :(

 

I also get that some people want these upcoming cruises to sail. So RC could tell us that they plan on sailing out of SJU but if we are not comfortable traveling there we can switch to a different itinerary in the next several weeks. I'm sure some people would stick with the original sailing but some would move to another ship AND SPEND MONEY during that trip. It would be a great move from a PR standpoint. Instead of complaining to family and friends about how uncaring Royal Caribbean was they would be telling people what a great company it is! Seems logical to me, but then I'm not a bean counter, I guess.

 

kathy

 

It doesn't look like they learned much from the hurricane Irma situation in Texas.

 

Seems like they are using the same playbook. I feel the same as you as far as using RCI in the future as this leaves a bad taste in your mouth. I am sure they factored in the fact that people will be upset and some might not book RCI but figure it will be minimal fallout.

 

Bill

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I feel bad for the 10/7 cruisers. I do not feel like this is a good time to be flying in and out if San Juan as a tourist. After reading the liberty august 27th role call my confidence in rci calling off cruises out of concern for guest welfare is not too high....

 

 

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After reading your post I called the hotel myself again to see what was going on since they just told us it was closed.

 

There was a nice gentleman who answered the phone who said they're not accepting any reservations before November 1st.

 

He said the only reservations they are accepting now is from FEMA or anybody associated with the recovery effort.

 

Bill

 

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I called again last night after seeing your post and they confirmed my reservation. Maybe it's because I'm coming in later in the month (10/26-10/28). Just in case I also booked a back-up reservation at the Comfort Inn.

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With all that's been going on I highly doubt that I'll sail RCL again. While our prior cruises with them have been fine, I really don't like the way this whole situation has been handled. We usually cruise Carnival and in August tried NCL. We really liked NCL a lot and will probably book more with them in the future.

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With all that's been going on I highly doubt that I'll sail RCL again. While our prior cruises with them have been fine, I really don't like the way this whole situation has been handled. We usually cruise Carnival and in August tried NCL. We really liked NCL a lot and will probably book more with them in the future.

 

I am not trying to be disrespectful; I think you are wise to return to Carnival or NCL. Anticipation of a cruise as well as trusting the cruise line is an important part of cruising for many people, including us. Fortunately, we have never been disappointed in Royal Caribbean.

 

Hoping the best for you and this cruise experience.

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Maybe it's because Summit doesn't sail from San Juan during the summer months, but I've noticed that Celebrity has been FAR more proactive in announcing their plans for upcoming sailings from San Juan. Check their website. Aren't Celebrity and RCL the SAME company?? Strange...

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In the last ten years I have taken 22 cruises, almost half on Royal Caribbean. This current experience is definitely changing my opinion of the company.

 

Yes, I understand that we all sign a contract that says they can basically do whatever they want. But we are not talking about a missed or changed port here. We are talking about a situation where Puerto Rico is saying DON'T COME HERE FOR THE NEXT FEW WEEKS, AT LEAST. We are talking about a place that has had its infrastructure destroyed, where crime is rampant and services are spotty to non-existent. We are talking about NO HOTEL AVAILABILITY and flights being delayed and cancelled. Sure, they might have a legal right to insist that we must show up at the dock at the appointed hour or lose our money. But they don't seem to be thinking about the long term affect their position will have on their bottom line.

 

I have another cruise booked on RC in January, with a group of five. I am not going to cancel it. One of the parties has already made flight arrangements and a couple of the people have to travel within a particular block of time, so it would be difficult to switch to another cruise at this point. Once that cruise has sailed, though, I may not book Royal Caribbean again for a good long time, if ever. And that makes me sad, because they have been our favorite cruise line for a while. But I don't feel like they care about our safety right now. :(

 

I also get that some people want these upcoming cruises to sail. So RC could tell us that they plan on sailing out of SJU but if we are not comfortable traveling there we can switch to a different itinerary in the next several weeks. I'm sure some people would stick with the original sailing but some would move to another ship AND SPEND MONEY during that trip. It would be a great move from a PR standpoint. Instead of complaining to family and friends about how uncaring Royal Caribbean was they would be telling people what a great company it is! Seems logical to me, but then I'm not a bean counter, I guess.

 

kathy

Where did you get this statement from? Please post your Source. Todays http://puertoriconow.seepuertorico.com has nothing but praise for RCI, "Our relief efforts have been significantly augmented by the help received from our most loyal travel partners. Efforts like the Royal Caribbean Cruise Lines Adventure of the Seas’ humanitarian mission happening today to deliver donated supplies and take evacuees to Florida have been awe-inspiring. Royal Caribbean modified a voyage to help with these recovery efforts."
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Where did you get this statement from? Please post your Source. Todays http://puertoriconow.seepuertorico.com has nothing but praise for RCI, "Our relief efforts have been significantly augmented by the help received from our most loyal travel partners. Efforts like the Royal Caribbean Cruise Lines Adventure of the Seas’ humanitarian mission happening today to deliver donated supplies and take evacuees to Florida have been awe-inspiring. Royal Caribbean modified a voyage to help with these recovery efforts."

 

It's from the very website you just quoted.

 

prnow-logo.png



A Message to Travelers



Last Update: October 2, 2017 1:43 pm EDT

If you’re thinking of visiting Puerto Rico or have travel plans booked in the coming weeks, we’re here to keep you informed.

The safety and security of everyone on the Island is our biggest priority in the aftermath of Hurricane Maria. We continue working with state and federal government agencies and collaborating with our industry partners to assess the impact and continue to provide updates to you.

Message from José Izquierdo Executive Director of the Puerto Rico Tourism Company

 

“The past week has been a very difficult time for Puerto Rico and all its residents, families of Puerto Ricans living outside the Island, and travelers on the Island whom have not been able to go back home. Safety and security remains our priority as we continue to provide relief as quickly as possible. What has truly kept the spirit of the Puerto Rican people alive and lifted during these days has been the overwhelming support from not only the emergency crews and government agencies providing critical help on the ground, but also the tremendous support from the private sector and notable celebrities and individuals. From the bottom of our hearts, we thank everyone so much for the outpouring of generosity.

Our relief efforts have been significantly augmented by the help received from our most loyal travel partners. Efforts like the Royal Caribbean Cruise Lines Adventure of the Seas’ humanitarian mission happening today to deliver donated supplies and take evacuees to Florida have been awe-inspiring. Royal Caribbean modified a voyage to help with these recovery efforts. Delta is another travel partner who is going above and beyond. They flew a flight full of law enforcement and National Guard to the Island from JFK and the flight will be returning later today on a humanitarian mission to JFK full of evacuees. As a legacy partner to the Island, we cannot be more thankful.

We are deeply grateful to our most loyal travel partners for their committed support and generosity. What will continue to keep us strong and on a path to rebuilding will be continued assistance like this and I’m hopeful we’ll continue to receive support from other partners. We remain confident that Puerto Rico will quickly recover and the resiliency and strength of our people will get us through the days ahead.”

Airport Updates:

Luis Muñoz Marín International Airport (SJU)

The resumption of normal flight operations is being delayed for safety reasons due to radar functionality limitations impacting the number of arrivals and departures. The airport is operational again but on a limited schedule from 7:00 AM to 5:00 PM EDT until further notice. There are approximately 41 commercial flights scheduled daily. International flights have resumed on a limited schedule.

Airport authorities are working closely with the Federal Aviation Administration (FAA) to resolve this situation while ensuring safe operations. These operational limitations unfortunately have also resulted in overcrowding conditions and passenger delays. The Puerto Rico National Guard has been on-site distributing food and water to the remaining travelers at SJU to make them as comfortable as possible until they are able to reach their final destinations.

We strongly encourage travelers without confirmed flights to avoid going to the airport. Reservations are not being managed at SJU and passengers must reconfirm these reservations directly with their airline before going to the airport for check-in. Also note that airplane seat capacity is extremely limited as airlines continue to work on additional recovery flights.

The Puerto Rico Tourism Company expects increases in airport capacity as soon as technical restrictions are eased.

Other Puerto Rico Airports

The following airports are operational and offering limited service:

  • Rafael Hernández Airport (Aguadilla)
  • Mercedita Airport (Ponce)
  • José Aponte de la Torre Airport (Ceiba)
  • Fernando Luis Ribas Dominicci Airport (Isla Grande)
  • Antonio Rivera Rodriguez Airport (Vieques)

Please note that all this information is subject to change. We encourage travelers to contact airlines directly, as they have the most up-to-date information specific to each traveler’s circumstances.

Port Updates:

The following ports are open with restrictions (daylight transit only):

  • Guayanilla
  • Tallaboa
  • Salinas
  • San Juan Harbor
  • Fajardo
  • Culebra
  • Vieques
  • Guayama

Lodging Updates:

The following hotels are closed and not taking new reservations until further notice. If you have an existing reservation in the coming days, please contact the hotel directly for rebooking.

  • Dorado Beach, a Ritz-Carlton Reserve
  • W Retreat & Spa in Vieques
  • Gran Melia
  • Coral by the Sea Hotel
  • Wyndham Grand Rio Mar Beach Resort & Spa (planning to reopen at the end of the year)
  • Royal Isabela
  • ESJ Azul

The following hotels are open, but not taking new reservations prior to October 2:

  • Hotel El Convento
  • La Concha Resort
  • Best Western Condado Palm Inn & Suites
  • DoubleTree by Hilton Hotel San Juan
  • Condado Vanderbilt Hotel
  • Courtyard by Marriott Isla Verde Beach

The following hotels are open, but not taking new reservations prior to October 9:

  • Sheraton Puerto Rico Hotel & Casino

The following hotels are open, but not taking new reservations prior to October 15:

  • Hyatt Place San Juan
  • Hyatt House San Juan
  • Verdanza Hotel

The following hotels are open, but not taking new reservations prior to October 22:

  • Hyatt Hacienda del Mar (Dorado)
  • AC Hotel by Marriott San Juan Condado
  • InterContinental San Juan in Isla Verde
  • San Juan Marriott Resort & Stellaris Casino
  • The Wave Hotel
  • Holiday Inn Express San Juan Condado Hotel by IHG
  • Canario Boutique Hotel
  • Coral Princess Hotel
  • At Wind Chimes Boutique Hotel
  • Comfort Inn San Juan
  • Hotel Miramar
  • Hotel Villa Montaña & Spa

The following hotels are not accepting existing or new reservations through October 31:

  • Caribe Hilton
  • The Condado Plaza Hilton
  • Embassy Suites by Hilton Dorado del Mar Beach Resort
  • Embassy Suites by Hilton San Juan Hotel & Casino
  • Hilton Ponce Golf & Casino Resort
  • Hampton Inn & Suites San Juan
  • El San Juan Hotel, Curio Collection by Hilton
  • San Juan Water Beach Club
  • The Lazy Parrot Inn (Rincón)

The following hotel is no longer accepting existing or new reservations through December 31:

  • El Conquistador, a Waldorf Astoria Resort
  • Las Casitas Village at El Conquistador, a Waldorf Astoria Resort

If you have a trip scheduled for this upcoming week and through October 15, we recommend you call your hotel or travel agent directly and consider rebooking for a later date.

This is some contact information that may prove useful:

Puerto Rico Tourism Company Travelers Support Center:

We are online and standing by to support you. If you have questions about your upcoming travel plans, please call: 787-522-5960 or talk to us via our Live Chat.

Aid and Support:

Many of you have inquired about ways to help us get back on our feet. Your support means a lot to us and is greatly appreciated. Please visit unitedforpuertorico.com for information on how you can make a difference.

United for Puerto Rico is an initiative brought forth by the First Lady of Puerto Rico, Beatriz Rosselló, in collaboration with the private sector, with the purpose of providing aid and support to those affected in Puerto Rico by the passage of Hurricane Irma and Hurricane María.

We are confident that Puerto Rico will quickly recover. We came together not long ago to help our Caribbean neighbors post-Irma and it’s this generosity, the hospitality of our people, and the beauty of our Island that we know will continue to entice millions of travelers like you to visit us.

Please continue to check back with us here and thank you for your continued interest in visiting us. We’re looking forward to welcoming you to our Island once again.

 

© 2017 Copyright Puerto Rico Now.

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In the last ten years I have taken 22 cruises, almost half on Royal Caribbean. This current experience is definitely changing my opinion of the company.

 

Yes, I understand that we all sign a contract that says they can basically do whatever they want. But we are not talking about a missed or changed port here. We are talking about a situation where Puerto Rico is saying DON'T COME HERE FOR THE NEXT FEW WEEKS, AT LEAST. We are talking about a place that has had its infrastructure destroyed, where crime is rampant and services are spotty to non-existent. We are talking about NO HOTEL AVAILABILITY and flights being delayed and cancelled. Sure, they might have a legal right to insist that we must show up at the dock at the appointed hour or lose our money. But they don't seem to be thinking about the long term affect their position will have on their bottom line.

 

I have another cruise booked on RC in January, with a group of five. I am not going to cancel it. One of the parties has already made flight arrangements and a couple of the people have to travel within a particular block of time, so it would be difficult to switch to another cruise at this point. Once that cruise has sailed, though, I may not book Royal Caribbean again for a good long time, if ever. And that makes me sad, because they have been our favorite cruise line for a while. But I don't feel like they care about our safety right now. :(

 

I also get that some people want these upcoming cruises to sail. So RC could tell us that they plan on sailing out of SJU but if we are not comfortable traveling there we can switch to a different itinerary in the next several weeks. I'm sure some people would stick with the original sailing but some would move to another ship AND SPEND MONEY during that trip. It would be a great move from a PR standpoint. Instead of complaining to family and friends about how uncaring Royal Caribbean was they would be telling people what a great company it is! Seems logical to me, but then I'm not a bean counter, I guess.

 

kathy

 

Agree completely! Although I don’t sail until the end of November I just don’t feel comfortable traveling to and from Puerto Rico at this time. We always fly into the port city 2 days ahead of time to unwind and explore the city. IF there are still curfews and alcohol restrictions that will significantly cut in to the enjoyment of our vacation.

 

I’m not asking for my money back. I would just like the ability to switch to a cruise out of a different port. I don’t understand why they won’t allow it. They still get their money!

 

Part of the excitement of vacation is the planning and anticipation in the weeks and months ahead. Unfortunately right now instead of being excited we’re just stressed.

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We cruised from NYC to San Juan in 2 days. I think a ship can make it to FL in less time.

 

 

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From https://sea-distances.org San Juan to Port Everglades 922 NM 1 Day 22 hours @ 20 Kts. You really shouldn't post things that you don't research. BTY NYC to PE is 938 nm only 16 nm longer.
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With all that's been going on I highly doubt that I'll sail RCL again. While our prior cruises with them have been fine, I really don't like the way this whole situation has been handled. We usually cruise Carnival and in August tried NCL. We really liked NCL a lot and will probably book more with them in the future.

 

 

 

I agree with you as far as handling these hurricane cruises. I have never been disappointed with RCI until now. I am on 10/14 and what was a highly anticipated cruise is now being met with dread and a bit of fear. The situation at the airport makes me very nervous and there is the fear that our return flight could be delayed. This is not stress free which is why you take a vacation. If they would cancel, we would rebook immediately for another cruise leaving soon. But they are not cancelling. We, too might reconsider our loyalty after our upcoming celebrity cruise next year

 

 

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I see 8 arriving flights, 2 of which were cancelled from the US. Departures I see 7-8 flights to US 5 of which are cancelled. The rest are jumper planes from other islands. It's still too soon. I agree that RCCL needs to either cancel the cruises or leave from another port in the caribbean o (barbados?) or florida but whatever they decide, they need to do it soon.

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Agree completely! Although I don’t sail until the end of November I just don’t feel comfortable traveling to and from Puerto Rico at this time. We always fly into the port city 2 days ahead of time to unwind and explore the city. IF there are still curfews and alcohol restrictions that will significantly cut in to the enjoyment of our vacation.

 

I’m not asking for my money back. I would just like the ability to switch to a cruise out of a different port. I don’t understand why they won’t allow it. They still get their money!

 

Part of the excitement of vacation is the planning and anticipation in the weeks and months ahead. Unfortunately right now instead of being excited we’re just stressed.

 

I totally get where you're coming from. I cruise out of a San Juan in November too.

 

And while I also wish RCCL would allow passengers to switch to another cruise, and think it would b a very positive move in terms of building customer relations, I understand their reluctance from the strict 'bottom line'....if they were to let us switch out of our cabins, they'd be difficult to resell...others will be unlike to book at this time...they'd end up selling for a lower price, if they were able to sell them at all.

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I totally get where you're coming from. I cruise out of a San Juan in November too.

 

 

 

And while I also wish RCCL would allow passengers to switch to another cruise, and think it would b a very positive move in terms of building customer relations, I understand their reluctance from the strict 'bottom line'....if they were to let us switch out of our cabins, they'd be difficult to resell...others will be unlike to book at this time...they'd end up selling for a lower price, if they were able to sell them at all.

 

 

 

I really don't care what their bottom line is at this point. My bottom line is that I have a lot of money invested in my cruise and if my flight is cancelled, then what?? All I ask is for the option to rebook Of course they might not be able to resell my JS because who in their right mind would fly to PR in a week and a half? I don't care now!

 

 

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I've explored the possibility of boarding the ship at the first port of call, just in case I can't get to San Juan (St. Kitts). I'm doing everything I can to get to San Juan, but unfortunately I can't control the airlines. As of right now my flight is "suspended" so I can't just get my money back and rebook on another airline. I was told to check back after 10/6, as all flights through 10/6 have been canceled and they would hopefully have more information then.

 

I was told that it would be up to RCL if I missed the ship in San Juan as to whether or not I can board in St. Kitts. They make the decision on a case by case basis and they could say no.

 

I really don't know what they expect us all to do. If I can't get a flight to San Juan how can I possibly board the ship!

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Today's scheduled arrivals and departures:

 

Arrivals:

 

574635f4ddd77edee9032626f29aaed4.png

 

Departures:

8246c922cc554eade15095f488cf8d11.png

 

It's not enough to fill a ship.

 

 

 

Sent from my iPhone using Tapatalk Pro

 

 

So right now it looks like the only major airlines flying in and out of San Juan are American and JetBlue and that's only on a limited basis.

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So right now it looks like the only major airlines flying in and out of San Juan are American and JetBlue and that's only on a limited basis.

 

I have been specifically looking at American since I am due to fly out of San Juan to Miami with them in late November - and then catch on onward flight to the UK. Up until today they had 3 flights a day in and out of Miami, that has gone up to 4 tomorrow. There are seats available on their website on 6 and 7 October from Miami to SJU but very limited. I realise this may not be much help to you but is just for info. I really do hope you get your cruise and can understand your frustration

 

The schedule above also only shows up to midday. There is a Southwest and a Spirit flight from FLL in the afternoon too. There is also currently a Delta flight en route from Atlanta

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So right now it looks like the only major airlines flying in and out of San Juan are American and JetBlue and that's only on a limited basis.

 

 

 

Delta from Atlanta has been making it in. Now, who or what is onboard is another story. It appears to be regular passenger flights though.

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