Royal Caribbean and Celebrity Cruises Merging Accounts Into One

[FreshOffTheBoat]

lol, I am sorry. Royal Caribbean just loves to make people mad. Its not hard to hire a competent IT department.

[Mr. Click]

At least you can log in and look now....I have been trying since last week to log in and check in upcoming cruise, my history and book some shows....I can't get past the "update your info" page.....oh well.

[SherriZ366]

I thought the site was supposed to be fixed by Monday.

 

I'm not going to try to get on the new site until I see that folks on Cruise Critic and other Social Media are successfully logging on and finding all their information.

 

Glad I have time until our next cruise on July 30, 2018.

[Husky1987]

My points and everything is messed up as well between the old and new system. Somehow my January cruise points went to a whole new C&A number. Called C&A and they said they’d change it but it hasn’t shown up yet. I’m just gonna wait it out and hopefully it’ll correct within the next couple weeks.

[PhoenixCruiser]

It took 24 hours for my past cruises to be added and mine is correct. Perhaps you can check back tomorrow?

[derekmcsd]

I cannot get into the normal countdown area. No preferences for anything and now way to change staterooms. Is anyone else having issues?

 

 

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[megsie]

I received an email this am from RCI re make the most of your holiday with cruise planner for excursion and package bookings.

As we are going away next week and returning a few days before our cruise (in 3 weeks). I thought I’d check out excursions and print setsail passes. I’m in Australia.

As with many on this thread - gridlock!

Tried iPad, home computer and even tried ringing and unable to even make contact with RCI.

Changed to email address and new password as current

user name and password no longer worked.

Will wait a day or two and try again.

At least I have my email with the guest ticket booklet with all our details but a bit worried about other cruises we have booked and in my cruises.

[wolfcathorse]

I can't get in. It made me change my password and now it still won't work so I don't know if the change went through or not. If I can't get in how am I going to make my ChoiceAir/Air2Sea reservation.

[goldgirl2]

Modern technology strikes again. We have to cruise to erase the stress booking the cruise lays on us.

 

 

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Yes!!! So true [emoji23]

 

 

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[maggiecharlie]

I received an email this am from RCI re make the most of your holiday with cruise planner for excursion and package bookings.

 

As we are going away next week and returning a few days before our cruise (in 3 weeks). I thought I’d check out excursions and print setsail passes. I’m in Australia.

 

As with many on this thread - gridlock!

 

Tried iPad, home computer and even tried ringing and unable to even make contact with RCI.

 

Changed to email address and new password as current

 

user name and password no longer worked.

 

Will wait a day or two and try again.

 

At least I have my email with the guest ticket booklet with all our details but a bit worried about other cruises we have booked and in my cruises.

 

 

Try using your email instead of your username.

 

 

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[megsie]

Try using your email instead of your username.

 

 

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Already changed username to email address and tried original and new password. Will try again in a couple of days.

[Mikew0805]

Mine is now working. I went ahead and used the email address, and went to change the password. I changed it, to the one I already had, :rolleyes: and it let me in. It was showing my Navigator cruise that is coming up, but did not have my C&A number in the upper right. I entered it and it said I was pre-gold. :o Well, after I went back to the main page and click on C&A again, it changed to diamond with the right amount of days, and showed my previous cruises. I then added the next two cruises as well, and all seems okay. I can get into the planner, however I do not like when I go to check in, or in this case print my boarding pass, that it just does not recognize the booking and take me to it, and instead wants me to enter all the details of the reservation.

 

Anyway, all is okay and boarding pass printed.

[Peeker28]

Where do you go to check in to the cruise

 

 

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[megsie]

Where do you go to check in to the cruise

 

 

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I went to the Royal Caribbean main page and clicked on log in as I usually do. But a new blue page came up to sign in with username or email then password. It wouldn’t accept my original password as it had only 7 letters, so tried a combination of user name and email with new password to no avail.

[Sittin'OnTheDock]

I'm still waiting for this new system to remove the "one night" cruise Royal assigned to my list of cruises.

[mugtech]

I'm still waiting for this new system to remove the "one night" cruise Royal assigned to my list of cruises.

Sitting on the dock of a bay, wasting time.

[Clagmeister]

Is anyone else having a problem accessing data on My Cruises? I can get to the front page but the system will not let me access data such as past cruises etc. It takes me to a 'Welcome back' login page but when I repeat my login details it just responds with try later. I have been trying for a few days now. Is it me or the system.

[smiley620]

They updated the website and all are having problems. Somewhere in boards someone posted a link to get to "old" site or some workaround.

 

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[Mass2Cruise]

Have a link to cruise planner on my reservations now but it just logs me out as it brings me to the main RCL cruise planner page. Won't let me do anything. Really poor setup.

[Thorben-Hendrik]

For heard they will offer a premium website soon - it will only be $7,95 + gratuities a month!:D;p:')

[oceanlover07]

Haha they may well charge us! [emoji23]:)

The site has been driving me nuts. I keep logging in and it won't accept my password, then takes me back again to the Welcome Back login grrr! Have a cruise coming up very soon so may have to call them...

 

 

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[leaveitallbehind]

For heard they will offer a premium website soon - it will only be $7,95 + gratuities a month!:D;p:')

 

Will we be able to opt out of the gratuities and pay at the end or will they be automatically charged to our account?? ;)

[E23NK1]

How do you fail this badly?....Did they not test before they released?...because in 5 minutes of testing they would have hit the same wall that we are all hitting.

Who makes that call at RCCL to launch even though the website redesign is only 20% complete/active...because I am thinking YOU'RE FIREDDDD!!!!

[MrSnarkyPants]

The good: pages look like they were designed this millennium. Pages look like they will render well on phones.

 

The bad: you can't look at the details for your upcoming cruises (ie what day are you in what port), just pay for them. When I try to go into Cruise Planner it throws a 'bad request' error. The first couple of times I was clicking around it didn't have my C&A number, then it appeared.

 

I'm all for making pages mobile friendly, but the pages have to work.

[oceanlover07]

I can't log in at all. How ridiculous!! Cruising in two weeks time eek!!

What happens if our history is lost?

 

 

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