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Refund Status for canceled cruises: Retitled after merges


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Cancelled our May 15th Regal cruise on March 17.  Received refund for internet and specialty dinning immediately.  June 12th refund for full cruise fare posted to our credit card.  They still owe us $800 for shore excursions which were booked on a separate card.

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B2B Regal Princess Cruises 3/29 and 4/5/2020.  Canceled by Princess and Option 2 requested for both on 3/12/2020.  50% FCC received in April.  5/21 - casino credits refunded from 4/5 cruise to credit card.  5/31 - cruise fare and Easy Air from 4/5 cruise refunded to credit card.  6/4 - cruise fare from 3/29 cruise refunded to Princess gift cards and to credit card.  6/16 - casino credits and prepaid drink package refunded from 3/29 cruise refunded to credit card.  We are now fully refunded...😀

 

Mike     

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26 minutes ago, CruzinNoony said:

We finally got our refund applied to our credit card.  Plus, we got our bonus FCC's and our FCD's back to our credit card.  Our cruise was on April 21.

What about the Nov/Dec 2020 cruises?  Are you booking those for 2021?

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On 6/17/2020 at 5:06 AM, SargassoPirate said:

 

It was with my Costco CitiBank card.  I opened the dispute on April 11 about a week after the scheduled sailing date of April 4.  That way I could claim that the services were not received.  The credit card company settled on June 15.

 

 

That’s smart you did the dispute quickly.  I wish I had done mine sooner.  I also used Costco Cit and disputed on 5/13.  Online it says they will close in my favor by 7/14 if Princess doesn’t respond.  When I called Citi, they told me a different resolution date of 6/29.  Don’t know why.  In any case, I’m happy to have a definite deadline versus the constant moving goal post.

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Canceled March 6 for cruise for April 7. Asked for option 1 got option 2 no rhyme or reason how this happens???? Full refund June 17 to CC to the penny! Was made whole and fine with me but not a single perk as promised. Won't be drinking there coolaid BS. Caveat emptor!! 

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1 hour ago, voljeep said:

Aren't all booking 'perks' gone at this time , being replaced now by Princess Plus ?

 

How much is the daily add on for the Princess Plus in the US

Its GBP35  pppd in the UK

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My July 1 Enchanted cruise is finally off my personalizer and my FCD has been deposited back into my "account".  We bought it last July.  Don't think we will use it but am keeping it there just in case.  Now all I have to do is wait for shore excursion refunds of over $500. At least it seems that someone is working on refunds for that cruise.

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Cruise - June 14, 2020 Alaska Cruise on the Emerald
Cancelled - April 14th by Princess
Cancellation Notice - April 14th 
We originally opted for #1 and moved our cruise to August 2nd, 2020.  We were given an extended deadline to put down a deposit since Princess knew we they our money.  We were informed on May 6th that the August cruise was a no go.  We then opted for 100% refund.  
Refund - 6/18, got an email from Paypal that $547 in shore excursions was being refunded from Princess.  Checked the 6 gift cards totaling $3,357.84 and those had been refilled.  Waiting on $4,465.18 still to be refunded to my 2 debit cards.   

 

At least seeing something.  It is interesting that last week I emailed our Princess TA and talk to her and now I am seeing some progress.  
 

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March 6, cancelled May 16 cruise on Regal Princess to British Isles.  Have talked to Princess no less than a dozen times regarding refund.  Today, day 102, I made yet another call only to be told it was tagged (?) wrong.  She said she fixed it and should have refund by the end of June or early July. 😡

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4 hours ago, Conal4749 said:

March 6, cancelled May 16 cruise on Regal Princess to British Isles.  Have talked to Princess no less than a dozen times regarding refund.  Today, day 102, I made yet another call only to be told it was tagged (?) wrong.  She said she fixed it and should have refund by the end of June or early July. 😡

we were to be on that same cruise but departing Le Harve on the 15th.  We just had the refund on our credit card go through on June 12th.  Still waiting on shore excursion credits.

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I was on the Caribbean Princess May 30th sailing.  Everything, including EZ Air was booked through Princess directly.

 

I submitted an Option 2 request the day Princess cancelled by cruise on April 14th.  On May 11th I filed a credit card dispute for all charges associated with the cruise (they had charged it in parts for some reason), including a shore excursion charge.  I used the online dispute filing process provided by that credit card.

 

On June 3rd I received a call from my credit card company asking me whether I cancelled or Princess cancelled and requesting me to email documentation.  I sent my original booking confirmation and confirmation of the shore excursion, the email from Princess cancelling on April 14th, and the email from Princess also on April 14th confirming that I selected Option 2, and later update emails, which said basically nothing other than that they were working on the refund, from Princess.  I also included a link to this forum to show that people are not receiving refunds from Princess in a timely manner and to explain why I haven't bothered to call Princess even once.  

 

In my cover email with these attachments, I walked through the important parts of the documents to make it easier for the credit card rep.  For example, I explained which charges totaled the amount on the original booking confirmation and which corresponded to the shore excursion.  I pointed out that in the cancellation confirmation email from Princess, my selection of Option 2 was noted in the subject line (it is nowhere in the text and took me a little while to locate).  I pointed out the change from the original promise of a refund in approximately 60 days in the original emails to no date just "we're working on it" in the later emails.  I have no idea if this helped or not, but why not make it as easy as possible for the person getting me my money back?

 

I had a credit applied to my credit card for the full amount on June 4th,.  That's right, the NEXT DAY after I submitted information to the credit card company and less than a month after filing a dispute.  According to the letter "the credit will remain on your account unless the merchant provides additional information refusion the requested credit.  If this occurs, you will be notified."  I would have preferred a firm resolution date, but, since Princess can't seen to bother to process refunds and has no reason to dispute that I was not provided the service for which I was charged, I'm not too worried about it.

 

There is one caveat to my experience. I only booked by cruise on March 2nd, so the charges appeared on my credit card statement dated March 13th.  I filed my dispute before May 13th because there are additional consumer protections for disputes filed within 60 days of the statement containing the disputed charge.  So, for those folks who booked much earlier, it could be tougher, but I kind of doubt it.  

 

So, if you just want your money back, I still highly recommend a credit card dispute regardless of how old the charge is.  It's not as if Princess seems to be in any hurry to help anyone out.  

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We got our full refund (cruise fare/pre-paid shore excursions) back two days ago.  Took a total of 64 days.  I was actually surprised as I thought it would be at least another 30 days.  Our cruise was for May 16th and was cancelled on April 14, 2020.....

 

Bob

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Still waiting. DAY 99 since Princess canceled on 3/12, Option 2 request received email 3/16. FCC on Princess page 6/1, "applied" to fully paid cruise 6/6 (don't know what they could have applied it to), re-added to account after my phone call 6/8 but no credit card refund for anything. Cruise: Regal 3/22/2020.

 

Second cruise - DAY 66 since Princess canceled on 4/14, Option 2 request received email 4/14. No FCC involved. No credit card refund. Cruise: Caribbean Princess 6/6/2020

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Judging by some of the response in the last few days. Princess seem to be working on processing pause 2 cruises (those after May 11th, cancelled April 14th). I am still waiting on my refund for pause 1 but am no longer worrying about it since I disputed with my credit card and have provisional credits applied. I did call yesterday on behalf of my client that was also sailing March 14th and cancelled March 9th. She received a portion of the refund within 4 days but still waiting on the rest. She chose option 1 so is still waiting for the bonus FCCs. I got a very nice, sympathetic rep who couldn't tell me anything new but was at least able to confirm that all the amounts I had calculated were correct and that it was being worked on (ugh). She did say something I hadn't heard before - "What people don't realise is that when Princess cancelled, they had no idea they would be continuing to cancel more and more sailings, so it just created a backlog that we haven't been able to catch up on." I thought about this for a moment and then pointed out that if they had processed in sailing date order as they had originally said they would, then the early March cruises would/should have been processed by the time the next cancellations mid April were announced...so less of a backlog? No response there....I am fortunate that my client is not overly concerned about getting what she is due and is in no hurry to rebook just yet but many of my fellow TAs are losing clients because of the way Princess is handling things. That is very concerning.

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23 minutes ago, ceilidh1 said:

.I am fortunate that my client is not overly concerned about getting what she is due and is in no hurry to rebook just yet but many of my fellow TAs are losing clients because of the way Princess is handling things. That is very concerning.

 

I would have liked to receive all my refunds or FCCs quicker but I am sure it will happen.  Out of 5 cancelled cruises waiting on the bonus FCCs for three cruises and either a refund or FCCs for my 6 June cruise.  Can't imagine why someone would drop their TA because of the way Princess is handling the refund/FCC process.

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2 minutes ago, coo359a2 said:

 

I would have liked to receive all my refunds or FCCs quicker but I am sure it will happen.  Out of 5 cancelled cruises waiting on the bonus FCCs for three cruises and either a refund or FCCs for my 6 June cruise.  Can't imagine why someone would drop their TA because of the way Princess is handling the refund/FCC process.

Many people see this as the TA's responsibility as that is ultimately who they booked with (even though the TA has no power right now). The ever changing answers are frustrating and causing people to lose confidence - they see it as the TA changing/stalling rather than the cruiseline as the customer doesn't speak with the cruiseline. I told my client she would get her refund in 10 days, as that is what Princess told me. Then 30 days. Then 60 days. Now all I can tell her is that they are working on it. She is a seasoned cruiser, so gets it. Others don't.

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@ceilidh1  To be honest it has never entered my mind to involve my TA in this fiasco.  Yes, we have talked, but I never asked her to intervene.  I really don't see it as her responsibility.  I think of my situation as purely a Princess issue.  They made promises, it is up to them to make good on their promises.  But, because the cruise was paid to Princess on my Chase credit card I am attempting (still, UGH!) a dispute/claim with Chase.  This has not gone well at all, in fact I am sitting on hold with Chase waiting for a supervisor as I type this.

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