BAD REQUEST - error message

[DaveOKC]

Wake up HAL and fix this issue.  I am getting this message all the time now and am afraid that when I really need to access the site to print boarding passes, etc. that I will not be able to.

 

Has anyone come up with a work around when you get this message?

[alwaysfrantic]

It’s awful.  It is rivaling the incompetence of the Marriott Vacation Club website. 

[Cruise Suzy]

Are you using a phone or computer? I don't have a smartphone and very rarely get that message when using the Website - even when others complain they are.

[DaveOKC]

2 minutes ago, Cruise Suzy said:

Are you using a phone or computer? I don't have a smartphone and very rarely get that message when using the Website - even when others complain they are.

Computer and two different browsers!

 

[Cruise Suzy]

Did a mock booking and accessed two booked cruises this morning without a problem. Have nothing to suggest.

[Roz]

I get it whether I'm using a phone, tablet, or PC. 

[YourWorldWithBill]

23 minutes ago, DaveOKC said:

Computer and two different browsers!

 

Sometimes I have to try a third browser to make things work!

[KAKcruiser]

I got it to work on chrome last night.  

[LAFFNVEGAS]

The only browser I can get it to work for is Edge, my preferred Chrome has been the error for 3 days until this morning it worked. I keep checking to see if they added my Mariner days for our cruise that ended Sunday. Still not updated and cruise does not show at all.Obviously HAL is having computer issues in many areas.

[KAKcruiser]

Another workaround is to not enter your mariner number.  But, I really think it is just an intermittent glich and sometimes it works and sometimes it doesn't.  It really should be fixed.

[cwd79]

I get that message every day and the only way I have found around it is to open another tab in incognito mode and then I have no issues. No idea why that works for me. 

[3rdGenCunarder]

About a week ago, someone suggested chrome in incognito mode. That has worked for me. The website is still slow, but I can get around in it.

[colbe]

I use incognito mode on Chrome. Solved the problem immediately. 

[Mary229]

I get it on 3 devices, 3 browsers.  No where is safe

 

look on the left margin of the website for that tiny feedback button - use it often. 

[QuattroRomeo]

34 minutes ago, Mary229 said:

I get it on 3 devices, 3 browsers.  No where is safe

 

look on the left margin of the website for that tiny feedback button - use it often. 

Mary, where is this button? I have looked at cannot find it!(when the website is working...)

[Mary229]

9 minutes ago, QuattroRomeo said:

Mary, where is this button? I have looked at cannot find it!(when the website is working...)

Scroll down then up to make it appear

 

 

[QuattroRomeo]

Thanks, I'll keep looking for it to appear! Doesn't show on my android tablet or pc currently.

[BermudaBound2014]

@Mary229 thanks for sharing the feedback button.

 

HAL's website is atrocious. No excuses. I've gotten the message on 3 browsers and my phone and also while in incognito mode. The only thing that seems to work for me if I REALLY need to get into the site is to reboot my phone. But, even then, I'm not sure I haven't just gotten lucky the two times I have done the reboot.

[510picker]

Same message here. Their website was bad before and has only gotten worse. 

[Marelaine]

Try clearing your cache and browser history. Then restart your device. Works for me every time I get the Bad Request error message.

[Toofarfromthesea]

5 hours ago, colbe said:

I use incognito mode on Chrome. Solved the problem immediately. 

 

Your post encouraged me to try that and Eureka! it worked.  I was able to do what had previously been impossible, book and pay for 2 specialty dinners on my January 13th cruise.  Previously I had been able to get them in the cart but when I tried to check-out and pay, no matter how fast I got the CC info and address info in it would tell me it timed out.

 

So thank you very much.

[KAKcruiser]

It might all just be a matter of luck when it works.

[deliver42]

I've had the problem ott off and on. Thankfully, when I booked our cruise on Tuesday, everything was working well, and have all my conformation papers.