Administrators Rare LauraS Posted June 6, 2011 Administrators #1 Share Posted June 6, 2011 So, I'm on board Celebrity Summit; it's a Cruise Critic member cruise PLUS I'm sailing along with a number of our Cruise Critic hosts. Right after our VERY well attended Connections party, we held a pre-scheduled cabin crawl. I just have to share this story with you. One of the cabins we visited was an handicapped-accessible AFT balcony cabin on Deck 7. Nice cabin, great location. So, what is such a big deal?? The person in this cabin has written to Celebrity to inquire as to the HEIGHT of the tables in the dining room. Celebrity assured them his wheelchair would fit very nicely under all the tables in the dining room. Great news, right? Here's the best: Celebrity -- totally on their own -- built a brand new wood table for their balcony so that he would be able to enjoy all that large balcony space. They just built it without anyone asking. If that isn't fantastic customer service I just don't know what is.... I have a pic to share of the table they built for him. I'll share before the week is out. Laura Link to comment Share on other sites More sharing options...
Denny01 Posted June 6, 2011 #2 Share Posted June 6, 2011 Wow, now that's impressive! Den Link to comment Share on other sites More sharing options...
Andy Posted June 6, 2011 #3 Share Posted June 6, 2011 Hi Laura ! Thanks for sharing your great story with us. Kudos to Celebrity, and Summit's Crew for going above and beyond. I hope you and the Cruise Critic Hosts have a wonderful time on Summit ! Link to comment Share on other sites More sharing options...
YOW Posted June 6, 2011 #4 Share Posted June 6, 2011 That's a great example of how this ship's crew works so well together and really goes above and beyond. :) Link to comment Share on other sites More sharing options...
Orator Posted June 6, 2011 #5 Share Posted June 6, 2011 The guest should fill out "Attention to Detail" cards for those she knows were responsible for the table. Should also write a letter to Celebrity following the cruise to let them know the names of their outstanding employees. Refreshing to see a non complaining post. Have a GREAT cruise! Link to comment Share on other sites More sharing options...
momtoabowhead Posted June 6, 2011 #6 Share Posted June 6, 2011 I love to hear EXCELLENT CUSTOMER SERVICE stories. What a great accommodation for Celebrity to think of! Link to comment Share on other sites More sharing options...
Spender Nui Posted June 6, 2011 #7 Share Posted June 6, 2011 Extraordinary. Anxious to see the picture. Link to comment Share on other sites More sharing options...
derf5585 Posted June 6, 2011 #8 Share Posted June 6, 2011 Here is my story We traveled with another couple whose husband used a service dog. The crew made a wooden box with astroturf on the balcony. The dog didn't get the hint and had accidents. A few crew members wanted to pet the dog because they left theirs at home With these new ships with real lawn service dogs life would be made easier. Link to comment Share on other sites More sharing options...
Rare Lois R Posted June 6, 2011 #9 Share Posted June 6, 2011 Hi Laura, hope all of you are having a great cruise:) and that is really a wonderful thing they did. Thanks for sharing the story with us and I also look forward to seeing your pictures. Link to comment Share on other sites More sharing options...
roe2ship Posted June 6, 2011 #10 Share Posted June 6, 2011 I'll say that is above and beyond.....sure is impressive. Have a great cruise! Link to comment Share on other sites More sharing options...
canucks4 Posted June 6, 2011 #11 Share Posted June 6, 2011 Sounds like we will enjoy the same great service on Celebrity that we enjoyed on a dozen cruises on RCI. Looking forward to our first one next year. Great story - thanks. Link to comment Share on other sites More sharing options...
debsea Posted June 7, 2011 #12 Share Posted June 7, 2011 I must be missing something. In a cabin that is billed as "handicapped-accessible," would one not expect that tables would be built for wheelchairs to fit them? Sounds to me like Celebrity was just addressing an engineering error to provide what one should reasonably assume to find in such a cabin. Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted June 7, 2011 #13 Share Posted June 7, 2011 That's great service. Thanks for sharing this. Keith Link to comment Share on other sites More sharing options...
c-legs Posted June 7, 2011 #14 Share Posted June 7, 2011 I must be missing something. In a cabin that is billed as "handicapped-accessible," would one not expect that tables would be built for wheelchairs to fit them? Sounds to me like Celebrity was just addressing an engineering error to provide what one should reasonably assume to find in such a cabin. Hi, I suggest the person in question wanted to make sure the table in the dining room would accomodate the wheelchair. Building a custom made balcony table was an extra that is not expected from any cruise line,IMO Cheers Link to comment Share on other sites More sharing options...
Richard&JohnSTX Posted June 7, 2011 #15 Share Posted June 7, 2011 I must be missing something. In a cabin that is billed as "handicapped-accessible," would one not expect that tables would be built for wheelchairs to fit them? Sounds to me like Celebrity was just addressing an engineering error to provide what one should reasonably assume to find in such a cabin. Only Royal and Penthouse Suites on Millenium Class have dining tables on the balconies - all other balconies only have a rather small side table between the chairs. This is above and beyond for Celebrity to do and congrats to them! ( We were in a Sky Suite on Millenium in April so I know ) Link to comment Share on other sites More sharing options...
Rare Host Anne Posted June 7, 2011 #16 Share Posted June 7, 2011 Hi Laura ~ thanks for sharing. All too often when crew go above and beyond it goes un-noticed. Thanks for making us aware and reminding us how hard the crew works and that so many of them truly care about their passengers. Still missing all of you........... Link to comment Share on other sites More sharing options...
Rare Texed Posted June 7, 2011 #17 Share Posted June 7, 2011 Neat! :) Link to comment Share on other sites More sharing options...
tfrcal Posted June 7, 2011 #18 Share Posted June 7, 2011 Hi,I suggest the person in question wanted to make sure the table in the dining room would accomodate the wheelchair. Building a custom made balcony table was an extra that is not expected from any cruise line,IMO Cheers While its great they took care of the passenger in question, any table in a handicap accessible room, including tables on the balcony, should already be accessible without Celebrity doing anything special. Link to comment Share on other sites More sharing options...
kitkat9438 Posted June 7, 2011 #19 Share Posted June 7, 2011 Laura, what a wonderful story!!! Thank you for sharing it with us. We found that the Summit's crew and customer service were outstanding and I am really glad that they continue to remain that way. We feel that Celebrity does go above and beyond to try to please and accomodate it's customers. For that reason, they are our favorite cruiseline. Link to comment Share on other sites More sharing options...
Administrators Rare LauraS Posted June 7, 2011 Author Administrators #20 Share Posted June 7, 2011 While its great they took care of the passenger in question, any table in a handicap accessible room, including tables on the balcony, should already be accessible without Celebrity doing anything special. Well, as someone mentioned, the tables on the balcony are small "coffee table height". Plus, there was a small "dining table" height table. The issue that you are missing is that this person was in a specific motorized wheelchair with a specific table height that would be necessary for him to fully enjoy the balcony usage. And Celebrity made sure of it, by building him a specific table to the specifications for HIS PERSONAL motorized wheelchair. Link to comment Share on other sites More sharing options...
tfrcal Posted June 7, 2011 #21 Share Posted June 7, 2011 Well, as someone mentioned, the tables on the balcony are small "coffee table height". Plus, there was a small "dining table" height table. The issue that you are missing is that this person was in a specific motorized wheelchair with a specific table height that would be necessary for him to fully enjoy the balcony usage. And Celebrity made sure of it, by building him a specific table to the specifications for HIS PERSONAL motorized wheelchair. No I am not. I do not see things the way you do and will leave it at that. Again, its great they took care of the passenger. Link to comment Share on other sites More sharing options...
Rare Lady Arwen Posted June 7, 2011 #22 Share Posted June 7, 2011 Celebrity does, at times like this, exceed our expectations. Thanks, Celebrity! Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted June 7, 2011 #23 Share Posted June 7, 2011 Only Royal and Penthouse Suites on Millenium Class have dining tables on the balconies - all other balconies only have a rather small side table between the chairs. This is above and beyond for Celebrity to do and congrats to them!( We were in a Sky Suite on Millenium in April so I know ) That is not correct. All concierge class cabins on the M class have dining tables on the balconies. I've sailed in them several times. You should have had one in your sky suite as well. Link to comment Share on other sites More sharing options...
jerseygirl3 Posted June 7, 2011 #24 Share Posted June 7, 2011 Only Royal and Penthouse Suites on Millenium Class have dining tables on the balconies - all other balconies only have a rather small side table between the chairs. This is above and beyond for Celebrity to do and congrats to them!( We were in a Sky Suite on Millenium in April so I know ) Not true. Concierge Class balcony cabins have dining tables on them (not the little tables you find in the standard balcony cabins). We freqently are served dinner and/or breakfast on these tables. Not to put a damper on the OP's enthusiasm (as I think Celebrity is a great cruiseline and has great customer service), but if it's a handicapped cabin, the dining table on the balcony should have already been built to accommodate a wheelchair/scooter/whatever. I don't see what Celebrity did over and above what would be expected in a handicapped cabin. Jo-Ann Link to comment Share on other sites More sharing options...
judyfssw Posted June 7, 2011 #25 Share Posted June 7, 2011 I have to comment on this thread. My husband and I booked a Celebrity Suite on the Summit and were very pleased with the suite. However, my husband, who had a stroke and is right side affected could not raise his leg to get into the tub which is very deep. The butler was concerned and housekeeping manager who had their carpentry staff build some stairs to help him. I consider this above and beyond the call of duty. Link to comment Share on other sites More sharing options...
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