Clampram Posted June 7, 2021 #1 Share Posted June 7, 2021 I sent an email at the end of April containing my request for shareholder credit on Sky P in December along with the supporting documents. Nothing was ever acknowledged so this morning I faxed the same request and my credit was posted in 2 hours. Guessing that Princess has staff shortages just like everybody else! Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 7, 2021 #2 Share Posted June 7, 2021 1 hour ago, Clampram said: I sent an email at the end of April containing my request for shareholder credit on Sky P in December along with the supporting documents. Nothing was ever acknowledged so this morning I faxed the same request and my credit was posted in 2 hours. Guessing that Princess has staff shortages just like everybody else! My TA has told me that sometimes they lose the requests. I think he specifically said faxes as I don't think they were taking e-mail requests at that time. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted June 7, 2021 #3 Share Posted June 7, 2021 For my upcoming booking I did the free, online fax bit over the internet. They emailed me back within an hour or so because they didn't like how I did my screenshot for my brokerage account. So, now equipped with a valid email address I just responded via that email with corrected info and again, within about an hour it showed up on my account. Link to comment Share on other sites More sharing options...
Mud_Shark Posted June 7, 2021 #4 Share Posted June 7, 2021 I sent an email last week - no response. Set a new email this morning.... We shall see. Don Link to comment Share on other sites More sharing options...
Syracusefan44 Posted June 7, 2021 #5 Share Posted June 7, 2021 I mailed one last week and sent an email copy over the weekend. I imagine with the Alaska bookings they are overwhelmed. Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted June 7, 2021 #6 Share Posted June 7, 2021 1 hour ago, Syracusefan44 said: I mailed one last week and sent an email copy over the weekend. I imagine with the Alaska bookings they are overwhelmed. This seems like something that would be an awesome addition to the medallion app (if it worked) While folks are uploading a copy of their passport, they can upload a copy of their brokerage statement, too. Maybe it's something the Ocean Innovators will get to in the future... Link to comment Share on other sites More sharing options...
caribill Posted June 8, 2021 #7 Share Posted June 8, 2021 9 hours ago, Syracusefan44 said: I mailed one last week and sent an email copy over the weekend. I imagine with the Alaska bookings they are overwhelmed. If the people dealing with this are still working from home, then snail mail will not be opened anytime soon. 1 Link to comment Share on other sites More sharing options...
lx200gps Posted June 8, 2021 #8 Share Posted June 8, 2021 21 hours ago, ontheweb said: My TA has told me that sometimes they lose the requests. I think he specifically said faxes as I don't think they were taking e-mail requests at that time. I Emailed 4 new requests just this past week, for trips running from Nov 2021 to Feb 2023 (using the same brokerage statement dated April 2021) Three of the four OBCs were in our account within hours, but one for a trip in October 2022 is still MIA. I'll give them a few weeks then re-submit. Accidents happen. Link to comment Share on other sites More sharing options...
Luvtennis6060 Posted June 8, 2021 #9 Share Posted June 8, 2021 I faxed 3 new requests for trips running from Sept 21 to May 23. Just checked and they are all posted. Thanks Princess Link to comment Share on other sites More sharing options...
satxdiver Posted June 9, 2021 #10 Share Posted June 9, 2021 I emailed request for 3 cruises in 2022 and one in 2023. I checked two days later last week and the credits were posted. I like email much better than fax which I did not totally trust and therefore snail mailed the requests in prior years. I am glad they finally agreed to accept email requests. Link to comment Share on other sites More sharing options...
birdiebill Posted June 9, 2021 #11 Share Posted June 9, 2021 I emailed the shareholder request early yesterday afternoon along with a copy of my brokerage statement showing the CCL stock. The OBC was posted by 7:00 last night. Beats having to use snail mail. Link to comment Share on other sites More sharing options...
Katjoy Posted June 9, 2021 #12 Share Posted June 9, 2021 On 6/8/2021 at 12:09 AM, caribill said: If the people dealing with this are still working from home, then snail mail will not be opened anytime soon. I recently sent my CCL Stock Statement snail mail. It was added to my Booking within 5 to 7 days from when I put it in the mail box. It was wonderful to see it added to my booking. 1 Link to comment Share on other sites More sharing options...
oakbender Posted June 9, 2021 #13 Share Posted June 9, 2021 I sent mine by snail mail. Appeared in my account about 5 weeks later. Link to comment Share on other sites More sharing options...
Heyref Posted June 10, 2021 #14 Share Posted June 10, 2021 what email address do you send the OBC credit request to? Link to comment Share on other sites More sharing options...
2 cruises a year Posted June 10, 2021 #15 Share Posted June 10, 2021 On 6/8/2021 at 10:19 AM, lx200gps said: I Emailed 4 new requests just this past week, for trips running from Nov 2021 to Feb 2023 (using the same brokerage statement dated April 2021) Three of the four OBCs were in our account within hours, but one for a trip in October 2022 is still MIA. I'll give them a few weeks then re-submit. Accidents happen. I faxed three last week, within an hour two showed up. I waited a couple of days and faxed the missing one again. Within minutes it showed up. Yep, we are all human, it was the middle one, the pages probably got stuck together. Link to comment Share on other sites More sharing options...
Easyrider949 Posted June 10, 2021 #16 Share Posted June 10, 2021 I have had mixed results sending my request via email and by fax. Several weeks ago, I sent them by email for cruises and nothing happened for several days. Then I decided to fax them the old way and they were applied within a few hours after faxing them. This past weekend, I decided to change/re-fare one of my current bookings which already had my applied shareholder benefits and the Princess agent didn’t keep my shareholders benefit on my booking, which has not happened to me before, and since it was the weekend, they could not call “the Office staff” to reapply it. So I said, no big deal, I just resend in my documentation and have them reapplied. On Monday, early morning, I resent via fax, as that method worked the fasted last time, but nothing happened for two days, so then I decided to try the email method again and still nothing. So I guess, I’ll wait another week and try both methods again. Link to comment Share on other sites More sharing options...
RRFan Posted June 10, 2021 #17 Share Posted June 10, 2021 Faxed my shareholder benefit this afternoon for Sept 5 AK cruise. The owner benefit showed up in my Princess Planner within @ 4 hours. 😃 Link to comment Share on other sites More sharing options...
TinaLee Posted June 10, 2021 #18 Share Posted June 10, 2021 I emailed on May 31 and it showed up the next morning... and now it's gone! I was looking at something else on my cruise personalizer and saw the shareholder benefit had vanished from my credits. Not sure what's going on. I emailed again, so we shall see. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 11, 2021 #19 Share Posted June 11, 2021 12 hours ago, TinaLee said: I emailed on May 31 and it showed up the next morning... and now it's gone! I was looking at something else on my cruise personalizer and saw the shareholder benefit had vanished from my credits. Not sure what's going on. I emailed again, so we shall see. I would call Princess. Sorry, I do not have the extension # for the department handling shareholder OBC, but I am sure from the 1-800-PRINCESS number you can get connected to them. Link to comment Share on other sites More sharing options...
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