Upsale Fairies

[DarlaSan64]

My DH and I have been on more than 10 cruises. I don't think we have ever gotten a call from the upsale fairy. We have a cruise on the Dream on Oct.9, 2021.  What are the chances we might get called? It is only the 2nd cruise for the Dream after Covid. By what I can tell, a lot of rooms are open. 

[overeasy]

I see we had the same idea to check the boards lol.

[firefly333]

I've only gotten a email once, never a call. Must have been such a small deal to them they didnt call they emailed. I did book direct which some think helps.

[May1cruiser]

had several calls, accepted two of those. The prices were just okay. I did not mind the extra cost since I had paid several months prior. Best i recall was oceanview to mini suite on elation. Other than the room size, i noticed the housekeeping team seemed a higher caliber and more engaging. It was worth it for us. 

[AtSeaWithChris]

We have received upsell calls twice and both times we went to an aft extended balcony.

[john91498]

In my 20+ years of cruising with Carnival, I only received 1 upsale. Going from a mid ship, 8th floor balcony to a Spa balcony for $100. Took it and it was well worth it. 

[sailingships]

1 minute ago, john91498 said:

In my 20+ years of cruising with Carnival, I only received 1 upsale. Going from a mid ship, 8th floor balcony to a Spa balcony for $100. Took it and it was well worth it. 

I got a phone call from Carnival one time on Veteran 's Day for a Dec 9, 2015 cruise. I was in a balcony on Deck 8 on the Sunshine, doing 11 days from PC to San Juan Nov 28 and 10 days back. For that 2nd leg they offered me a Deck 12 spa balcony for about $100 It meant changing cabins but I braved it out and did the sacrifice.. 😃

[wemjam]

Cruised about 37 times before we got our first upsell email... not a call.  After that we have gotten maybe 4 or 5 of them?  

 

NO  rhyme  or reason, I wouldn't be hoping too hard for it...probability is really low IMO

 

I will say this, seems like the majority of the time I have gotten them is when we bought a cheap inside room.  Maybe that is the key, if you are already in like a balcony or higher they don't bother.  I think we got offered to upgrade on a balcony one time, to go up a floor or two but wasn't worth the price.

[Tiger0613]

4 minutes ago, wemjam said:

Cruised about 37 times before we got our first upsell email... not a call.  After that we have gotten maybe 4 or 5 of them?  

 

NO  rhyme  or reason, I wouldn't be hoping too hard for it...probability is really low IMO

 

I will say this, seems like the majority of the time I have gotten them is when we bought a cheap inside room.  Maybe that is the key, if you are already in like a balcony or higher they don't bother.  I think we got offered to upgrade on a balcony one time, to go up a floor or two but wasn't worth the price.

I booked a grand suite on the Sensation for the 2/7/16 sailing which was my second cruise.  My first cruise was 6/15/02.  I got an email offer for one of the two owner's suites on 1/7/16.  I never called to find out how much it would have been.  I was happy enough with what I booked.  The owner's suites are right next to the Lido pool and all of that noise.  I could also still see through the blackout windows while standing next to the pool, so no privacy.

 

The other time they tried to upsell me, I had booked a 1A upper/lower porthole cabin on the Triumph for the 1/20/18 sailing which was my seventh cruise.  I got an email and a call on 1/15/18.  I called back, and they offered me a balcony under the Lido buffet kitchen for $250 total.  I had paid only $249 per person for two people($651.40 after taxes and fees).  $250 was alot by comparison.  I turned them down.

[dolphfan]

We got an owners suite deal on the Fantasy back in 2015, Wished that I would get another call!! It was a really good deal, I would do it again!!! We has S-1 looking over the pool deck!!!

[Elaine5715]

Upsell calls come ONLY when it benefits Carnival.  Most times they need your assigned cabin to resell to someone else for a higher rate.  Other times they are taking your cabin out of service for maintenance so they get you to buy a higher priced cabin.

If you want to increase your chances, book one half of a connecting cabin.   They are most likely going to want to resell it to a family that wants connecting staterooms

[candigirl41]

I have never gotten an upsell call.  My friend and I were in our hotel room getting ready to head to port when his phone range.  They gave us a free upgrade from an inside to a balcony.  Best upgrade ever.  I think those days are gone forever.  That was in 2017.  Leaving August 28th in an inside with 3 of us.  Would love that call again.  Not holding my breathe.

 

Candi

[Jasonsterling]

Once on my eighth cruise- I took the deal and it was "okay". Not a great deal but okay- I've had better deals through email, lol.

[sgttami]

I've never gotten a call or email  where I would have had to pay for an upsell but I have gotten a call for free upgrades a few days before the cruise. I said YES

Thank you very much!

[ScottsSweetie]

I've received exactly one upsell, and it was good enough to take. From a balcony to a suite - just happened to be our 25th anniversary, so it was great timing!

[pittypat]

I have sailed on 20 cruises with Carnival and have not received an upsell call/email yet. I book all my cruises myself on the web sight. Still waiting for the email

 

Patti

[DarlaSan64]

Thank you all for your comments.  I was asking to see if anyone has gotten a call since the start up as well.  So has anyone gotten an upsale since cruising has restarted?

[Elaine5715]

14 hours ago, candigirl41 said:

I have never gotten an upsell call.  My friend and I were in our hotel room getting ready to head to port when his phone range.  They gave us a free upgrade from an inside to a balcony.  Best upgrade ever.  I think those days are gone forever.  That was in 2017.  Leaving August 28th in an inside with 3 of us.  Would love that call again.  Not holding my breathe.

 

Candi

 

14 hours ago, sgttami said:

I've never gotten a call or email  where I would have had to pay for an upsell but I have gotten a call for free upgrades a few days before the cruise. I said YES

Thank you very much!

These are because your original cabin itself or a block including yours was removed from service during your cruise.  Those days are not gone but are rare.  At port upgrades are because the departing guests created a situation that your original cabin is unusable like destroyed, blood, sick, died, smoke, crime scene, etc.  

[SCBarker]

13 minutes ago, Elaine5715 said:

 

These are because your original cabin itself or a block including yours was removed from service during your cruise.  Those days are not gone but are rare.  At port upgrades are because the departing guests created a situation that your original cabin is unusable like destroyed, blood, sick, died, smoke, crime scene, etc.  

Having read many of your posts since I joined, I have to ask. Are you, or were you employed by a cruise line at one time?  You seem to have a better knowledge of how things operate, especially the casino.

Edited July 27, 2021 by SCBarker

[Mallow]

With all the telemarketers, how do you even know when to answer the phone.

[carib1]

Out of 15 Carnival cruises I have only gotten one upgrade call, that was in 2019 on the Horizon, went from an Interior on the Lido deck to a Havana Aft Extend Balcony for $200.  I took it!!

[sgttami]

2 minutes ago, Mallow said:

With all the telemarketers, how do you even know when to answer the phone.

The calls come up on my ID as Carnival Cruise Lines.

[carib1]

3 minutes ago, Mallow said:

With all the telemarketers, how do you even know when to answer the phone.

I have Carnival's 800 listed in my phone contacts.  

[IrritatedEllipses]

 

2 minutes ago, carib1 said:

I have Carnival's 800 listed in my phone contacts.  

That would be a fine list to have!

[Lem_On_Ade]

I've received upsell emails twice from Carnival. Both times we had interior rooms booked so I'm thinking maybe that plays a part in it. We did accept the first offer since it was for a 4J room. I can't remember the price of the upgrade, but it was very cheap, maybe around $30. Something tells me not to look forward to any upgrade offers anytime soon though.