Customer service

[DMSBCruiser]

Has anyone been able to get through to Celebrity on the phone? Five times I have called and been on hold for over an hour and had to hang up. Very frustrating.

 

 

[jelayne]

I got through last week with a wait of less than 5 minutes.  Some have said calling early morning worked for them.

[LGW59]

5 minutes ago, DMSBCruiser said:

Has anyone been able to get through to Celebrity on the phone? Five times I have called and been on hold for over an hour and had to hang up. Very frustrating.

 

 

Over these many months, I have made perhaps 12 or so calls, longest wait I ever had was 18 minutes, but generally 10 or less.  Call very early in the am or after 6pm

[lola2013]

I waited about 20 minutes this morning...called at 7:30am central time.  Not as bad as I expected.

[jelayne]

I just called and got through with no wait.  

[39august]

I find calling after 6:30 PM eastern time works pretty well. Maybe a 8-10 minute wait last evening. 

[DMSBCruiser]

Thanks! I will try early AM. Maybe I will have a better chance!
 

[davekathy]

1 hour ago, DMSBCruiser said:

Has anyone been able to get through to Celebrity on the phone? Five times I have called and been on hold for over an hour and had to hang up. Very frustrating.

 

 

What number are you calling? 

[eroller]

Tried calling the Captain's Club today and used the number provided on the Celebrity website.  Waited 45 minutes and gave up.  Sent an email instead.  Who knows if they will ever reply.  I can't imagine they are winning any awards for their shoreside customer service.  

[LGW59]

Just now, eroller said:

Tried calling the Captain's Club today and used the number provided on the Celebrity website.  Waited 45 minutes and gave up.  Sent an email instead.  Who knows if they will ever reply.  I can't imagine they are winning any awards for their shoreside customer service.  

In my personal experience they have done absolutely fine.

[davekathy]

5 minutes ago, eroller said:

Tried calling the Captain's Club today and used the number provided on the Celebrity website.  Waited 45 minutes and gave up.  Sent an email instead.  Who knows if they will ever reply.  I can't imagine they are winning any awards for their shoreside customer service.  

What CC number? 

[Froufie]

Where can I find the Captain's club email address?  and/or phone number?

 

[davekathy]

5 minutes ago, Froufie said:

Where can I find the Captain's club email address?  and/or phone number?

 

On Celebrity's website under Contact us. Good luck as the Email address listed for the Captains Club is not a dedicated CC email address and I don't use the CC phone number listed. 

[eroller]

1 hour ago, LGW59 said:

In my personal experience they have done absolutely fine.

In my personal experience they haven’t done absolutely fine.  

[eroller]

1 hour ago, davekathy said:

What CC number? 

844-418-6824

 

This is the Captain’s Club number listed on the Celebrity website under “contact us”.  

[LGW59]

15 minutes ago, eroller said:

In my personal experience they haven’t done absolutely fine.  

Sorry 

[LGW59]

1 hour ago, eroller said:

In my personal experience they haven’t done absolutely fine.  

Sorry to hear

[davekathy]

2 hours ago, eroller said:

844-418-6824

 

This is the Captain’s Club number listed on the Celebrity website under “contact us”.  

I have much better luck with this Captains Club 1-800-760-0654. 

Edited November 16, 2021 by davekathy

[esther e]

My TA was on hold for 4 hours today.

 

 

[NutsAboutGolf]

Baffling to why they don't offer a callback option.

[Froufie]

Just now, NutsAboutGolf said:

Baffling to why they don't offer a callback option.

I believe they do - when I to to the website - and click on the phone number/pic on upper right - they show a phone # and an option to 'let us call you'....

[NutsAboutGolf]

1 minute ago, Froufie said:

I believe they do - when I to to the website - and click on the phone number/pic on upper right - they show a phone # and an option to 'let us call you'....

 

That's quite different because you have no idea when they'll call which reportedly can be a different day.  When you call most airlines, they'll offer to call you back and give you a rough eta of like an hour to an hour and 15mins.

[eroller]

19 minutes ago, davekathy said:

I have much better luck with this Captains Club 1-800-760-0654. 

 

I've give it a try.  

[Bo1953]

It took me much longer to get through the promo messages than for a CSR to pick up... LOL

 

bon voyage

[sasset]

I've tried 1-800-760-0654, 1-844-418-6824.They both kick me in to the reservations queue.