doone Posted October 14, 2023 #1 Share Posted October 14, 2023 I know this has been a hot topic, but I have to vent. I have eventually been able to get into the HAL website, but the last 2 days I am unable to get in. Yes, I have cleared my cookies, cache, even switched servers, but still getting log on errors............it seems to be getting worse, not better. We should be able to log into the HAL website and search for whatever we want, but lately it's becoming more and more frustrating. Thanks for letting me vent, hoping HAL is reading these complaints and will soon remedy this frustrating issue.😩 2 Link to comment Share on other sites More sharing options...
Rare ski ww Posted October 14, 2023 #2 Share Posted October 14, 2023 I have had no problems I'm on it every day checking future cruises, excursions, price drops, etc. Link to comment Share on other sites More sharing options...
Genghis Khan Posted October 14, 2023 #3 Share Posted October 14, 2023 Try re-booting 🤭 Link to comment Share on other sites More sharing options...
KAKcruiser Posted October 14, 2023 #4 Share Posted October 14, 2023 I still occasionally get the "bad request" message. Link to comment Share on other sites More sharing options...
dfish Posted October 14, 2023 #5 Share Posted October 14, 2023 I often get the Bad Request message. It doesn't seem to matter which browser I use, which device I use, whether I've rebooted or not, whether I've cleared cookies or caches or not. 7 Link to comment Share on other sites More sharing options...
IBM Sweathog Posted October 14, 2023 #6 Share Posted October 14, 2023 Using the website should be easy and effortless, but the past three days of trying to access the website have been impossible. Yes, I've tried re-booting the computer and using different browsers to no avail. Whoever designed their website hates people. I have had issues in the past trying to access the website, but it has never been this bad. All it does when I click on the website is just spin and spin never accessing the website. Very frustrating when you are trying to plan a 2024 cruise. In a related matter, we just returned from an Alaskan cruise last week and their "Navigator" app gave me and countless others fits. Finally, the kind lady at Guest Services downloaded a newer version of the app. 3 Link to comment Share on other sites More sharing options...
Tbay Posted October 14, 2023 #7 Share Posted October 14, 2023 6 hours ago, doone said: I know this has been a hot topic, but I have to vent. I have eventually been able to get into the HAL website, but the last 2 days I am unable to get in. Yes, I have cleared my cookies, cache, even switched servers, but still getting log on errors............it seems to be getting worse, not better. We should be able to log into the HAL website and search for whatever we want, but lately it's becoming more and more frustrating. I've had the same issues and so has a friend I am cruising with. Very frustrating. 1 Link to comment Share on other sites More sharing options...
WannaSea Posted October 14, 2023 #8 Share Posted October 14, 2023 I'd been doing okay using the website for the last several months and since I got back from my recent cruise the only way I can see anything is in Incognito, not even the public main site. As a programmer myself I'm appalled at the complete lack of development management, testing and version control for this business, whether it's outsourced or not. My sympathies to anyone trying to prepare for an upcoming trip; totally understand the justifiable venting. 4 3 Link to comment Share on other sites More sharing options...
sleepygirl1 Posted October 14, 2023 #9 Share Posted October 14, 2023 I’m having the same issue! Frustrating! Link to comment Share on other sites More sharing options...
Sea Hag Posted October 14, 2023 #10 Share Posted October 14, 2023 1 hour ago, WannaSea said: I'd been doing okay using the website for the last several months and since I got back from my recent cruise the only way I can see anything is in Incognito, not even the public main site. As a programmer myself I'm appalled at the complete lack of development management, testing and version control for this business, whether it's outsourced or not. My sympathies to anyone trying to prepare for an upcoming trip; totally understand the justifiable venting. Very well said. It's unbelievable that a website of a reputable company would be this bad. 1 1 Link to comment Share on other sites More sharing options...
Rare Roz Posted October 14, 2023 #11 Share Posted October 14, 2023 It seems to be worse on the weekends. 2 Link to comment Share on other sites More sharing options...
Cruise Suzy Posted October 14, 2023 #12 Share Posted October 14, 2023 Not disputing your frustrations, but I have been on the Website, checking booked cruises, researching others, etc. for the past 3 days - including just now. Using an older desktop running Windows 10 with Edge and/or Chrome. Link to comment Share on other sites More sharing options...
d&a Delaware Posted October 14, 2023 #13 Share Posted October 14, 2023 (edited) Me too -- fo rat least the past week (probably longer). I am not particularly computer literate, but websites catering to geezers like me (yes, that certainly i9ncludes HAL) usually make logon and basic navigating relatively simple. Not HAL. Not currently. Edited October 14, 2023 by d&a Delaware bumped out of original message by mystery 2 Link to comment Share on other sites More sharing options...
doone Posted October 14, 2023 Author #14 Share Posted October 14, 2023 Thanks, glad I am not alone...... Link to comment Share on other sites More sharing options...
borasue Posted October 14, 2023 #15 Share Posted October 14, 2023 I've given up even trying to log in to HAL on my laptop. DW has no problem getting on so I just use hers. 😉 We both have Macs, but she upgraded her browser to Safari 16.6 while I'm still using Safari 15.0. I'm thinking that could be my culprit. Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted October 14, 2023 #16 Share Posted October 14, 2023 For some reason, in the past I haven't faced as many problems with the site as lately; and by "lately" I mean a couple of months. But it was still manageable. Then, the last few days I've had to follow others' advice and use the incognito version of the browser just to access. 2 Link to comment Share on other sites More sharing options...
cruisedd Posted October 14, 2023 #17 Share Posted October 14, 2023 I know this hasn't worked for everyone, but clearing the browser cookies solved this issue for me. Link to comment Share on other sites More sharing options...
crystalspin Posted October 14, 2023 #18 Share Posted October 14, 2023 16 minutes ago, cruisedd said: I know this hasn't worked for everyone, but clearing the browser cookies solved this issue for me. I think the incognito window does the same thing, without having to enter all of your passwords etc when you go back to non-incognito access to other sites. Link to comment Share on other sites More sharing options...
Lakesregion Posted October 14, 2023 #19 Share Posted October 14, 2023 Have been trying for several days to get on the site but it just hangs in "loading" but does not load. There was a brief notice once that HAL is doing website maintenance and access of accounts may not be possible. No time frame as to days or time of day. Happily my cruise is not until Jan. So no real cruise info needed until early November. Hoepfully they will have the issue fixed by then. Link to comment Share on other sites More sharing options...
Lakesregion Posted October 14, 2023 #20 Share Posted October 14, 2023 32 minutes ago, cruisedd said: I know this hasn't worked for everyone, but clearing the browser cookies solved this issue for me. Where are the browser cookine located and how do you clear them. Not really computer savy for the details beyond the very basics Thanks. Link to comment Share on other sites More sharing options...
Toofarfromthesea Posted October 15, 2023 #21 Share Posted October 15, 2023 8 hours ago, Cruise Suzy said: Not disputing your frustrations, but I have been on the Website, checking booked cruises, researching others, etc. for the past 3 days - including just now. Using an older desktop running Windows 10 with Edge and/or Chrome. That's great for you, but I assure you that the people having problems aren't lying about it. 2 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted October 15, 2023 #22 Share Posted October 15, 2023 (edited) There are multiple threads full of numerous reports of frustrated people (myself included) who all too frequently cannot access either the website or some area of it. And yes, it does seem to be worse on the weekends. And no, clearing cookies/cache, changing browsers, going incognito, using different device (phone, tablet, computer), using different OS, blah, blah, blah, does not resolve the issue for any real length of time. Bottom line, it is an ongoing issue that is costing HAL $$ and frustrating passengers. And is really easily remedied. Please help!! Edited October 15, 2023 by Haljo1935 Typo 4 Link to comment Share on other sites More sharing options...
IAcruising Posted October 15, 2023 #23 Share Posted October 15, 2023 2 hours ago, Lakesregion said: Where are the browser cookine located and how do you clear them. This is not a good sign. Every web browser is different, and it can be difficult to find where this option is. Clearing cookies and cache should be done on regular basis as it can cause problems (like this) and certainly slows down your computer over time. Do have any friends or family that can help you out? Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted October 15, 2023 #24 Share Posted October 15, 2023 Navigator was acting "wonky" so I uninstalled it today - used it yesterday to look up some things for upcoming cruise later this week and it worked fine, but today it was just glitchy. So, with a cruise starting g in 14 days, I decided to re-install it. This is what I just got... Link to comment Share on other sites More sharing options...
Rare broberts Posted October 15, 2023 #25 Share Posted October 15, 2023 3 hours ago, Lakesregion said: Where are the browser cookine located and how do you clear them. Not really computer savy for the details beyond the very basics Thanks. It's easier to open an incognito tab (Chrome), private window (Safari), inprivate window (Edge). Cookie and data clearing procedures are different for each browser. Link to comment Share on other sites More sharing options...
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