Post cruise survey

[WakeView4Us]

I was on the Magic in mid October and never got a post cruise survey. Does Carnival not send these any more?

[HangryGrl]

We didn't receive one either from the cruise we just returned from on 10/29.  A PVP reached out to my husband to give us offers on new cruises.  He told her we never received it and she sent us over the link.  Maybe try calling?

[Butterbean1000]

It's hit or miss for me to receive a survey.  Out of 11 cruises, I probably have only received 5 or 6.

Edited November 8, 2023 by Butterbean1000

[mz-s]

I always get one personally, going back to my first cruise in 2014.

[KyloRen]

I don’t think I’vehad one on my last 7 carnival cruises ( last 14 months) I did get one on my 17d Hawaiian with Princess though 

[ninjacat123]

I usually get my mom's and my husband's survey but not one for me.  I get their surveys because I use my email for their contact.  So I fill out their surveys.  Why don't I get one for me?  IDK🙃

[CruzDayz]

I left the Panorama 11/4/23 and received the survey 11/7/23. It's the same one that they usually send out. Check your spam folder. 

[groundloop]

I've read that approximately 40% of guests get a post-cruise survey.  From my experience I'd think that number is in the ballpark.

[bar1068]

Did a B2B on Mardi Gras a couple of weeks ago. Received surveys for both cruises. 

[Colorado Beach Bum]

I’ve received one for every cruise but DW only gets them about 50% of the time. 

[tonit964]

Off the Panorama 10/28 and got the survey a few days later. 

[Travelling2Some]

I usually get them but they (all the cruise lines) send them out so quickly after debarkation.  We almost always extend our trip after the cruise and the survey has expired by the time we return home.  Wish they would extend the expiration dates on those things!

[Essiesmom]

Off Elation Thursday, survey in email Friday pm.  EM

[Sailor75]

I don't even bother filling them out, it seems like a waste of time; nothing changes with Carnival.

[maxandmolly]

Off the Mardi Gras Saturday, received survey late last night. But I agree, I don’t think they really have an effect. 

[mz-s]

43 minutes ago, Sailor75 said:

I don't even bother filling them out, it seems like a waste of time; nothing changes with Carnival.

 

On the whole - the company will do what it wants to do. Bacation is never going to end for example. But small things, our surveys do have impact - Fun Times are back to being delivered every night for example.

[cruisinpips]

I cannot recall a cruise that we did not recieve a post cruise survey. Both cruises this year we got the email. Not sure what the process is for Carnival, but we always get them. They definitely use those surveys to reward employees you mention, I always friend the great employees on FB and have recieved feedback from the crew that they appreciate the mentioning of them. 

[grimpil]

I have found them in my spam folder

[ninjacat123]

22 hours ago, cruisinpips said:

I cannot recall a cruise that we did not recieve a post cruise survey. Both cruises this year we got the email. Not sure what the process is for Carnival, but we always get them. They definitely use those surveys to reward employees you mention, I always friend the great employees on FB and have recieved feedback from the crew that they appreciate the mentioning of them. 

Me too!  I write down their names in my Notes on my phone so I can commend them to Carnival on their great work on the survey👍

[Travelling2Some]

We cruise on most of the mainstream cruise lines.  Perception is very subjective and things change from year to year.  But my feeling is that Celebrity and Carnival are more responsive to their customers wishes than other lines.  It is the sort of thing you could argue all day long and very based in personal experience, of course.  

[DPTexas]

We have received an email survey after each cruise and have replied to each one.  I keep a note in my phone on names, positions and positive comments during each cruise and use those.  Sometimes I take photos of the staff badges which helps with spelling and positions.  When leaving our last cruise in September, both the room steward and lead MDR staff us to be sure to fill out the survey.  Our room steward told us that recently Carnival starting having the reviews read to the staff and they receive benefits for their names and positive comments mentioned.  Both said it helps when their contracts are up for renewal and will sometimes give them extra time in port or especially for promotion purposes.   It does take effort to remember, but it is a great way to end each cruise.  

[jimbo5544]

Ditto, got one for every single cruise we have been on.  Males me thonk it is an issue in the data in how the Op booked (like email address).

[havanadaydreaming]

Off Venezia Nov 8, havent got a survey here. 

[Honolulu Blue]

On 11/8/2023 at 3:55 PM, basktchic said:

I was on the Magic in mid October and never got a post cruise survey. Does Carnival not send these any more?

I was on the Magic in mid November and I got TWO surveys - one regular one and one from the casino. I have always received a regular survey on my Carnival cruises (lucky me), but this was my first casino survey. I didn't have a lot to say, as I didn't spend much time there.

[jimbo5544]

6 hours ago, Honolulu Blue said:

I was on the Magic in mid November and I got TWO surveys - one regular one and one from the casino. I have always received a regular survey on my Carnival cruises (lucky me), but this was my first casino survey. I didn't have a lot to say, as I didn't spend much time there.

Received a casino survey for our latest as well for first time….not really a gambler, jsut used the diamond free play.