Be patient ... Miami office closing due to storm

CSR staff in other locations will take over but obviously the company will be short staffed for a while. If you don't absolutely need to talk to Captains Club etc. today, give them a few days. This from Future Cruise Staff on board Equinox just now.

Makes total sense with the storm on the way

👍👍👍

I thought they had call centers in other states. Then you just send the call that way.

Am I wrong?

Brenda

I thought they had call centers in other states. Then you just send the call that way.

Am I wrong?

Brenda

"CSR staff in other locations will take over but obviously the company will be short staffed for a while."

First sentence....

When headquarters is closing and you have several ships affected, cruises being delayed/cancelled/diverted it stands to reason that the remaining staff are pulling double duty.

Hope they all stay safe, what a mess this hurricane season has been so far.

Earlier today I spoke with a Captain's Club agent at the call center in Kansas who told me that the offices in Florida will be closed Thursday and a Friday due to evacuations and preparations for the hurricane. Some staff from the Miami offices have been moved to other locations so they can continue to work.

The shoreside Concierge told me via email that she might be delayed in responding to any communication until Saturday, or later, due to the storm.

Hoping for the best for all those in the way of this storm...

I manage a contact center. Even with multiple sites, closure of one has an impact on wait times, sometimes significant.

Thoughts are with those who may be impacted!

Miami is directly in the path of the eye. This is the strongest hurricane ever recorded in the Caribbean. They need to get out of there. Best wishes to them all.

Hope they are all safe. Work can wait.

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We would like to offer wishes for the safety of all Celebrity, Azamara, and Royal Caribbean shoreside staff and their families who live and work in South Florida, and to all those many seafaring crew and staff on the fleet ships.

We have family who reside in South Florida, and the ones who remain there report preparations are well underway for Hurricane Irma.

We left Florida in 2007 after living there 26 years. The last hurricane we had there (Melbourne Beach) was in 2005. This is truly horrible for those poor people there. Hurricane evacuations were the ONLY thing I didn't like about living in Florida.

This is one of 3 possible scenarios. Nothing is definite yet.

Miami is directly in the path of the eye. This is the strongest hurricane ever recorded in the Caribbean. They need to get out of there. Best wishes to them all.

We cruise in just over a week and had not heard from the shore side concierge.

Having seen and heard of the present problems and knowing from here about the office being closed we had decided not to chase up...Our suite requests are fairly minimal, we know the butler will sort us once on board.

Then just now the phone rang...Concierge Edwin sitting in Miami and phoning to find out what drinks etc. we want in our suite. In the present situation never have our requests seemed such trivia....Well done, Celebrity Miami, for still looking after your customers.

Thoughts and prayers with all of you.

This is one of 3 possible scenarios. Nothing is definite yet.

Of course nothing is definite yet. But the path of the eye has been pointing at Miami for days. Since you don't live here, you probably aren't following it as closely as those of us who will be directly affected.

You have my prayers Happy Cruiser

Royal Caribbean is actually using one of its ships to evacuate Miami-based employees.

Royal Caribbean is actually using one of its ships to evacuate Miami-based employees.

Good idea because the highway and gas situation is pretty grim. Good for them!

Yep, this is all we've heard the last 3 days. People going crazy for gas, water, etc. They line up at 7 AM and sit in long lines 4 days out.

I swung by Costco last night at 7:30, no one in line for gas, went into the store, fully stocked and registers empty. Compare this with a line of about 200 people waiting to get in Tuesday morning and a line of about 60 cars trying to get in Wednesday morning. Crazy If people wouldn't panic there would be enough to go around.

And yea, the track is back towards the middle of Florida now but we still have 2 days, anything can happen.

We cruise in just over a week and had not heard from the shore side concierge.

 

Having seen and heard of the present problems and knowing from here about the office being closed we had decided not to chase up...Our suite requests are fairly minimal, we know the butler will sort us once on board.

 

Then just now the phone rang...Concierge Edwin sitting in Miami and phoning to find out what drinks etc. we want in our suite. In the present situation never have our requests seemed such trivia....Well done, Celebrity Miami, for still looking after your customers.

 

Thoughts and prayers with all of you.

I love your posts Chemmo. Always willing to just go with it calmly, and things always work out. A good way to go :)

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Now wondering if it was a wise decision by Miami to have a ship permantly in the Caribbean.

And what about Edge, the only schedules I have seen are Caribbean ones.

Now wondering if it was a wise decision by Miami to have a ship permantly in the Caribbean.

And what about Edge, the only schedules I have seen are Caribbean ones.

But think of all that lucrative Summer trade they would miss without a ship there! It used to really annoy us when I was working (teaching) that my only holiday long enough to enjoy family time in Orlando and then add a cruise on ruled out X because they weren't there! Summer is a popular Caribbean cruise time for many from Europe.

Now wondering if it was a wise decision by Miami to have a ship permantly in the Caribbean.

And what about Edge, the only schedules I have seen are Caribbean ones.

I think the weather has effected more cruises up north for the Canada/ New England itineraries in the last few years than the Caribbean has. Sandy was a disaster in 2012 and that was a rare late season storm.

Now wondering if it was a wise decision by Miami to have a ship permantly in the Caribbean.

And what about Edge, the only schedules I have seen are Caribbean ones.

The only reason this is a big problem with Irma is that it is affecting the embarkation ports in Florida.

Most hurricanes in the Caribbean do not go to Florida. So most cruises during the six month hurricane season sail on schedule. The itinerary may be altered to miss the storm, but the cruise still occurs and passengers have no problem getting to or from the Florida airports involved.