Any compensation for giving your room away?

[MsTabbyKats]

Something's very strange.  We were on the Gem a couple of weeks ago....there was no way every cabin was filled.  I believe it was also the Gem where we had "a noise" which annoyed DH and they changed our cabin, mid cruise, without a fight.

Maybe they are just waiting for "the dust to settle" before they can reassign you.

I'd go very early in the morning to guest services (especially if you're up all night because of noise from above).

[AtlantaCruiser72]

If both rooms are in the same letter code category for sales purposes (OA,OB, O4, OF etc) then no compensation is due as you got the same "grade" of room as what you paid for, location notwithstanding.  Now if the original room was say an OA and the new room is an OB or OF then yes, some form of compensation would be due.

 

Here's a link to NCL's current deck plans & category coding for the Gem : https://www.ncl.com/cruise-ship/gem/deck-plans 

[EllieinNJ]

On our Bermuda Breakaway cruise in September we booked a guarantee balcony and was assigned a cabin deck 8 near front of ship.  Wasn't really happy with that cabin so went to guest services to see if another cabin near the back elevator was available.  They told me to wait until after sailaway.  Unfortunately sailaway didn't happen until 930 pm but when we got back to our cabin after the show there was a message saying our new room was ready and to call.  The manager himself and our steward moved us to deck 10 near the back elevator.

[MsTabbyKats]

3 minutes ago, 1stin71 said:

 

All the "advice" OP has been given, the above is the ONLY one worth some salt. 👌

I believe OP would prefer a different room than compensation.  As I already said....let the dust settle...and then ask to be moved.

[ShelleyQT]

40 minutes ago, AtlantaCruiser72 said:

If both rooms are in the same letter code category for sales purposes (OA,OB, O4, OF etc) then no compensation is due as you got the same "grade" of room as what you paid for, location notwithstanding.  Now if the original room was say an OA and the new room is an OB or OF then yes, some form of compensation would be due.

 

Here's a link to NCL's current deck plans & category coding for the Gem : https://www.ncl.com/cruise-ship/gem/deck-plans 

 

The point that the OP is making is that he paid to be able to choose his room.  He intentionally did not choose a guarantee because he wanted to choose it himself. Assigning him to a different room is essentially turning his cruise into a guarantee.  His point is that if they have to move him to a spot that suits the cruise line rather than to a room of his choice, then they should pay him the difference between a chosen cabin and a guarantee cabin.

 

I don't understand why so many people on here are telling the OP that he should just be satisfied that he has a cabin at all, and that he should just enjoy his cruise without at least requesting a fair deal.  Everyone on this forum is here because we like to anticipate and plan for our cruise.  Naturally it's disappointing to find yourself in a setup that is not as good as what you planned and paid for. 

 

Many people (including me) look forward to peaceful sleep on their cruise, and a room below the casino or above the showroom may make that more difficult.

[AtlantaCruiser72]

@shellyqt When you select a room # at booking the cruise line, per the terms and conditions, has the right to change your room #/location for any reason at any time.  As long as the new room is in the same cabin category they have fulfilled their end of the bargain by providing like accommodation.  The only compensation that would ever be due to the consumer, on any cruise line, for a room #/location change would be if the new rooms is in a lower cabin category that would initially have sold for less money.

 

I'm not saying that the cruise line couldn't do something to try and appease the OP and make for a better consumer experience, but the short and long of it is they are not required to do so if they have given like accommodation (ie same cabin category) that they paid for.

[seaman11]

Yes, I just wanted a room in or near the location i paid for and booked.  I was finally moved 9 hours later to floor 8 mid ship in the same category i was in. There is some movie noise from the shaneens bar area but much better.  

 

I just think if you block my room and move me you should not inconvenience me for it. I never wanted a change or expected anything.  

[seaman11]

1 hour ago, AtlantaCruiser72 said:

@shellyqt When you select a room # at booking the cruise line, per the terms and conditions, has the right to change your room #/location for any reason at any time.  As long as the new room is in the same cabin category they have fulfilled their end of the bargain by providing like accommodation.  The only compensation that would ever be due to the consumer, on any cruise line, for a room #/location change would be if the new rooms is in a lower cabin category that would initially have sold for less money.

 

I'm not saying that the cruise line couldn't do something to try and appease the OP and make for a better consumer experience, but the short and long of it is they are not required to do so if they have given like accommodation (ie same cabin category) that they paid for.

What you are not getting is we could simply pay much less for a guaranteed cabin if ncl was to choose which room you would get.  I think if it happened to you you would feel different.  

[Trimone]

Well that’s a day of your cruise you won’t get back!

People don’t realise you save, plan and look forward to holidays.

It shouldn’t have happened 

Unless you make a fuss this what happens, when I book a hotel, when I arrive I check the room before I accept it, I’ve learned from people in the hospitality business always to do this, you can call me a whatever but it works 

[MsTabbyKats]

8 hours ago, seaman11 said:

What you are not getting is we could simply pay much less for a guaranteed cabin if ncl was to choose which room you would get.  I think if it happened to you you would feel different.  

People are pointing out is....that in the contract....it states that your cabin can be changed, as long as the new cabin is at least equal value....for any reason.  You keep your promotions.  By assigning you a different cabin they didn't owe you anything (read the contract).  Annoying...of course.  But...allowable.

 

However, because of the reduced capacity....for this sailing, it would be no problem moving you.

 

Basically....everyone takes that risk, no matter what category they picked or the price paid.

[susanf31]

None of this makes sense.  If you book a "Guarantee" cabin, they can give you any cabin within the category you booked.

 

But if you pay slightly more to CHOOSE your cabin, and they can STILL move you to any cabin within the category you booked??  If they do that, then they have basically downgraded you to a "guarantee" and you should receive compensation for the price difference.

 

I can't believe they are being like this. The ship is not full.  They moved you from a cabin you paid MORE for so you could choose it to a less desireable cabin. They should be putting you in a suite with a nice ship-board credit for the inconvenience.

 

Actually, I do believe it based on the way NCL treated me when they cancelled our 2020 cruise last year.  This is very poor service on their part.

Edited December 10, 2021 by susanf31

[seaman11]

On 12/10/2021 at 8:45 AM, susanf31 said:

None of this makes sense.  If you book a "Guarantee" cabin, they can give you any cabin within the category you booked.

 

But if you pay slightly more to CHOOSE your cabin, and they can STILL move you to any cabin within the category you booked??  If they do that, then they have basically downgraded you to a "guarantee" and you should receive compensation for the price difference.

 

I can't believe they are being like this. The ship is not full.  They moved you from a cabin you paid MORE for so you could choose it to a less desireable cabin. They should be putting you in a suite with a nice ship-board credit for the inconvenience.

 

Actually, I do believe it based on the way NCL treated me when they cancelled our 2020 cruise last year.  This is very poor service on their part.

Yes exactly this. Then on top the safe in new room was broken took a day to change and today door lock broken not fixed yet.  🔐   aside from this im having a good time and food and bands are good.  👍🏼 not very impressed how ncl handled this though, but making the best of it and got my sea legs back. 

[milolii]

@seaman11 glad you are having  a great time 

[ChiefMateJRK]

On 12/9/2021 at 11:23 PM, Trimone said:

Unless you make a fuss this what happens, when I book a hotel, when I arrive I check the room before I accept it

??  You check the room before you check in?

[misstamster]

4 hours ago, milolii said:

@seaman11 glad you are having  a great time 

Is he????

 

[Trimone]

9 hours ago, ChiefMateJRK said:

??  You check the room before you check in?

Always at check in, it’s surprising how many receptionists alter the original key card to another one when you request this?

Do you think online discount agencies get the best rooms…

[njkate]

What puzzles me is that NCL didn't choose these cabins and block them from being booked from the get go

[seaman11]

Day 4 the guest service manager contacted me. I told him how upset  I was with how his crew handled this and refused to give me his phone extension or email.   I have been upgraded to a blacony suite on the back of the ship.  Yes only 2 more nights but at least he did something.

 

  Depite unpacking  and packing 3 times and not getting my welcome back wine. I am having a good time on board. I dont come to be miserable.   Bermudas weather is wonderful.   Food is good and entertainment very good.  👍🏼 

[fstuff1]

On 12/9/2021 at 6:12 PM, seaman11 said:

5 hours later they said they are waiting for miami to respond to even change the room , nevermind upgrade. No one on board has the power? Unreal the theater is super  loud with base music playing,  there goes any nap.  Kinda dampens the mood.   

interesting... pre-covid i changed my room after the ship sailed. (gem or breakaway)

easy peasy from front desk.

 

i did a last minute gty room ($50/day or less) for impromptu 2nd leg of b2b.

 

it was too close to sailing to change my room for the 1st leg (not GTY) to match the 2nd leg so i dont have to move cabins. (the room for the 1st leg was empty, according to ncl.com mock reservation.)

i was told to change it on board.

 

(or i couldnt change rooms after final payment but can ask on board???)

 

Edited December 12, 2021 by fstuff1

[seaman11]

1 hour ago, fstuff1 said:

interesting... pre-covid i changed my room after the ship sailed. (gem or breakaway)

easy peasy from front desk.

 

i did a last minute gty room ($50/day or less) for impromptu 2nd leg of b2b.

 

it was too close to sailing to change my room for the 1st leg (not GTY) to match the 2nd leg so i dont have to move cabins. (the room for the 1st leg was empty, according to ncl.com mock reservation.)

i was told to change it on board.

 

(or i couldnt change rooms after final payment but can ask on board???)

 

They told me at the port to change it at guest services on board.  My guess is its understaffed now with less cabin stewards and such to get rooms ready or maybe even blocked off some sections.  So not as easy now.  Many ppl i saw upset with the front desk the first few days. 

[seaman11]

Update - i recieved a response email a few weeks later that they are looking into it. No resolution as of yet. Kind of disappointed with NCL. 

[weltek]

On 12/9/2021 at 3:13 PM, goldmom said:

Ask to speak to the Hotel Manager.  Make an appointment if need be.  If your trip has a Meet & Greet go to it and get his business card.  Don't discuss the issue there unless he seems willing, but set up a time to meet.

Also, you can try speaking to the Latitudes Rep at the Cruise Next desk.

Be polite but firm.  Let them know how disappointing this is and that they really should have advised you of the change before you boarded.

Just out of curiousity, which deck was your original cabin on?  Just wondering which deck they are using for any quarrantine.

Good luck

I see it's been resolved, but for others reading this who are unsure what they'd do in this situation: What goldmom said above. All of it. I'd be pissed in your situation, and the Hotel Manager is the appropriate person to talk to. While being firm yet polite,  don't be afraid to tell them that you are bothered that you have also now had to spend a fair amount of your vacation dealing with this. 

I've learned that being part of CC Meet & Greets is a valuable tool when you need it. I did not take enough advantage of it when we witnessed a staff situation years ago in the spa then spent hours with security dealing with reports. And they weren't apologetic or kind. I was irritated that we didn't even get a bottle of wine to say "sorry for the inconvenience on your vacation." I think that was our second cruise we attended a CC Meet & Greet, and we were hesitant to do anything about it. I now have more confidence with the officers and would have no problem asking for their attention if staff have done something crappy to put a black cloud over my vacation.

Edited February 2, 2022 by weltek

[seaman11]

So I finally got a second email almost 2 months later. They see they changed my room so thats that.  

 

Unreal basically gave me a guaranteed room for what i paid plus 1 dinner.  

 

Next step contact cc company to dispute the difference and never travel on NCL again.  What a horrible way to treat repeat guests. Give away my room , spoil at least the first few days of the cruise and not even an obo credit for the difference I paid. 

[seaman11]

So final update,  they decided to give 50 obc each pax for difference in price of guarantee they gave me instead.  Which i wont use since in done with NCL.  Smh

[MoCruiseFan]

NEVER MIND

 

Edited February 22, 2022 by MoCruiseFan