Princess After Cruise Survey

[C & C Love to Cruise]

It has been a week now after our cruise and usually I would have gotten a survey from Princess rating our cruise.  Nothing yet.  Everyone was great, so really wanted to let Princess know how happy we were.  Do yo know how I can get a survey?  

[kitty2264]

It been a week for us as well after disembarking the Enchanted. We did not receive a survey either.  I wrote an email to Princess to inquire but have not received a response.

[nocl]

Usually they send them on disembarkation day.  I got my last one before I even left ship.

 

Are you certain hat they did not go to your spam file?

[Princess Cruises Fann]

I would check your spam filter. That’s where it went after my August Alaska cruise on the Majestic. 

[MISTER 67]

1 hour ago, C & C Love to Cruise said:

It has been a week now after our cruise and usually I would have gotten a survey from Princess rating our cruise.  Nothing yet.  Everyone was great, so really wanted to let Princess know how happy we were.  Do yo know how I can get a survey?  

Strange, we sailed on Caribbean Princess on 11/28 and again on 12/19 and the survey popped up on my phone right before we did the early walkoff.

 

 

[merryjewelhound]

I got off the Emerald 12/19. I got my survey the same day. My husband never has gotten his. We also had excellent service. 

[Upper Bob]

We got off the Enchanted a week ago and have received an initial survey email, as well as another reminder.

[cltnccruisers]

We had ours within 24 hours of disembarking Sky.  I hope they actually read the comments.

[C & C Love to Cruise]

Checked spam, nothing there.  Husband never received one either.  🤕

[Mike07]

HAL and Princess both had their surveys in my inbox prior to disembarkation, if memory serves. 

[highflyingrealtor]

Yep, check spam. Never had it go there before but off the Regal on Turkey day and just saw it today in my spam folder.

[MJC]

We cruised Nov. 28 and Jan. 30 and neither of us got a survey for either cruise. Disappointing as there were some standout crew we would have liked to give a shout out. Does it come in the app? by email? We didn't get anything.

 

 

[CruisinCouple2010]

We sailed the Enchanted Princess both in November and December and survey was in our email inbox before we disembarked the ship. Personally I think the survey is way too long. Needs to be shortened in my opinion.

[MissP22]

It's a good place to mention the elimination of loyalty OBC. 

[geoherb]

I just filled mine out for my cruise that ended today. I was expecting to be able to rate the shore excursions I took. It let me give a general rating about my shore excursions, but not to rate them and comment on them individually.

[Kmkub]

So, hm.

 

I never got one, so I had my husband check. He got one on 2/2 and one on 2/7 for our 1/29 disembark date. Both say expires in two weeks.

 

Both are expired, already.
 

How can I provide feedback on this cruise? Grrr.

Edited February 13, 2022 by Kmkub

[kiwimum]

2 hours ago, geoherb said:

I just filled mine out for my cruise that ended today. I was expecting to be able to rate the shore excursions I took. It let me give a general rating about my shore excursions, but not to rate them and comment on them individually.

I have received a separate survey regarding excursions.  May take a week or so.

[Ombud]

3 hours ago, Kmkub said:

How can I provide feedback on this cruise?

Survey is too long so I just send my opinion to customer support through the website. 

[caribill]

3 hours ago, Kmkub said:

How can I provide feedback on this cruise? Grrr.

 

Send an E-mail with your comments to Customer Relations at Princess.

 

Or fill out the support request at the bottom of https://book.princess.com/captaincircle/customerCare.page

[MissP22]

7 minutes ago, caribill said:

 

Send an E-mail with your comments to Customer Relations at Princess.

 

Or fill out the support request at the bottom of https://book.princess.com/captaincircle/customerCare.page

✔️ That sounds like the best bet.

They always send our surveys immediately during B2B2B cruises & we never have the opportunity to complete them because were still on the ship at that time. 

[pkpon]

Make sure you have the box ticked in your Princess personal account to receive the Princess merchandising emails.

 

If it is not ticked you will not receive the after cruise survey.

 

 

Edited February 13, 2022 by pkpon

[MissP22]

2 minutes ago, pkpon said:

Make sure you have the box ticked in your Princess personal account to receive the Princess merchandising emails.

 

If it is not ticked you will not receive the after cruise survey.

 

 

I didn't know about that one. 

Of course now I'll be receiving tons of other offers as well. 

I'll have to remember to switch it on and off as needed.