Quantum - Can we have a Glacier Cruise WITHOUT the Glaciers?

[Eddie Wilson]

Anyone heard of new issues with Quantum of the Seas.

 

Seems today our 7 night Alaska GLACIER CRUISE no longer lists Endicott Arm Dawes Glaciers and Juneau (Mendenhall) on the itinerary.

 

They were there yesterday?  Poof?  Gone.   

 

Replaced with Sea Days.

 

I would imagine most people who booked the GLACIER Cruise may not be happy to delete the GLACIERS?

 

Eddie 

Edited April 12, 2023 by Eddie Wilson
spelling

[scoodogg]

I just noticed the same on our May 22nd cruise.  Could they have really dropped Juneau and Endicott Arm?

[Dewaldcruiser]

Same thing on June 12th cruise.  Right now, Royal is still selling this and other cruises with Endicott Arm and Juneau included.  At least on the June 12th cruise, Royal is still selling Juneau excursions.  Kind of hard to really know what is going on.

Edited April 12, 2023 by Dewaldcruiser

[SunnyMer]

Same for our July cruise. It’s completely disappeared from the app, but still listed in the online cruise planner. However, if I try to “reserve” one of the Juneau excursions online, I’m getting a sorry we’re revamping our excursions message… 

[time4u2go]

I would be REALLY upset.  I'm glad to have cruised Alaska on Princess.

[dunrobbin]

1 hour ago, Eddie Wilson said:

Anyone heard of new issues with Quantum of the Seas.

 

Seems today our 7 night Alaska GLACIER CRUISE no longer lists Endicott Arm Dawes Glaciers and Juneau (Mendenhall) on the itinerary.

 

They were there yesterday?  Poof?  Gone.   

 

Replaced with Sea Days.

 

I would imagine most people who booked the GLACIER Cruise may not be happy to delete the GLACIERS?

 

Eddie 

Any news on this?

[atxcarter]

52 minutes ago, SunnyMer said:

Same for our July cruise. It’s completely disappeared from the app, but still listed in the online cruise planner. However, if I try to “reserve” one of the Juneau excursions online, I’m getting a sorry we’re revamping our excursions message… 

Same for me on our Ovation sailing departing June 2nd...

[chazzinator8]

Nothing has changed so far on my Ovation cruise on 5/11/23. Juneau is still listed as Day 4 on both the website and app.

[bgoff60]

Maybe the RCCL IT crew is at it again!  🙄

[Woodmnky]

Just checked and this is the same for our May 15, 2023 Quantum cruise.

[mil76]

Juneau gone from Ovation Sept 8.

[chazzinator8]

17 minutes ago, bgoff60 said:

Maybe the RCCL IT crew is at it again!  🙄

 

That makes the most sense, I can't see both ships having engine issues at the same time. Juneau still showing up on web and app for my sailing. 

[amshowers]

Wow!  Saw the title of this thread and had to check my July 10th cruise and poof glaciers and Juneau gone!  This is crazy!  We had a whale watching excursion in Juneau and if I don't get to see whales and glaciers why am I going on a cruise to Alaska?!

[The Fun Researcher]

My goodness this better be an error.  We have a "once in a lifetime" cruise on July 10th with 16 extended family members across three generations in 6 balcony cabins.

 

Seeing as this is affecting more than 1 ship, I'm guessing it's an IT error and not panicking yet.

[Ferry_Watcher]

I seem to remember that there were difficulties with the Quantum and glacier visits last season ('22) as well, but I thought it was due to the pulsation/engine problems. 

[MeHeartCruising]

I have found that the App can't seem to handle it when they set up the cruises to do 2 locations on the same day.  My Mediterranean cruise was fine in the app until they changed our arrival time in Kotor to be 1:00.  Royal notified us about this change.  To make it sound like a good thing, they added "Sailing Exciting Kotor Bay" (or something like that) in the morning.  Well, that broke everything in the App.  I see both of these things on the website.  But the App shows no hints that we will even visit Kotor that day.  It shows a Sea Day.   

 

It took them a while to update the Kotor excursions to reflect afternoon times.  But in that process, they've done something so that you can't book them at all on the website.  You can see the excursions, but you can't click the button that adds it to your Cart.  And the App shows no excursions for that day.  Because we are "at sea", I assume. 

 

If you can see it on the website, but not on the app.  I suspect your missing glacier problem is somehow related to this type of situation.

 

I guess I'll ask, how did they previously show 2 destinations on one day in the app?

Edited April 12, 2023 by MeHeartCruising

[LunarGirl25]

Gone from my Quantum august cruise as seen from web browser. Very interested to see what happens with this... hopefully they'll magically re-appear tomorrow!

[loungelady55]

Same with the trip on September 4

[woostercruise]

I sure hope this is an IT issue, a 7 day cruise with 2 1/2 (Victoria in the evening) ports would be very disappointing. There were only 3 ships even in port in Juneau for the May 22 cruise.

[lenquixote66]

5 hours ago, Eddie Wilson said:

Anyone heard of new issues with Quantum of the Seas.

 

Seems today our 7 night Alaska GLACIER CRUISE no longer lists Endicott Arm Dawes Glaciers and Juneau (Mendenhall) on the itinerary.

 

They were there yesterday?  Poof?  Gone.   

 

Replaced with Sea Days.

 

I would imagine most people who booked the GLACIER Cruise may not be happy to delete the GLACIERS?

 

Eddie 

I walked on glaciers.There is nothing like it.

[The Fun Researcher]

cruisemapper.com still shows us as being there as planned

[Tree_skier]

They are still being sold with Juneau and the Glaciers included on the itinerary...  My guess is an IT screw up

[SteelCityCruiser10]

Radiance June 9 We had Skagway and Haines scheduled on the same day now Skagway is missing.

 

Juneau is unchanged.
 

 Both glacier “cruising” days for hubbard glacier and inside passage are listed as “At sea” but i think that’s how it always was listed.

Edited April 12, 2023 by SteelCityCruiser10

[Brianr70]

FYI Juneau etc still showing on Shipmate app 

[paradise4me]

Mine were dropped on the Quantum for June 12 but they never sent an email with a change of ports or anything. I thought they used to advise if there were any changes to the itinerary so I am hopeful it is just a glitch.