bUU Posted June 17, 2018 #101 Share Posted June 17, 2018 Disappointment and upset are two different things.......This. This message may have been entered via voice recognition. Please excuse any typos. Link to comment Share on other sites More sharing options...
weluvcruising9804 Posted June 17, 2018 #102 Share Posted June 17, 2018 Disappointment and upset are two different things....... Sent from my iPad using Forums My point is it's hard to believe that anyone wouldn't be upset, disappointed, angry, whatever word you want to use, especially when you've been planning a trip for two years as the poster above stated. Sometimes people just need to vent. As long as the OP doesn't take it out on the crew members or other passengers, she is not wrong to be upset According to her updated post, she was looking forward to the cruise and everything was good. Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted June 17, 2018 #103 Share Posted June 17, 2018 My point is it's hard to believe that anyone wouldn't be upset, disappointed, angry, whatever word you want to use, especially when you've been planning a trip for two years as the poster above stated. Sometimes people just need to vent. As long as the OP doesn't take it out on the crew members or other passengers, she is not wrong to be upset According to her updated post, she was looking forward to the cruise and everything was good. Then all is well. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
airlink diva Posted June 17, 2018 #104 Share Posted June 17, 2018 I can understand the frustration of port changed on a sailing. When the swine flu issue hit a couple years ago,was set to sail to Cozumel and Costa Maya. Was really looking forward to Costa Maya when a day prior not only changed to no Mexican ports,but to Nassau, Freeport, and Key West and from 5 to 7 days. Some folks didn't find out until at the port. It was a madhouse,especially for those who either flew in or may had limited vacation. I normal have no issues with a port,but Freeport is one where I tell folks stay on the ship. Nassau is ok and Key West really wasn't on the radar. We were not offered any box for the change if sailing,those who couldn't was offered the chance to rebook. This cruise end up being one of my better ones. First I had excellent tabletmate who still years later we keep in regular touch. Key West was fun,I got a map and walked around and had fun,especially at the pirates museum. Nassau ended up being a great beach day and Freeport did a glassboat tour that was ok. Overall was a great cruise,while not happy just adjust and try to enjoy Link to comment Share on other sites More sharing options...
adpilove Posted June 17, 2018 #105 Share Posted June 17, 2018 I haven’t read all the replies but I have read most. And sadly no one considered the REAL issue why the port was cancelled. Due to someone’s life being in jeopardy, a MAJOR medical emergency, the Magic had to make a stop. That’s what delayed everything. Carnival isn’t to blame! And you can’t blame the ill patient either. For God sakes, this stuff happens. Would you all be saying these things if a child had fallen ill or if you knew the patient? I was on the Magic this past week. Carnival did everything possible to not only assist this family but then had to accommodate all of us that were “inconvenienced”. Geez, take a step back and do some reflecting. You’re still on vacation while others are having to reschedule flights, shuttles, pet sitters, and one family is now having to fly out of Cozumel with their loved one at their expense. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
watermelonqueen99 Posted June 17, 2018 #106 Share Posted June 17, 2018 Not much sympathy here. Conventional wisdom has always been 'don't book a cruise for a particular port'. Ship happens. St. thomas is the ports furthest out so the most obvious to scrap. Relax. You will be on a cruise. EM So much this! If your heart is set on a specific port, BOOK A LAND VACATION THERE! It is NOT Carnival's fault. You are essentially sailing ON A MACHINE and machines break down or encounter problems. Fellow passengers can fall gravely ill and need medical treatment that the ship can't provide. Read your cruise contract. You acknowledge that the itinerary can change at any time, and that you are entitled to nothing. These people kill me who agree to the terms of the contract, then throw a fit when something happens. It's disappointing, yes, been there. We had a complete itinerary change because of a hurricane, but we knew we were taking that risk. Ended up being our favorite cruise yet. If you aren't someone who can roll with the punches, cruising is NOT for you. Link to comment Share on other sites More sharing options...
E@syPe@zy Posted June 17, 2018 #107 Share Posted June 17, 2018 I haven’t read all the replies but I have read most. And sadly no one considered the REAL issue why the port was cancelled. Due to someone’s life being in jeopardy, a MAJOR medical emergency, the Magic had to make a stop. That’s what delayed everything. Carnival isn’t to blame! And you can’t blame the ill patient either. For God sakes, this stuff happens. Would you all be saying these things if a child had fallen ill or if you knew the patient? I was on the Magic this past week. Carnival did everything possible to not only assist this family but then had to accommodate all of us that were “inconvenienced”. Geez, take a step back and do some reflecting. You’re still on vacation while others are having to reschedule flights, shuttles, pet sitters, and one family is now having to fly out of Cozumel with their loved one at their expense. Sent from my iPhone using Forums Thank You. It's all about perspective. And understanding that there is someone or a whole lot of someones that only wish that missing a port was there only problem. And to the poster that lost her husband....my heart goes out to you. You have my deepest condolences. Link to comment Share on other sites More sharing options...
riclop Posted June 17, 2018 #108 Share Posted June 17, 2018 Unbelievable . Instead of cancelling throw away ports like San Juan or Grand Turk, they cancel St Thomas, which is the only reason we picked this cruise. Here is the email URGENT UPDATE. CARNIVAL MAGIC JUNE 16, 2018 Dear Carnival Magic Guests, I am back with an important update on our arrival time in Port Canaveral. Although we did our best to make up for lost time, yesterday evening, we encountered an issue impacting our maximum cruising speed. Consequently, we will now be alongside in the early afternoon. While our team completes the necessary work, we will be unable to sustain the required speed to deliver a four port itinerary. Consequently, we will need to cancel our call in St. Thomas. We know how much you were looking forward to your visit to this port of call and sincerely apologize for this unexpected change. A 50 USD, per person, onboard credit will be posted to your Sail & Sign account. Additionally, any pre-purchased shore excursions for St. Thomas, and corresponding government fees and taxes, will be refunded to your onboard account. A letter with full itinerary details will be provided at check-in. Please disregard your Arrival Appointment and plan to arrive at the cruise terminal between 3:00 PM and 6:00 PM. In preparation for departure, all guests must be on board by 6:00 PM. A 15 USD, per person, credit will be posted to your Sail & Sign account so you can enjoy lunch on us today. Once again, we apologize for this disruption and assure you our team will do everything possible to deliver an exceptional vacation experience. We thank you for your understanding and look forward to welcoming you on board for a fun and memorable cruise. Sincerely, Denese WaitersForums Take a land vacation. Link to comment Share on other sites More sharing options...
LuckyZ Posted June 17, 2018 Author #109 Share Posted June 17, 2018 OP here So we are now into our first day . Let me give you my latest thoughts and experiences so far 1) first day (embark) was mostly awful given we had to leave the hotel and get to the port and wait about 3 hours to board. We got onboard by about 4pm. We hunted down our own luggage so that wasn’t an issue. Keys had an issue and had to do to Guest Services 4 Times and still having issues . Dinner was open seating. Went at 8:15 and it was a zoo. Some stuck it out and we’re done by 11pm. Decided to eat on Lido (Meatball sandwich was cold). Cabin Steward is great. Band near Alchemy very good. Alcohol was flowing last night so people’s attitudes were in check. 2) so day 1 was not great but next 2 days are at sea. So hopefully better days ahead 3) We did book this week with a specific port in mind (St Thomas) so still bummed. More to follow on this issue upon our return. The rest of the itinerary got moved around as well which messes things up for people with Private excursions . 4) ship is moving at a very slow pace which tells me there are issues with the propulsion of the ship. I have no idea if the stop in Cozumel by the last cruise was really medical or mechanical related. People posting sympathy notes but they have no idea if that is really why the ship stopped in Cozumel 5) we are making the best of it and will enjoy the rest of our cruise (despite disappointment about St Thomas) Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
jordanaire Posted June 17, 2018 #110 Share Posted June 17, 2018 So you waited 2 years for this cruise and weren't the least bit upset? Hard to believe. Even the most patient and understanding person would have felt some disappointment.I didn't lie when I posted this! I have been an industrial repairman for over 40+ years and know that ALL machines will breakdown...even cruise ships. Yes...we were disappointed when our cruise was canceled, but we sure didn't have a "ship fit" like many others here on these boards. Hard to believe, huh? Well maybe I'm more of an optimist than you are when it comes to life in general! Sent from my LG-LS993 using Forums mobile app Link to comment Share on other sites More sharing options...
Hoosierpop Posted June 17, 2018 #111 Share Posted June 17, 2018 OP here4) ship is moving at a very slow pace which tells me there are issues with the propulsion of the ship. I have no idea if the stop in Cozumel by the last cruise was really medical or mechanical related. People posting sympathy notes but they have no idea if that is really why the ship stopped in Cozumel Sent from my iPhone using Forums Yeah, I’m sure Carnival was lying when they told people last week that they had to stop in Cozumel for a medical reason. And then felt guilty about lying so confessed to you in their email that they were having mechanical issues. No way it was both a medical and mechanical issue, right? I’m guessing you spend a lot of time at guest services wherever you go. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
sammee Posted June 17, 2018 #112 Share Posted June 17, 2018 I haven't been to St. Thomas or San Juan yet, but would love to. You just never know what is going to happen. People need to realize when the itinerary needs to be changed, it doesn't go by what's popular or what the "cash cow" is, as somebody posted about Grand Turk. Time, Distrance, Fuel, Safety & Port availability to dock are the factors. We lost Grand Turk on Pride May 13. People were all trying to be the "ship navigator". Nobody gave a rat's behind that somebody died trying to meet the coast gruard 300 miles off course, but they all knew how to steer the ship. Yeah it sucks when you lose a cruise, but the changes are not about "you" or "me", they are about "everyone". Link to comment Share on other sites More sharing options...
LuckyZ Posted June 17, 2018 Author #113 Share Posted June 17, 2018 Yeah, I’m sure Carnival was lying when they told people last week that they had to stop in Cozumel for a medical reason. And then felt guilty about lying so confessed to you in their email that they were having mechanical issues. No way it was both a medical and mechanical issue, right? I’m guessing you spend a lot of time at guest services wherever you go. Sent from my iPad using Forums OMG what are you implying ? Actually we never spend time at guest services but when you have key issues that they can’t solve after 4 tries , doesn’t that see odd ? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted June 17, 2018 #114 Share Posted June 17, 2018 OMG what are you implying ? Actually we never spend time at guest services but when you have key issues that they can’t solve after 4 tries , doesn’t that see odd ? Sent from my iPhone using Forums How about the whole first paragraph of your post? Why would they lie? It is all about attitude. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted June 17, 2018 #115 Share Posted June 17, 2018 Relax, take a breath, go enjoy your cruise Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Hoosierpop Posted June 17, 2018 #116 Share Posted June 17, 2018 OMG what are you implying ? Actually we never spend time at guest services but when you have key issues that they can’t solve after 4 tries , doesn’t that see odd ? Sent from my iPhone using Forums Yes, that is odd. I’m implying that you seem to look for the problem in things. Yes, it sucks that you don’t get to go to St. Thomas. And I’m sure it was a madhouse on this ship last night. But you are on vacation yet you think it’s important enough to come here and vent about how the issue isn’t over even when you return, your meatball sandwich was cold, worrying about other people with private excursions, complaining about your room key, and calling into question the reason people were concerned about the person with the medical issue last week. You recreate how you want to. I’d rather just have a great time in the Caribbean. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
bUU Posted June 17, 2018 #117 Share Posted June 17, 2018 I’m implying that you seem to look for the problem in things. I think that that is human nature, and is more directly prompted in people, these days, by changes in society that have tweaked the general attitude and tendencies of people in society. That's not the say that doing so is a good thing. It's definitely not. The approaches you and others suggest - be prepared; expect the unexpected and even the disappointing; don't let disappointing things govern your attitude; go with the flow, especially when no one broke an explicit promise to you; etc. - these are part of the recipe for having excellent vacations. Link to comment Share on other sites More sharing options...
jerseyjjs Posted June 17, 2018 #118 Share Posted June 17, 2018 OMG what are you implying ? Actually we never spend time at guest services but when you have key issues that they can’t solve after 4 tries , doesn’t that see odd ? Sent from my iPhone using Forums BTW, did your "secret" method of sneaking into your cabin before everyone else work again? Link to comment Share on other sites More sharing options...
LuckyZ Posted June 17, 2018 Author #119 Share Posted June 17, 2018 (edited) Actually didn’t need to as we were able to go to our rooms directly upon boarding the ship. My guess is that people had to vacate their rooms this morning and the staff had their normal time to clean the rooms. No complaints BTW can’t believe the replies so far. No sympathy at all. This is a forum to exchange thoughts and opinions. All everyone seems to want to hear is the good stuff. But I’m giving facts of what went on yesterday as well as how I feel on how it’s going. If only good stuff is what you want, please don’t look at Cruise Critic . I’ve gotten a lot of good advice from people that post their experiences (even bad). Sent from my iPhone using Forums Edited June 17, 2018 by LuckyZ Link to comment Share on other sites More sharing options...
TTBATS Posted June 17, 2018 #120 Share Posted June 17, 2018 btw can’t believe the replies so far. No sympathy at all. oh luckyz, you have our undying sympathy and we alllll hope everything turns around for you :') Link to comment Share on other sites More sharing options...
Micahs Grandad Posted June 17, 2018 #121 Share Posted June 17, 2018 OP sorry you are not having a perfect cruise but experienced cruisers have all missed ports they wanted to see. 40 plus as we have lost a bunch but book another cruise to go back. Link to comment Share on other sites More sharing options...
evandbob Posted June 17, 2018 #122 Share Posted June 17, 2018 Maybe sympathy for the cruiser with the medical emergency is in order? Perhaps empathy for the crew who had to deal with irate guests? And yes, I'm sorry the next cruise had to be altered, but I do understand that ship happens. Link to comment Share on other sites More sharing options...
b4cruze Posted June 17, 2018 #123 Share Posted June 17, 2018 OP hereSo we are now into our first day . Let me give you my latest thoughts and experiences so far 1) first day (embark) was mostly awful given we had to leave the hotel and get to the port and wait about 3 hours to board. We got onboard by about 4pm. We hunted down our own luggage so that wasn’t an issue. Keys had an issue and had to do to Guest Services 4 Times and still having issues . Dinner was open seating. Went at 8:15 and it was a zoo. Some stuck it out and we’re done by 11pm. Decided to eat on Lido (Meatball sandwich was cold). Cabin Steward is great. Band near Alchemy very good. Alcohol was flowing last night so people’s attitudes were in check. 2) so day 1 was not great but next 2 days are at sea. So hopefully better days ahead 3) We did book this week with a specific port in mind (St Thomas) so still bummed. More to follow on this issue upon our return. The rest of the itinerary got moved around as well which messes things up for people with Private excursions . 4) ship is moving at a very slow pace which tells me there are issues with the propulsion of the ship. I have no idea if the stop in Cozumel by the last cruise was really medical or mechanical related. People posting sympathy notes but they have no idea if that is really why the ship stopped in Cozumel 5) we are making the best of it and will enjoy the rest of our cruise (despite disappointment about St Thomas) Sent from my iPhone using Forums I was on the ship - it was a medical emergency--I saw the ambulance/doctor arrive and then return with patient leave several hours later. The mechanical issue with ship speed happened in in the middle of the night, and we were not told until 8am. All the staff were excellent. Many went without breaks to clean up and gear up for new passengers. The stress on the employees was huge!!! I hope you have a great cruise.....be extra nice to the staff! They deserve a few smiles! Link to comment Share on other sites More sharing options...
Palmetto Pilot Posted June 17, 2018 #124 Share Posted June 17, 2018 Maybe sympathy for the cruiser with the medical emergency is in order? Perhaps empathy for the crew who had to deal with irate guests? And yes, I'm sorry the next cruise had to be altered, but I do understand that ship happens. It sounds like the medical emergency was not the issue. The issue was the mechanical problem limiting the ships speed.... hopefully that will be fixed soon and it’s not a serious issue. Link to comment Share on other sites More sharing options...
cruizinisthebest Posted June 17, 2018 #125 Share Posted June 17, 2018 While I understand people being disappointed in a missed port, I honestly don’t get the anger coming through on these posts. There was a medical emergency...have some compassion for the person and their family. Mechanical issues happens on all lines...it can be a pain in the rear but it happens!! If you sail long enough you are going to run into hiccups along the way. If you can’t handle the disappointment maybe you should rethink this type of vacation. We once had an entire cruise cancelled after a day and a half of waiting in Tampa because they couldn’t bring the ship in due to fog!! What did we do?? We drove back home, filed trip insurance and rebooked the same cruise for two months later. Sure we were disappointed but we accepted it as “things happen”..... Perfect post. Ranting and raving and throwing temper tantrums is unhelpful and misguided. Ports are missed. Period point blank. Understandable to be disappointed, but insulting the other ports and not appreciating how Carnival did accommodate with OBC, a formal apology, and another port is being totally ungrateful. They didn't have to offer anything. Put things in perspective. No port on a cruise is guaranteed and it's a major pain for the ship when it has to alter itineraries. Sent from my SM-G930T using Tapatalk Link to comment Share on other sites More sharing options...
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