chickadee1 Posted June 10, 2018 #1 Share Posted June 10, 2018 We got $150 OBC which was used for Excursions - all used up. $400 from TA -should be refunded $180 for change from Skagway train to bus. We spend about $180 and are still owed $400 from TA OBC. We landed 6/2/18 and started land cruise where nothing is charged to our account. When should we expect the approx. $400 to be returned to our credit card? I saw on account on ship that the $400 is refundable but never got a printed account from Princess! When does this refund show up on CC? Link to comment Share on other sites More sharing options...
Easyrider949 Posted June 10, 2018 #2 Share Posted June 10, 2018 Any refundable OBC will be sent to your address of record in about 2-3 weeks via a check from a third party processor. Link to comment Share on other sites More sharing options...
JF - retired RRT Posted June 10, 2018 #3 Share Posted June 10, 2018 Any refundable OBC will be sent to your address of record in about 2-3 weeks via a check from a third party processor. Watch your junk mail closely. The "envelope" is the kind that comes with the phony checks (you know...buy our whatever and this check is worth $XXX). Tear off sides and top, inside is the check. BTW: did your folio on the last day show a refundable balance? Usually, TA OBC isn't refundable. The OBC we get from our TA has never been refundable.:( But we find a way to get it.;p Link to comment Share on other sites More sharing options...
jrzebird Posted June 10, 2018 #4 Share Posted June 10, 2018 We got $150 OBC which was used for Excursions - all used up. $400 from TA -should be refunded $180 for change from Skagway train to bus. We spend about $180 and are still owed $400 from TA OBC. We landed 6/2/18 and started land cruise where nothing is charged to our account. When should we expect the approx. $400 to be returned to our credit card? I saw on account on ship that the $400 is refundable but never got a printed account from Princess! When does this refund show up on CC? Oops [emoji51] Link to comment Share on other sites More sharing options...
moki'smommy Posted June 10, 2018 #5 Share Posted June 10, 2018 Our refund showed up in about 2 1/2 weeks by check. It will NOT go to your credit card. It comes in a plain white envelope so that if you don't look carefully you could mistake it for junk mail. Link to comment Share on other sites More sharing options...
jrzebird Posted June 10, 2018 #6 Share Posted June 10, 2018 Oops [emoji51] I’m not an expert on OBC but I really thought that was not a refundable item. You didn’t pay for it out of pocket so why would you be entitled to it? I’ve received OBC that was credited to my next cruise but never cash in hand. The only time I received a check after the cruise was when the tv didn’t work. This was a credit given by Princess not an OBC. Someone please explain when an OBC is refundable? The TA would be more entitled to it than I would, imho. Link to comment Share on other sites More sharing options...
Rare Coral Posted June 10, 2018 #7 Share Posted June 10, 2018 Usually, TA OBC isn't refundable. The OBC we get from our TA has never been refundable.:( But we find a way to get it.;p If the TA money is part of a group amenity, it is not refundable. If it is a rebate of commission, it is refundable. I personally prefer to book with a TA who discount off of the cost of the cruise at final payment so I don't need to wait for a check to return. Link to comment Share on other sites More sharing options...
Kartgv Posted June 11, 2018 #8 Share Posted June 11, 2018 Onboard credit from our TA (usually 8-10% of the cruise base price) is refundable and we've gotten sizeable refunds twice. As other have said, a check comes to your home address between 2-4 weeks after the end of your cruise. Link to comment Share on other sites More sharing options...
wheezedr Posted June 11, 2018 #9 Share Posted June 11, 2018 As others have said, watch and open all your envelopes. There will be nothing regarding Princess on the envelope containing your refund check. Link to comment Share on other sites More sharing options...
billco Posted June 11, 2018 #10 Share Posted June 11, 2018 Our cruise on the Diamond Princess ended on April 13, 2018. We had $677.59 AUD refundable OBC. We received a check in the mail for $511.44 USD ***** June 4, 2018. Coincidentally, I had called Princess that morning and was told the refund could take from 4 to 8 business weeks, so they were within the worry cutoff. Link to comment Share on other sites More sharing options...
billco Posted June 11, 2018 #11 Share Posted June 11, 2018 I’m not an expert on OBC but I really thought that was not a refundable item. You didn’t pay for it out of pocket so why would you be entitled to it? I’ve received OBC that was credited to my next cruise but never cash in hand. The only time I received a check after the cruise was when the tv didn’t work. This was a credit given by Princess not an OBC. Someone please explain when an OBC is refundable? The TA would be more entitled to it than I would, imho.Military Credit is the only Princess credit I know of that is refundable, other than the tv type (goodwill) credit. However, on my last cruise I did get some refundable credit from my TA. I believe that was due to my transferring the booking to a new TA and her promise to make the transfer no cost. Link to comment Share on other sites More sharing options...
riclop Posted June 11, 2018 #12 Share Posted June 11, 2018 We got $150 OBC which was used for Excursions - all used up.$400 from TA -should be refunded $180 for change from Skagway train to bus. We spend about $180 and are still owed $400 from TA OBC. We landed 6/2/18 and started land cruise where nothing is charged to our account. When should we expect the approx. $400 to be returned to our credit card? I saw on account on ship that the $400 is refundable but never got a printed account from Princess! When does this refund show up on CC? You will get a check in the mail. Link to comment Share on other sites More sharing options...
chickadee1 Posted June 11, 2018 Author #13 Share Posted June 11, 2018 Thank you all for your response! The folio(which we were never given at disembarkation) did show "refundable" for the $400 and it was from TA and was really ours! I will definitely check the mail every day! We opened all of the junk mail that arrived while we were gone but never got any checks exc. for $2. from auto insurance. I did call Princess to get a copy of the folio and they are supposed to email it to me in 2 business days - which means by Tuesday, 6/12. I will not let it go! Previously on RCI, refundable OBC was put back on CC right away! Thanks for all of your quick responses! Link to comment Share on other sites More sharing options...
caribill Posted June 11, 2018 #14 Share Posted June 11, 2018 Military Credit is the only Princess credit I know of that is refundable, other than the tv type (goodwill) credit. However, on my last cruise I did get some refundable credit from my TA. I believe that was due to my transferring the booking to a new TA and her promise to make the transfer no cost. Loyalty OBC is also refundable. Link to comment Share on other sites More sharing options...
casofilia Posted June 11, 2018 #15 Share Posted June 11, 2018 In general if you paid it then anything that is OBC is refundable. If you were given the OBC it is non-refundable. But it actually depends on the wording of the OBC. Link to comment Share on other sites More sharing options...
chickadee1 Posted June 11, 2018 Author #16 Share Posted June 11, 2018 Still haven't gotten a copy of folio that we did not receive onboard. I will contact TA if we do not get $$$ as they paid it and it was refundable. Would have used it up if it weren't - I don't know how but we would have figured something out! We are not great shoppers of overpriced goods!! We weren't trying to save it, just got bunch of credit due to train not running at Skagway and couldn't spend it all! Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted June 11, 2018 #17 Share Posted June 11, 2018 In the past, Princess has “forgotten” to reimburse us for refundable OBC, and a phone call after two months or so was required to get a check. Link to comment Share on other sites More sharing options...
nukesubsailor Posted June 11, 2018 #18 Share Posted June 11, 2018 I do not recall where I read it but I have read that if a passenger has a combination of refundable and non-refundable onboard credit and does not use up all of it during the cruise, Princess will consider the non-refundable OBC is used first to offset folio charges. We have had a combination of refundable and non-refundable OBC on two cruises where the entire unused OBC amount was refunded to us by check within 3 weeks after the cruise. Link to comment Share on other sites More sharing options...
voljeep Posted June 11, 2018 #19 Share Posted June 11, 2018 3 weeks for us too...and it came in a double-window envelope clearly marked XXX as agent for PCL Link to comment Share on other sites More sharing options...
upwarduk Posted June 12, 2018 #20 Share Posted June 12, 2018 (edited) I will not let it go! Previously on RCI, refundable OBC was put back on CC right away!I was told 4-6 weeks by Princess last year.When our refund hadn’t arrived by 6 weeks, I contacted Southampton and was told that was only for U.S residents. My refund ( from the bus portion of an excursion not taken, due to non docking in Genoa) was applied for by the agent in Southampton and the cheque came 2 weeks later. I too was expecting it to be refunded to my credit card, as is the practise on Celebrity cruises. Edited June 12, 2018 by upwarduk Link to comment Share on other sites More sharing options...
lola2013 Posted June 12, 2018 #21 Share Posted June 12, 2018 After seven weeks and three phone calls to Princess, my check arrived. Worth waiting for!!! Link to comment Share on other sites More sharing options...
chickadee1 Posted June 24, 2018 Author #22 Share Posted June 24, 2018 After seven weeks and three phone calls to Princess, my check arrived. Worth waiting for!!! We are expecting $395 so will keep waiting! It has only been 3 wks since end of cruise! I did call and they told me 4-6 wks - I did remind them that if we owed them money they would have charged our credit card immediately and the CS person agreed that the wait is long but she could do nothing to expedite the process! Link to comment Share on other sites More sharing options...
cdngrl Posted June 24, 2018 #23 Share Posted June 24, 2018 i disembarked May 30 and my cheque came yesterday. so 23 days. it was a white envelope with one very large window and says "Bottomline Technologies, Paymode-X For Princess Cruise Line Ltd the address is in Maine Link to comment Share on other sites More sharing options...
chickadee1 Posted June 25, 2018 Author #24 Share Posted June 25, 2018 We disembarked June 2 so maybe soon? Hoping to use $$ to pay Visa bill!! Link to comment Share on other sites More sharing options...
chickadee1 Posted July 10, 2018 Author #25 Share Posted July 10, 2018 Finally received check today, 7/10, for full amt of $395. This is 38 days after cruise ended. Too long, IMHO. Link to comment Share on other sites More sharing options...
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