getting the shipboard credit for carnival stock ownership

[Knickearth]

We are leaving within a month on a long cruise. Sent in copy of stock ownership over a month ago. Still not showing up on my account. Anyone else having similar problem.

 

Of course, haven't gotten assigned a cabin yet (paid for guarantee cabin), but this doesn't surprise me. The stock thing does.

[Thrak]

I always fax it in. I use one number to send the fax and then about an hour later I call the second number to verify they have received my fax and they apply it immediately at that point. I would call Princess. If they don't have it then send a fax. You can send a free fax online using Fax Zero. I've used it and it works fine.

 

https://faxzero.com/

 

Fax: 661 753 0180 (For Sending Shareholder OBC Info)

 

Tel: 800 872 6779 ext. 30317 (For Confirming OBC Fax Has Been Received)

 

[paul929207]

I sent in my info for the Shareholder OBC about 2 weeks ago and have already gotten the credit on my account. I would suggest you call and chase them. My reservation is also for a guarantee and we have not gotten a cabin yet.

[Cruise-Crazzy]

I always mail my request for Shareholder OBC. It always shows on my account within a week. I would check with Princess if I were you.

[skynight]

About a month ago I faxed mine in the morning and the credit showed up in the cruise personlizer in the afternoon. I would fax or mail again.

[indygirl99]

We are leaving within a month on a long cruise. Sent in copy of stock ownership over a month ago. Still not showing up on my account. Anyone else having similar problem.

 

Of course, haven't gotten assigned a cabin yet (paid for guarantee cabin), but this doesn't surprise me. The stock thing does.

 

Doesn't the amount of the credit depend on which cabin you are in?

 

Since you don't have a cabin assigned yet they don't know how much credit you should get.

Maybe you will get an upgrade and therefore get more credit?

[pa247]

Sorry to hijack this thread but how much stock do you need to own to get any benefits?

 

 

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[mrpayroll]

Doesn't the amount of the credit depend on which cabin you are in?

 

Since you don't have a cabin assigned yet they don't know how much credit you should get.

Maybe you will get an upgrade and therefore get more credit?

 

Makes no difference what category cabin you have. Based on number of days of your cruise.

[julie3fan]

Sorry to hijack this thread but how much stock do you need to own to get any benefits?

 

 

Sent from my iPad using Forums

100 shares. No additional benefit having more than 100.

[mrpayroll]

Sorry to hijack this thread but how much stock do you need to own to get any benefits?

 

 

Sent from my iPad using Forums

never mind....already answered.

[pa247]

Thank you

 

 

Sent from my iPad using Forums

[Thrak]

Doesn't the amount of the credit depend on which cabin you are in?

 

Since you don't have a cabin assigned yet they don't know how much credit you should get.

Maybe you will get an upgrade and therefore get more credit?

 

No. The amount of OBC depends on the length of the voyage.

 

OBC from CCL Stock

Sailings of 6 days or less $50

Sailings of 7 - 13 days $100

Sailings of 14 days or longer $250

 

Sorry to hijack this thread but how much stock do you need to own to get any benefits?

 

You need to own 100 shares of CCL which is Carnival Corporation. CCL owns multiple cruise lines. The OBC is per cabin so it doesn't matter how many people in the cabin own 100 (or more) shares there is only one perk per cabin.

[Funkat]

Yes, I would definitely refax the information. I sent mine using FaxZero over a weekend and the credit was showing by mid-day Monday.

[jennybenny]

I always fax it in. I use one number to send the fax and then about an hour later I call the second number to verify they have received my fax and they apply it immediately at that point. I would call Princess. If they don't have it then send a fax. You can send a free fax online using Fax Zero. I've used it and it works fine.

 

https://faxzero.com/

 

Fax: 661 753 0180 (For Sending Shareholder OBC Info)

 

Tel: 800 872 6779 ext. 30317 (For Confirming OBC Fax Has Been Received)

 

That's what we do as well. Fax it in and then confirm it's been received :)

 

Took about 4 business days to show up on the cruise personalizer on our last cruise

Edited December 2, 2017 by jennybenny
Mention how long it took last time

[ChalkDust55]

Do you need to include a cover letter of any kind. Our stock is held in trust. Is it better to send verification document that shows names of trustees?

 

 

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[paul929207]

Ours is also in a trust. Never a problem.

 

I include a cover sheet with the voyage number(s), sailing date, ship & our names.

[Knickearth]

We are leaving within a month on a long cruise. Sent in copy of stock ownership over a month ago. Still not showing up on my account.

 

 

UPDATE. Now 20 days until we go and still no accounting for my shipboard credit. Agent faxed it and has proof of fax. Princess claims they don’t have it - and we are not alone in this.

 

Supposedly they told agent they are behind on doing the stock. I was told they didn’t get it:cool:

[voljeep]

see post # 14 above

[thinfool]

 

UPDATE. Now 20 days until we go and still no accounting for my shipboard credit. Agent faxed it and has proof of fax. Princess claims they don’t have it - and we are not alone in this.

 

Supposedly they told agent they are behind on doing the stock. I was told they didn’t get it:cool:

 

You should do it yourself. I don't know your TA, but I do know this...last sunday I faxed my docs to Princess, they were credited to my next cruise (1/7/18) last Tuesday.

 

Something is amiss.

 

Possibly your TA did not include all of the pertinent data so that Princess could process your request.

 

As I said, do it yourself. Use http://faxzero.com right from your PC or Mac.

[dickinson]

I had an issue recently not knowing if they got the fax. I waited a few days and called Customer Service. They appeared to check and told me to re-fax as it wasn't received. We did it and then called back. The customer rep we got then just gave me the line that it can take x days etc. Said no way to check. They transferred me to customer relations. That rep gave me her personal fax number and I faxed it to her while on the phone with her. She applied it immediately.

 

I have noted the phone # Thrax said to use to confirm in case I need it in the future.

[san diego sue]

I faxed mine Thursday morning at 7:30am. I happened to check my personalizer at 8:30AM and I already had my credits .So they are up to date with their postings and very quick.If someone says they are behind, at this point wouldn't believe them.

If something is incorrect or faxed wrong, you will not hear from Princess. If you are using a Brokerage statement,

make sure it is current and has your name on the page you fax. With multiple pages on a statement, some only have your name on page one and not on the page showing Princess stock.

[riffatsea]

Since faxing has become a little old fashioned these days I've been scanning my docs and sending them that way to an e mail address for Carnival cruises.

it sounds like you guys on Princess are still faxing so does anyone scan and send that way???

Do you have an email instead of a fax number??

 

[paul929207]

Princess will not accept the request by email. It must be fax or snail mail

[san diego sue]

A few years ago Princess stopped doing the email for Shareholders / Have to fax or snail mail only.

[chamima]

We are leaving within a month on a long cruise. Sent in copy of stock ownership over a month ago. Still not showing up on my account.

 

 

UPDATE. Now 20 days until we go and still no accounting for my shipboard credit. Agent faxed it and has proof of fax. Princess claims they don’t have it - and we are not alone in this.

 

Supposedly they told agent they are behind on doing the stock. I was told they didn’t get it:cool:

 

 

I really hate to admit this but it may help you.

I had a similar situation a couple of months ago.

I faxed them in about three times and waited and waited.

I finally called Princess and the CSR stayed on the phone while I faxed it again.

 

When she said nothing came I finally realized that I had been faxing them in UPSIDE DOWN!!! :o:o:o

 

(They had been receiving blank pieces of paper)

 

So I confessed how stupid I felt, faxed it in right-side up and had the credit in about 10 minutes.