Royal Caribbean Outsourcing Springfield Oregon Jobs

[bouhunter]

Probably just called you out on misinformation.

 

You just "called out" a highly respected poster and have no idea what you're talking about.:rolleyes:

[Sam Ting]

You just "called out" a highly respected poster and have no idea what you're talking about.:rolleyes:

 

 

Yeah sure. LOL.

 

Have a great cruise!

[CORKY_Q]

You just "called out" a highly respected poster and have no idea what you're talking about.:rolleyes:

 

^^ I so agree :cool:

[gerif]

You just "called out" a highly respected poster and have no idea what you're talking about.:rolleyes:

Absolutely, but I think we can all consider the source.

[shakeNbake]

RCCL will be closing the US call center which employes700 workers from Oregon to overseas centers in Jamaica and Guatemala. RCCL posted 1.6 billion in profits 2017

[FLACRUISER99]

RCCL will be closing the US call center which employes700 workers from Oregon to overseas centers in Jamaica and Guatemala. RCCL posted 1.6 billion in profits 2017

I don't get your point.:confused:

[Biker19]

Existing thread: https://boards.cruisecritic.com/showthread.php?t=2673619

[NolaFireLI]

OK, I'll bite - where did you get this info??

Where's the press release.......

[ONECRUISER]

My thoughts exactly. It's not a US corporation, so where they have their subsidiary operations is their business.

 

And, LMaxwell, Mr. Walker has previously misquoted me personally, distorting the facts I stated.

I remember that also. Thanks for you input...

[Saab4444]

Why is it not a US company? Because the ships are registered in Nassau?

 

If you already make 1,4 Billion profit this step is a shame. Especially if you always publish that improving customer service and customer experience is your main goal.

 

 

Sent from my iPad using Forums

[chengkp75]

Why is it not a US company? Because the ships are registered in Nassau?

 

If you already make 1,4 Billion profit this step is a shame. Especially if you always publish that improving customer service and customer experience is your main goal.

 

 

Sent from my iPad using Forums

 

It's not a US company because it is incorporated in Liberia. While outsourcing these jobs takes away US jobs, what is a shame is that the company pays almost no taxes on that 1.4 billion profit.

[jani]

Call to Diamond+ desk yesterday was routed to Guatemala...

 

-jani

[Biker19]

While outsourcing these jobs takes away US jobs, what is a shame is that the company pays almost no taxes on that 1.4 billion profit.

For which the shareholders are very thankful.

[AlanF65]

WARN act requires at least 60 day notice of layoff of more than 50 employees

[swoopy2110]

OK, I'll bite - where did you get this info??

Where's the press release.......

 

Probably from one of the other 6 threads that have been posted with exactly the same thing today

[ryano]

Unconfirmed. The only source is an ambulance-chasing, cruise-hating attorney.

 

DO NOT CLICK ON HIS WEBSITE. Don't feed that troll.

 

Interesting that someone created a CC identity just to post this.

 

While I agree with you 100%, anytime I say anything like this here, it gets deleted. I think CC is afraid of Mr Walker :cool:

[ryano]

Jim Walker is an advocate of cruises like Al Sharpton is an advocate of civil rights. However, they have one thing in common, they are narcissistic bottom feeders who exploit and bastardize the truth to ultimately help themselves.

 

So, walker is a ambulance chaser, masquerading as a crusader for the cruising publics greater good.

 

 

Sent from my iPad using Forums

 

[squadron]

Almost every major company does this whether you know about it or not. Complain about this or about price increases...take your pick.

 

I would take a price increase. Dealing with the foreign call centers is a nightmare - have script for some questions but have no idea for anything else. Language knowledge is lacking. You can tell that they are reading from a printed page.

[CEOofVacation]

I would take a price increase. Dealing with the foreign call centers is a nightmare - have script for some questions but have no idea for anything else. Language knowledge is lacking. You can tell that they are reading from a printed page.

Not any different than local call centers where they have to follow a script.

[Biker19]

Not any different than local call centers where they have to follow a script.

except they might have slightly better English skills.

[mcatmcat]

Unconfirmed. The only source is an ambulance-chasing, cruise-hating attorney.

 

 

 

DO NOT CLICK ON HIS WEBSITE. Don't feed that troll.

 

 

 

Interesting that someone created a CC identity just to post this.

 

 

 

I don’t k ow who this guy is but everything in live is not fake news [emoji8]

 

 

Sent from my iPhone using Forums

[sfaaa]

 

If you already make 1,4 Billion profit this step is a shame.

 

 

Sent from my iPad using Forums

 

No US labor law or employment contract is broken. What is there to be ashamed of?

[Omax4]

OK, I'll bite - where did you get this info??

 

Where's the press release.......

 

 

 

You really think Royal would release a press release on this? So me another example of any company releasing a press release when the close and move a call center overseas

[Omax4]

WARN act requires at least 60 day notice of layoff of more than 50 employees

 

 

 

They are closing it at the end of the year. More like 120 days notice.

[royalcedars]

I "used to" make all my calls during the overnight hours and found the Oregon staff to be very helpful. I have called twice in the past couple of weeks and gotten someone from Guatemala. I asked him yesterday if the Oregon overnight office is still there and he acted like he didn't know what I was asking.

Oregon call center now closes at 9 pm Pacific Time. ALL calls after that get routed to Guatamela.