Disappointed in TA

[precious89904600]

Hi everyone I have a TA that I'm not happy with . Whenever I call I cant get ahold of them and if I leave a message never get an answer back. My concern is if I cant get their help now what will happen if I need their assistance when I need her on my trip. Can I switch TA to another TA or ever to just RC without consequences

[JsMom2]

2 minutes ago, precious89904600 said:

Hi everyone I have a TA that I'm not happy with . Whenever I call I cant get ahold of them and if I leave a message never get an answer back. My concern is if I cant get their help now what will happen if I need their assistance when I need her on my trip. Can I switch TA to another TA or ever to just RC without consequences

There is no consequence to you.  But the TA needs to release the booking back to you.  They can do this by sending an email to agencytransfers@rccl.com.  
 

if you are transferring to another TA, they also need to send in an email accepting the new booking. 
 

If you can’t get your TA to return your calls, then send in an email yourself letting the cruise line know, and asking them to release the booking to you.  
 

Usually new bookings can only be transferred to a TA within 60 days of creation. This prevents a TA from swooping in at the last minute, and collecting commission on a booking the cruise line has been servicing. So if you are going to use another TA, I’d recommend doing that transfer up front. 
 

Good luck!

[firefly333]

21 minutes ago, precious89904600 said:

Hi everyone I have a TA that I'm not happy with . Whenever I call I cant get ahold of them and if I leave a message never get an answer back. My concern is if I cant get their help now what will happen if I need their assistance when I need her on my trip. Can I switch TA to another TA or ever to just RC without consequences

Hopefully you didnt get any promotional obc from this TA as it will disappear if you move it.

 

The probably arent going to be happy to release it. I had something once and had to call the cruiseline who has to try and contact them and prove the ta is not responding. 

[F27TW]

In this day and age, why do people even still use travel agents? 

[Brownezes72]

Exactly why i will never use a TA again. I have used 2 and both times had the same issue.  I just book myself now and very happy.  Lesson learned.  Not worth any obc that i can get.  

[precious89904600]

The only OBC I got was 50 with RC time of booking . TA a photo , wine which I don't drink and fruit. 

[John&LaLa]

21 minutes ago, F27TW said:

In this day and age, why do people even still use travel agents? 

 

Mine just hooked us up with a $3400 OS on Harmony next spring.😇

 

That's a good reason😉

[TheConstantCruiser]

Option one - spend hours on the phone for each cancelation chasing incorrect refunds and FCC amounts or...

 

Option two - send one email to my TA and go open another beer.

 

I choose option two.  TAs cost nothing and charge no fees (the good ones anyways).

 

That's why I use a TA every single cruise.  

[crazyank]

2 hours ago, JsMom2 said:

There is no consequence to you.  But the TA needs to release the booking back to you.  They can do this by sending an email to agencytransfers@rccl.com.  

Not true,  RCL can take the booking away from the TA at any time if there is justification. Lack of communication is certainly justification.  We had the same problem with a TA in the USA. One phone call to RCL and they took the booking.  RCL was very cooperative.

[PTC DAWG]

2 hours ago, F27TW said:

In this day and age, why do people even still use travel agents? 

$$$$$$$$$$$, it can add up....especially booking more expensive cabins.  I have bought a lot of gasoline, etc at a certain larger box store with the gift cards that come in the mail about 3-4 weeks after cruising.  

 

 

Edited June 16, 2021 by PTC DAWG

[jalves]

2 hours ago, F27TW said:

In this day and age, why do people even still use travel agents? 

Our TA gives us an extra OBC and a goodie bag.  The also monitor for price drops.  

[Ourusualbeach]

2 hours ago, F27TW said:

In this day and age, why do people even still use travel agents? 

Group rates.

 

just saved a client $200pp on an inside cabin and it came with $175 OBC per cabin.  That’s $575 per cabin x the 3 cabins they booked.

[bonsai3s]

46 minutes ago, PTC DAWG said:

$$$$$$$$$$$, it can add up....especially booking more expensive cabins.  I have bought a lot of gasoline, etc at a certain larger box store with the gift cards that come in the mail about 3-4 weeks after cruising.  

 

 

Agree.

They have batted for us during the pandemic.  All questions answered.  FCC's and refund issues resolved...the supervisors can take over complex issues and will call you directly. You can call them even on weekends, or email them on times when the wait is quite long.  Those cash cards do add up.

Not to mention we love the rotisserie chicken and the hotdog combo. 😇

[KevinXC]

3 hours ago, John&LaLa said:

 

Mine just hooked us up with a $3400 OS on Harmony next spring.😇

 

That's a good reason😉

Per Person?

[John&LaLa]

12 minutes ago, KevinXC said:

Per Person?

 

Total with taxes😇

[KevinXC]

3 hours ago, John&LaLa said:

 

Mine just hooked us up with a $3400 OS on Harmony next spring.😇

 

That's a good reason😉

Is that per person ?

[John&LaLa]

29 minutes ago, KevinXC said:

Is that per person ?

 

Sorry, it is for a solo cabin, so yes.

But the cabin had that price for two passengers originally.

 

FWIW, we do have 3 other OS's for 2 passengers for a little less. And 1 GS on an 11 day Baltic for just over 2 grand for two. All suggested and arranged by my TA

 

All of these deals were L&S situations facilitated by out TA. A couple were iffy, but he went to bat and we got them

Edited June 16, 2021 by John&LaLa

[Cigar King]

Our TA does none of this.  If it weren't for the additional perks I wouldn't even bother.

[loman]

I havent had very good luck using a  TA  either . 

They never called me back after i transferred the bookings to them. 

Easy enough to do it myself direct with RC and they will take a call regarding price drops .

 

[Rogueperson]

2 hours ago, John&LaLa said:

 

Sorry, it is for a solo cabin, so yes.

But the cabin had that price for two passengers originally.

 

FWIW, we do have 3 other OS's for 2 passengers for a little less. And 1 GS on an 11 day Baltic for just over 2 grand for two. All suggested and arranged by my TA

 

All of these deals were L&S situations facilitated by out TA. A couple were iffy, but he went to bat and we got them

 

Solo in an OS on Harmony?!?!?!??!  Niiiiiiiccccceeeeee

Edited June 16, 2021 by Rogueperson

[cruisinfanatic]

7 hours ago, F27TW said:

In this day and age, why do people even still use travel agents? 

10% OBC?

[John&LaLa]

1 hour ago, Cigar King said:

Our TA does none of this.  If it weren't for the additional perks I wouldn't even bother.

 

My last TA just did perks, but they did help with changes. 

 

A good TA is a prized asset

[John&LaLa]

1 hour ago, Rogueperson said:

 

Solo in an OS on Harmony?!?!?!??!  Niiiiiiiccccceeeeee

 

The wife is the beneficiary 😉

[JsMom2]

6 hours ago, crazyank said:

Not true,  RCL can take the booking away from the TA at any time if there is justification. Lack of communication is certainly justification.  We had the same problem with a TA in the USA. One phone call to RCL and they took the booking.  RCL was very cooperative.

Yes they can, but you do need to provide the justification.  That’s why I provided the email. 

[Tall-Cruiser]

Our new TA is the best we have had since I started cruising. Extremely knowledgeable about cruising and Royal Caribbean in particular. Did some great Lift and Shifts, new bookings and notified us of price reductions. Always available to answer questions and very very helpful. I am very happy that I found him via CC.