All my existing reservations have disappeared

[kccrzr]

I just accessed my online account to try to make dining reservations for an upcoming cruise.  My account says I have 0 reservations. When I tried to re-add the cruise I’m trying to plan I got an error message stating that cruise had already been linked to my account. But the account page still shows 0 reservations.

 

Has anyone else dealt with this in the past?  How was it fixed? Do I need to call RCI?

[oliver9]

I think RCL system is down. I am experiencing the same thing.

[Merion_Mom]

Yes, system-wide outage.

 

[UKWLDCruise]

and over in the UK as well

[Rysyonok]

They are running uploads. Mine disappeared and came back. It's a regular middle-of-the-night US time thing.

[Wivian]

Good to know it isn’t just me!

[kccrzr]

18 minutes ago, Wivian said:

Good to know it isn’t just me!

Same!

[Rysyonok]

P.S. Also, don't forget, it's very easy to self-inflict an account reset. Anytime you don't specifically log out but just close your browser, you lock yourself (and RCCL) out of your profile for up to 45 minutes.

 

Fortunately, it always comes back.

[crazyank]

46 minutes ago, kccrzr said:

I just accessed my online account to try to make dining reservations for an upcoming cruise.  My account says I have 0 reservations. When I tried to re-add the cruise I’m trying to plan I got an error message stating that cruise had already been linked to my account. But the account page still shows 0 reservations.

 

Has anyone else dealt with this in the past?  How was it fixed? Do I need to call RCI?

Same here

[Bruin Steve]

BOTH Royal Caribbean AND Celebrity...same story...

I have three booked on Celebrity, three on Royal....Both websites show ZERO upcoming cruises.

Earlier today, Royal Caribbean finally posted Shorexes in three of the ports on my upcoming April Symphony of the Seas Med cruise...and I was able to purchase three shorexes...just hours later, nothing shows...

 

I am certain it's just a glitch in the system and will be fixed soon.

 

Edited October 27, 2022 by Bruin Steve

[soremekun]

Whew!  So I haven't been banned from sailing this brand!

[livylotte]

Not working for me either.

[lovesthebeach2]

The app on my phone shows all my cruises but not on the web 

[Engineroom Snipe]

Currently, app shows first cruise but cannot find 2 and 3 that were previously listed. No access on web. I have gone through this about once a month on the web for a period of 8 to 20 hours. Normally on a Thursday or Friday. I too agree that they have to take the server offline to reboot security patches.

[bucfan2]

4 hours ago, Rysyonok said:

P.S. Also, don't forget, it's very easy to self-inflict an account reset. Anytime you don't specifically log out but just close your browser, you lock yourself (and RCCL) out of your profile for up to 45 minutes.

 

Fortunately, it always comes back.

Thanks for the tip...must be for selective users.  I have done exactly that for years and never had an issue.

[Sunshine3601]

I just checked on the app and website and all of my future cruises disappeared too!

I'm sure they will return, eventually😃

[CFLRetired]

I was taking a few cruises here and there to add to my account.  I may have gone overboard and grabbed them all.  😂

[ZoeyVictoria]

I originally could see my cruises on both the website and the app, but the set sail passes were missing.  Now, an hour later, cruises are completely missing.  But I am able to book new cruises, no problem with that!

[molly361]

I don't have any either.  I need  some refunds!!😇

[xray0111]

Pacemaker kicked in when my future cruise didn't show. 

 

Note to RCCL....Don't do that to a old, fragile, at times senile old man.

[livingonthebeach]

My six upcoming cruises have disappeared from the online cruise planner.  On the App only one is showing with limited access. This is very frustrating as today is 45 days out for my Dec Odyssey and I can't check in.  😞

[SandyBottom61]

Whew, I already had the phone in my hand to start calling! Glad I checked here first.

[Jimbo]

Funny with the site being down doesn't effect if you wanted to book a cruise online with them right now though.

 

So they  still have their priorities in the right order. 

[eliw23]

I'm having the same issue. I was panicking since I booked Icon earlier this week and I was second guessing myself if it actually went through!

[LEMJMcC]

Looks like it's still down.  I just checked and our upcoming cruise is not listed.