Rare QuilterGirl Posted November 16, 2017 #1 Share Posted November 16, 2017 DH and I got off the Crown Princess last month. Today I was going through various bills and statements and found the "Stateroom Account" which Princess leaves in your mailbox on the night before you disembark. I recalled that we gave the bottom line a quick glance on our way to breakfast that final morning. The refundable credit balance of $14.44 was correct (DH had checked on our account the night before). Today however, wondering when we might receive that credit, I looked on the second page of the statement, which had only a note.... which said: "Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking. Any larger credit balance will be forwarded to you by mail within 4-6 weeks." Maybe DH and I have not had refunds due us at the end of other Princess cruises (at least, I hope we haven't!). Are we the only ones who were not aware that we had to visit the PSD to collect up our refund - during the "rush hour traffic" of disembarkation? One wonders how much Princess makes due to passengers who are unaware that they must show up in person to receive what is rightfully theirs. Link to comment Share on other sites More sharing options...
easyboy Posted November 16, 2017 #2 Share Posted November 16, 2017 We had a refund for our Sept cruise. Our refund falls under the check payment and received the mailed check around 7 or 8 days after. Check was issued by another company name, not Princess Cruise Line. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
fishywood Posted November 16, 2017 #3 Share Posted November 16, 2017 Most passengers with large amounts of refundable OBC know to keep checking their stateroom folio during their cruise to make sure they spend it all. If this is the first time for you just chalk it up to lessons learned. The topic of leftover OBC is discussed almost daily on here. Sent from my SCH-I545 using Tapatalk Link to comment Share on other sites More sharing options...
Bowler Lady Posted November 16, 2017 #4 Share Posted November 16, 2017 DH and I got off the Crown Princess last month. Today I was going through various bills and statements and found the "Stateroom Account" which Princess leaves in your mailbox on the night before you disembark. I recalled that we gave the bottom line a quick glance on our way to breakfast that final morning. The refundable credit balance of $14.44 was correct (DH had checked on our account the night before). Today however, wondering when we might receive that credit, I looked on the second page of the statement, which had only a note.... which said: "Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking. Any larger credit balance will be forwarded to you by mail within 4-6 weeks." Maybe DH and I have not had refunds due us at the end of other Princess cruises (at least, I hope we haven't!). Are we the only ones who were not aware that we had to visit the PSD to collect up our refund - during the "rush hour traffic" of disembarkation? One wonders how much Princess makes due to passengers who are unaware that they must show up in person to receive what is rightfully theirs. I hope you get your credit. I was on your cruise and also had a refundable credit. First time for me that we ever had any left. Ours was over that amount, and we just got our check last week. I asked at the front desk earlier in the cruise to see if we had to spend it, etc... Sent from my SM-G930V using Forums mobile app Link to comment Share on other sites More sharing options...
riclop Posted November 16, 2017 #5 Share Posted November 16, 2017 DH and I got off the Crown Princess last month. Today I was going through various bills and statements and found the "Stateroom Account" which Princess leaves in your mailbox on the night before you disembark. I recalled that we gave the bottom line a quick glance on our way to breakfast that final morning. The refundable credit balance of $14.44 was correct (DH had checked on our account the night before). Today however, wondering when we might receive that credit, I looked on the second page of the statement, which had only a note.... which said: "Please visit the Passenger Services Desk to collect any refundable credit balance under $25.00 prior to disembarking. Any larger credit balance will be forwarded to you by mail within 4-6 weeks." Maybe DH and I have not had refunds due us at the end of other Princess cruises (at least, I hope we haven't!). Are we the only ones who were not aware that we had to visit the PSD to collect up our refund - during the "rush hour traffic" of disembarkation? One wonders how much Princess makes due to passengers who are unaware that they must show up in person to receive what is rightfully theirs. You blew it. Link to comment Share on other sites More sharing options...
skynight Posted November 16, 2017 #6 Share Posted November 16, 2017 Surprised it took you a month to review your on board account. Most passengers review during and right at the end of the voyage. Anyhow, even though you did not collect from Passenger Services you may still get a check in the mail. Watch your mail carefully. The check comes in a plain envelope that looks like it may be junk mail. I would call Princess to see what they have to say. You will not receive a credit on your credit card account. Link to comment Share on other sites More sharing options...
goofy559 Posted November 16, 2017 #7 Share Posted November 16, 2017 Given the small amount of the refund, you may need to call Princess and see if it is forthcoming. They may need a nudge. Link to comment Share on other sites More sharing options...
Level six Posted November 16, 2017 #8 Share Posted November 16, 2017 We also had a small amount, maybe $25. We went to front desk and asked about it the day before the last day, so if we needed to use it, we would, they said they would mail a check. About a month after the cruise, no check, so I sent an email. We got a call about 3 weeks later, he said the check was in the mail. It's been a week already, no check. So, 2 months later...........still waiting. I do wonder what happens when people don't follow up like I have. We'll see if we get it. He did say, as stated above, that the check is issued by another company and in a plain envelope. So, we wait! Link to comment Share on other sites More sharing options...
Micahs Grandad Posted November 16, 2017 #9 Share Posted November 16, 2017 Since we have been booking most cruises under free tips we often have credit balance at end of cruise. We check balance every few days and know we should visit GS before getting off the ship. Link to comment Share on other sites More sharing options...
WVBill Posted November 16, 2017 #10 Share Posted November 16, 2017 Ever wonder how they fund the office Christmas party at Santa Clarita? (kidding).. Link to comment Share on other sites More sharing options...
DrivesLikeMario Posted November 16, 2017 #11 Share Posted November 16, 2017 I got a check in the mail. Amount was much more than yours, but maybe you'll get one too? It took 3 weeks to get ours but I would give them 5 weeks, so maybe in the next week or so you'll get one? If not, have your TA call and ask them if there's a way for you to get that little extra OBC now. Link to comment Share on other sites More sharing options...
Astro Flyer Posted November 16, 2017 #12 Share Posted November 16, 2017 Our refund checks were from Bottomline and it did appear to be junk mail until opening the envelope. Our previous refunds took about 4 weeks to receive but hopefully we'll receive our current refund as quickly as some of you. Link to comment Share on other sites More sharing options...
thinfool Posted November 16, 2017 #13 Share Posted November 16, 2017 If/when you decide to call, I suggest you call the Captains Circle number rather than the generic Princess number. Possibly a better chance of success. Link to comment Share on other sites More sharing options...
LeeW Posted November 16, 2017 #14 Share Posted November 16, 2017 Son was unable to get off ship at debarkation because he was owed $12. I've gotten checks from Bottomline after about six weeks for $6.00. They really will try to get a refund back to you but it can take a while. The paperwork from Bottomline makes it clear the refund is from Princess but the thing really looks like one of those fake check scams if you don't look closely. Link to comment Share on other sites More sharing options...
X1HYCB Posted November 21, 2017 #15 Share Posted November 21, 2017 You blew it. Agree. Link to comment Share on other sites More sharing options...
CruisinFinsUp Posted November 21, 2017 #16 Share Posted November 21, 2017 Call Princess and follow up. It takes awhile. I recommend you call every week to week and a half until you get the cheque. We were owed a bunch ( I had bought refundable obc at a good exchange rate to pay for excursions for 4 pple and we didnt take the excursions ...) It ended up taking a few months in total and Princess and Bottomline both blamed computer issues, but they always could "see" that we were owed and promised "soon". They never denied we were owed, they just couldn't seem to manage initiating the cheque process. No idea why. We did eventually get the cheque. Link to comment Share on other sites More sharing options...
voljeep Posted November 21, 2017 #17 Share Posted November 21, 2017 Good o know for future cruises. We had a refundable credit of less than $5, which I thought would be going back to our credit card since we actually purchased an OBC. I know, I know Link to comment Share on other sites More sharing options...
Grego Posted November 21, 2017 #18 Share Posted November 21, 2017 We check our statement virtually every day while on board and print out a copy during the last day. If there is credit balance, we hit the casino if the balance can be used there and apply it to the slot machine, then cash out and take the slip to the cashier for the cash. I must add, this doesn't happen very often....well, maybe once because we usually don't have any money owed us. Link to comment Share on other sites More sharing options...
cclvr Posted November 21, 2017 #19 Share Posted November 21, 2017 Which on board credits are refundable??? Link to comment Share on other sites More sharing options...
JF - retired RRT Posted November 21, 2017 #20 Share Posted November 21, 2017 We check our statement virtually every day while on board and print out a copy during the last day. If there is credit balance, we hit the casino if the balance can be used there and apply it to the slot machine, then cash out and take the slip to the cashier for the cash. I must add, this doesn't happen very often....well, maybe once because we usually don't have any money owed us. ALL OBC can be used in the casino. It's just a simple "+ or -" accounting system. No distinction is made. Which on board credits are refundable??? For the most part...only Veteran's OBC is refundable. Some types of OBC from Princess is refundable (gift credit for a screw-up, etc). Link to comment Share on other sites More sharing options...
CruisinFinsUp Posted November 22, 2017 #21 Share Posted November 22, 2017 Which on board credits are refundable??? Purchased OBC is refundable. We will buy OBC depending on the exchange rate situation. Link to comment Share on other sites More sharing options...
Pierlesscruisers Posted November 22, 2017 #22 Share Posted November 22, 2017 You blew it. Now that is a really helpful post! Tom Link to comment Share on other sites More sharing options...
Seawoff Posted January 14, 2018 #23 Share Posted January 14, 2018 (edited) Question??? I have bought OBC with Norwegian Credit card points. also thinking of buying OBC with cash from other cards. I have paid for my excursion and spa pass pre trip. I doubt I will spend all my OBC during the trip. is OBC bought with points refundable or non refundable? if you buy OBC with a cash from a credit card, is this refundable or non refundable? Edited January 14, 2018 by Seawoff spelling error Link to comment Share on other sites More sharing options...
moki'smommy Posted January 14, 2018 #24 Share Posted January 14, 2018 In my experience, OBC that is "purchased" of given to us as a correction of something is refundable. OBC that is awarded thru something like a shareholder's credit, future cruise certificate, etc. is non-refundable. Princess, like most other lines, will "spend" the non-refundable off your account first. Link to comment Share on other sites More sharing options...
BJS Posted January 14, 2018 #25 Share Posted January 14, 2018 Which on board credits are refundable??? We have a large OBC balance from the Island Princess in December.... it was a combination of refund from canceled shore excursion, hotel bill Princess paid for 1 day delay in sailing, and $ Princess gave for other expenses due to the delay. With the new system where you can check your balance daily on your phone they break it down into refundable and non-refundable balance. Promo OBC usually specifies non-refundable and also FCC, loyalty and share holder OBC is not refundable. Link to comment Share on other sites More sharing options...
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