Posted September 17th, 2017, 05:53 PM
We just completed our first cruise, on the Gem. We did not go aboard looking for things to be critical of...we were prepared to be very happy, and with most features of the cruise, we were. But our cabin steward was another thing.While you can make mention of it if you get a survey, once you are off the ship there is not really anything that you can do. If it ever happens again you need to address it immediately so that the unboard crew can deal with the issue.
We didn't expect perfection, and it wasn't horrible, but things like the bathroom sink being cleaned only once (we were shocked at how shiny it was on Friday, so it clearly was a first real cleaning.) and having to clean the toilet closet myself the first day to get rid of the smell of urine...then later finding some crud I don't want to describe on the toilet that was left by a dirty cleaning tool of some kind, probably...used glasses with the old water still in them with the paper caps put back on instead of replacing them with clean ones...a very dirty bath mat left in place of the cleaner used one...that sort of thing the whole week made it clear this steward was in the wrong job.
We wrote several "vacation hero" cards for others, but we find no way to address the poor work done by our cabin steward. We did not complain on board because, as a former restaurant worker and a current restaurant critic, I know service workers find ways to retaliate that you dont't even what to think about. We knew we were stuck with this guy, so we made the best of it.
But that doesn't mean he shouldn't be reassigned so someone else doesn't have to make the best of it after us. So how do we go about that? I find no survey online. There was none offered on board. This man needs to be reassigned to a job he can do well.