NO Mini bar after charge, so let’s add the towel charge to see if anyone misses that!

[Pratique]

When the towels are new, they are fine. When they are old, frayed, stained and faded, not so much.

[kathylynnt]

Are you supposed to return the pool towels every day or keep the same one all week and return it on the last day? We're going on the Oasis next week and have 2 teens with us. $25.00. $25.00 ugh...:(

Kathy

[Clarea]

Are you supposed to return the pool towels every day or keep the same one all week and return it on the last day? We're going on the Oasis next week and have 2 teens with us. $25.00. $25.00 ugh...:(

Kathy

Last day is fine.

[Bobal]

Are you supposed to return the pool towels every day or keep the same one all week and return it on the last day? We're going on the Oasis next week and have 2 teens with us. $25.00. $25.00 ugh...:(

Kathy

 

Just exchange at the end of the day for fresh ones if you don't mind keeping them in your cabin

[chrisb74]

It is a joke - Mainly because the towels are so terrible who would want to steal them.

 

Two tips:

 

I think the problem usually comes from returning multiple towels and them not changing the number in the computer so clearly tell them how many you're returning.

 

Also, on the last night go ask how many towels you have out. If you still have any tell them its wrong and you want them to fix it. They did for me.

[mediator]

We will be a cash acct so not concerned about charges. However, does anyone take their own towel for quality? We are on HOTS & could pick some up in Ft Lauderdale - arriving a day early.

 

I started to bring towels last summer with the grandkids. I decided that I did not want the worry about “watching ” those stupid towels and not them or nagging for that matter. Quality, I’m not sure... but I know where they have been and the use of them. We leave on the 17th for the oasis with 3 kids in tow this time and I’m bringing each a character towel and a couple of c&a towels still in package I received as my gift which is easy to pack. We sail on Princess a lot and they don’t seem to worry about towels. At one time RCL stopped the charge, I guess too many people like souvenirs.

[Ocean Boy]

Are you supposed to return the pool towels every day or keep the same one all week and return it on the last day? We're going on the Oasis next week and have 2 teens with us. $25.00. $25.00 ugh...:(

Kathy

You can exchange towels. I turn in the used towels at the end of the day and get fresh ones that I bring to the cabin for the next day. So my seapass gets scanned once on the first day and once on the last day.

[Ocean Boy]

We got hit with 8 towel charges for a total of $200 in November on Anthem. I called as soon as I got home and was told to call back in two days. When I called back, they said they had to contact the ship for verification. It took almost 3 weeks to get the refund.

 

 

But I'd still rather charge my onboard account than use cash. It's 2% cheaper.

What the heck was the ship going to do? Maybe perform a towel count to verify you returned them?:rolleyes:

[sunshinelover59]

We will be a cash acct so not concerned about charges. However, does anyone take their own towel for quality? We are on HOTS & could pick some up in Ft Lauderdale - arriving a day early.

Last cruise we brought our own lightweight quick dry towels for shore excursions. I find the RC towels too bulky and heavy to tote around particularly when they are wet.

 

Sent from my SM-A520W using Tapatalk

[dobelover]

Hi - Was on Adventure of the Seas the May 25 sailing. Took out 3 towels on day 3, exchanged them for clean towels on day 5, returned all 3 on day 6. I checked my account balance before retiring the last night and I owed @ $20. My wonderful stateroom attendant personally handed me my bill in the am and I was charged $150 for 6 towels!!!! I usually don't check the paper bill, glad my stateroom attendant was looking out for me.

 

Only a 2 minute wait at Guest Services to have the charge removed.

 

Sue

[broberts]

What the heck was the ship going to do? Maybe perform a towel count to verify you returned them?:rolleyes:

 

Absolutely. It a ship is concerned about towel counts, it should count the towels. Why should the burden be placed on honest passengers?

[Goodtime Cruizin]

Geez. Conspiracy? for towel charges? come on everyone. RCL is not after our $50 so damn bad they 'cheat' us deliberately to get $50 for a towel. I have a feeling that there is some sort of glitch in the system such as one poster suggested... make sure that you scan the same seapass when you check 'in' the towel as you used when you checked 'out' the towel. There may be other issues as well, but I bet this is a big issue.

[SevenSeas1492]

Celebrity must not be losing towels. We have never had to check towels in and out. It’s self-service, and if you need to take them to your room, the room attendant will get them when he/she cleans the room. Very convenient, and no hassle or incorrect charges.

[broberts]

Geez. Conspiracy? for towel charges? come on everyone. RCL is not after our $50 so damn bad they 'cheat' us deliberately to get $50 for a towel. I have a feeling that there is some sort of glitch in the system such as one poster suggested... make sure that you scan the same seapass when you check 'in' the towel as you used when you checked 'out' the towel. There may be other issues as well, but I bet this is a big issue.

 

It is annoying though that RCI can't be bothered to correct its system and is perfectly willing to stiff a few customers.

[BixBebe]

I suspect the $25 isn’t really the value of the towel; rather it acts as a deterrent to people being greedy and lazy about returning them. They probably want to avoid people taking an abundance of towels every day, carelessly leaving them all over the pool deck (or behind at port) and going back for more fresh ones. I know at several all inclusive resorts where they don’t charge or track towels, I see people with six towels each in the mornings, lining their beach chairs, making pillows and foot rests, and then leaving them behind on the beach as they move to the pool area and getting fresh ones for there. It not only uses up towels for other guests, it also creates a lot more laundry and waste water. I don’t mind the towel charge, it encourages us to be more mindful of waste and I haven’t had a problem with extra charges.

 

 

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[gerelmx]

Last cruise was on the Eclipse 03/18/18 Beach towels are yellow and delivered to the cabin you need to return them to the cabin to avoid the charge, pool towels are blue, you can pick them at the pool area without scanning your sea card. The minibar in our cabin was locked last night of the cruise, I noted when returned from dine.

[nolesrule]

What the heck was the ship going to do? Maybe perform a towel count to verify you returned them?:rolleyes:

 

I have no idea. Maybe they need permission from the ship to refund onboard spending amounts after the fact because that's ship revenue.

 

 

There's no way they could prove or disprove the towels though. Our cabin steward took some left on the bathroom floor when cleaning our room, and we took 6 with us to Coco Cay, all of which were hastily returned in a single pile when we got back aboard, as we were rushing to get to medical because my wife and daughter had the misfortune of encountering a jellyfish. So we were a little too preoccupied at the time to make sure they entered the towel return correctly.

[Thorben-Hendrik]

Cash account may work for you, but for us unfortunately with the amount of money we spend in the casino, a cash account is not an option for us.

Different strokes for different folks;)

I can see that - we only spend some in the casino so total is only a very few hundred or even less....:)

 

Glad the cash account works fo us - so we do not have to worry of being scamed by RCI! (n)

Edited June 9, 2018 by Thorben-Hendrik

[mcatmcat]

Day 2. 4 towels were check out

Day 2. 4 towels were check in

Day 3. A charge for 100$ in my folio

Last day of the cruise I check out 2 towels n returned before 5pm and I have the next day another charge for 50$

 

Honestly this system is not really working.

 

 

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[John&LaLa]

You have to request it.

I always get one, never requested it

 

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[John&LaLa]

BTW, Gold card holders don't have to check out towels on many ships.

 

Oasis, Allure, Mariner, Majesty come to mind.

 

And I am aware that Oasis and Allure don't have Gold Cards

 

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[ONECRUISER]

Maybe I'm just lucky and get the better towels. :D :D

Agree. Mine have always been good quality, not worn...

[ONECRUISER]

BTW, Gold card holders don't have to check out towels on many ships.

 

Oasis, Allure, Mariner, Majesty come to mind.

 

And I am aware that Oasis and Allure don't have Gold Cards

 

Sent from my SM-G965U using Tapatalk

Not sure when they stopped doing it but 20-30 years ago room steward would put towels in room, in all rooms, nite before Port Day's...

[Ocean Boy]

Absolutely. It a ship is concerned about towel counts, it should count the towels. Why should the burden be placed on honest passengers?

My point was why did the customer rep say they had to contact the ship for verification? What were they going to verify, that a towel was missing and it is all because of the customer in question?

[WrittenOnYourHeart]

I started to bring towels last summer with the grandkids. I decided that I did not want the worry about “watching ” those stupid towels and not them or nagging for that matter. Quality, I’m not sure... but I know where they have been and the use of them. We leave on the 17th for the oasis with 3 kids in tow this time and I’m bringing each a character towel and a couple of c&a towels still in package I received as my gift which is easy to pack. We sail on Princess a lot and they don’t seem to worry about towels. At one time RCL stopped the charge, I guess too many people like souvenirs.

 

They are laundered in the same facilities and using the same process as the sheets and the towels, etc. in your stateroom. Are you bringing your own of those also? Because otherwise the "I know where they have been" argument solely for beach towels is not really valid.