dutchclogs Posted February 8, 2019 #576 Share Posted February 8, 2019 12 hours ago, Ethel5 said: I gotta tell you guys the RCI web site is the clunkiest cruise line site I have ever seen! It is not user friendly and I can't find the well hidden areas I need! Couldn't agree more! Never thought I would say it but the Royal website is actually worse than Celebrity. Very appreciative that this board exists though for information and advice Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted February 8, 2019 #577 Share Posted February 8, 2019 3 hours ago, icsys said: Will there ever be an end to this 'pain'? If you book directly with royal you can manage your booking online! Exceptions to this are guests who have certain kinds of reservations, or who booked through a travel partner. Unfortunately we do not have any option to pay online, despite booking direct. (To make a payment, just sign in to your account and follow the “Pay remaining balance” link.) Anyone else enjoying this problem at the moment? Yeah this is happening to me also. I checked in for my April Mariner cruise no problem but trying to make my final payment on my December Adventure cruise just gets an error message. Link to comment Share on other sites More sharing options...
prodoc Posted February 8, 2019 #578 Share Posted February 8, 2019 I have friends that are frequent cruisers on Holland. They have told me that Holland changed their website too about the same time that RCI did and that they seem to be having similar problems that I am reading about on this thread. Maybe they bought into the same software. Due to website problems we spend more time calling for answers but unfortunately the customer service representatives seem to be less helpful too so I am afraid their computer screens must be giving them less information. Fortunately the cruises are great so it is worth it in the long run and I am determined to be optimistic that it will improve--eventually. Link to comment Share on other sites More sharing options...
goldgirl2 Posted February 18, 2019 #579 Share Posted February 18, 2019 (edited) We are leaving in a week and our luggage tags are not available to print. I called RCI and they have no idea why (surprise!). I was told to call resolutions tomorrow evening. Has anyone ever experienced this? I’m hoping they are upgrading our room and that is why they are not available lol Edited February 18, 2019 by goldgirl2 Link to comment Share on other sites More sharing options...
Ashland Posted February 18, 2019 #580 Share Posted February 18, 2019 This isn't something to worry about. Just get them from the luggage porter's at the terminal. Write you're cabin number on them and you're good to go. We've been doing this since RCI stopped mailing out tags years and many cruises ago. No problems. 1 Link to comment Share on other sites More sharing options...
Clarea Posted February 18, 2019 #581 Share Posted February 18, 2019 6 hours ago, goldgirl2 said: ... Has anyone ever experienced this? ... Yes, it's been reported before. As mentioned above, the porters will make tags for you. 1 Link to comment Share on other sites More sharing options...
BobNoxious Posted February 18, 2019 #582 Share Posted February 18, 2019 I cannot access the Cruise Planner on RCCL website. Tried multiple browsers, cannot access cruise planner. Anyone else having difficulties today? 1 Link to comment Share on other sites More sharing options...
panzafit Posted February 18, 2019 #583 Share Posted February 18, 2019 3 minutes ago, BobNoxious said: I cannot access the Cruise Planner on RCCL website. Tried multiple browsers, cannot access cruise planner. Anyone else having difficulties today? Yup! I wasn't able to access it yesterday or today. 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 18, 2019 #584 Share Posted February 18, 2019 I had 3 sets of clients this past week whose e docs and luggage tags were not able to print for cruises coming up for the end of February and early March. Once you call Royal they have to put in a request for e docs to be issued (that dept doesn’t work weekends) then it’s usually the day after that they appear. Or as others said, they will make them at the pier. In my case it was all for the same ship....Adventure. Link to comment Share on other sites More sharing options...
debgreg Posted February 18, 2019 #585 Share Posted February 18, 2019 I've just tried , UK, cant get in ? 1 Link to comment Share on other sites More sharing options...
AFwifelife Posted February 18, 2019 #586 Share Posted February 18, 2019 2 minutes ago, Ourusualbeach said: I had 3 sets of clients this past week whose e docs and luggage tags were not able to print for cruises coming up for the end of February and early March. Once you call Royal they have to put in a request for e docs to be issued (that dept doesn’t work weekends) then it’s usually the day after that they appear. Or as others said, they will make them at the pier. In my case it was all for the same ship....Adventure. We leave 3/30 on Adventure and the eDocs still don’t show in the cruise planner. Luckily my husband saved the email that contained them so I could print the luggage tags out. Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 18, 2019 #587 Share Posted February 18, 2019 1 minute ago, AFwifelife said: We leave 3/30 on Adventure and the eDocs still don’t show in the cruise planner. Luckily my husband saved the email that contained them so I could print the luggage tags out. Interesting. I have clients in the 24th and March 10th. I didn’t even get the e mail Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted February 18, 2019 #588 Share Posted February 18, 2019 2 hours ago, Ourusualbeach said: I had 3 sets of clients this past week whose e docs and luggage tags were not able to print for cruises coming up for the end of February and early March. Once you call Royal they have to put in a request for e docs to be issued (that dept doesn’t work weekends) then it’s usually the day after that they appear. Or as others said, they will make them at the pier. In my case it was all for the same ship....Adventure. I leave on Adventure in 20 days. I can't print my luggage tags and my e docs aren't even visible. Link to comment Share on other sites More sharing options...
JTBCruiser Posted February 18, 2019 #589 Share Posted February 18, 2019 This is a long shot but try using another web browser. I've noted when I can't access somehting or able to print, if I try another web browser, it works. Link to comment Share on other sites More sharing options...
Big_G Posted February 18, 2019 #590 Share Posted February 18, 2019 16 minutes ago, JTBCruiser said: This is a long shot but try using another web browser. I've noted when I can't access somehting or able to print, if I try another web browser, it works. Or use Incognito in Chrome or New Private Window in Firefox. I couldn't get into Check-in for almost a week before I tried it using New Private Window in Firefox. Royal's crack IT team at it's best. Link to comment Share on other sites More sharing options...
Luvmypups Posted February 18, 2019 #591 Share Posted February 18, 2019 It’s a browser issue, if you are using an older version of Internet Explorer it won’t open the luggage tag .pdf. However, if you use Chrome it will. I had the same issue. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted February 18, 2019 #592 Share Posted February 18, 2019 1 hour ago, Big_G said: Or use Incognito in Chrome or New Private Window in Firefox. I couldn't get into Check-in for almost a week before I tried it using New Private Window in Firefox. Royal's crack IT team at it's best. 43 minutes ago, Luvmypups said: It’s a browser issue, if you are using an older version of Internet Explorer it won’t open the luggage tag .pdf. However, if you use Chrome it will. I had the same issue. Sent from my iPhone using Tapatalk I have used Incognito/Private window in Internet Explorer, Edge, Chrome and Firefox. Nothing works. I'm beginning to believe it's our ship (Adventure) per comments from Ken (Ourusualbeach). 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 18, 2019 #593 Share Posted February 18, 2019 51 minutes ago, Luvmypups said: It’s a browser issue, if you are using an older version of Internet Explorer it won’t open the luggage tag .pdf. However, if you use Chrome it will. I had the same issue. Sent from my iPhone using Tapatalk In this case it is not a browser issue. Luggage tags are not issued until e docs are issued. Royal is having an issue with issuing the e docs. 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 18, 2019 #594 Share Posted February 18, 2019 4 minutes ago, cruiseguy1016 said: I have used Incognito/Private window in Internet Explorer, Edge, Chrome and Firefox. Nothing works. I'm beginning to believe it's our ship (Adventure) per comments from Ken (Ourusualbeach). Once I’ve called Royal and they requested the e docs be issued I have been able to print everything the next day. Link to comment Share on other sites More sharing options...
Big blue and hairy Posted February 18, 2019 #595 Share Posted February 18, 2019 On 9/1/2017 at 10:17 AM, mondsd said: They said they have problems with Safari, Chrome, etc. Best to use internet explorer. Should stopped with they have problems 😒 Link to comment Share on other sites More sharing options...
jordanaire Posted February 18, 2019 #596 Share Posted February 18, 2019 We sail on the Allure on 4/7. Was finally able to print off our tags this morning. Link to comment Share on other sites More sharing options...
goldgirl2 Posted February 19, 2019 #597 Share Posted February 19, 2019 13 hours ago, Luvmypups said: It’s a browser issue, if you are using an older version of Internet Explorer it won’t open the luggage tag .pdf. However, if you use Chrome it will. I had the same issue. Sent from my iPhone using Tapatalk Not a browser issue. Royal can’t see them either. The told me it is a technical problem on their end. I’m supposed to get them in an email. Still waiting.... Link to comment Share on other sites More sharing options...
Desert Cruizers Posted February 19, 2019 #598 Share Posted February 19, 2019 I just checked my sailings and was able to access the planner. To far out to do any check in . Still have a little over a year to go before our Freedom March 1st 2020 sailing. Link to comment Share on other sites More sharing options...
Alnursu Posted February 19, 2019 #599 Share Posted February 19, 2019 (edited) Hi I have been trying to get onto the site to up date our cruise documents for our up coming cruise and I either get the Royal logo just spinning or it goes to a blank page This has been on going for the last 2 weeks. I have emailed RCCL twice and am still waiting for a response (guess I will have to call). I have searched this site with no success for any information and I am wondering Is anyone else having the same issue or can someone suggest any other way to access these documents. Thanks so much Edited February 19, 2019 by Alnursu Link to comment Share on other sites More sharing options...
Reader0108598 Posted February 21, 2019 #600 Share Posted February 21, 2019 Keeps saying check your internet connection....well I have no problem with my internet! Is this a known problem have not been on there in a few years! I booked a cruise and wanted to fill out my info. TY! Link to comment Share on other sites More sharing options...
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