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Carnival needs to make this right

briehon

By briehon,
in Carnival Cruise Lines

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briehon

briehon

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I care because it was AWFUL to witness...this poor guy went from high on life to feeling cheated and super low. How can anyone not understand why I care? Ruined his day and the rest of his cruise. And oh, I already sent an email as did at least 20 other people that were standing there when it happened. I will be doing a full trip report on the Valor starting tonite. And I will just say, this isn’t the only thing that turned me off about the line.

 

 

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StolidCruiser

StolidCruiser

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I care because it was AWFUL to witness...this poor guy went from high on life to feeling cheated and super low. How can anyone not understand why I care? Ruined his day and the rest of his cruise. And oh, I already sent an email as did at least 20 other people that were standing there when it happened. I will be doing a full trip report on the Valor starting tonite. And I will just say, this isn’t the only thing that turned me off about the line.

 

 

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So you are advocating there should still be a payoff for a machine malfunction?

 

If so, you would do well to move on to another line promoting a casino policy that WILL payoff upon machine malfunction.

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Pyrate13

Pyrate13

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You have no way to know what the final outcome may have been between him and Carnival. Anything could have happened after the fact that you have no inside information of or participation in.

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lazydayz Great Review Rare

lazydayz

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Sounds like the malfunction may have happened after the win. Carnival can review the record of play and figure out when the malfunction occurred. I respect the OP and other witnesses for taking the time to stand up for the player. Awful to have a big win snatched away like that.

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April42749

April42749

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Sounds like the malfunction may have happened after the win. Carnival can review the record of play and figure out when the malfunction occurred. I respect the OP and other witnesses for taking the time to stand up for the player. Awful to have a big win snatched away like that.

 

Sounds like the machine was programmed to malfunction with a win.

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briehon

briehon

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So you are advocating there should still be a payoff for a machine malfunction?

 

If so, you would do well to move on to another line promoting a casino policy that WILL payoff upon machine malfunction.

 

 

 

A machine malfunction after a win that could be clearly observed on a security camera? I’m just saying give this poor guy SOMETHING.

 

 

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briehon

briehon

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You have no way to know what the final outcome may have been between him and Carnival. Anything could have happened after the fact that you have no inside information of or participation in.

 

 

 

I actually saw him this morning and asked. Nothing was done and he asked several times to view the security camera. After he went to the guest services desk and asked to speak to someone higher than casino managers...and he was NEVER belligerent or even raised his voice that was witnessed by other guests, he was told that if he didn’t drop it he would be removed from the cruise. Maybe after the fact when he gets home, something will happen....NOT.

 

 

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bingomamma19

bingomamma19

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Casino was closed, there wasen't a legal win, unfortunately, bummer for sure!

 

These type of games are open 24 hrs. It has nothing to do with casino hours. But it seems like it was a malfunction, so open or not, it wasn't going to be paid. The money would drop if it won. I have seen it hit a few times.

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joepeka

joepeka

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The OP posted the issue here because that is what this site is for; to express your opinion about things that occur or happen or are about a cruise incident. The OP didn't expect any of you genius's to solve the issue but merely make you aware. People post all the time who are "strangers" to others here. The OP stated it was their opinion that Carnival should make it right. Others said that malfunctions void the pay out. Apparently that is correct but why be so harsh on the OP?

Geez; lighten up......WE all have opinions and write about them on this site.

(y)(y)

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mz-s

mz-s

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Machine malfunction...oldest trick in the book.

 

The casino is a one-way funnel for money - it goes to the house, never goes the other way for any length of time. The house always wins! Even if they steal the win as in this case!

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Max49

Max49

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I guess they could program all the machines to trip the "Malfunction" light with all wins that they would rather not pay out. Makes sense; Carnival needs the money more than their customers, I'm sure

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mz-s

mz-s

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I guess they could program all the machines to trip the "Malfunction" light with all wins that they would rather not pay out. Makes sense; Carnival needs the money more than their customers, I'm sure

 

This is highly illegal with land-based casinos - games of skill and slot machines are highly regulated. But in international waters, who knows what the laws governing casinos are. Very likely there aren't any.

 

There is little luck involved in these machines, mostly it's just being at the right place at the right time.

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luckybecky Great Review Rare

luckybecky

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Sorry this happened. I can imagine how it could ruin the man's cruise. As others have said, every machine carries the "malfunction" disclaimer. But it does seem that Carnival could have offered him something to offset the disappointment caused by the malfunction. This has happened in land based casinos too. It's a sad situation.

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SkyPiglet

SkyPiglet

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Ok so "Machine malfunction voids all plays and voids." If the machine malfunction and falsely identified a win, then it is malfunctioning. All plays are void and invalid, and the machine took the money. So return the money that was played, at the very least then the dollar on the play that malfunctioned. Like a few others have said, something could have been offered for his "inconvenience." A comped steakhouse dinner or something could go a long way toward softening the blow and keeping a customer who might otherwise not return to Carnival after this.

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mpdog42

mpdog42

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Wouldn't consider getting involved in any casino or "skill" game in a casino that doesn't have a State Gaming Commission overseeing it. Just asking for it.

 

Right, CCL casinos are Not Regulated by any Law Enforcement Agency, So how would you know if it was a real or not......

 

Mike

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