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Refund Status for canceled cruises: Retitled after merges


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Thank Heavens For Cruise Critic

 

Have just successfully used the Live Chat option, to be told, YES, my previous request for Refund had gone to the default option of FCC. Princess Rep changed my request status whilst we "chatted" but could't tell me if I needed to start the waiting game from the bottom of the list again.. already been over 100 days. Thanks to the tip,  copied the chat onto a word document & will speak with the bank tomorrow to see if not too late to request a chargeback...

 

For any of you like me who had been patiently waiting you might like to read her statement quoted below:

17:16 [Cassandra] Yeah there was an issue where even if people had sent their requests but it never got received on our end.

 

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12 hours ago, redtop101 said:

 

The Live Chat seems to come and go. I have tried a few times logging in and it has disappeared, depending on staffing levels, I guess. I will try that route. Is there a way or secret to save the chat logs?

As others have said, copy and paste works fine.  I right click and save as to my desktop.  Mine say "Live Chat Transcript" and the date and time at the top, so I don't need to add that information.  You can also open up the chat box by using the "popout" button at the top, the square with the arrow.  Makes it a little easier to read.

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Well, Live Chat was a waste of time! Agent could not confirm dollar amounts still to be refunded after waiting125 days. I was told I have to contact my TA as she could not access dollar amounts, even though Princess refunded all my FCC's to the penny on June 1st 2020 and my "simple" transactions paid by my TA to Princess at final payment all went from TA to Princess on my credit card, they cannot tell me the amounts I am missing to be returned back to cc for taxes/port fees, Princess Platinum Protection.

 

BTW I could not access Live Chat using Safari on my laptop, even though it was available on my iPad and voila, it appeared when I switch to MS Edge on the laptop.

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22 hours ago, redtop101 said:

.... I was told I have to contact my TA as she could not access dollar amounts, ...

Yeah, they told me that last month too, and my very experienced TA could not believe that’s what they are telling people.  The TAs know what you paid, but have no way to know what the actual refund amounts are. 

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3 minutes ago, cherylandtk said:

Yeah, they told me that last month too, and my very experienced TA could not believe that’s what they are telling people.  The TAs know what you paid, but have no way to know what the actual refund amounts are. 

 So, climb aboard the amazing Princess Merry-go-Round. Fun for everyone as you get dizzy going around in circles between the Princess Circus and your very caught-in- between TA, with me getting squished like a gnat in the middle. 

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Day 118 - been over 3 week since my credit card refund was issued (yeah), still waiting on FCC and the check from the credit card company (requested 9 days ago, said it would take up to 21 days to get the check).  Did chat with the agent online Friday.  Cut and pasted the "FFC standard statement".  Keep hoping this will be the week!  

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5 hours ago, cherylandtk said:

Yeah, they told me that last month too, and my very experienced TA could not believe that’s what they are telling people.  The TAs know what you paid, but have no way to know what the actual refund amounts are. 

I have used Chat twice before and got some answers.  Today, I was checking on our port taxes/fees and $50 gift card refund and was told the same thing --- check with TA and something had been refunded but could not tell me squat as I was working with a TA.  The items I was checking on are now 96 days since cancellation by Princess.  I guess I will be calling my TA and see if she knows anything as I see nothing for gift card or with my credit card.

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Here’s what the chairman of Carnival Corp said yesterday about “everything” they are doing To protect their workers and how they “value” their cruisers:

 

https://finance.yahoo.com/news/carnival-ceo-arnold-donald-we-are-doing-what-we-need-to-do-to-start-cruising-214553019.html

 

it’s almost funny if it weren’t for all the laid off workers, hopeless call center reps and these of us still waiting for refunds, fcc and shipboard credits. 

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2 minutes ago, cherylandtk said:

And here comes Pause Four.  Meanwhile, many others in prior Pauses and earlier are still awaiting their refunds.

I'm sure pause 4 will get their refund before I get mine from March...sigh

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35 minutes ago, cherylandtk said:

It’s just not right, or fair. 🙁

That's why I am tired of waiting patiently and being nice.  I will start calling them every few days and keep bugging them until they finish up the other cabin for my cancelled cruise.  I told the gift card department today, it's a nightmare trying to figure out which cards they decided to re-load, or use for FCC, since they never even notify you they are done processing your refund.  We had over 20 cards because of a large 2-cabin booking.  But it's ridiculous all of the posts I keep reading that everyone has to check everyday just to see if there is a glimmer of hope they are working on your refund.  I agree this additional pause is going to cause more delays for those of us that slipped through the cracks back in March. 🥵

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Here we go again!!

Princess Cruises(from their FBook page)

3h · 

IMPORTANT UPDATE: Due to the continued progression of COVID-19 and related decisions of governments, health authorities, and airlines regarding travel restrictions, we are extending our pause in global ship operations. All cruises sailing in Australia are cancelled through October 31. All other sailings are cancelled through December 15. More details can be found on their Princess website.

Edited by EZ1
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10 hours ago, ceilidh1 said:

I'm sure pause 4 will get their refund before I get mine from March...sigh

 

Pause 4 people have until August 31 top decide if they want cash refund or double deposit FCC.

 

So I would not expect any Pause 4 refunds/FCCs to be issued before then.

 

Hopefully by August 31 they will have been able to process all Pause 1,2,3 refunds FCCs.

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Update...at day 134---FINALLY received FCC for 2nd cancelled May, 2020 cruise!  Just logged in this AM and found posted to our accounts sometime later yesterday (I check at least twice daily).  Very relieved, especially now after another pause has been announced and was worried we'd get lost in the shuffle with the latest round of refunds/FCC's.

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Cruise: May 17 2020 Sky Princess rt Copenhagen

 

We cancelled our reservation March 23

Princess Pause II cancelled voyage April 14

Received CC refunds earlier this month for 1 fare, and for all prepaid excursions 

Received FCC for 1 fare today July 24

 

So we are 100% whole, only took 123 days.    

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WOO WHO!  Day 121 and the correct FFC has been deposited and the credit balance - refund check from the credit card is in the mail!  So about 90 days for the credit card credit, another 21 days after that for the refund check and 120 plus days for the FCC.

 

Thank you Princess, I know what this has been a tough road but your honesty with me helped me keep the faith.  Now, next steps. . .stay healthy, get the vaccine, plan a cruise for next year!

 

Happy Friday everyone!

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Cruise Date - 11/25/20

Cancelled by Princess - 7/22/20

Option taken - Double Deposit as FCC ( have until 8/31 to decide refund or FCC

Not Paid in Full as of cancellation date )

 

Day 2 - still haven't seem FCC posted to our accounts !!! 🥃🍷🍸🦄🏁

 

Our PVP to return on Monday - will call then to get this escalated !🤑

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I wouldnt have thought they would start processing this until after

31 August? and maybe then by sail date.

They must still have thousands of cruises since 12  March still

to complete  refunds for. It would seem equitable to deal with those

first.

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2 hours ago, ohnonotmeagain said:

YESSSSSSSSSSSS!!!!!!!!!!!!!!

I AM ONE HAPPY BUNNY. 

After 131 days my account is correct 

FCC from cancellation 12th March for 14th May cruise. 

Drink anyone?????😀😀🍾🍷🍸🍹🍺🍻🥂

 

Well done  got it at last  and before the next wave of refunds.

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130 days and Princess has finally given me a combination of FCC + refund that totals what I gave them.  Not the right combination of course, but I am so tired of dealing with them I am going to leave it be for a few weeks and then try to tackle it later.  

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