SherriZ366 Posted July 14, 2020 #1 Share Posted July 14, 2020 I usually get information on cruises and reserve through the D+ Desk, which had been open until 11 PM Eastern time. Just called the C&A number and it is only open for regular business hours. Does anyone know about this closure or have alternate for the D+ desk? Thanks Link to comment Share on other sites More sharing options...
Pumbaamd Posted July 14, 2020 #2 Share Posted July 14, 2020 called at 8:59 this am and a got a similar message. Called right back at 9 and a taped message went on and on about how busy they are. Pressed 9 and a D+ agent answered immediately. No waiting in line at all. And, saved $200 on a future booking. Finding out if you can call VERY first in the a.m., you'll have little trouble, And punch that 9 button! R&D Link to comment Share on other sites More sharing options...
yogimax Posted July 14, 2020 #3 Share Posted July 14, 2020 18 minutes ago, Pumbaamd said: 18 minutes ago, Pumbaamd said: R&D Now everyone has access to the D+ special line. Could you please delete the information! 3 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted July 14, 2020 #4 Share Posted July 14, 2020 (edited) 25 minutes ago, yogimax said: Now everyone has access to the D+ special line. Could you please delete the information! Not exactly a secret. It’s listed right in the member benefits for all to see. https://www.royalcaribbean.com/content/dam/royal/countries/crown-and-anchor/pdf/CAS-member-grid.pdf Edited July 14, 2020 by Ourusualbeach 1 1 Link to comment Share on other sites More sharing options...
yogimax Posted July 14, 2020 #5 Share Posted July 14, 2020 19 minutes ago, Ourusualbeach said: Not exactly a secret. It’s listed right in the member benefits for all to see. You really believe the majority of folks will bother to read the small print of an obscure footnote? 2 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted July 14, 2020 #6 Share Posted July 14, 2020 2 minutes ago, yogimax said: You really believe the majority of folks will bother to read the small print of an obscure footnote? Probably about the same as the overall small % of the cruising population that is likely to read this thread. 4 2 Link to comment Share on other sites More sharing options...
Dennis#1 Posted July 14, 2020 #7 Share Posted July 14, 2020 34 minutes ago, Ourusualbeach said: Probably about the same as the overall small % of the cruising population that is likely to read this thread. Most likely slightly higher than 1%. 1 Link to comment Share on other sites More sharing options...
zekekelso Posted July 14, 2020 #8 Share Posted July 14, 2020 I thought this thread was going to be about a new benefit for hitting D+, the Crown and Anchor Phone. Made by the same folks who produced the old Sports Illustrated football phone. Link to comment Share on other sites More sharing options...
compman9 Posted July 14, 2020 #9 Share Posted July 14, 2020 What some of you older Diamond + might not know is from March 2020 all new Diamond + received a specially branded phone, with an extra button that goes straight through to Rachel. She is at head office and helps with all Diamond + needs, but only for newbie Diamond + like me Rachel said it was to show Royal's appreciation for sticking by them, despite not being able to enjoy the benefits of Diamond + now that the lounge will be closed in future Link to comment Share on other sites More sharing options...
molly361 Posted July 14, 2020 #10 Share Posted July 14, 2020 They also used to open at 8am and I noticed the other day when I called that they do not open then either. Also just called the main reservation line 866-562-7625 and just got a message that they are closed. Guess they are no longer 24 hours either. Link to comment Share on other sites More sharing options...
pstone1 Posted July 14, 2020 #11 Share Posted July 14, 2020 RCL shortened their phone hours about a month ago. I was surprised when I got the recording that said they were closed at 7AM, but then not really surprised they made the change since cruising is at a standstill. I guess no one (including me) is calling at 5AM anymore. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 14, 2020 #12 Share Posted July 14, 2020 13 hours ago, Ourusualbeach said: Not exactly a secret. It’s listed right in the member benefits for all to see. https://www.royalcaribbean.com/content/dam/royal/countries/crown-and-anchor/pdf/CAS-member-grid.pdf Some people 😇 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 14, 2020 #13 Share Posted July 14, 2020 13 hours ago, Ourusualbeach said: Probably about the same as the overall small % of the cruising population that is likely to read this thread. Good one!!!! Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 14, 2020 #14 Share Posted July 14, 2020 10 hours ago, compman9 said: What some of you older Diamond + might not know is from March 2020 all new Diamond + received a specially branded phone, with an extra button that goes straight through to Rachel. She is at head office and helps with all Diamond + needs, but only for newbie Diamond + like me Rachel said it was to show Royal's appreciation for sticking by them, despite not being able to enjoy the benefits of Diamond + now that the lounge will be closed in future Mine was piped into Molly but she is no longer with us. 😇 Link to comment Share on other sites More sharing options...
cruisegirl1 Posted July 14, 2020 #15 Share Posted July 14, 2020 13 hours ago, Ourusualbeach said: Probably about the same as the overall small % of the cruising population that is likely to read this thread. So true. We tend to think everyone on the ship knows about Cruise critic. Recently if you ask about cruise critic , no one‘s ever heard of it. Many use another social media platform. m 1 Link to comment Share on other sites More sharing options...
nelblu Posted July 14, 2020 #16 Share Posted July 14, 2020 12 hours ago, compman9 said: What some of you older Diamond + might not know is from March 2020 all new Diamond + received a specially branded phone, with an extra button that goes straight through to Rachel. She is at head office and helps with all Diamond + needs, but only for newbie Diamond + like me Rachel said it was to show Royal's appreciation for sticking by them, despite not being able to enjoy the benefits of Diamond + now that the lounge will be closed in future It must be an English thing. Link to comment Share on other sites More sharing options...
CSHS1979 Posted July 14, 2020 #17 Share Posted July 14, 2020 14 hours ago, Ourusualbeach said: Not exactly a secret. It’s listed right in the member benefits for all to see. https://www.royalcaribbean.com/content/dam/royal/countries/crown-and-anchor/pdf/CAS-member-grid.pdf I'd prefer the Pinnacle or STAR phone line. Folks are pretty tight lipped about that. They like to pretend it doesn't exist. Right 1 Link to comment Share on other sites More sharing options...
ONECRUISER Posted July 14, 2020 #18 Share Posted July 14, 2020 (edited) 1 hour ago, cruisegirl1 said: So true. We tend to think everyone on the ship knows about Cruise critic. Recently if you ask about cruise critic , no one‘s ever heard of it. Many use another social media platform. m Agree. Though AOL and Cruise Critic both been around over 20yrs wouldnt surprise me if both run about same totals, in numbers. Typically An older crowd. This is your Father's Oldsmobile Edited July 14, 2020 by ONECRUISER Link to comment Share on other sites More sharing options...
Ourusualbeach Posted July 14, 2020 #19 Share Posted July 14, 2020 7 minutes ago, CSHS1979 said: I'd prefer the Pinnacle or STAR phone line. Folks are pretty tight lipped about that. They like to pretend it doesn't exist. Right Not sure about the Pinnacle line but the Star line is fir travel agents.....FYI..we still don't always get a Star agent when calling that line. 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 14, 2020 #20 Share Posted July 14, 2020 11 minutes ago, CSHS1979 said: I'd prefer the Pinnacle or STAR phone line. Folks are pretty tight lipped about that. They like to pretend it doesn't exist. Right I thought the secret handshake got you in. Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 14, 2020 #21 Share Posted July 14, 2020 8 hours ago, molly361 said: They also used to open at 8am and I noticed the other day when I called that they do not open then either. Also just called the main reservation line 866-562-7625 and just got a message that they are closed. Guess they are no longer 24 hours either. 1 hour ago, pstone1 said: RCL shortened their phone hours about a month ago. I was surprised when I got the recording that said they were closed at 7AM, but then not really surprised they made the change since cruising is at a standstill. I guess no one (including me) is calling at 5AM anymore. Hit the button for "book a new reservation". They are still 24 hours. 😉 Link to comment Share on other sites More sharing options...
CSHS1979 Posted July 14, 2020 #22 Share Posted July 14, 2020 Just now, Milwaukee Eight said: I thought the secret handshake got you in. You must have a very fancy phone 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 14, 2020 #23 Share Posted July 14, 2020 9 minutes ago, ONECRUISER said: Agree. Though AOL and Cruise Critic both been around over 20yrs wouldnt surprise me if both run about same totals, in numbers. Typically An older crowd. This is your Father's Oldsmobile You think CC will require a Doctors note for sanity? 1 1 Link to comment Share on other sites More sharing options...
molly361 Posted July 14, 2020 #24 Share Posted July 14, 2020 (edited) 1 hour ago, Merion_Mom said: Hit the button for "book a new reservation". They are still 24 hours. 😉 That option is gone. It just says they are closed please call back later and you get disconnected Edited July 14, 2020 by molly361 1 Link to comment Share on other sites More sharing options...
lovelife Posted July 14, 2020 #25 Share Posted July 14, 2020 2 hours ago, CSHS1979 said: I'd prefer the Pinnacle or STAR phone line. Folks are pretty tight lipped about that. They like to pretend it doesn't exist. Right If only............. Link to comment Share on other sites More sharing options...
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