CHECKING IN, ' WE SEEM TO HIT A SNAG'

[shakeNbake]

 Has any one ever had the same problem? Comes up after  the security photo has been taken, the past two days. Any surgestions? Thanks

[Sobro]

Please be more specific. What comes up?

[DeanD]

10 minutes ago, shakeNbake said:

 Has any one ever had the same problem? Comes up after  the security photo has been taken, the past two days. Any surgestions? Thanks

Have you tried a soft reset on your phone and signing out then back in to your account.  I assume you're doing this on your phone, have you tried on the website as an alternative?  Are you paid in full?  Do you have a Royal Up bid pending?

[jean87510]

19 minutes ago, Sobro said:

Please be more specific. What comes up?

look at the title of post

[jean87510]

22 minutes ago, shakeNbake said:

 Has any one ever had the same problem? Comes up after  the security photo has been taken, the past two days. Any surgestions? Thanks

yes.  Try logging out/in, different browser, different device.

[shutterbug63]

You could also try uninstalling and reinstalling the app. I've had that work for  me.

[crewsweeper]

We had no issues with security photo a couple of days ago, also snapped our vaccine cards, but the passport scan didn't work.  We had to hand enter that information.  Not a big deal.

[marybaby08]

I never take the security photo 🤷🏻‍♀️. I preferred to be done at port. 

[ticketsunlimited]

5 minutes ago, marybaby08 said:

I never take the security photo 🤷🏻‍♀️. I preferred to be done at port. 

We do the same. Takes two minutes

[alohayall]

I had something like that. Not for the photo; it was vax info. I checked back later and all was fine (I had changed nothing).  Give it a day or two if you are not really close to sailing.

[flamingos]

2 hours ago, crewsweeper said:

We had no issues with security photo a couple of days ago, also snapped our vaccine cards, but the passport scan didn't work.  We had to hand enter that information.  Not a big deal.

There's a passport scan?  I missed that one!

 

[Another_Critic]

1 hour ago, flamingos said:

There's a passport scan?  I missed that one!

You can scan the "barcode" at the bottom of the passport page, via the app, instead of manually inputting the information. 

[Another_Critic]

4 hours ago, shakeNbake said:

 Has any one ever had the same problem? Comes up after  the security photo has been taken, the past two days. Any surgestions? Thanks

Yes, I had the same problem.  Different phones, different iOS.  Tried a couple days later and it worked.  🙂

[livingonthebeach]

Just an FYI -- For my sailing last week I scanned everything they asked for and I was still asked for all the documents at embarkation so I don't think it really matters at this point whether you scan the docs or not -- it could change in the future. 

[flamingos]

6 minutes ago, Another_Critic said:

You can scan the "barcode" at the bottom of the passport page, via the app, instead of manually inputting the information. 

Awesome!  I had not noticed that before, thank you.

[LeeW]

Had a similar problem on Disney a few weeks ago.  App worked great until it connected to the ship wifi.  Then nothing but problem.  On that line you need to take a photo of your muster station with the app.  LG phone by the way.

 

Staff recommended turning on airplane mode, then wireless.  Nope.  Actual solution was go into settings and clear all data and cache from that app.  This created a fresh login situation.  Once I entered my password everything worked fine.  Had to do the same thing for 2nd leg of B2B.

[ONECRUISER]

7 hours ago, shutterbug63 said:

You could also try uninstalling and reinstalling the app. I've had that work for  me.

Yup, had to do that once in Dec. Fixed my issues

[SherriZ366]

Made sure that both browsers on my phone had my log-in information in addition to the app.  When I check in, I'm only interested in getting into the earlies group possible.  I can come back and add information or take better pictures.  

[jjsnonna]

I had this happen.  Uninstall and reinstall worked for me.

[klfrodo]

On 2/27/2022 at 7:24 AM, ticketsunlimited said:

We do the same. Takes two minutes

I understand completely what you are saying.

Let's look at it from a different direction though. Let's say all 3000 or 6000 passengers took an additional 2 minutes to check-in. That's 6000 to 12,000 additional minutes to board the ship.

[taglovestocruise]

3 hours ago, klfrodo said:

I understand completely what you are saying.

Let's look at it from a different direction though. Let's say all 3000 or 6000 passengers took an additional 2 minutes to check-in. That's 6000 to 12,000 additional minutes to board the ship.

Boarding is no faster today than it was 10 years ago when they snapped everyones picture.  And it is not 2 minutes, closer to 10 seconds. We have never done the security picture beforehand.  

[teddie]

On 2/27/2022 at 8:53 AM, Sobro said:

Please be more specific. What comes up?

I didn't get it either 🙂

[BirdTravels]

4 hours ago, jjsnonna said:

I had this happen.  Uninstall and reinstall worked for me.

 

9 minutes ago, teddie said:

I didn't get it either 🙂

This is an old and dead thread. You’re trying to respond to a question asked a year and a half ago. The OP’s cruise is long over. @jjsnonna please avoid bumping old threads because the information is out of date and no longer valid. It causes a lot of cost fusion. 

Edited July 10, 2023 by BirdTravels

[KroozNut]

Well, since the thread has been resurrected (and for another Royal newbie), is it better in general to check in using the app or via one's online account on a PC?

[mugtech]

13 hours ago, BirdTravels said:

 

This is an old and dead thread. You’re trying to respond to a question asked a year and a half ago. The OP’s cruise is long over. @jjsnonna please avoid bumping old threads because the information is out of date and no longer valid. It causes a lot of cost fusion. 

Hate when it causes a lot of cost fusion.