Staff Evaluations on Survey

[Eddie Wilson]

Did any staff ASK you to give a review,

or is it something like,

Did any staff ask for a positive review.

 

How are we supposed to answer, don’t want to get anyone in trouble.

 

Eddie

[Biker19]

47 minutes ago, Eddie Wilson said:

How are we supposed to answer, don’t want to get anyone in trouble.

Just say no.

[ken_ll]

45 minutes ago, Eddie Wilson said:

Did any staff ASK you to give a review,

or is it something like,

Did any staff ask for a positive review.

 

How are we supposed to answer, don’t want to get anyone in trouble.

 

Eddie

I never respond to that or similar question.  Answering yes may have negative implications to service staff as a group, it’s like big brother is watching.

 

Their job is hard enough without that question.

[jalves]

Unless a staff member was obnoxious about it, I always say no.  

[gmerick]

Staff is supposed to give reminders to fill out the survey.  If my cabin attendant, dining room waiter, or any other RCI staff member failed to remind me of the importance of the survey, that should be a downcheck.  The surveys are very important for corporate governance.  RCI e-mail makes it clear the surveys are valuable, and do much to improve my experience with the company.

I answer "Yes" I was reminded to fill out the survey.  I answer "Yes" my cabin attendant says my survey  response is personally important.

[John&LaLa]

30 minutes ago, Biker19 said:

Just say no.

 

Maybe they're supposed to remind us😉

[Bfsroyal]

This question always bothers me on the survey. I have asked the crew and they usually aren’t sure but say we should say yes but I think they are saying that because they are meant to ask and encourage you to complete the survey. Its the fact it is loaded with the “positive” and then when you select this on the survey it then asks you who exactly asked for the positive results. If it didn’t have the positive in the question I wouldn’t worry.

 

Crew has previously told us just how much the surveys matter - not as a way to ask for positive results - but generally when I probe with questions about the surveys. It can make or break whether they get another contract, or get promoted. In general we have been very lucky and never had service we would have to mark down and always point out key crew to give recognition to.

 

My partner did a deadpan response of “awful” to the really great section manager we had on Harmony recently, when he was asking how the service was. The instant double take and concern was palpable - he was almost floored. He looked so relieved when he realised it was a joke and our waiters were already in on it.

[LXA350]

They introduced it because a lot of crew members, such as Head Waiters that you didn't see all cruise but maybe on the last 2 evenings asking to give a 10.

 

That a crew member reminds us to do the survey is fully ok, as this is crucial for the company to know how they are doing, but if I am getting people to remind me on what I should score this is very irritating.

[cruisetorelax44]

One server in a specialty restaurant on Oasis once told me, every time their name is mentioned in a positive light on survey, they get points. And those points can be used for things like days off.  I always try to remember the names of the staff members who are helpful 🙂

[Janet524]

On 4/29/2022 at 6:58 PM, Eddie Wilson said:

How are we supposed to answer, don’t want to get anyone in trouble.

 

Eddie

Honestly.

[ONECRUISER]

On 4/29/2022 at 8:04 PM, gmerick said:

Staff is supposed to give reminders to fill out the survey.  If my cabin attendant, dining room waiter, or any other RCI staff member failed to remind me of the importance of the survey, that should be a downcheck.  The surveys are very important for corporate governance.  RCI e-mail makes it clear the surveys are valuable, and do much to improve my experience with the company.

I answer "Yes" I was reminded to fill out the survey.  I answer "Yes" my cabin attendant says my survey  response is personally important.

Though not supposed to Ask for a Positive Review. Two wks ago had my first request in 5+ yrs that wanted a 10. 

[bonsai3s]

7 hours ago, Bfsroyal said:

 

Crew has previously told us just how much the surveys matter - not as a way to ask for positive results - but generally when I probe with questions about the surveys. It can make or break whether they get another contract, or get promoted. 

Agree.

[Big_G]

The only time I said yes was because our MDR waiter asked 3 time during a 7 day cruise. He wasn't good at his job making it even worse.

[Mr. Green]

This happened on another Cruise Line with big ears, but the head waiter on the last three days was such a pain when it came to this I answered honestly. Like any survey you should take the time and answer everything as you see fit and honest. If they were a pain about the rating, tell the cruise line.

[RockHoundTX]

Honestly, I can't remember a single cruise during the last 10 years when both the waiter and head-waiter did not say "Please fill out the survey and we hope that our service deserves a 10" on the last night. That seems to actually be part of their training. While they technically did not say "give me a 10", they definitely imply it. That being said, I usually say "No" since my interpretation of the question is that a "Yes" would get them in hot water. Of my last 9 or so cruises, I have probably given about seven 10s, one 8 (got our order's wrong on something like 4 of the 7 nights), and one 5 (that waiter was really bad and reminded me EVERY day that the slow service and cold food was the cook's issue and not his).     

[flamingos]

4 hours ago, cruisetorelax44 said:

One server in a specialty restaurant on Oasis once told me, every time their name is mentioned in a positive light on survey, they get points. And those points can be used for things like days off.  I always try to remember the names of the staff members who are helpful 🙂

Absolutely - I keep notes and write them all down in the 'did any crew member do well' section.

 

But for 'did anyone ask you to give a good review', which is followed by, 'if so which staff member did so?', I answer no.

[rudeney]

This reminds me of the surveys at new car dealerships, both for sales and service.  They quite often will flat out tell you they need a "10", and then sometimes they call a few days after the purchase or service visit to ask how you are going to rate them.  When they don't get a "10", the manufacturer dings them, like reducing their allocations of high-profit models, etc.  Of course that was in the days when they could actually get cars to put on the lot!

 

As for being asked about this on a cruise, it's usually been the head waiter who "suggests" that they need a 10.  Ironically, the ones that ask are usually the ones that don't deserve it, i.e. I only see them the last night of the cruise asking for a good rating.  

[davekathy]

On 4/29/2022 at 4:58 PM, Eddie Wilson said:

Did any staff ASK you to give a review,

or is it something like,

Did any staff ask for a positive review.

 

How are we supposed to answer, don’t want to get anyone in trouble.

 

Eddie

Answer the way you believe you should, not how others would answer. 

[bonsai3s]

Eddie, answer it honestly.

 

I will readily admit, we ignored the survey when we first started cruising.

 

Over the years, we learned how important the survey was to crew members. 

 

We confirmed some of the information after doing surveys on b2b or b3b...crew members we recognized by name actually came up to us and thanked us on the subsequent sailings.

 

Yes, crew members that we recognized by name on the survey said they:

* Received extra hours (not day) off,

* Received free meals at specialty restaurants,

* Waiters being assigned to better tables,

* Bartenders getting assigned to better bars,

* Getting promotions.

 

We now take the time to recognize all outstanding crew members...even those often overlooked...working tirelessly and quietly...everyday. For example...

* That crew member who wipes and cleans every slot machine in the casino,

* The crew members who wipes the stair rails, the one who keeps the restrooms clean,

* The gardeners that keep the thousands of plants at Central Park beautiful,

* The crew member we watched perfectly clean the windows inside the Solarium.

 

Happy sailing.

 

[LeeW]

Crew reminds us a lot to do the survey.  Tougher to do on B2B.  Last cruises had assistant waiter who passed his waiter test.  We kept pushing for his promotion in six surveys, to his Head Waiter and the Maitre'd.  Surveys help a lot.  Most people don't bother,which is why they keep asking.  Head Waiter told us tjey discuss all comments about two days after the cruise with their whole team.  Helps everyone do a better job.  When I was doing performance reports it was essential to highlight good stuff and not put negatives into report unless really poor performance.  The comments go into the employee's permanent record.

[davekathy]

28 minutes ago, LeeW said:

Crew reminds us a lot to do the survey.  Tougher to do on B2B.  Last cruises had assistant waiter who passed his waiter test.  We kept pushing for his promotion in six surveys, to his Head Waiter and the Maitre'd.  Surveys help a lot.  Most people don't bother,which is why they keep asking.  Head Waiter told us tjey discuss all comments about two days after the cruise with their whole team.  Helps everyone do a better job.  When I was doing performance reports it was essential to highlight good stuff and not put negatives into report unless really poor performance.  The comments go into the employee's permanent record.

Why is it tougher on a B2B cruise? 

[ONECRUISER]

1 hour ago, bonsai3s said:

Eddie, answer it honestly.

 

I will readily admit, we ignored the survey when we first started cruising.

 

Over the years, we learned how important the survey was to crew members. 

 

We confirmed some of the information after doing surveys on b2b or b3b...crew members we recognized by name actually came up to us and thanked us on the subsequent sailings.

 

Yes, crew members that we recognized by name on the survey said they:

* Received extra hours (not day) off,

* Received free meals at specialty restaurants,

* Waiters being assigned to better tables,

* Bartenders getting assigned to better bars,

* Getting promotions.

 

We now take the time to recognize all outstanding crew members...even those often overlooked...working tirelessly and quietly...everyday. For example...

* That crew member who wipes and cleans every slot machine in the casino,

* The crew members who wipes the stair rails, the one who keeps the restrooms clean,

* The gardeners that keep the thousands of plants at Central Park beautiful,

* The crew member we watched perfectly clean the windows inside the Solarium.

 

Happy sailing.

 

Agree. Just did B4B and since CV they been working overtime keeping surfaces wiped clean. Did feel for Workers had fix and clean up the Dozens of Blocked Toilets/Carpets(that I alone witnessed) from Passengers Flushing "Crap" were not supposed to

[packedandready]

Got off a cruise last week and actually asked the head waiter how I should answer that question. I've always thought "no", but had a little concern that maybe the crew was instructed to ask. The head waiter said to answer NO. 

[PhillyFan33579]

Keep in mind a lot of ships are short staffed right now, which has been posted in countless reviews on this site. If you want to help keep ships short staffed, just answer yes to this question.  

[flamingos]

4 hours ago, davekathy said:

Why is it tougher on a B2B cruise? 

 

I would think it would be because you might not have internet access - the survey typically arrives in my inbox the afternoon I get off the ship.