scary fraud on account and royal'sresponse

[elizabethbp]

I check my account every day as have 2 cruises booked, one upcoming on the Symphony, and checking every day to see if entertainment posted. Today when I looked on line, the site said I had 3 cruises booked. The latest was in someone else's name for a cruise December 2019 out of Miami . I never booked this. I called RCCl to investigate and was on the phone at least 20 minutes. They said it could taker them a week to resolve. Resolve what? I never booked it, and as I said to the agent, if I had booked a cruise and it did not appear on my cruise account, I would have called to see what happened. I asked if the people who booked this cruise had called but they would not tell me.

 

This is pretty scary to me. I told her they better not mess up the upcoming Symphony cruise, but quite frankly find this all very disturbing.

[KnightsFan]

These things happen, the time delay is because they need to make sure they're not leaving another guest without a vacation.

 

If your card wasn't charged, and the next charge isn't for a while, you have time.

 

In fact, what's most likely is that you would've gotten a 'free' cruise out of the deal.

[reallyitsmema]

I check my account every day as have 2 cruises booked, one upcoming on the Symphony, and checking every day to see if entertainment posted. Today when I looked on line, the site said I had 3 cruises booked. The latest was in someone else's name for a cruise December 2019 out of Miami . I never booked this. I called RCCl to investigate and was on the phone at least 20 minutes. They said it could taker them a week to resolve. Resolve what? I never booked it, and as I said to the agent, if I had booked a cruise and it did not appear on my cruise account, I would have called to see what happened. I asked if the people who booked this cruise had called but they would not tell me.

 

This is pretty scary to me. I told her they better not mess up the upcoming Symphony cruise, but quite frankly find this all very disturbing.

 

Sounds like someone input a wrong crown and anchor number and the cruise got hooked to your account. They will get it moved.

 

Doesn't seem like fraud in the least, sounds like a computer error.

[Longhorn Cruiser]

Sounds like they just used the wrong C&A number (yours instead of theirs.) If there is no charge on your credit card for a deposit, I wouldn't worry.

[BNBR]

Lol. Fraud? Come on. A cruise accidentally got linked to your account via C&A. It's not like they billed you for it. Goodness. This is definitely not "scary." They just need to move the incorrectly linked cruises. Big deal.

[cb at sea]

Yeah...there's PLENTY of fraud out there...unfortunately, much of it never gets prosecuted. They will fix this "glitch"..no worries. Not sure it's really fraud, but it is a PITA!

[bouhunter]

Lol. Fraud? Come on. A cruise accidentally got linked to your account via C&A. It's not like they billed you for it. Goodness. This is definitely not "scary." They just need to move the incorrectly linked cruises. Big deal.

 

Agree. Not fraud and not scary. Just a glitch to be corrected.

[richstowe]

This is pretty scary to me. I told her they better not mess up the upcoming Symphony cruise, but quite frankly find this all very disturbing.

You sound uptight . Perhaps you need a cruise . :D

Let us know how it turns out .

[A&L_Ont]

Is it bait and switch. ;p LOL.

[HicksRA]

Is it bait and switch. ;p LOL.

Not everyone will get that, but I do. :p

[AAA75]

It was in your account you should have able to see the names on the booking. The wrong crown and anchor number would’ve been my guess.

[A&L_Ont]

Not everyone will get that, but I do. :p

 

Glad it worked out in the end for those members, but I couldn’t stop myself. :)

[setsail]

Cancel and See if the refund shows up on your card. If it does then you would have scary fraud

[renata102]

Call all your credit cards to see if you have an extra charge for an xtra cruise

[LrgPizza]

So the Crown and Anchor numbers aren’t tied to a name? I mean, like with my NCL Latitudes number, no one else could book a cruise with my number and THEIR name attached, because my number pulls up my name. How can it be in her account with a different name? Weird.

 

 

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[molole]

Happened to me once. I had "2 upcoming cruises" even though I only had one. I chalked it up to more website issues and sure enough the second one disappeared a few days later.

[Coralc]

So the Crown and Anchor numbers aren’t tied to a name? I mean, like with my NCL Latitudes number, no one else could book a cruise with my number and THEIR name attached, because my number pulls up my name. How can it be in her account with a different name? Weird.

 

 

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Because there are lots of people with the same name, and they are on a drop down....

 

When I went to complete SetSail for my mom on her first cruise, a C&A number popped up. I called to tell them that she didn't have a number. The agent said, "Sure she does, Plano, Texas, correct?"

 

I said, "No."

 

The agent said that he would remove it. We completed the sailing.

 

5 years later, when I went to complete the paperwork for mom's second cruise...she was Platinum C&A. Mom didn't end up taking that cruise and is gone now, but hopefully Ms. Plano Texas lady is still cruising! :D

Edited September 21, 2018 by Coralc

[SamTimeDining]

This isn't scary at all. Chill out.

[swoopy2110]

It's hardly scary and it's certainly not fraud.

[suesnake2002]

It's only scary for the other person on your upcoming cruises. Who is sitting there going where's my cruise?? It's not showing up on my planner!! I have my email confirmation. They better not take my gs away [emoji6]

 

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[whyrlygig]

This seems more like a mistake than "Scary Fraud".

[LrgPizza]

Because there are lots of people with the same name, and they are on a drop down....

 

When I went to complete SetSail for my mom on her first cruise, a C&A number popped up. I called to tell them that she didn't have a number. The agent said, "Sure she does, Plano, Texas, correct?"

 

I said, "No."

 

The agent said that he would remove it. We completed the sailing.

 

5 years later, when I went to complete the paperwork for mom's second cruise...she was Platinum C&A. Mom didn't end up taking that cruise and is gone now, but hopefully Ms. Plano Texas lady is still cruising! :D

I see. Well, the OP didn't say the person has her same name, but maybe that's the case. It's still weird. I mean, lots of people share my name, but their driving record doesn't pop up on mine. One number is tied to one person, not just to a name.

[gerif]

Unless you were charged for it, how can it be scary? I’m sure it’s scary for the person who actually booked the cruise and can’t find it. Where would fraud come in? Exactly how were you defrauded?

[The Fun Researcher]

I wouldn't classify this as fraud unless your credit card was charged, which I highly doubt.

 

It'll get resolved. As others said, an error on RCI's behalf.

 

Dan

[rubytue]

I see. Well, the OP didn't say the person has her same name, but maybe that's the case. It's still weird. I mean, lots of people share my name, but their driving record doesn't pop up on mine. One number is tied to one person, not just to a name.

Just because its never happened to you, doesn't mean it doesn't happen, especially with parking tickets. I read an article about it a couple years ago, which of course I can't find..., about two women with the same name, one who didn't have a car and the other who had lots of parking tickets. And my college was famous for billing the first "Joe Shmo" that came up in the computer for the ticket.

 

Year ago, under my VeryVeryCommon maiden name, there were two of us with the same name the the same small city. I was NotVeryCommon E. VeryVeryCommon, she was NotVeryCommon P. VeryVeryCommon. When said out loud, you could not tell the difference. Good reason for the NATO phonetic alphabet :D